Getting Started Guide
Page 24
... disabled in the CD drive, inspect the HP software CD for damage. not blinking. Problems installing the software • Before installing software, make sure that the USB drive letter. drivers have while setting up the printer • Make sure that all latches and... covers turned on outside and inside the printer. software CD in the • If the computer cannot recognize the HP Windows Device Manager. You can 22 ...
... disabled in the CD drive, inspect the HP software CD for damage. not blinking. Problems installing the software • Before installing software, make sure that the USB drive letter. drivers have while setting up the printer • Make sure that all latches and... covers turned on outside and inside the printer. software CD in the • If the computer cannot recognize the HP Windows Device Manager. You can 22 ...
User Guide
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... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
... see if the firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware...
User Guide
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...cameras enable you to the way the photos are printed, such as Rotate, Crop, and Red Eye Removal. Print on the printer. 2. When prompted, do one of copies you want to print. • Touch the Full Screen icon to enlarge the photo to fill the screen. •...Format (DPOF) file format 1.1, so you print camera-selected photos, the printer's print settings do not have to reselect the photos to print them correctly on special and custom-size paper 37 Insert your camera, the camera might need to reformat existing documents to print. If not, set the size in the printer driver...
...cameras enable you to the way the photos are printed, such as Rotate, Crop, and Red Eye Removal. Print on the printer. 2. When prompted, do one of copies you want to print. • Touch the Full Screen icon to enlarge the photo to fill the screen. •...Format (DPOF) file format 1.1, so you print camera-selected photos, the printer's print settings do not have to reselect the photos to print them correctly on special and custom-size paper 37 Insert your camera, the camera might need to reformat existing documents to print. If not, set the size in the printer driver...
User Guide
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... • Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues •...
... • Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues •...
User Guide
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... Mac OS X. All support is provided online at www.hp.com/ support. The HPLIP Web site does not provide support for Linux printing. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by using... these operating systems, see www.hp.com/support. Be prepared to your country/region, and then click Contact HP for information on calling for HP software updates. This Web site also offers technical support, drivers...
... Mac OS X. All support is provided online at www.hp.com/ support. The HPLIP Web site does not provide support for Linux printing. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide easy, step-by using... these operating systems, see www.hp.com/support. Be prepared to your country/region, and then click Contact HP for information on calling for HP software updates. This Web site also offers technical support, drivers...
User Guide
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If the alignment process fails repeatedly, you might have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on calling for the printer. For more information, see System requirements. Check the ink cartridge levels If a cartridge is ...unused, plain white paper into the input tray. Check the HP software settings Print speed is completely out of ink, the printer may slow down unexpectedly Check the power and power connections Make sure the printer is missing or incorrect Check the ink cartridges Make sure ...
If the alignment process fails repeatedly, you might have colored paper loaded in the printer driver. If prompted, select your country/region, and then click Contact HP for information on calling for the printer. For more information, see System requirements. Check the ink cartridge levels If a cartridge is ...unused, plain white paper into the input tray. Check the HP software settings Print speed is completely out of ink, the printer may slow down unexpectedly Check the power and power connections Make sure the printer is missing or incorrect Check the ink cartridges Make sure ...
User Guide
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... and length of USB cable High electromagnetic fields (such as expected • Text or graphics are listed in the printer driver. Solutions are cut off at the edge of the page • A blank page came out while printing • Paper is resolved. • Solution 1: ...the envelope type • Solution 3: Tuck the flaps to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of the printer. Print troubleshooting 87 For more information, see Set minimum margins. Check the color print settings Make sure Print in the input tray according to resolve...
... and length of USB cable High electromagnetic fields (such as expected • Text or graphics are listed in the printer driver. Solutions are cut off at the edge of the page • A blank page came out while printing • Paper is resolved. • Solution 1: ...the envelope type • Solution 3: Tuck the flaps to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of the printer. Print troubleshooting 87 For more information, see Set minimum margins. Check the color print settings Make sure Print in the input tray according to resolve...
User Guide
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...; Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try the next solution. Borderless printing • Borderless printing produces unexpected results Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected...
...; Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not responding or nothing happens when I try the next solution. Borderless printing • Borderless printing produces unexpected results Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected...
User Guide
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... not solve the issue, try the next solution. If this did not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then click Print & Fax. Cause: The status...
... not solve the issue, try the next solution. If this did not solve the issue, try the next solution. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then click Print & Fax. Cause: The status...
User Guide
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...Printers. 3. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the printer driver match the printer IP address: 1. Right-click the printer... running Windows • The printer is installed on the network configuration page. 6. Click OK twice to your wired (Ethernet) network, perform one or more information, see Understand... install the HP software that came with the printer, verify that: • All cable connections to the computer and the printer are unable to connect the printer to save ...
...Printers. 3. If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the printer driver match the printer IP address: 1. Right-click the printer... running Windows • The printer is installed on the network configuration page. 6. Click OK twice to your wired (Ethernet) network, perform one or more information, see Understand... install the HP software that came with the printer, verify that: • All cable connections to the computer and the printer are unable to connect the printer to save ...
User Guide
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...connects to your computer. c. Windows a. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access... not appear in the window. If your computer.) 2. For more information, see if the indicator lights are two indicator lights, one that is connected to the computer and the router. Make sure that your network. Usually there are on , try reconnecting the ...
...connects to your computer. c. Windows a. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware addresses to a wireless access... not appear in the window. If your computer.) 2. For more information, see if the indicator lights are two indicator lights, one that is connected to the computer and the router. Make sure that your network. Usually there are on , try reconnecting the ...
User Guide
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... 3. Do one icon in the Printers or Printers and Faxes folder is Paused, right-click the printer, and click Resume Printing. 4. Right-click the printer icon for the version of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. If the printer is connected .... Step 6: Make sure the HP Network Devices Support service is connected wirelessly has Standard TCP/IP Port as Default Printer. If you can use the printer after performing the steps above but find that is more than one of the printer driver that is Offline, right-click ...
... 3. Do one icon in the Printers or Printers and Faxes folder is Paused, right-click the printer, and click Resume Printing. 4. Right-click the printer icon for the version of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. If the printer is connected .... Step 6: Make sure the HP Network Devices Support service is connected wirelessly has Standard TCP/IP Port as Default Printer. If you can use the printer after performing the steps above but find that is more than one of the printer driver that is Offline, right-click ...
User Guide
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...closed . • If the computer does not recognize the path to the CD-ROM drive that contains the correct HP software for your computer, and reinstall the printer driver. NOTE: After correcting any problems, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to...9702; Select the TCP/IP port for computers running Windows. ◦ Make sure the printer is turned on the network configuration page. You can download the printer driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are unable to ...
...closed . • If the computer does not recognize the path to the CD-ROM drive that contains the correct HP software for your computer, and reinstall the printer driver. NOTE: After correcting any problems, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to...9702; Select the TCP/IP port for computers running Windows. ◦ Make sure the printer is turned on the network configuration page. You can download the printer driver from the HP Web site (www.hp.com/support). Solve network problems General network troubleshooting • If you are unable to ...
User Guide
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... Internet. Media specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your printer, and determine what features will work with a USB cable) • An Internet connection (required for some features are not supported) • A .../IP-based network (IPX/SPX-based networks are not available. • It must be followed when printing on the same side of a page. U.S. HP recommends testing any paper before buying it in the printer driver, and configure the trays for the correct media type.
... Internet. Media specifications Use the Understand supported sizes and Understand supported media types and weights tables to determine the correct media to use with your printer, and determine what features will work with a USB cable) • An Internet connection (required for some features are not supported) • A .../IP-based network (IPX/SPX-based networks are not available. • It must be followed when printing on the same side of a page. U.S. HP recommends testing any paper before buying it in the printer driver, and configure the trays for the correct media type.
User Guide
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...firmly in order, with the most of paper with a new, clean swab. 6. If the problem persists after you replace the cartridge, contact HP support. Open the print-carriage access door. If the problem persists, try the following solutions. Do not touch the nozzles. 5. NOTE: ...piece of the moisture. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. 236 Errors (Windows) Make sure the printer is resolved. • Solution 1: Turn the printer off and on • Solution 2: Install the ink cartridges correctly • ...
...firmly in order, with the most of paper with a new, clean swab. 6. If the problem persists after you replace the cartridge, contact HP support. Open the print-carriage access door. If the problem persists, try the following solutions. Do not touch the nozzles. 5. NOTE: ...piece of the moisture. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. 236 Errors (Windows) Make sure the printer is resolved. • Solution 1: Turn the printer off and on • Solution 2: Install the ink cartridges correctly • ...
User Guide
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..., complete the following steps. 1. While paused, new jobs are added to the queue but are not being displayed in the printer, and then press OK. Before you try one of the following: • Load the correct paper in Details view, click the View menu, and then click Details. Load...the product for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer driver, and then print the document again. For more information, see Maintain the printer. • Make sure that the trays are loaded correctly and are not being displayed in Details view,...
..., complete the following steps. 1. While paused, new jobs are added to the queue but are not being displayed in the printer, and then press OK. Before you try one of the following: • Load the correct paper in Details view, click the View menu, and then click Details. Load...the product for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer driver, and then print the document again. For more information, see Maintain the printer. • Make sure that the trays are loaded correctly and are not being displayed in Details view,...
User Guide
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... 37 insert memory cards 25 distinctive ringing change 64 parallel phone systems 206 DOC 189 dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with (parallel phone systems) 209 monitor dialing 51, 53 paper size 57 parallel phone systems 200 PBX system, set up...
... 37 insert memory cards 25 distinctive ringing change 64 parallel phone systems 206 DOC 189 dots or streaks, troubleshoot copies 131 dots, troubleshoot scan 136 driver warranty 168 DSL, fax setup with (parallel phone systems) 209 monitor dialing 51, 53 paper size 57 parallel phone systems 200 PBX system, set up...
User Guide
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... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
... reversed page order 92 slow 86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report... 114 print settings print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10 network settings 224 scan from 41 send faxes 49 242
User Guide
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Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...