Users Manual - English
Page 7
...and other errors relating to its proprietary programs. All other countries. PowerPC is mentioned in the United States and/or other countries. The printer should also be responsible for any reason you save and use the original packaging. Trademarks The Brother logo ... the United States and/or other countries. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this product are either registered trademarks or trademarks of International Business Machines Corporation in the U.S. Windows Vista is either a registered trademark or a trademark...
...and other errors relating to its proprietary programs. All other countries. PowerPC is mentioned in the United States and/or other countries. The printer should also be responsible for any reason you save and use the original packaging. Trademarks The Brother logo ... the United States and/or other countries. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this product are either registered trademarks or trademarks of International Business Machines Corporation in the U.S. Windows Vista is either a registered trademark or a trademark...
Users Manual - English
Page 9
...the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 ...Monitor 116 Error message printout ...118 Paper handling ...119 Paper jams and how to clear them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other ...
...the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 ...Monitor 116 Error message printout ...118 Paper handling ...119 Paper jams and how to clear them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other ...
Users Manual - English
Page 44
You can change the following printer settings when you print from your computer. Paper Size Orientation Copies Media Type Resolution Print Settings Multiple Page ...-Footer Print 3 Toner Save Mode Administrator 3 Use Reprint 1 3 Sleep Time Macro 1 3 Page Protection 1 3 Density Adjustment 2 Error Message Printout 1 3 Improve Print Output 1 These settings are not available with the BR-script printer driver for Windows®. 2 These settings are not available with the Macintosh...
You can change the following printer settings when you print from your computer. Paper Size Orientation Copies Media Type Resolution Print Settings Multiple Page ...-Footer Print 3 Toner Save Mode Administrator 3 Use Reprint 1 3 Sleep Time Macro 1 3 Page Protection 1 3 Density Adjustment 2 Error Message Printout 1 3 Improve Print Output 1 These settings are not available with the BR-script printer driver for Windows®. 2 These settings are not available with the Macintosh...
Users Manual - English
Page 51
...: Use Reprint Sleep Time Macro Page Protection Density Adjustment Error Message Printout Improve Print Output 3 3 Use Reprint 3 The printer keeps the last print job sent to prevent other people from printing your data using the reprint function, uncheck the Use Reprint check box in ...
...: Use Reprint Sleep Time Macro Page Protection Density Adjustment Error Message Printout Improve Print Output 3 3 Use Reprint 3 The printer keeps the last print job sent to prevent other people from printing your data using the reprint function, uncheck the Use Reprint check box in ...
Users Manual - English
Page 53
... printout on paper may be improved. We recommend that you change the printer driver setting in Media Type settings. 43 Error Message Printout You can choose whether the printer reports problems by printing an error page. Selections are printing only a few pages, you choose this setting, the paper curl ... Paper Curl If you do not need to HQ 1200. Note The Density Adjustment is not available when you choose this setting. If you are Printer Default, On and Off. 3 3 3 Improve Print Output 3 This feature allows you to a Thin Paper setting. Improve Toner Fixing If...
... printout on paper may be improved. We recommend that you change the printer driver setting in Media Type settings. 43 Error Message Printout You can choose whether the printer reports problems by printing an error page. Selections are printing only a few pages, you choose this setting, the paper curl ... Paper Curl If you do not need to HQ 1200. Note The Density Adjustment is not available when you choose this setting. If you are Printer Default, On and Off. 3 3 3 Improve Print Output 3 This feature allows you to a Thin Paper setting. Improve Toner Fixing If...
Users Manual - English
Page 55
... be listed in a network shared environment. • The cable is not connected to receive the information, the screen will probe the printer and display its serial number. When you 3 want to add or remove, and then clicking Add or Remove. Note The Auto Detect function is ...not available under the following printer conditions: • The printer power switch is off. • The printer is in an error state. • The printer is in Installed Options(1). If it fails to the...
... be listed in a network shared environment. • The cable is not connected to receive the information, the screen will probe the printer and display its serial number. When you 3 want to add or remove, and then clicking Add or Remove. Note The Auto Detect function is ...not available under the following printer conditions: • The printer power switch is off. • The printer is in an error state. • The printer is in Installed Options(1). If it fails to the...
Users Manual - English
Page 57
If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs 1, Brother, your printer (e.g. Driver and Software Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Brother HL-5370DW), and then Status Monitor. 1 Programs for Windows® 2000 users 3 47
If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs 1, Brother, your printer (e.g. Driver and Software Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Brother HL-5370DW), and then Status Monitor. 1 Programs for Windows® 2000 users 3 47
Users Manual - English
Page 73
...the paper over and reload it in the tray, and then choose Even Only and print. 3 Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. b Click the Utility, then Status Monitor will start up . 63 If you would like to turn the status ...monitor on, follow these steps: For Mac OS X 10.3 and 10.4 a Run the Printer Setup Utility (from the Go menu, choose Applications,...
...the paper over and reload it in the tray, and then choose Even Only and print. 3 Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. b Click the Utility, then Status Monitor will start up . 63 If you would like to turn the status ...monitor on, follow these steps: For Mac OS X 10.3 and 10.4 a Run the Printer Setup Utility (from the Go menu, choose Applications,...
Users Manual - English
Page 83
... running BRAdmin Professional 3 or Web BRAdmin 1.45 or greater. The remote PC does not have supplied. This printer supports level 3. The BR-Script interpreter of laser printer. In addition to reporting to Brother network management applications this type of this information to another computer on your...which when run at its best with those applications. BR-Script 3 Mode BR-Script is a utility for reporting warning and error conditions. For technical information about PostScript® commands, see Chapter 10 of the Network User's Guide on the CD-ROM we have ...
... running BRAdmin Professional 3 or Web BRAdmin 1.45 or greater. The remote PC does not have supplied. This printer supports level 3. The BR-Script interpreter of laser printer. In addition to reporting to Brother network management applications this type of this information to another computer on your...which when run at its best with those applications. BR-Script 3 Mode BR-Script is a utility for reporting warning and error conditions. For technical information about PostScript® commands, see Chapter 10 of the Network User's Guide on the CD-ROM we have ...
Users Manual - English
Page 86
... Go on the control panel. 1) Back Cover LED The Back Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the ...when the Drum is nearing the end of its life. 4) Paper LED The Paper LED indicates when the printer is in one of the following states: No paper / Paper jam / Cover open 5) Status LED The ... LED is dimmed. or or or or LED is on the printer status. 6) Job Cancel button 1 Job Cancel / ALL Job Cancel 7) Go button Wake-up / Error recovery / Form feed / Reprint The LED indications shown in the...
... Go on the control panel. 1) Back Cover LED The Back Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the ...when the Drum is nearing the end of its life. 4) Paper LED The Paper LED indicates when the printer is in one of the following states: No paper / Paper jam / Cover open 5) Status LED The ... LED is dimmed. or or or or LED is on the printer status. 6) Job Cancel button 1 Job Cancel / ALL Job Cancel 7) Go button Wake-up / Error recovery / Form feed / Reprint The LED indications shown in the...
Users Manual - English
Page 88
...The Toner LED will turn on for 3 seconds. Take the drum unit out of the printer has cooled down The printer is either receiving data from the computer, processing data in the printer memory. Toner low Indicates that the toner cartridge is remaining print data in memory or printing ...the data. See Replacing the toner cartridge on page 94. 78 Data remaining in . Replace toner Replace the toner cartridge with a new one. Cartridge error The drum unit ...
...The Toner LED will turn on for 3 seconds. Take the drum unit out of the printer has cooled down The printer is either receiving data from the computer, processing data in the printer memory. Toner low Indicates that the toner cartridge is remaining print data in memory or printing ...the data. See Replacing the toner cartridge on page 94. 78 Data remaining in . Replace toner Replace the toner cartridge with a new one. Cartridge error The drum unit ...
Users Manual - English
Page 91
...102. 81 See Replacing the drum unit on page 113. LED Control Panel Printer status Front cover is open Close the front cover of a document. Buffer error Check the cable connection between the PC and printer. See Solving print problems on page 91. See Installing extra memory on page ... cleaned. If your LED's still shows the same error indication after you have cleaned the corona wire, replace the drum unit with a new one. Memory full 4 The printer memory is full and the printer cannot print full pages of the printer. Too many trays Maximum number of optional trays is...
...102. 81 See Replacing the drum unit on page 113. LED Control Panel Printer status Front cover is open Close the front cover of a document. Buffer error Check the cable connection between the PC and printer. See Solving print problems on page 91. See Installing extra memory on page ... cleaned. If your LED's still shows the same error indication after you have cleaned the corona wire, replace the drum unit with a new one. Memory full 4 The printer memory is full and the printer cannot print full pages of the printer. Too many trays Maximum number of optional trays is...
Users Manual - English
Page 92
...the user, the printer will light up all the LEDs as shown in the table below . 4 If you see the service call your dealer or Brother Customer Service. 82 LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main ...motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn off and then back ...
...the user, the printer will light up all the LEDs as shown in the table below . 4 If you see the service call your dealer or Brother Customer Service. 82 LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main ...motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn off and then back ...
Users Manual - English
Page 94
... See Other Print Options... Within 2 seconds press Go the number of times you want to use the printer. Form feed If the yellow Status LED is an error, the printer will be printed. The printer will then eject the paper. If you want to reprint. Cancel all the received jobs: 4 To ...remaining data in sleep mode, press Go or Job Cancel to wake the printer up and go to the Advanced tab, select the Other Print Options... If an error is not automatically cleared, press Go to clear the error, and then continue to use the reprint function open the driver's Properties ...
... See Other Print Options... Within 2 seconds press Go the number of times you want to use the printer. Form feed If the yellow Status LED is an error, the printer will be printed. The printer will then eject the paper. If you want to reprint. Cancel all the received jobs: 4 To ...remaining data in sleep mode, press Go or Job Cancel to wake the printer up and go to the Advanced tab, select the Other Print Options... If an error is not automatically cleared, press Go to clear the error, and then continue to use the reprint function open the driver's Properties ...
Users Manual - English
Page 125
...page 136. 115 Visit us at http://solutions.brother.com/. Identifying your problem and then go to the page suggested below. Printer LED is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message appears See Error messages in the paper tray. ...The interface cable is securely connected to the printer and the computer. The correct driver for the printer has been chosen and is installed. The computer is...
...page 136. 115 Visit us at http://solutions.brother.com/. Identifying your problem and then go to the page suggested below. Printer LED is blinking See LEDs (Light Emitting Diodes) on page 76. Status Monitor Error Message appears See Error messages in the paper tray. ...The interface cable is securely connected to the printer and the computer. The correct driver for the printer has been chosen and is installed. The computer is...
Users Manual - English
Page 126
...for auto DX Press Go or Job Cancel. Front Cover is Open Close the front cover of the printer. 7 Fuser Cover is A4, Letter, Legal or Folio. Troubleshooting Error messages in . Replace Drum See Replacing the drum unit on page 63(For Macintosh users). Set the correct ...paper that you selected in the printer memory. See Paper jams and how to turn the status monitor on, see Status ...
...for auto DX Press Go or Job Cancel. Front Cover is Open Close the front cover of the printer. 7 Fuser Cover is A4, Letter, Legal or Folio. Troubleshooting Error messages in . Replace Drum See Replacing the drum unit on page 63(For Macintosh users). Set the correct ...paper that you selected in the printer memory. See Paper jams and how to turn the status monitor on, see Status ...
Users Manual - English
Page 127
... MB. Replace PF Kit1 Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 6. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error message Action No Paper No Paper for Manual Feed ...it back in the paper tray. Reduce the amount of your document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 111. If there is curled, straighten it is indicated. 117 Print Overrun ...
... MB. Replace PF Kit1 Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 6. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error message Action No Paper No Paper for Manual Feed ...it back in the paper tray. Reduce the amount of your document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 111. If there is curled, straighten it is indicated. 117 Print Overrun ...
Users Manual - English
Page 128
... will vary depending on page 84. 7 If this does not clear the error, reduce the complexity of the Windows® printer driver click the Other Print Options..., and then choose Error Message Printout. Use the table below to prevent automatic reduction in the resolution. 118 Cancel.... See Control panel buttons on page 91. Set page protection to delete the remaining data in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings ...
... will vary depending on page 84. 7 If this does not clear the error, reduce the complexity of the Windows® printer driver click the Other Print Options..., and then choose Error Message Printout. Use the table below to prevent automatic reduction in the resolution. 118 Cancel.... See Control panel buttons on page 91. Set page protection to delete the remaining data in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings ...
Users Manual - English
Page 129
... not print. Make sure that the cable is powered on and that no error LEDs are lit on the size of the printer driver. 7 The printer does not feed The printer can feed envelopes from the MP tray. Make sure that you have chosen the MP Tray in firmly.... the paper well and put it , before printing. When printing on normal paper, Change the printer driver setting in the paper tray, and then try again. Make sure that meets Brother recommended paper specifications. (See About paper on page 111. This is usually done in the page setup or...
... not print. Make sure that the cable is powered on and that no error LEDs are lit on the size of the printer driver. 7 The printer does not feed The printer can feed envelopes from the MP tray. Make sure that you have chosen the MP Tray in firmly.... the paper well and put it , before printing. When printing on normal paper, Change the printer driver setting in the paper tray, and then try again. Make sure that meets Brother recommended paper specifications. (See About paper on page 111. This is usually done in the page setup or...
Users Manual - English
Page 147
... Brother Solutions Center (http://solutions.brother.com/). 1 Programs for the printer' error message is If you have supplied. Click the Start button, All Programs 1, your printer, and then User's Guide. The Network User's Guide in System Preferences. 137 printer. For Macintosh with Printer...sure that no error LEDs are lit on the printer. 7 LPT1: (or BRUSB) for Windows® 2000 users Other problems 7 Problem Recommendation The printer cannot print. Troubleshooting Network problems (For HL-5350DN and HL-5370DW) 7 For problems concerning using your printer on a Network,...
... Brother Solutions Center (http://solutions.brother.com/). 1 Programs for the printer' error message is If you have supplied. Click the Start button, All Programs 1, your printer, and then User's Guide. The Network User's Guide in System Preferences. 137 printer. For Macintosh with Printer...sure that no error LEDs are lit on the printer. 7 LPT1: (or BRUSB) for Windows® 2000 users Other problems 7 Problem Recommendation The printer cannot print. Troubleshooting Network problems (For HL-5350DN and HL-5370DW) 7 For problems concerning using your printer on a Network,...