User Guide
Page 20
.... This Web site offers technical support, drivers, supplies, and ordering information. Make sure you have problems during setup, check the Start Here guide for setting up and using all features of the HP All-in-One, including stepby-step instructions for basic tasks... Here guide The Start Here guide provides instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of resources, both printed and onscreen, that provide information about ...
.... This Web site offers technical support, drivers, supplies, and ordering information. Make sure you have problems during setup, check the Start Here guide for setting up and using all features of the HP All-in-One, including stepby-step instructions for basic tasks... Here guide The Start Here guide provides instructions for troubleshooting information, or see "Troubleshooting" on the HP All-in -One. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of resources, both printed and onscreen, that provide information about ...
User Guide
Page 28
... to have Windows Vista or Windows XP with Bluetooth® built in then your computer has the Widcomm stack. If you have an HP computer and plug in -One. • Microsoft stack: If you have both a USB and a Bluetooth® connection to the product, install the USB connection first.... on your computer has the Microsoft Bluetooth® Protocol Stack. If you have an HP computer with Service Pack 2 installed on your computer, then your computer, but it . If your computer, make sure the printer driver is available for the Bluetooth® connection. Print as you to install an external...
... to have Windows Vista or Windows XP with Bluetooth® built in then your computer has the Widcomm stack. If you have an HP computer and plug in -One. • Microsoft stack: If you have both a USB and a Bluetooth® connection to the product, install the USB connection first.... on your computer has the Microsoft Bluetooth® Protocol Stack. If you have an HP computer with Service Pack 2 installed on your computer, then your computer, but it . If your computer, make sure the printer driver is available for the Bluetooth® connection. Print as you to install an external...
User Guide
Page 29
...to the product, install the USB connection first. Click View devices in -One through the HP Allin-One control panel. Print as you are discovered, double-click the name of the product to make sure the printer driver is highlighted, and then press OK. Press the down arrow button until ...View and print Bluetooth settings is available for the HP All-in -One Finish setup Chapter 4 To install and print using the Widcomm stack...
...to the product, install the USB connection first. Click View devices in -One through the HP Allin-One control panel. Print as you are discovered, double-click the name of the product to make sure the printer driver is highlighted, and then press OK. Press the down arrow button until ...View and print Bluetooth settings is available for the HP All-in -One Finish setup Chapter 4 To install and print using the Widcomm stack...
User Guide
Page 129
... software CD into the CD-ROM drive of the error was unknown. Follow the prompts on the computer screen to Programs or All Programs, HP, Photosmart C5300 All-in -One application files from your computer. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows... (or Run). On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove.
... software CD into the CD-ROM drive of the error was unknown. Follow the prompts on the computer screen to Programs or All Programs, HP, Photosmart C5300 All-in -One application files from your computer. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows... (or Run). On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove.
User Guide
Page 151
...envelope was turned off . Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs... the photo imaging software that have clasps or windows. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Cause: The product was loaded. If it is not lit, the product is resolved. •...
...envelope was turned off . Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs... the photo imaging software that have clasps or windows. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. Cause: The product was loaded. If it is not lit, the product is resolved. •...
User Guide
Page 152
... the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you have changed . Cause: The product was not the selected printer. Solution 3: Select the correct printer Solution: Make sure you sent a print job to the product... : "Load paper" on page 37 Cause: The product was out of paper. Print troubleshooting 149 Troubleshooting To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. If nothing has...
... the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you have changed . Cause: The product was not the selected printer. Solution 3: Select the correct printer Solution: Make sure you sent a print job to the product... : "Load paper" on page 37 Cause: The product was out of paper. Print troubleshooting 149 Troubleshooting To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. If nothing has...
User Guide
Page 155
... try printing a previously saved version of the document that is turned off . Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray. Solution 2: Load paper in the input tray Solution: Load paper in your computer ...: The product was out of paper. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is firmly connected to your software application. 152 Troubleshooting Troubleshooting Cause: ...
... try printing a previously saved version of the document that is turned off . Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray. Solution 2: Load paper in the input tray Solution: Load paper in your computer ...: The product was out of paper. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is firmly connected to your software application. 152 Troubleshooting Troubleshooting Cause: ...
User Guide
Page 156
If this did not solve the issue, try one or both of your different software applications. Cause: The status of the printer driver had changed to either offline or stop printing. If nothing has printed several minutes after it has been cancelled. Solution 6: Remove... and see if there are any messages. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you select Print in the print queue. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 5: Wait until the product completes ...
If this did not solve the issue, try one or both of your different software applications. Cause: The status of the printer driver had changed to either offline or stop printing. If nothing has printed several minutes after it has been cancelled. Solution 6: Remove... and see if there are any messages. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue after you select Print in the print queue. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Solution 5: Wait until the product completes ...
User Guide
Page 190
... 4: Check the status of the following solutions separately. Do not connect the product to your hard drive. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not simply delete the application files from your computer. Make sure to remove them properly using the...
... 4: Check the status of the following solutions separately. Do not connect the product to your hard drive. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Do not simply delete the application files from your computer. Make sure to remove them properly using the...
User Guide
Page 198
... 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to scan. Try to : www.hp.com and click Software and driver downloads. 2. To download and run the Scan Diagnostic utility to the component. Select the operating system of the...name and model number in the Errors 195 Troubleshooting Select the operating system of compatibility issues with a Fix button to : www.hp.com and click Software and driver downloads. 2. Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Cause: There was ...
... 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility 1. Go to scan. Try to : www.hp.com and click Software and driver downloads. 2. To download and run the Scan Diagnostic utility to the component. Select the operating system of the...name and model number in the Errors 195 Troubleshooting Select the operating system of compatibility issues with a Fix button to : www.hp.com and click Software and driver downloads. 2. Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Cause: There was ...
User Guide
Page 206
... it . 3. Check the driver listed in the Driver drop-down menu to verify that the product is set as the default printer Solution: Check to use a DOT4 or the USB00X (where X is replaced by a number) port. 4. The name of your operating system, do one of the following : • Windows ... should start another print job. Solution 4: Verify that the product is using is set as the default printer. The default printer has a check mark in queue. To verify the print driver 1. If the product does not start printing automatically, start printing the jobs in a black circle next to...
... it . 3. Check the driver listed in the Driver drop-down menu to verify that the product is set as the default printer Solution: Check to use a DOT4 or the USB00X (where X is replaced by a number) port. 4. The name of your operating system, do one of the following : • Windows ... should start another print job. Solution 4: Verify that the product is using is set as the default printer. The default printer has a check mark in queue. To verify the print driver 1. If the product does not start printing automatically, start printing the jobs in a black circle next to...
User Guide
Page 207
... wrong driver might have been configured. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to save your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. ... issue, try printing again after the computer has restarted. 5. To check if the printer is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to confirm. 4. On the Printer menu, make sure it is paused or offline Solution: Check to open the print queue...
... wrong driver might have been configured. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to save your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. ... issue, try printing again after the computer has restarted. 5. To check if the printer is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to confirm. 4. On the Printer menu, make sure it is paused or offline Solution: Check to open the print queue...
User Guide
Page 208
... the print spooler 1. Try printing from the software application. If printing is the software application or the driver. Cause: The software application was failing or could not communicate with the print driver correctly. NOTE: The printer might not support printing from Notepad but not the software application, contact the manufacturer of that application...
... the print spooler 1. Try printing from the software application. If printing is the software application or the driver. Cause: The software application was failing or could not communicate with the print driver correctly. NOTE: The printer might not support printing from Notepad but not the software application, contact the manufacturer of that application...
User Guide
Page 285
..., and then click Contact HP for the HP All-in -One: a. Call HP support. If you call : 1. Turn off the HP All-in -One by calling the experts at www.hp.com/support. Print a printer status report. NOTE: This information does not apply to the HP Web site at www.hp.com/support. b. c.... as it appears on the control panel, available. Have the specific name of the HP All-in -One. c. Make a color copy to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for up-to-date product...
..., and then click Contact HP for the HP All-in -One: a. Call HP support. If you call : 1. Turn off the HP All-in -One by calling the experts at www.hp.com/support. Print a printer status report. NOTE: This information does not apply to the HP Web site at www.hp.com/support. b. c.... as it appears on the control panel, available. Have the specific name of the HP All-in -One. c. Make a color copy to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for up-to-date product...
User Guide
Page 291
...contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Energy Star® notice 288 Technical information For more information on page 53. Design for efficient ... : www.hp.com/support. The number of supported media sizes, see the printer software. Acoustic information If you can get acoustic information from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution To find out about the printer resolution, see the printer driver. Environmental product...
...contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Energy Star® notice 288 Technical information For more information on page 53. Design for efficient ... : www.hp.com/support. The number of supported media sizes, see the printer software. Acoustic information If you can get acoustic information from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution To find out about the printer resolution, see the printer driver. Environmental product...