Service Guide
Page 5
... printed Service Guide. add-on your regional web or channel. You MUST use the list provided by your Acer office may have decided to the BASIC CONFIGURATION decided for Acer's "global" product offering. V These LOCALIZED FEATURES will not be covered in the FRU list of this printed... Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your regional Acer office to order FRU parts for whatever reason, a part number change is made, it supports, please read the following general information. 1. In such cases, please contact your...
... printed Service Guide. add-on your regional web or channel. You MUST use the list provided by your Acer office may have decided to the BASIC CONFIGURATION decided for Acer's "global" product offering. V These LOCALIZED FEATURES will not be covered in the FRU list of this printed... Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your regional Acer office to order FRU parts for whatever reason, a part number change is made, it supports, please read the following general information. 1. In such cases, please contact your...
Service Guide
Page 9
Table of Contents Jumper and Connector Locations 175 Mainboard Top View 175 BIOS Recovery 176 FRU (Field Replaceable Unit) List 177 Exploded Diagrams 178 FRU List 180 Model Definition and Configuration 188 Test Compatible Components 190 Online Support Information 192 Index 193 IX
Table of Contents Jumper and Connector Locations 175 Mainboard Top View 175 BIOS Recovery 176 FRU (Field Replaceable Unit) List 177 Exploded Diagrams 178 FRU List 180 Model Definition and Configuration 188 Test Compatible Components 190 Online Support Information 192 Index 193 IX
Service Guide
Page 11
...i5-750 processor (8 MB L3 cache, 2.66 GHz with Turbo Boost up to 3.20 GHz, DDR3 1333 MHz, 95 W), supporting Intel® EM64T Technology, Intel® Virtualization Technology Z5700/Z5710 • Intel® Core™ i5-650/i5-660/i5-670 processor (4 MB L3 cache, 3.20/3.33/3.46 GHz..., DDR3 1333 MHz, 73 W), supporting Intel® EM64T Technology, Intel® Virtualization Technology, Intel® HD graphics • Intel...
...i5-750 processor (8 MB L3 cache, 2.66 GHz with Turbo Boost up to 3.20 GHz, DDR3 1333 MHz, 95 W), supporting Intel® EM64T Technology, Intel® Virtualization Technology Z5700/Z5710 • Intel® Core™ i5-650/i5-660/i5-670 processor (4 MB L3 cache, 3.20/3.33/3.46 GHz..., DDR3 1333 MHz, 73 W), supporting Intel® EM64T Technology, Intel® Virtualization Technology, Intel® HD graphics • Intel...
Service Guide
Page 12
Graphics Z5710 • • • • • • • • Z5700 • NVIDIA® GeForce® G210M with 512 MB of dedicated DDR3 VRAM, supporting NVIDIA® CUDA™, PhysX™, PureVideo® HD technology, OpenEXR High Dynamic-Range (HDR) technology, Shader ...Model 4.0, Microsoft® DirectX® 10.1, OpenGL® 3.0 NVIDIA® GeForce® GT240M with 1 GB of dedicated DDR3 VRAM, supporting NVIDIA® CUDA™, PhysX™, PureVideo® HD technology, OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.0, Microsoft® DirectX...
Graphics Z5710 • • • • • • • • Z5700 • NVIDIA® GeForce® G210M with 512 MB of dedicated DDR3 VRAM, supporting NVIDIA® CUDA™, PhysX™, PureVideo® HD technology, OpenEXR High Dynamic-Range (HDR) technology, Shader ...Model 4.0, Microsoft® DirectX® 10.1, OpenGL® 3.0 NVIDIA® GeForce® GT240M with 1 GB of dedicated DDR3 VRAM, supporting NVIDIA® CUDA™, PhysX™, PureVideo® HD technology, OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.0, Microsoft® DirectX...
Service Guide
Page 13
...DVD-R, 16X DVD+R, 16X DVD-RW, 16X DVD+RW, 5X DVDRAM, 8X DVD+R DL, 8X DVD-R DL Card reader • Multi-in-1 card reader, supporting: • MultiMediaCard (MMC) • Secure Digital™ (SD) Card / SDHC™ Card • Memory Stick™ / Memory Stick PRO Duo...Television Systems Committee) • TV-tuner I/O: • AIO platform • RF-in Digital TV-tuner supporting ISDB-T/BS/CS • TV-tuner I/O: • Tower platform • RF-in Hybrid TV-tuner supporting DMB-T/H (Digital Multimedia Broadcast-Terrestial/Handheld) • TV-tuner I/O: • AIO platform • ...
...DVD-R, 16X DVD+R, 16X DVD-RW, 16X DVD+RW, 5X DVDRAM, 8X DVD+R DL, 8X DVD-R DL Card reader • Multi-in-1 card reader, supporting: • MultiMediaCard (MMC) • Secure Digital™ (SD) Card / SDHC™ Card • Memory Stick™ / Memory Stick PRO Duo...Television Systems Committee) • TV-tuner I/O: • AIO platform • RF-in Digital TV-tuner supporting ISDB-T/BS/CS • TV-tuner I/O: • Tower platform • RF-in Hybrid TV-tuner supporting DMB-T/H (Digital Multimedia Broadcast-Terrestial/Handheld) • TV-tuner I/O: • AIO platform • ...
Service Guide
Page 14
...) Four USB 2.0 ports Audio • Headphone/speaker/line-out jack • Microphone-in jack • Line-in jack Video • HDMI™ port with HDCP support Communication • Ethernet (RJ-45) port TV-tuner • IR blaster port (bundled with TV-tuner card) • TV-tuner port (bundled with TV-tuner...
...) Four USB 2.0 ports Audio • Headphone/speaker/line-out jack • Microphone-in jack • Line-in jack Video • HDMI™ port with HDCP support Communication • Ethernet (RJ-45) port TV-tuner • IR blaster port (bundled with TV-tuner card) • TV-tuner port (bundled with TV-tuner...
Service Guide
Page 23
... Bus (SMBus) Specification, Version 2.0 with independent DMA operation on up to six ports. • FIS-based Port Multiplier support on model shipped. Hardware Specifications and Configurations Processor Item CPU type* Specification • Intel® Core2™ Duo processor ...and 5 in AHCI/RAID mode. • USB host interface with support for Directed I/O • Supports Intel® Trusted Execution Technology • Dual Channel NAND Interface supporting 1.8V ONFi* 2.0 compliant NAND • Supports buffered mode generating extra clocks from CK505 timer. • •...
... Bus (SMBus) Specification, Version 2.0 with independent DMA operation on up to six ports. • FIS-based Port Multiplier support on model shipped. Hardware Specifications and Configurations Processor Item CPU type* Specification • Intel® Core2™ Duo processor ...and 5 in AHCI/RAID mode. • USB host interface with support for Directed I/O • Supports Intel® Trusted Execution Technology • Dual Channel NAND Interface supporting 1.8V ONFi* 2.0 compliant NAND • Supports buffered mode generating extra clocks from CK505 timer. • •...
Service Guide
Page 24
... memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Bus Speed 1333 1333 1333 1333 1333 1333 1333 1333 1333 Power 73W 73W 73W 73W 73W 87W 73W Cache Size 4M 4M 4M 4M 4M 4M 8M 8M 8M Package FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA Acer P/N KC.53001....CI3 KC.54001.CI3 KC.65001.CI5 KC.66001.CI5 KC.66101.CI5 KC.67001.CI5 KC.75001.CI5 KC.86001.CI7 KC.87001.CI7 Specification American Megatrends 3.0 16Mbits, 8 pin SOIC package • PC/AT Compatible System BIOS. • ACPI 3.0 Compliance/Support, S0, S1, S3...
... memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Bus Speed 1333 1333 1333 1333 1333 1333 1333 1333 1333 Power 73W 73W 73W 73W 73W 87W 73W Cache Size 4M 4M 4M 4M 4M 4M 8M 8M 8M Package FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA FCBGA Acer P/N KC.53001....CI3 KC.54001.CI3 KC.65001.CI5 KC.66001.CI5 KC.66101.CI5 KC.67001.CI5 KC.75001.CI5 KC.86001.CI7 KC.87001.CI7 Specification American Megatrends 3.0 16Mbits, 8 pin SOIC package • PC/AT Compatible System BIOS. • ACPI 3.0 Compliance/Support, S0, S1, S3...
Service Guide
Page 27
... 512MB memory; 64-bits memory interface MXM 3.0 Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Internal Microphone Internal Speaker Specification Alc268 supporting Azalia function Onboard Stereo Headphone /Mic /line out support 5W Speakers 300Hz to 20kHz +/- 3dB Western Digital WD5000AAKS, WD6400AAKS 500, 640 4 2 16MB Chapter 1 17
... 512MB memory; 64-bits memory interface MXM 3.0 Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Internal Microphone Internal Speaker Specification Alc268 supporting Azalia function Onboard Stereo Headphone /Mic /line out support 5W Speakers 300Hz to 20kHz +/- 3dB Western Digital WD5000AAKS, WD6400AAKS 500, 640 4 2 16MB Chapter 1 17
Service Guide
Page 29
...Display resolution (pixels) Pixel Pitch Display Mode Typical White Luminance (cd/ m2) also called Brightness Supported Colors Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Nominal Input Voltage VDD Interface ... Specification LG LM230WF1 584.2 1920 x 1080 0.265 x 0.265 300 16.7M 1000 1.3 / 3.7 5 LVDS 80 0 - 50 -25 - 60 0 - 35 5 - 35 0 - 50 -20 - 60 LCD Display Supported Resolution Resolution 24 bits (UMA) 30 bits 36 bits (Discrete) 48 bits 800x600 Y N Y N 1024x768 Y N Y N 1152x864 Y N Y N 1280x600 Y N N N 1280x720 Y N Y N 1280x768 Y N Y N...
...Display resolution (pixels) Pixel Pitch Display Mode Typical White Luminance (cd/ m2) also called Brightness Supported Colors Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Nominal Input Voltage VDD Interface ... Specification LG LM230WF1 584.2 1920 x 1080 0.265 x 0.265 300 16.7M 1000 1.3 / 3.7 5 LVDS 80 0 - 50 -25 - 60 0 - 35 5 - 35 0 - 50 -20 - 60 LCD Display Supported Resolution Resolution 24 bits (UMA) 30 bits 36 bits (Discrete) 48 bits 800x600 Y N Y N 1024x768 Y N Y N 1152x864 Y N Y N 1280x600 Y N N N 1280x720 Y N Y N 1280x768 Y N Y N...
Service Guide
Page 164
... to specific component failure section Go to try and resolve the issue. Use the troubleshooting sections to LCD failure section Replace Mainboard 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail .... 3. Troubleshooting Chapter 4 Common Problems Use the following procedure as possible. 2. If the Issue is still not resolved, see "Online Support Information" on page 192. START Hardware Issue Hardware or Software failure? Verify the symptoms by attempting to test only...
... to specific component failure section Go to try and resolve the issue. Use the troubleshooting sections to LCD failure section Replace Mainboard 4. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail .... 3. Troubleshooting Chapter 4 Common Problems Use the following procedure as possible. 2. If the Issue is still not resolved, see "Online Support Information" on page 192. START Hardware Issue Hardware or Software failure? Verify the symptoms by attempting to test only...
Service Guide
Page 171
If the issue is still not resolved, see "Online Support Information" on page 192. 161 Chapter 4 Restore system and file settings from a known good date using System Restore. If the Issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11. 9.
If the issue is still not resolved, see "Online Support Information" on page 192. 161 Chapter 4 Restore system and file settings from a known good date using System Restore. If the Issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11. 9.
Service Guide
Page 172
... and holding down the power button for 10 seconds. Restart the computer. Drain any memory cards and CD/DVD discs. Remove the drives (see "Online Support Information" on page 42). 6. Reseat the memory modules. 5. Remove any stored power by one at least one of the following actions one until the failure...
... and holding down the power button for 10 seconds. Restart the computer. Drain any memory cards and CD/DVD discs. Remove the drives (see "Online Support Information" on page 42). 6. Reseat the memory modules. 5. Remove any stored power by one at least one of the following actions one until the failure...
Service Guide
Page 173
.../mouse wheel zoom feature in the same location, the LCD is faulty and should be replaced. If the Issue is still not resolved, see "Online Support Information" on page 192. 163 Chapter 4 Reboot the computer. 2. See "Disassembly Process" on page 42. 5. See "Disassembly Process" on page ...User Manual for instructions on the desktop and select Personalize Display Settings. Check the display resolution is still not resolved, see "Online Support Information" on the screen), the LCD is faulty and should be replaced. If desktop display resolution is not normal, right-click on ...
.../mouse wheel zoom feature in the same location, the LCD is faulty and should be replaced. If the Issue is still not resolved, see "Online Support Information" on page 192. 163 Chapter 4 Reboot the computer. 2. See "Disassembly Process" on page 42. 5. See "Disassembly Process" on page ...User Manual for instructions on the desktop and select Personalize Display Settings. Check the display resolution is still not resolved, see "Online Support Information" on the screen), the LCD is faulty and should be replaced. If desktop display resolution is not normal, right-click on ...
Service Guide
Page 174
...Configure. Remove any extension cables between the computer and the outlet. 3. If HDD information is still not resolved, see "Online Support Information" on page 192. The microphone appears on the microphone and select Enable. 5. If the computer is still not resolved, see "Online...Test the microphone hardware: a. If the computer is properly connected to the computer that the microphone is still not resolved, see "Online Support Information" on the Recording tab and select Show Disabled Devices (clear by default). 3. If the Issue is enabled. Microphone Problems If internal...
...Configure. Remove any extension cables between the computer and the outlet. 3. If HDD information is still not resolved, see "Online Support Information" on page 192. The microphone appears on the microphone and select Enable. 5. If the computer is still not resolved, see "Online...Test the microphone hardware: a. If the computer is properly connected to the computer that the microphone is still not resolved, see "Online Support Information" on the Recording tab and select Show Disabled Devices (clear by default). 3. If the Issue is enabled. Microphone Problems If internal...
Service Guide
Page 175
... the computer and press F2 to check the events log for errors. Ensure all external devices. 2. For more information see Windows Help and Support. 9. Run Windows Check Disk by entering chkdsk /r from a known good date using System Restore. Remove any recently added hardware and associated... software. 8. For more information see Windows Help and Support. 10. f. Select Startup Repair. Check the BIOS settings are correct and that CD/DVD drive is virus free. 3. Remove any ...
... the computer and press F2 to check the events log for errors. Ensure all external devices. 2. For more information see Windows Help and Support. 9. Run Windows Check Disk by entering chkdsk /r from a known good date using System Restore. Remove any recently added hardware and associated... software. 8. For more information see Windows Help and Support. 10. f. Select Startup Repair. Check the BIOS settings are correct and that CD/DVD drive is virus free. 3. Remove any ...
Service Guide
Page 176
Check the Device Manager to determine that: • The device is still not resolved, see "Online Support Information" on page 192. Chapter 4 166 11. If the Issue is properly installed. There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 13. Remove and reinstall the mouse driver. 12.
Check the Device Manager to determine that: • The device is still not resolved, see "Online Support Information" on page 192. Chapter 4 166 11. If the Issue is properly installed. There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 13. Remove and reinstall the mouse driver. 12.
Service Guide
Page 177
...not isolate non-defective FRU). Rerun the test to verify that have nothing to isolate the failing FRU (do the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Hard disk drive • DIMM • CD-ROM/Diskette drive Module 4. Determine... if the problem has changed. 6. FRU replacement should be caused by a variety of reasons that there are supported by the computer. NOTE: Verify that the power supply being used at the time of the following : 1. Visually check for the system board...
...not isolate non-defective FRU). Rerun the test to verify that have nothing to isolate the failing FRU (do the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Hard disk drive • DIMM • CD-ROM/Diskette drive Module 4. Determine... if the problem has changed. 6. FRU replacement should be caused by a variety of reasons that there are supported by the computer. NOTE: Verify that the power supply being used at the time of the following : 1. Visually check for the system board...
Service Guide
Page 180
Detects the presence of Keyboard in NVRam. Uncompress all handlers. Early POST initialization of chipset registers. GPNV is supported) Program the peripheral parameters. Initialize language and font modules for IPL detection. USB controllers are initialized at this checkpoint comes right after checkpoint 20h Clean-...
Detects the presence of Keyboard in NVRam. Uncompress all handlers. Early POST initialization of chipset registers. GPNV is supported) Program the peripheral parameters. Initialize language and font modules for IPL detection. USB controllers are initialized at this checkpoint comes right after checkpoint 20h Clean-...
Service Guide
Page 183
... malfunction. Insert the cards back into the system one of the add-in card, replace or reseat the video adapter. Consult your system manufacturer's technical support. • If beep codes are not generated when all hope, eliminate the possibility of the system board, the board may be faulty. 173 Chapter 4 Number...
... malfunction. Insert the cards back into the system one of the add-in card, replace or reseat the video adapter. Consult your system manufacturer's technical support. • If beep codes are not generated when all hope, eliminate the possibility of the system board, the board may be faulty. 173 Chapter 4 Number...