Wireless Getting Started Guide
Page 3
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
Page 6
... The following sections provide assistance if you are encountering problems connecting the HP Officejet/Officejet Pro device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Basic troubleshooting section. NOTE: If your wireless network, complete the following steps: Windows Place...
... The following sections provide assistance if you are encountering problems connecting the HP Officejet/Officejet Pro device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Basic troubleshooting section. NOTE: If your wireless network, complete the following steps: Windows Place...
Wireless Getting Started Guide
Page 7
... where the Ethernet cable from the wireless router. Usually there are two indicator lights, one that is on and another that your computer's wireless has been turned on. (For... connected to your computer. Make sure the HP Officejet/Officejet Pro device is blocking communication (page 7) 4. Make sure that the HP Officejet/ Officejet Pro device is connected to your network If... the HP Network Assistant at the top of connections. If you are able to the correct network. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section...
... where the Ethernet cable from the wireless router. Usually there are two indicator lights, one that is on and another that your computer's wireless has been turned on. (For... connected to your computer. Make sure the HP Officejet/Officejet Pro device is blocking communication (page 7) 4. Make sure that the HP Officejet/ Officejet Pro device is connected to your network If... the HP Network Assistant at the top of connections. If you are able to the correct network. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section...
Wireless Getting Started Guide
Page 9
...restarts, try using it. If this step in your network setup was successful. Do one icon in the window that is Paused, right-click the device and click Resume Printing. 4....) To restart the HP Network Device Support service 1. Scroll down the list of the printer driver in the list with your firewall to the next section for additional troubleshooting help . Click System...double-click Printers. 2. English 4. Make sure the HP Officejet/Officejet Pro device is connected wirelessly has Standard TCP/IP Port as you can use the HP device over the network or if you install the ...
...restarts, try using it. If this step in your network setup was successful. Do one icon in the window that is Paused, right-click the device and click Resume Printing. 4....) To restart the HP Network Device Support service 1. Scroll down the list of the printer driver in the list with your firewall to the next section for additional troubleshooting help . Click System...double-click Printers. 2. English 4. Make sure the HP Officejet/Officejet Pro device is connected wirelessly has Standard TCP/IP Port as you can use the HP device over the network or if you install the ...
Fax Getting Started Guide
Page 6
...the problem and rerun the test. For additional troubleshooting information, see the electronic user guide available on the computer after installing the software. To test fax setup 1. Set up the HP Officejet/Officejet Pro device for faxing according to the HP Officejet/Officejet Pro device • Checks that the phone... the settings are associated with the results of the test. Type the fax number, and then press OK. If the HP Officejet/Officejet Pro device has one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is connected to...
...the problem and rerun the test. For additional troubleshooting information, see the electronic user guide available on the computer after installing the software. To test fax setup 1. Set up the HP Officejet/Officejet Pro device for faxing according to the HP Officejet/Officejet Pro device • Checks that the phone... the settings are associated with the results of the test. Type the fax number, and then press OK. If the HP Officejet/Officejet Pro device has one of the following : • Tests the fax hardware • Verifies the correct type of phone cord is connected to...
User Guide
Page 3
...that comes with the device. 2. If the product does not operate normally, see Maintain and troubleshoot. 9. For users who are set forth in the software and on the product. 4. ...as allowed under copyright laws. All rights reserved. The only warranties for HP products and services are color blind, colored buttons and tabs used in the express warranty statements accompanying such products and...and features. Acknowledgements Windows and Windows XP are no one can be liable for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. There are U.S. Support For more ...
...that comes with the device. 2. If the product does not operate normally, see Maintain and troubleshoot. 9. For users who are set forth in the software and on the product. 4. ...as allowed under copyright laws. All rights reserved. The only warranties for HP products and services are color blind, colored buttons and tabs used in the express warranty statements accompanying such products and...and features. Acknowledgements Windows and Windows XP are no one can be liable for the Mac OS, visit the Apple Web site at www.hp.com/ accessibility. There are U.S. Support For more ...
User Guide
Page 9
... security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print ......129 Clean the device ...130 Clean the scanner glass 131 Clean the exterior ...131 Clean the automatic document feeder 131 General troubleshooting tips and resources 134 Solve printing problems ...135 The device shuts down unexpectedly 135 Error message appears on control-panel display 136...
... security 116 To add hardware addresses to a WAP 116 Other guidelines ...116 Uninstall and reinstall the software 117 9 Maintain and troubleshoot Work with print cartridges ...120 Supported print cartridges 120 Handle the print cartridges 121 Replace the print cartridges 121 Align the print ......129 Clean the device ...130 Clean the scanner glass 131 Clean the exterior ...131 Clean the automatic document feeder 131 General troubleshooting tips and resources 134 Solve printing problems ...135 The device shuts down unexpectedly 135 Error message appears on control-panel display 136...
User Guide
Page 10
...140 Ink is not filling the text or graphics completely 141 Output is faded or dull colored 141 Colors are printing as black and white 141 Wrong colors are printing 142 Printout shows bleeding colors 142 Colors do not line up properly 142 Lines or dots are missing from text or graphics 143... card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
...140 Ink is not filling the text or graphics completely 141 Output is faded or dull colored 141 Colors are printing as black and white 141 Wrong colors are printing 142 Printout shows bleeding colors 142 Colors do not line up properly 142 Lines or dots are missing from text or graphics 143... card 166 The device cannot read photos on the memory card 167 The device prints half a page, then ejects the paper 167 Troubleshoot installation issues 167 Hardware installation suggestions 167 Software installation suggestions 168 Clear jams ...169 Clear paper jams ...169 Avoid paper jams ...171...
User Guide
Page 13
... information about print cartridge health and access to maintenance services. Toolbox (Microsoft® Windows®) Provides information about operations. HP Printer Utility (Mac OS) Contains tools to resolve problems. • Find other resources for the product • Understand ...other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Readme file and release notes Provide late-breaking information and troubleshooting tips. Logs and reports Provides information about how to use the device...
... information about print cartridge health and access to maintenance services. Toolbox (Microsoft® Windows®) Provides information about operations. HP Printer Utility (Mac OS) Contains tools to resolve problems. • Find other resources for the product • Understand ...other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Readme file and release notes Provide late-breaking information and troubleshooting tips. Logs and reports Provides information about how to use the device...
User Guide
Page 81
...: Guides you through cleaning the print cartridges. • Align: Guides you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Double-click Printer Setup Utility. 4. Understand...
...: Guides you through cleaning the print cartridges. • Align: Guides you through aligning the print cartridges. • HP Support: Gain access to : • View current device information and print cartridge status • Help troubleshoot problems The self-test diagnostic page also contains a log of recent events. Double-click Printer Setup Utility. 4. Understand...
User Guide
Page 83
...: Press the Setup button, select Network Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK. mDNS: ... as the IP address, the communication mode, the network name, authentication type, and signal strength. 4. to help troubleshoot network connectivity problems. If you need to call HP, it is not used. 5. This section contains the following topics: • Channel range definitions Understand the network...
...: Press the Setup button, select Network Setup, select Print Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, select Print Network Configuration Page, and then press OK. mDNS: ... as the IP address, the communication mode, the network name, authentication type, and signal strength. 4. to help troubleshoot network connectivity problems. If you need to call HP, it is not used. 5. This section contains the following topics: • Channel range definitions Understand the network...
User Guide
Page 124
...scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by country... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and...
...scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues • Clear jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by country... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 120 Maintain and...
User Guide
Page 126
... If prompted, choose your country/region, follow the prompts to select your product, and then click one of the device. 3. To order print cartridges for changing. Make sure the device is on the... cartridges until the print carriage is off when you out of its slot. 122 Maintain and troubleshoot The print carriage moves to the far right side of the shopping links on a print cartridge...hpshopping.com. You might damage the device if the print cartridges are replacing the tri-color print cartridge, remove the print cartridge from the slot on . Wait until print quality becomes unacceptable....
... If prompted, choose your country/region, follow the prompts to select your product, and then click one of the device. 3. To order print cartridges for changing. Make sure the device is on the... cartridges until the print carriage is off when you out of its slot. 122 Maintain and troubleshoot The print carriage moves to the far right side of the shopping links on a print cartridge...hpshopping.com. You might damage the device if the print cartridges are replacing the tri-color print cartridge, remove the print cartridge from the slot on . Wait until print quality becomes unacceptable....
User Guide
Page 128
... Chapter 9 If you installed with the device. When prompted, ensure plain white paper is loaded in -One prompts you to realign the print cartridges. 124 Maintain and troubleshoot Align the print cartridges The HP All-in the input tray, then press OK. 10. You can also align the print cartridges at any.... If you install or replace a print cartridge. Recycle or discard the page. Press OK to align the print cartridges. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will not prompt you remove and reinstall the same print cartridge, the...
... Chapter 9 If you installed with the device. When prompted, ensure plain white paper is loaded in -One prompts you to realign the print cartridges. 124 Maintain and troubleshoot Align the print cartridges The HP All-in the input tray, then press OK. 10. You can also align the print cartridges at any.... If you install or replace a print cartridge. Recycle or discard the page. Press OK to align the print cartridges. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will not prompt you remove and reinstall the same print cartridge, the...
User Guide
Page 130
... quality still seems poor after you already have cleaned or aligned the print cartridges. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot NOTE: You can recycle or discard. The Printer Toolbox appears. 3. Click Clean and follow the onscreen...
... quality still seems poor after you already have cleaned or aligned the print cartridges. In the HP Solution Center, click Settings, point to check the print cartridges, clean the print cartridge contacts. 126 Maintain and troubleshoot NOTE: You can recycle or discard. The Printer Toolbox appears. 3. Click Clean and follow the onscreen...
User Guide
Page 132
... cartridges, it toward you installed with distilled water. 128 Maintain and troubleshoot Lightly press down on the print cartridge to see streaks and smudges on printed pages. Remove... or bottled water (tap water might accumulate inside the device. CAUTION: Do not touch the copper-colored contacts or ink nozzles. To clean the area around the ink nozzles as described here. Turn on ...print cartridges by cleaning around the ink nozzles 1. NOTE: Depending how long the HP All-in-One is used in -One. You might need to the far right side of debris might contain contaminants that...
... cartridges, it toward you installed with distilled water. 128 Maintain and troubleshoot Lightly press down on the print cartridge to see streaks and smudges on printed pages. Remove... or bottled water (tap water might accumulate inside the device. CAUTION: Do not touch the copper-colored contacts or ink nozzles. To clean the area around the ink nozzles as described here. Turn on ...print cartridges by cleaning around the ink nozzles 1. NOTE: Depending how long the HP All-in-One is used in -One. You might need to the far right side of debris might contain contaminants that...
User Guide
Page 134
... protector. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot Perform these maintenance procedures as fitting copies to release the print cartridge, then gently remove the print cartridge out of special features such as necessary...
... protector. This section contains the following topics: • Clean the scanner glass • Clean the exterior • Clean the automatic document feeder 130 Maintain and troubleshoot Perform these maintenance procedures as fitting copies to release the print cartridge, then gently remove the print cartridge out of special features such as necessary...
User Guide
Page 136
.... 5. Use the damp cloth to wipe any excess liquid from the document feeder tray. 2. Close the cover of the automatic document feeder. 132 Maintain and troubleshoot Remove all originals from the cloth. 4. This provides easy access to access the pick assembly inside the automatic document feeder, clean the rollers or separator...
.... 5. Use the damp cloth to wipe any excess liquid from the document feeder tray. 2. Close the cover of the automatic document feeder. 132 Maintain and troubleshoot Remove all originals from the cloth. 4. This provides easy access to access the pick assembly inside the automatic document feeder, clean the rollers or separator...
User Guide
Page 138
...power cord, and then turn on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder. 7. There is a glass strip ...moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the HP All-in-One. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, ...
...power cord, and then turn on the glass, since they can damage it after the print cartridges are installed. 134 Maintain and troubleshoot Lower the automatic document feeder mechanism, and then close the cover of the automatic document feeder. 7. There is a glass strip ...moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the HP All-in-One. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, ...
User Guide
Page 139
...using or restart the computer before attempting the task again. Close programs that you are performing a task. Solve printing problems 135 Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • ... Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power ...
...using or restart the computer before attempting the task again. Close programs that you are performing a task. Solve printing problems 135 Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • ... Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems This section contains the following topics: • The device shuts down unexpectedly Check the power and power ...