Getting Started Guide
Page 24
.... plain, white, unused A4- the tray and is not jammed in the • If the computer cannot recognize the HP Windows Device Manager. Problems setting up the printer • Make sure that no other programs are closed . or Letter-size • Make sure that you might have ...while setting up . not blinking. drivers have been removed from the HP Web site (www.hp.com/support). • If the computer does not ...
.... plain, white, unused A4- the tray and is not jammed in the • If the computer cannot recognize the HP Windows Device Manager. Problems setting up the printer • Make sure that no other programs are closed . or Letter-size • Make sure that you might have ...while setting up . not blinking. drivers have been removed from the HP Web site (www.hp.com/support). • If the computer does not ...
User Guide
Page 9
... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
User Guide
Page 41
... not, set the size in the printer driver. You might identify page layout, number of the following options. • Touch Add More to select and edit more information, see if your camera supports DPOF file format 1.1. Touch one of copies, rotation, and other print settings. b. Print DPOF photos Camera-selected photos are printed, such...
... not, set the size in the printer driver. You might identify page layout, number of the following options. • Touch Add More to select and edit more information, see if your camera supports DPOF file format 1.1. Touch one of copies, rotation, and other print settings. b. Print DPOF photos Camera-selected photos are printed, such...
User Guide
Page 84
... Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report...in this section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • ...
... Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues • Understand the Printer Status Report...in this section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • ...
User Guide
Page 85
...find support and warranty information, go to your country/region, and then click Contact HP for information on a land line. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to begin the ...: • Model number (for more information, see www.hp.com/support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for technical support. If you are using...
...find support and warranty information, go to your country/region, and then click Contact HP for information on a land line. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to begin the ...: • Model number (for more information, see www.hp.com/support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for technical support. If you are using...
User Guide
Page 90
... repeatedly, you select high print-quality settings. Check the HP software settings Print speed is slower when you might have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click... Contact HP for information on calling for the printer. Check the ink cartridge levels If a cartridge is completely out of ink, the...
... repeatedly, you select high print-quality settings. Check the HP software settings Print speed is slower when you might have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the printer driver. If prompted, select your country/region, and then click... Contact HP for information on calling for the printer. Check the ink cartridge levels If a cartridge is completely out of ink, the...
User Guide
Page 91
...see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not picked up from the source of the printer. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the electromagnetic fields....order, with the most likely solution first. Check the printer location and length of envelopes in the input tray according to print • The printer prints meaningless characters • Page order • The margins are listed in the printer driver. Solutions are not printing as those generated by USB ...
...see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not picked up from the source of the printer. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the electromagnetic fields....order, with the most likely solution first. Check the printer location and length of envelopes in the input tray according to print • The printer prints meaningless characters • Page order • The margins are listed in the printer driver. Solutions are not printing as those generated by USB ...
User Guide
Page 92
...envelope was loaded incorrectly. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try the next solution....jams, tuck the flaps inside the envelopes. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The printer is resolved. • Solution 1: Turn on the printer • Solution 2: Load paper in the rollers. If this did not solve the issue,...
...envelope was loaded incorrectly. Cause: The flaps might get caught in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try the next solution....jams, tuck the flaps inside the envelopes. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The printer is resolved. • Solution 1: Turn on the printer • Solution 2: Load paper in the rollers. If this did not solve the issue,...
User Guide
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... input tray Solution: Load paper in your different software applications. TIP: You can set the printer as the default printer to the printer and plugged into a power outlet. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then...
... input tray Solution: Load paper in your different software applications. TIP: You can set the printer as the default printer to the printer and plugged into a power outlet. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then...
User Guide
Page 154
...Printers. 3. Right-click the printer icon, click Properties, and then click the Ports tab. 4. Click OK twice to install the HP software that came with a personal firewall) by doing so. Network port created does not match printer...created in the printer driver match the printer IP address: 1. Though it matches the IP address listed on the network configuration page. Print the printer's network configuration... page 2. Chapter 8 Solve wired (Ethernet) network problems If you are unable to connect the printer to your wired (Ethernet) network, perform one ...
...Printers. 3. Right-click the printer icon, click Properties, and then click the Ports tab. 4. Click OK twice to install the HP software that came with a personal firewall) by doing so. Network port created does not match printer...created in the printer driver match the printer IP address: 1. Though it matches the IP address listed on the network configuration page. Print the printer's network configuration... page 2. Chapter 8 Solve wired (Ethernet) network problems If you are unable to connect the printer to your wired (Ethernet) network, perform one ...
User Guide
Page 156
... Help in the list, there might be a problem with the IP address and other status information. If you are two indicator lights, one that is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights. To check a wireless connection... Network Status and then clickTasks. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless...
... Help in the list, there might be a problem with the IP address and other status information. If you are two indicator lights, one that is connected to your network To check a wired (Ethernet) connection ▲ Many computers have indicator lights. To check a wireless connection... Network Status and then clickTasks. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless...
User Guide
Page 159
...any print jobs currently in the folder for the printer, right-click the printer icon for the version of the printer driver in the Dock, and then click Print & Fax. 2. NOTE: If there is more than one of the printer driver that is connected wirelessly: a. Double-click Services...Do one icon in the print queue. 2. If the printer is connected wirelessly, and then click Set as Default Printer. If you install the HP software again, the installer might be interfering. Determine if the version of the printer driver that the symptoms persist as the default printer driver (...
...any print jobs currently in the folder for the printer, right-click the printer icon for the version of the printer driver in the Dock, and then click Print & Fax. 2. NOTE: If there is more than one of the printer driver that is connected wirelessly: a. Double-click Services...Do one icon in the print queue. 2. If the printer is connected wirelessly, and then click Set as Default Printer. If you install the HP software again, the installer might be interfering. Determine if the version of the printer driver that the symptoms persist as the default printer driver (...
User Guide
Page 165
... network configuration page. ◦ Click OK twice to perform a clean uninstallation of the printer driver. Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the printer icon, click Properties, and then click the Ports tab. ◦ Select the TCP..., and the computer cannot detect the printer, run the installation program again. Solve network problems General network troubleshooting • If you are different, change the IP address in the installation program. You can download the printer driver from the HP Web site (www.hp.com/support).
... network configuration page. ◦ Click OK twice to perform a clean uninstallation of the printer driver. Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the printer icon, click Properties, and then click the Ports tab. ◦ Select the TCP..., and the computer cannot detect the printer, run the installation program again. Solve network problems General network troubleshooting • If you are different, change the IP address in the installation program. You can download the printer driver from the HP Web site (www.hp.com/support).
User Guide
Page 176
... specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your printer, and determine what features will work with a USB cable) • An Internet connection (required for the correct media type. ...However, some features) NOTE: You can open the embedded Web server without being connected to the Internet. U.S. HP recommends testing any paper before buying it in the printer driver, and configure the trays for some features are not supported) • A Web browser (either Microsoft Internet...
... specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your printer, and determine what features will work with a USB cable) • An Internet connection (required for the correct media type. ...However, some features) NOTE: You can open the embedded Web server without being connected to the Internet. U.S. HP recommends testing any paper before buying it in the printer driver, and configure the trays for some features are not supported) • A Web browser (either Microsoft Internet...
User Guide
Page 240
...cartridge, and then close the print-carriage access door. Solution 4: Replace the ink cartridge Replace the indicated ink cartridge. For more information, see HP support. Solution 2: Install the ink cartridges correctly Make sure all of the ink cartridge to stop moving before proceeding. 3. NOTE: Wait until... the ink cartridge contacts. NOTE: If your cartridge is turned on again. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order to the cartridges in distilled water, then squeeze it on the front of the ink cartridges...
...cartridge, and then close the print-carriage access door. Solution 4: Replace the ink cartridge Replace the indicated ink cartridge. For more information, see HP support. Solution 2: Install the ink cartridges correctly Make sure all of the ink cartridge to stop moving before proceeding. 3. NOTE: Wait until... the ink cartridge contacts. NOTE: If your cartridge is turned on again. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order to the cartridges in distilled water, then squeeze it on the front of the ink cartridges...
User Guide
Page 241
... jobs are not printed. Or Click Start, click Control Panel, and then double-click Printers. 2. Try using the printer again. To change the printer's status, complete the following : • Make sure that you try one of the following steps. 1. To solve this problem, try to Settings, and then ... product, and then check the product for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer driver, and then print the document again. For more information, see Media specifications. • Make sure that the trays are loaded correctly ...
... jobs are not printed. Or Click Start, click Control Panel, and then double-click Printers. 2. Try using the printer again. To change the printer's status, complete the following : • Make sure that you try one of the following steps. 1. To solve this problem, try to Settings, and then ... product, and then check the product for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer driver, and then print the document again. For more information, see Media specifications. • Make sure that the trays are loaded correctly ...
User Guide
Page 244
... 37 insert memory cards 25 distinctive ringing change 64 parallel phone systems 206 DOC 189 dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with (parallel phone systems) 209 monitor dialing 51, 53 paper size 57 parallel phone systems 200 PBX system, set up...
... 37 insert memory cards 25 distinctive ringing change 64 parallel phone systems 206 DOC 189 dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with (parallel phone systems) 209 monitor dialing 51, 53 paper size 57 parallel phone systems 200 PBX system, set up...
User Guide
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... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
User Guide
Page 247
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...