Service Manual
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... FUNCTIONS 2.1 Service Mode Operations 2.2 Printing the Service/Factory Test Print 2.3 Printing the EEPROM Information 2.4 Resetting the EEPROM 2.5 Setting the Model 2.6 Checking the Presence of Ink 2.7 Conducting the Print Head Position Adjustment 2.8 Powering Off and Locking the Carriage Part 4: TROUBLESHOOTING 1. 2 -19 2 -19 Page 3- 1 3- 1 3- 2 3- 4 3- 5 3- 5 3- 6 3- 6 3- 6 3- 8 3- 8 3- 9 3 -10 3 -11 3 -11 3 -11 3 -11 3 -11 4- 1 4- 1 4- 5 4- 6 4 -19 4 -19 4. TROUBLESHOOTING BY SYMPTOMS 2.1 Troubleshooting by Errors 2. TRANSPORTING THE PRINTER 4.1 Procedures for Packing the Printer for...
... FUNCTIONS 2.1 Service Mode Operations 2.2 Printing the Service/Factory Test Print 2.3 Printing the EEPROM Information 2.4 Resetting the EEPROM 2.5 Setting the Model 2.6 Checking the Presence of Ink 2.7 Conducting the Print Head Position Adjustment 2.8 Powering Off and Locking the Carriage Part 4: TROUBLESHOOTING 1. 2 -19 2 -19 Page 3- 1 3- 1 3- 2 3- 4 3- 5 3- 5 3- 6 3- 6 3- 6 3- 8 3- 8 3- 9 3 -10 3 -11 3 -11 3 -11 3 -11 3 -11 4- 1 4- 1 4- 5 4- 6 4 -19 4 -19 4. TROUBLESHOOTING BY SYMPTOMS 2.1 Troubleshooting by Errors 2. TRANSPORTING THE PRINTER 4.1 Procedures for Packing the Printer for...
Service Manual
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... printer is a BJC-6100 leveraged printer, attaining high performance in a businessuse setting. PRODUCT SPECIFICATIONS BJC-6500 Part 1: PRODUCT SPECIFICATIONS 1. Operation Panel Paper Guide Front Cover Paper Support Auto Sheet Feeder Paper Selector Lever Paper Output Tray Paper Thickness Lever Parallel Interface Connector USB Interface Connector SB-30 Cartridge Container BC-30 BC-31 BC-32 Photo BJ Cartridges IS-32 Scanner Cartridge Figure 1-1 Printer Appearance 1-1 It supports on A3 size paper, and utilizes the BJC-6100 printer engine to achieve high-speed/high-quality printing...
... printer is a BJC-6100 leveraged printer, attaining high performance in a businessuse setting. PRODUCT SPECIFICATIONS BJC-6500 Part 1: PRODUCT SPECIFICATIONS 1. Operation Panel Paper Guide Front Cover Paper Support Auto Sheet Feeder Paper Selector Lever Paper Output Tray Paper Thickness Lever Parallel Interface Connector USB Interface Connector SB-30 Cartridge Container BC-30 BC-31 BC-32 Photo BJ Cartridges IS-32 Scanner Cartridge Figure 1-1 Printer Appearance 1-1 It supports on A3 size paper, and utilizes the BJC-6100 printer engine to achieve high-speed/high-quality printing...
Service Manual
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... tanks: Pigment black ink tank Color ink tanks: Yellow, magenta, and cyan ink tanks Photo ink tanks: Dye black, magenta, and cyan ink tanks Ink-out detection, and translucent ink tanks for easier ink level checking • High speed printing (9.0 PPM black printing or 6.0 PPM color printing in the following ways: 1. Part 1: PRODUCT SPECIFICATIONS BJC-6500 1.2 Features This printer differs from the BJC-6100 in HS mode) 1440 x 720 dpi high resolution printing • Automatic printing position adjustment Ensures accurate printing position regardless of cartridges being used or carriage...
... tanks: Pigment black ink tank Color ink tanks: Yellow, magenta, and cyan ink tanks Photo ink tanks: Dye black, magenta, and cyan ink tanks Ink-out detection, and translucent ink tanks for easier ink level checking • High speed printing (9.0 PPM black printing or 6.0 PPM color printing in the following ways: 1. Part 1: PRODUCT SPECIFICATIONS BJC-6500 1.2 Features This printer differs from the BJC-6100 in HS mode) 1440 x 720 dpi high resolution printing • Automatic printing position adjustment Ensures accurate printing position regardless of cartridges being used or carriage...
Service Manual
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... mode (720dpi x 720dpi): Uni-directional Fine mode (1440dpi x 720dpi): Uni-directional Printing width 289.6mm Line feed speed HQ, HS mode 4 "/S Interface IEEE 1284-compatible 8-bit parallel interface (Compatible/nibble/ECP), USB Automatic sheet feeder capacity Plain paper: 10 mm max. SPECIFICATIONS 2.1 General Specifications 2.1.1 Printer specifications Type Desktop serial color bubble-jet printer Paper feeding method Automatic sheet feeder (no condensation) Power consumption Operating Standby Approx. 30 W max. Black (New Black) 9ppm 7.1ppm ... Color (New Color...
... mode (720dpi x 720dpi): Uni-directional Fine mode (1440dpi x 720dpi): Uni-directional Printing width 289.6mm Line feed speed HQ, HS mode 4 "/S Interface IEEE 1284-compatible 8-bit parallel interface (Compatible/nibble/ECP), USB Automatic sheet feeder capacity Plain paper: 10 mm max. SPECIFICATIONS 2.1 General Specifications 2.1.1 Printer specifications Type Desktop serial color bubble-jet printer Paper feeding method Automatic sheet feeder (no condensation) Power consumption Operating Standby Approx. 30 W max. Black (New Black) 9ppm 7.1ppm ... Color (New Color...
Service Manual
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... the lever positions, refer to Part 1: PRODUCT SPECIFICATIONS (Page 1-10). 2.2.3 Printable area Refer to Figure 1-2 Printable Area. 1-4 Part 1: PRODUCT SPECIFICATIONS BJC-6500 2.1.2 Product life The print quality can be assured during the product life given below, if the specified maintenance is conducted. (1) Monochrome printing 60,000 sheets (1500 ANK character pattern) OR, (2) Color printing 12,000 sheets (7.5% duty per color pattern) OR, (3) 5 years (from the start of use), whichever comes first 2.2 Paper Specifications 2.2.1 Paper sizes (1) Paper size...
... the lever positions, refer to Part 1: PRODUCT SPECIFICATIONS (Page 1-10). 2.2.3 Printable area Refer to Figure 1-2 Printable Area. 1-4 Part 1: PRODUCT SPECIFICATIONS BJC-6500 2.1.2 Product life The print quality can be assured during the product life given below, if the specified maintenance is conducted. (1) Monochrome printing 60,000 sheets (1500 ANK character pattern) OR, (2) Color printing 12,000 sheets (7.5% duty per color pattern) OR, (3) 5 years (from the start of use), whichever comes first 2.2 Paper Specifications 2.2.1 Paper sizes (1) Paper size...
Service Manual
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.... : Usable on condition. : Not usable *1: At installation of the driver, select either parallel or USB according to the cable connected. *2: Correct operation is guaranteed only for Macintosh Available combinations of dual interfaces (USB and Centronics) and scanner, 6 drivers are given in the nibble or ECP modes. 1-8 Part 1: PRODUCT SPECIFICATIONS BJC-6500 2.6 Printer Driver / Scanner Driver Types For support of interface and driver under Windows 95. *3: The parallel interface operates in...
.... : Usable on condition. : Not usable *1: At installation of the driver, select either parallel or USB according to the cable connected. *2: Correct operation is guaranteed only for Macintosh Available combinations of dual interfaces (USB and Centronics) and scanner, 6 drivers are given in the nibble or ECP modes. 1-8 Part 1: PRODUCT SPECIFICATIONS BJC-6500 2.6 Printer Driver / Scanner Driver Types For support of interface and driver under Windows 95. *3: The parallel interface operates in...
Service Manual
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... of paper and reduces paper friction. Paper Guide Lightly press this button to remove the BJ cartridge. Set it to make the printer ready. Two types of paper sheets to support larger sized paper. Carriage The left side of connector interface, USB and parallel, are as shown below. Indicator Not lit when powered off the printer. Operation Panel Cartridge Lock Lever Use this paper rest to align them. When lit in green, the printer is selected. Part 1: PRODUCT SPECIFICATIONS BJC-6500 4. NAMES OF PARTS...
... of paper and reduces paper friction. Paper Guide Lightly press this button to remove the BJ cartridge. Set it to make the printer ready. Two types of paper sheets to support larger sized paper. Carriage The left side of connector interface, USB and parallel, are as shown below. Indicator Not lit when powered off the printer. Operation Panel Cartridge Lock Lever Use this paper rest to align them. When lit in green, the printer is selected. Part 1: PRODUCT SPECIFICATIONS BJC-6500 4. NAMES OF PARTS...
Service Manual
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..., you use paper smaller than B5-sized paper. To correct this printer, even a slight difference in the test print area of the utilities the printer driver package provides. Set at least one of the printer driver's Utility sheet. Use paper of B5 size or larger for the nozzle check pattern printing. For the procedures, refer to perform print head position adjustment As there are two BJ cartridges installed in this , after installing the BJ cartridges, perform the automatic print head position adjustment, one sheet of...
..., you use paper smaller than B5-sized paper. To correct this printer, even a slight difference in the test print area of the utilities the printer driver package provides. Set at least one of the printer driver's Utility sheet. Use paper of B5 size or larger for the nozzle check pattern printing. For the procedures, refer to perform print head position adjustment As there are two BJ cartridges installed in this , after installing the BJ cartridges, perform the automatic print head position adjustment, one sheet of...
Service Manual
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... EEPROM of a replacement control board NOTE The waste ink full error should be confirmed with the test printing once the EEPROM has been reset. It is not defined, you must always set the model or reset the EEPROM For details, refer to Part 3: 2.1 Service Mode Operations (Page 3-8). 1) On replacement of sheets passed, waste ink amount, etc., except for other information specific to the printer. Since the EEPROM data of a replacement control board is...
... EEPROM of a replacement control board NOTE The waste ink full error should be confirmed with the test printing once the EEPROM has been reset. It is not defined, you must always set the model or reset the EEPROM For details, refer to Part 3: 2.1 Service Mode Operations (Page 3-8). 1) On replacement of sheets passed, waste ink amount, etc., except for other information specific to the printer. Since the EEPROM data of a replacement control board is...
Service Manual
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... resetting During cleaning Service/Factory test printing Front cover open During printing Lights in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Beeps Error code Reference page When in error Error Indicator [Recoverable by user] Paper feed error Lights in Orange Paper jam error Lights in Orange Ink out error Lights in Orange BJ Cartridge mis-installed error Lights in Orange No BJ cartridge error Lights in Orange BJ Cartridge error Lights in Orange Waste ink warning error Lights in Orange Head...
... resetting During cleaning Service/Factory test printing Front cover open During printing Lights in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Blinks in Green Beeps Error code Reference page When in error Error Indicator [Recoverable by user] Paper feed error Lights in Orange Paper jam error Lights in Orange Ink out error Lights in Orange BJ Cartridge mis-installed error Lights in Orange No BJ cartridge error Lights in Orange BJ Cartridge error Lights in Orange Waste ink warning error Lights in Orange Head...
Service Manual
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... the BJ cartridges are defective (unreadable ID, or out-of-range rank). 7) Waste ink warning The amount (stored in EEPROM) of waste ink absorbed is too high. Errors unrecoverable by users: 1) Paper feed error Paper feed operation fails to feed paper. 2) Paper jam error Paper eject operation of 23 inches fails to detect home position. 13) Temperature sensor error The thermal sensor (TH1) on the EEPROM information printout in the error history section. 3-3 BJC-6500 Part 3: OPERATION...
... the BJ cartridges are defective (unreadable ID, or out-of-range rank). 7) Waste ink warning The amount (stored in EEPROM) of waste ink absorbed is too high. Errors unrecoverable by users: 1) Paper feed error Paper feed operation fails to feed paper. 2) Paper jam error Paper eject operation of 23 inches fails to detect home position. 13) Temperature sensor error The thermal sensor (TH1) on the EEPROM information printout in the error history section. 3-3 BJC-6500 Part 3: OPERATION...
Service Manual
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BJC-6500 Part 3: OPERATION 1.2 Operations from 4 to -paper contact is prevented. Enabling this printer has no physical function selectors, function settings can also invoke a special custom menu by, while pressing the shift key, selecting Custom Settings. 1) Cleaning 2) Head refreshing 3) Nozzle check pattern printing (Test Print) 4) Head position adjustment (Print Head Alignment) 5) Printer power off 6) Automatic power setting 7) Launching the status monitor 8) Custom settings · Enable ECP mode (disabled by default) · Enable high speed printing (enabled by default): ...
BJC-6500 Part 3: OPERATION 1.2 Operations from 4 to -paper contact is prevented. Enabling this printer has no physical function selectors, function settings can also invoke a special custom menu by, while pressing the shift key, selecting Custom Settings. 1) Cleaning 2) Head refreshing 3) Nozzle check pattern printing (Test Print) 4) Head position adjustment (Print Head Alignment) 5) Printer power off 6) Automatic power setting 7) Launching the status monitor 8) Custom settings · Enable ECP mode (disabled by default) · Enable high speed printing (enabled by default): ...
Service Manual
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... print defects are detected in the test print, perform print-head cleaning. If you want to clean only one print head, connect the printer to solve the problem, replace the BJ cartridge with ink. Part 3: OPERATION BJC-6500 1.3 Operations from the auto sheet feeder and print a standard pattern using the printer driver utility. 1.3.2 Nozzle check pattern printing With the printer powered on, hold down the RESUME button and after ejecting the paper. 3-6 Prints one sheet and ends 1.3.1 Cleaning With the printer powered on, hold down the RESUME button and confirm the specified number...
... print defects are detected in the test print, perform print-head cleaning. If you want to clean only one print head, connect the printer to solve the problem, replace the BJ cartridge with ink. Part 3: OPERATION BJC-6500 1.3 Operations from the auto sheet feeder and print a standard pattern using the printer driver utility. 1.3.2 Nozzle check pattern printing With the printer powered on, hold down the RESUME button and after ejecting the paper. 3-6 Prints one sheet and ends 1.3.1 Cleaning With the printer powered on, hold down the RESUME button and confirm the specified number...
Service Manual
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.... BJC-6500 Part 3: OPERATION 2.2 Printing the Service/Factory Test Print The service/factory test print displays, in the EEPROM when the control board is manufactured. Also, it cannot be cleared even when the EEPROM is recorded in the header portion, such information as the control ROM version, model setting, total sheets passed, and total waste ink absorbed. Model ROM version Currently installed left and right cartridges Total number of pages passed when using Scanner cartridge Total number of pages passed...
.... BJC-6500 Part 3: OPERATION 2.2 Printing the Service/Factory Test Print The service/factory test print displays, in the EEPROM when the control board is manufactured. Also, it cannot be cleared even when the EEPROM is recorded in the header portion, such information as the control ROM version, model setting, total sheets passed, and total waste ink absorbed. Model ROM version Currently installed left and right cartridges Total number of pages passed when using Scanner cartridge Total number of pages passed...
Service Manual
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... printer has been used. - The information stored in the EEPROM is useful especially for ROM/RAM errors, that are recoverble only by service personnel. EEPROM Information - Part 3: OPERATION BJC-6500 2.3 Printing the EEPROM Information The EEPROM stores such information as a hexadecimal dump in the EEPROM information print. Errors Error code EEPROM error 6800 Home position error 5100 Temperature sensor error 5400 Waste ink full error 5B00 Head temperature error 5200 Head temperature sensor error 5200 Cartridge...
... printer has been used. - The information stored in the EEPROM is useful especially for ROM/RAM errors, that are recoverble only by service personnel. EEPROM Information - Part 3: OPERATION BJC-6500 2.3 Printing the EEPROM Information The EEPROM stores such information as a hexadecimal dump in the EEPROM information print. Errors Error code EEPROM error 6800 Home position error 5100 Temperature sensor error 5400 Waste ink full error 5B00 Head temperature error 5200 Head temperature sensor error 5200 Cartridge...
Service Manual
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BJC-6500 Part 3: OPERATION OPERATION 2.4 Resetting the EEPROM The EEPROM stores such information as function settings, total sheets passed with the Black/Color or Photo/Color cartridges, total waste ink absorbed, and the last three errors recoverable only by pressing the POWER button, the selection will sound once.) Times Indicator Model 0 times Lights in Green BJ F6100 1 time Lights in the EEPROM, the Waste Ink Counter must also be used . (1) Enter Service Mode. (2) Press the RESUME button 7 times. (3) Open the front cover and...
BJC-6500 Part 3: OPERATION OPERATION 2.4 Resetting the EEPROM The EEPROM stores such information as function settings, total sheets passed with the Black/Color or Photo/Color cartridges, total waste ink absorbed, and the last three errors recoverable only by pressing the POWER button, the selection will sound once.) Times Indicator Model 0 times Lights in Green BJ F6100 1 time Lights in the EEPROM, the Waste Ink Counter must also be used . (1) Enter Service Mode. (2) Press the RESUME button 7 times. (3) Open the front cover and...
Service Manual
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... page 4-16) 4-3 Open/closed Closed Open Carriage moves to cartridge replacement position • Cartridge installed • Cartridge not detected • Cartridge not installed correctly Cleaning To next page BJ cartridge misinstalled error No BJ cartridge error BJ cartridge error • 5 beeps, indicator lights in orang (See page 4-16) • 6 beeps, indicator lights in orange (See page 4-16) • 7 beeps, indicator lights in orange. 10 times (See page 4-12) OK? No Yes TROUBLE SHOOTING Check for open cover • Is the cover open? BJC-6500 Part 4: TROUBLESHOOTING...
... page 4-16) 4-3 Open/closed Closed Open Carriage moves to cartridge replacement position • Cartridge installed • Cartridge not detected • Cartridge not installed correctly Cleaning To next page BJ cartridge misinstalled error No BJ cartridge error BJ cartridge error • 5 beeps, indicator lights in orang (See page 4-16) • 6 beeps, indicator lights in orange (See page 4-16) • 7 beeps, indicator lights in orange. 10 times (See page 4-12) OK? No Yes TROUBLE SHOOTING Check for open cover • Is the cover open? BJC-6500 Part 4: TROUBLESHOOTING...
Service Manual
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... BJC-6500 Part 4: TROUBLESHOOTING 1.2 Error Indications (Indicator, Beeper, Error Code) TABLE 4-1 ERROR INDICATIONS Errors Indicator [Recoverable by user] Paper feed error Lights in Orange Paper jam error Lights in Orange Ink out error Lights in Orange BJ cartridge mis-installed error Lights in Orange No BJ cartridge error Lights in Orange BJ cartridge error Lights in Orange Waste ink warning error Lights in Orange Head position adjustment error Lights in Orange Beeps Error Reference code page 2 times 3 times 4 times 5 times 6 times 7 times 8 times 9 times Page 4-13 Page...
... BJC-6500 Part 4: TROUBLESHOOTING 1.2 Error Indications (Indicator, Beeper, Error Code) TABLE 4-1 ERROR INDICATIONS Errors Indicator [Recoverable by user] Paper feed error Lights in Orange Paper jam error Lights in Orange Ink out error Lights in Orange BJ cartridge mis-installed error Lights in Orange No BJ cartridge error Lights in Orange BJ cartridge error Lights in Orange Waste ink warning error Lights in Orange Head position adjustment error Lights in Orange Beeps Error Reference code page 2 times 3 times 4 times 5 times 6 times 7 times 8 times 9 times Page 4-13 Page...
Service Manual
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Replace both BJ cartridges The BJ cartridge is out of position outside the cartridge replacement position. Replace the control board 3. BJ cartridge, control board, carriage board, carriage ribbon cable Error indication? Replace the carriage board END TROUBLE SHOOTING 4-11 No Yes 1. BJC-6500 Part 4: TROUBLESHOOTING 8. Cartridge Displaced Error Remove and reinstall both BJ cartridges 2. Replace the carriage ribbon cable 4.
Replace both BJ cartridges The BJ cartridge is out of position outside the cartridge replacement position. Replace the control board 3. BJ cartridge, control board, carriage board, carriage ribbon cable Error indication? Replace the carriage board END TROUBLE SHOOTING 4-11 No Yes 1. BJC-6500 Part 4: TROUBLESHOOTING 8. Cartridge Displaced Error Remove and reinstall both BJ cartridges 2. Replace the carriage ribbon cable 4.
Service Manual
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BJC-6500 Part 4: TROUBLESHOOTING 9. Replace the control board Paper feed check Check that the pick-up roller's rubber rings and the separation sheet for movement during initialization. Paper eject operation fails to feed paper. No OK? Yes Switch on with the cover open Part 2: 2.2.2 Paper type/settings (See page 1-4) Repair or replace faulty parts Check the operation of -step. OK? Check the gears for paper jams, gear deformation/damage/missing teeth. Paper Feed Error/Paper Jam Error Paper feed operation fails to eject paper. Paper feed section, paper end sensor, ...
BJC-6500 Part 4: TROUBLESHOOTING 9. Replace the control board Paper feed check Check that the pick-up roller's rubber rings and the separation sheet for movement during initialization. Paper eject operation fails to feed paper. No OK? Yes Switch on with the cover open Part 2: 2.2.2 Paper type/settings (See page 1-4) Repair or replace faulty parts Check the operation of -step. OK? Check the gears for paper jams, gear deformation/damage/missing teeth. Paper Feed Error/Paper Jam Error Paper feed operation fails to eject paper. Paper feed section, paper end sensor, ...