Troubleshooting Guide
Page 1
...visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon. If the status is blank or displays only diamonds The printer self test failed. Contact your system support person to... software are secure. Confidential and other network device. • All options are properly installed. • The printer driver settings are correct. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: •...
...visit the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the printer icon. If the status is blank or displays only diamonds The printer self test failed. Contact your system support person to... software are secure. Confidential and other network device. • All options are properly installed. • The printer driver settings are correct. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: •...
Troubleshooting Guide
Page 4
...analog telephone port (an R-interface port) on an ISDN terminal adapter. Certain devices can be connected to the printer so that will support analog use . For more of the original document is an analog device. If none exists, consider installing an analog telephone line ...are possible solutions. Partial document or photo scans These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Contact your region supports multiple caller ID patterns, you hear a dial tone, then connect the printer to that your telecommunications company to verify that wall jack. ...
...analog telephone port (an R-interface port) on an ISDN terminal adapter. Certain devices can be connected to the printer so that will support analog use . For more of the original document is an analog device. If none exists, consider installing an analog telephone line ...are possible solutions. Partial document or photo scans These are two settings available: FSK (pattern 1) and DTMF (pattern 2). Contact your region supports multiple caller ID patterns, you hear a dial tone, then connect the printer to that your telecommunications company to verify that wall jack. ...
Troubleshooting Guide
Page 6
... • Make sure the printer is properly connected to the printer system board. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the length of envelope you are possible solutions. For more of the following : RESET THE PRINTER Turn the printer off , wait about...These are possible solutions. Try one or more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to the 2000-sheet tray. • Make sure the printer is listed on . For more information, see the hardware setup ...
... • Make sure the printer is properly connected to the printer system board. MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 Adjust the envelope support for the length of envelope you are possible solutions. For more of the following : RESET THE PRINTER Turn the printer off , wait about...These are possible solutions. Try one or more information, see the hardware setup documentation that came with the paper tray, or go to www.lexmark.com/publications to the 2000-sheet tray. • Make sure the printer is listed on . For more information, see the hardware setup ...
Troubleshooting Guide
Page 7
.... Internal Solutions Port If the LexmarkTM Internal Solutions Port (ISP) does not operate correctly, then these suggestions still do not correct the problem, contact Customer Support. Clear jammed paper from a fresh package. • Store paper in the following : CHECK THE PAPER Use recommended paper and specialty media. The printer performs a power...
.... Internal Solutions Port If the LexmarkTM Internal Solutions Port (ISP) does not operate correctly, then these suggestions still do not correct the problem, contact Customer Support. Clear jammed paper from a fresh package. • Store paper in the following : CHECK THE PAPER Use recommended paper and specialty media. The printer performs a power...
Troubleshooting Guide
Page 8
...GUIDES Move the guides in the tray to be serviced. Try one or more information, contact Customer Support. Clipped images These are possible solutions. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. Incorrect margins ...These are supported by the printer, the host computer, and the software program. THE TONER MAY BE LOW When...
...GUIDES Move the guides in the tray to be serviced. Try one or more information, contact Customer Support. Clipped images These are possible solutions. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. Incorrect margins ...These are supported by the printer, the host computer, and the software program. THE TONER MAY BE LOW When...
Troubleshooting Guide
Page 11
...DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE IS DEFECTIVE Replace the print cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. 11 Toner fog or background shading appears on the page These are possible solutions. Streaked vertical lines These are possible solutions. CAUTION-HOT...8226; For Macintosh users, select the paper source from the Print dialog and pop-up menus. Try one or more information, contact Customer Support. To reduce the risk of the following : THE TONER IS SMEARED Select another tray or feeder to be hot. THE CHARGE ROLLS MAY...
...DEFECTIVE Replace the print cartridge. THE PRINT CARTRIDGE IS DEFECTIVE Replace the print cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Support. 11 Toner fog or background shading appears on the page These are possible solutions. Streaked vertical lines These are possible solutions. CAUTION-HOT...8226; For Macintosh users, select the paper source from the Print dialog and pop-up menus. Try one or more information, contact Customer Support. To reduce the risk of the following : THE TONER IS SMEARED Select another tray or feeder to be hot. THE CHARGE ROLLS MAY...
Troubleshooting Guide
Page 12
... more of the following: CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Contacting Customer Support When you call (1-800-539-6275). You need to the same network. CHECK THE PAPER TEXTURE SETTING From the printer control... and computer are experiencing, the message on the display, and the troubleshooting steps you may need to know your system administrator. or Canada, call Customer Support, describe the problem you are turned on the menu settings page.
... more of the following: CHECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Contacting Customer Support When you call (1-800-539-6275). You need to the same network. CHECK THE PAPER TEXTURE SETTING From the printer control... and computer are experiencing, the message on the display, and the troubleshooting steps you may need to know your system administrator. or Canada, call Customer Support, describe the problem you are turned on the menu settings page.
Quick Reference
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... exit bin. 3 Dampen a clean, lint-free cloth with the printer. Notes: • Hi-Speed flash drives must support the FAT (File Allocation Tables) system. For more information, visit the Lexmark Web site at www.lexmark.com. Note: Folders found on the printer control panel. For a confidential job, also enter a four-digit PIN. 5 Click...
... exit bin. 3 Dampen a clean, lint-free cloth with the printer. Notes: • Hi-Speed flash drives must support the FAT (File Allocation Tables) system. For more information, visit the Lexmark Web site at www.lexmark.com. Note: Folders found on the printer control panel. For a confidential job, also enter a four-digit PIN. 5 Click...
Quick Reference
Page 8
... door. 8 Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to your printer. 5 Make sure the paper support and standard exit bin are dry before beginning a new print job.
... door. 8 Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to your printer. 5 Make sure the paper support and standard exit bin are dry before beginning a new print job.
User Guide
Page 3
... letterhead...87 Using recycled paper and other office papers ...88 Storing paper...88 Supported paper sizes, types, and weights...89 Paper sizes supported by the printer ...89 Paper types and weights supported by the printer ...91 Paper types and weights supported by the finisher...91 Copying 93 Making copies...93 Making a quick copy...93...
... letterhead...87 Using recycled paper and other office papers ...88 Storing paper...88 Supported paper sizes, types, and weights...89 Paper sizes supported by the printer ...89 Paper types and weights supported by the printer ...91 Paper types and weights supported by the finisher...91 Copying 93 Making copies...93 Making a quick copy...93...
User Guide
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... transfer roller...255 Ordering charge rolls...255 Ordering pick rollers ...255 Ordering ADF replacement parts...256 Ordering staple cartridges...256 Recycling Lexmark products...256 Moving the printer...256 Before moving the printer ...256 Moving the printer to another location...257 Setting the printer ...up in a new location ...257 Shipping the printer ...258 Administrative support 259 Finding advanced networking and administrator information 259 Using the Embedded Web Server...259 Checking the device status...259 Setting up e-...
... transfer roller...255 Ordering charge rolls...255 Ordering pick rollers ...255 Ordering ADF replacement parts...256 Ordering staple cartridges...256 Recycling Lexmark products...256 Moving the printer...256 Before moving the printer ...256 Moving the printer to another location...257 Setting the printer ...up in a new location ...257 Shipping the printer ...258 Administrative support 259 Finding advanced networking and administrator information 259 Using the Embedded Web Server...259 Checking the device status...259 Setting up e-...
User Guide
Page 11
... Transparency print quality is poor...289 Embedded Web Server does not open...289 Check the network connections ...289 Check the network settings ...290 Contacting Customer Support...290 Notices 291 Edition notice...291 Industry Canada notices...293 Power consumption...301 Index 308 Contents 11
... Transparency print quality is poor...289 Embedded Web Server does not open...289 Check the network connections ...289 Check the network settings ...290 Contacting Customer Support...290 Notices 291 Edition notice...291 Industry Canada notices...293 Power consumption...301 Index 308 Contents 11
User Guide
Page 15
...your printer. • Mexico: 001-888-377-0063 Monday-Friday (8:00 AM-8:00 PM ET) Note: Telephone numbers and support times may not be available in any Lexmark software program, click Help, Tips Help, or Help Help Topics. Learning about the printer 15 warranty ... by country or region. Visit our Web site at Telephone numbers and support hours • US: 1-800-332-4120 vary by country or region, www.lexmark.com. Customer support Description Telephone support E-mail support Where to find (North America) Where to find (rest of instructions for local, or on...
...your printer. • Mexico: 001-888-377-0063 Monday-Friday (8:00 AM-8:00 PM ET) Note: Telephone numbers and support times may not be available in any Lexmark software program, click Help, Tips Help, or Help Help Topics. Learning about the printer 15 warranty ... by country or region. Visit our Web site at Telephone numbers and support hours • US: 1-800-332-4120 vary by country or region, www.lexmark.com. Customer support Description Telephone support E-mail support Where to find (North America) Where to find (rest of instructions for local, or on...
User Guide
Page 20
... item 1 Copy 2 E-mail 3 Menus 4 FTP Description Opens the Copy menus Note: From the home screen, you can also access the Copy menus by your system support person. Opens the File Transfer Protocol (FTP) menus Note: This function must be set up, it is in the Ready state. Use the home screen...
... item 1 Copy 2 E-mail 3 Menus 4 FTP Description Opens the Copy menus Note: From the home screen, you can also access the Copy menus by your system support person. Opens the File Transfer Protocol (FTP) menus Note: This function must be set up, it is in the Ready state. Use the home screen...
User Guide
Page 21
... the screen when the printer is locked. The printer control panel buttons and shortcuts cannot be used while it to access the messages screen for supported extensions only Opens a screen containing all the held faxes, touch this button. To access the list of the following items and returns search results: •...
... the screen when the printer is locked. The printer control panel buttons and shortcuts cannot be used while it to access the messages screen for supported extensions only Opens a screen containing all the held faxes, touch this button. To access the list of the following items and returns search results: •...
User Guide
Page 33
Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This operation requires a flathead screwdriver. Touch something metal on the system board. Note: Avoid touching the components on the card. 3 ...
Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This operation requires a flathead screwdriver. Touch something metal on the system board. Note: Avoid touching the components on the card. 3 ...
User Guide
Page 47
... printer software is "Not Connected," the LAN drop may not be active, or the network cable may be malfunctioning. Additional printer setup 47 Consult a system support person for a solution, and then print another network setup page. 3 Touch Reports. 4 Touch Menu Settings Page. Printing a network setup page If the printer is attached...
... printer software is "Not Connected," the LAN drop may not be active, or the network cable may be malfunctioning. Additional printer setup 47 Consult a system support person for a solution, and then print another network setup page. 3 Touch Reports. 4 Touch Menu Settings Page. Printing a network setup page If the printer is attached...
User Guide
Page 49
... information. If you are not sure which channel to auto for the same type on the router and on the network. - Check with your system support person if you are installing the printer on an 802.1X network using the Advanced method, then you may need to set for infrastructure networks...
... information. If you are not sure which channel to auto for the same type on the router and on the network. - Check with your system support person if you are installing the printer on an 802.1X network using the Advanced method, then you may need to set for infrastructure networks...
User Guide
Page 56
... 10.5 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Click AppleTalk. 5 Select the printer from the list. 5 Click Add. Contact your system support person for assistance. Additional printer setup 56 b Add the printer: • For IP printing: In Mac OS X version 10.5 1 From the Apple menu, choose System...
... 10.5 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Click AppleTalk. 5 Select the printer from the list. 5 Click Add. Contact your system support person for assistance. Additional printer setup 56 b Add the printer: • For IP printing: In Mac OS X version 10.5 1 From the Apple menu, choose System...
User Guide
Page 72
... of the following Universal size settings for your paper: • Units of measure (millimeters or inches) • Portrait Width • Portrait Height Note: The smallest supported Universal size is determined by the position of measurement 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Paper...
... of the following Universal size settings for your paper: • Units of measure (millimeters or inches) • Portrait Width • Portrait Height Note: The smallest supported Universal size is determined by the position of measurement 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Paper...