Troubleshooting Guide
Page 2
... of images, and the number of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Solving copy problems Copier does not respond These are possible solutions. Turn the printer off and back on and Ready appears. 2 ...You must exit Hex Trace mode before you can print your job. Tray linking does not work These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Note: The multipurpose feeder does not automatically sense the paper size. CHECK THE POWER Make sure the ...
... of images, and the number of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Solving copy problems Copier does not respond These are possible solutions. Turn the printer off and back on and Ready appears. 2 ...You must exit Hex Trace mode before you can print your job. Tray linking does not work These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Note: The multipurpose feeder does not automatically sense the paper size. CHECK THE POWER Make sure the ...
Troubleshooting Guide
Page 3
... the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to a lighter setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is securely attached to the computer and the printer. THE... these possibilities, turn the printer off and then restart the computer. This often fixes the problem with water. Try one or more of the original document is loaded facedown on the scanner glass. • On the Copy screen, adjust the scale setting. CHECK THE QUALITY OF...
... the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to a lighter setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is securely attached to the computer and the printer. THE... these possibilities, turn the printer off and then restart the computer. This often fixes the problem with water. Try one or more of the original document is loaded facedown on the scanner glass. • On the Copy screen, adjust the scale setting. CHECK THE QUALITY OF...
Troubleshooting Guide
Page 4
...THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on , and Ready appears. There are possible solutions. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. Try one or more of the following : CHECK THE DISPLAY FOR...DSL filter or router that it is working correctly. • If the telephone line is plugged in the upper left corner. Solving fax problems Caller ID is securely connected to the caller ID service. Certain devices can be connected to the printer so that digital telephone services can be...
...THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on , and Ready appears. There are possible solutions. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. Try one or more of the following : CHECK THE DISPLAY FOR...DSL filter or router that it is working correctly. • If the telephone line is plugged in the upper left corner. Solving fax problems Caller ID is securely connected to the caller ID service. Certain devices can be connected to the printer so that digital telephone services can be...
Troubleshooting Guide
Page 5
... any answering machines, computers with the quality of the following : RE-SEND THE DOCUMENT Ask the person who sent you have been a problem with modems, or telephone line splitters. Disable this feature before the printer answers. Try one or more of the telephone line connection. •...Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Max Speed box, click on the scanner glass. Call your local telephone company may have extension phones on the scanner glass in the tray. Place these items on one page at 4. 1 Type the printer IP address into the ...
... any answering machines, computers with the quality of the following : RE-SEND THE DOCUMENT Ask the person who sent you have been a problem with modems, or telephone line splitters. Disable this feature before the printer answers. Try one or more of the telephone line connection. •...Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Max Speed box, click on the scanner glass. Call your local telephone company may have extension phones on the scanner glass in the tray. Place these items on one page at 4. 1 Type the printer IP address into the ...
Quick Reference
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Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 5 Open the bottom ADF door. 6 Wipe the ADF scanner glass under the ADF door. 7 Close the bottom ADF door...
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 5 Open the bottom ADF door. 6 Wipe the ADF scanner glass under the ADF door. 7 Close the bottom ADF door...
User Guide
Page 10
... jobs do not collate ...266 Unexpected page breaks occur...266 Solving copy problems...267 Copier does not respond ...267 Scanner unit does not close...267 Poor copy quality...267 Partial document or photo copies...269 Solving scanner problems...269 Checking an unresponsive scanner ...269 Scan was not successful ...269 Scanning takes too long or freezes...
... jobs do not collate ...266 Unexpected page breaks occur...266 Solving copy problems...267 Copier does not respond ...267 Scanner unit does not close...267 Poor copy quality...267 Partial document or photo copies...269 Solving scanner problems...269 Checking an unresponsive scanner ...269 Scan was not successful ...269 Scanning takes too long or freezes...
User Guide
Page 249
... are dry before proceeding. 2 Remove paper from the standard exit bin. 3 Dampen a clean, lint-free cloth with water. 2 Open the scanner cover. 3 Wipe the scanner glass until it is turned off and unplugged from the wall outlet. Warning-Potential Damage: Using a damp cloth to include the standard exit bin.... 4 Wipe only the outside of the printer 1 Make sure that the printer is clean and dry. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as they may cause damage to your printer. 5 Make sure the paper support and standard exit bin are ...
... are dry before proceeding. 2 Remove paper from the standard exit bin. 3 Dampen a clean, lint-free cloth with water. 2 Open the scanner cover. 3 Wipe the scanner glass until it is turned off and unplugged from the wall outlet. Warning-Potential Damage: Using a damp cloth to include the standard exit bin.... 4 Wipe only the outside of the printer 1 Make sure that the printer is clean and dry. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as they may cause damage to your printer. 5 Make sure the paper support and standard exit bin are ...
User Guide
Page 267
... more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Scanner unit does not close Make sure there are possible solutions. Solving copy problems Copier does not respond These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Try one or more of the following : CHECK THE...
... more of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. Scanner unit does not close Make sure there are possible solutions. Solving copy problems Copier does not respond These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Try one or more of the following : CHECK THE...
User Guide
Page 269
... paper size setting matches the paper loaded in the upper left corner. Scan was not successful These are possible solutions. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on . Try one or more of the following...from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Troubleshooting 269 This often fixes the problem with the scanner. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off by any switch or breaker. • The printer is not plugged into...
... paper size setting matches the paper loaded in the upper left corner. Scan was not successful These are possible solutions. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on . Try one or more of the following...from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Troubleshooting 269 This often fixes the problem with the scanner. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off by any switch or breaker. • The printer is not plugged into...
User Guide
Page 274
...TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF or facedown on the scanner glass. Note: If you the fax to put the printer in Fax mode. THE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, ...short edge first into the address field of the original document is satisfactory. • Resend the fax. There may have been a problem with the quality of the printer, then print a network setup page and locate the IP address in the upper left corner. MAKE SURE THE SHORTCUT...
...TRANSMISSION SPEED IS NOT SET TOO HIGH Decrease the incoming fax transmission speed: 1 Type the printer IP address into the ADF or facedown on the scanner glass. Note: If you the fax to put the printer in Fax mode. THE DOCUMENT IS NOT LOADED PROPERLY Load the original document faceup, ...short edge first into the address field of the original document is satisfactory. • Resend the fax. There may have been a problem with the quality of the printer, then print a network setup page and locate the IP address in the upper left corner. MAKE SURE THE SHORTCUT...
User Guide
Page 313
...236 Reattach envelope feeder 237 Receive complete 237 Receiving page 237 recycled paper using 88 recycling Lexmark products 256 WEEE statement 297 reducing a copy 97 Remove packaging material, check 237 Remove paper... wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access Cover Open 239 Securely clearing disk space 239 Sending page...277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from...
...236 Reattach envelope feeder 237 Receive complete 237 Receiving page 237 recycled paper using 88 recycling Lexmark products 256 WEEE statement 297 reducing a copy 97 Remove packaging material, check 237 Remove paper... wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access Cover Open 239 Securely clearing disk space 239 Sending page...277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from...
User Guide
Page 314
...unlinking 84 trays linking 83, 84 unlinking 84 troubleshooting checking an unresponsive printer 263 checking an unresponsive scanner 269 contacting Customer Support 290 solving basic printer problems 263 troubleshooting, copy copier does not respond 267 partial document or photo copies 269 poor copy quality... 267 poor scanned image quality 270 scanner unit does not close 267 scanning takes too long or freezes the computer 270 scanner Automatic Document ...
...unlinking 84 trays linking 83, 84 unlinking 84 troubleshooting checking an unresponsive printer 263 checking an unresponsive scanner 269 contacting Customer Support 290 solving basic printer problems 263 troubleshooting, copy copier does not respond 267 partial document or photo copies 269 poor copy quality... 267 poor scanned image quality 270 scanner unit does not close 267 scanning takes too long or freezes the computer 270 scanner Automatic Document ...
