Troubleshooting Guide
Page 1
... printer is connected to make sure the network is functioning correctly. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is...8226; Other electronic equipment plugged into the outlet is working. • The printer is turned on the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple-language PDFs do not print These are also available on . MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED •...
... printer is connected to make sure the network is functioning correctly. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is...8226; Other electronic equipment plugged into the outlet is working. • The printer is turned on the Lexmark Web site at www.lexmark.com. Solving printing problems Multiple-language PDFs do not print These are also available on . MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED •...
Quick Reference
Page 7
...pdf file, enter the file password from a flash drive A USB port is on the Maintaining the printer Cleaning the exterior of the printer. 7 Note: A maximum of copies, and then touch Print. Many flash drives are not supported. • USB devices must support the Full-speed standard. For more information, visit the Lexmark... Web site at www.lexmark.com. Note: Do not remove the flash drive from the printer control panel 1 Touch Cancel Jobs on the printer...
...pdf file, enter the file password from a flash drive A USB port is on the Maintaining the printer Cleaning the exterior of the printer. 7 Note: A maximum of copies, and then touch Print. Many flash drives are not supported. • USB devices must support the Full-speed standard. For more information, visit the Lexmark... Web site at www.lexmark.com. Note: Do not remove the flash drive from the printer control panel 1 Touch Cancel Jobs on the printer...
User Guide
Page 10
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do not print...263 Error message about reading USB drive appears...263 Jobs do not print...264 Confidential and other held jobs do not print ......
Troubleshooting 263 Solving basic printer problems...263 Printer control panel display is blank or displays only diamonds 263 Solving printing problems...263 Multiple-language PDFs do not print...263 Error message about reading USB drive appears...263 Jobs do not print...264 Confidential and other held jobs do not print ......
User Guide
Page 17
... in.) 4 Rear 20 cm (8 in.) 5 Top 31 cm (12 in.) Basic functions of the scanner The scanner provides copy, fax, and scan-to another printer (PDF by way of FTP). Learning about the printer 17 You can: • Make quick copies, or change the settings on the printer control panel to...
... in.) 4 Rear 20 cm (8 in.) 5 Top 31 cm (12 in.) Basic functions of the scanner The scanner provides copy, fax, and scan-to another printer (PDF by way of FTP). Learning about the printer 17 You can: • Make quick copies, or change the settings on the printer control panel to...
User Guide
Page 109
... type 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. 2 If you want to send. • PDF-Creates a single file with multiple pages, viewable with Adobe Reader. Place these items on the scanner glass. The file size is provided free by Adobe... at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that represents the file type you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch E-mail...
... type 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. 2 If you want to send. • PDF-Creates a single file with multiple pages, viewable with Adobe Reader. Place these items on the scanner glass. The file size is provided free by Adobe... at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that represents the file type you are loading a document into the ADF, adjust the paper guides. 3 On the home screen, touch E-mail...
User Guide
Page 110
...-edge or short-edge side. Sides (Duplex) This option informs the printer if the original document is set to Mixed Letter/Legal, you selected Encrypted PDF, then enter your e-mail. • JPEG-Creates and attaches a separate file for inclusion in portrait or landscape orientation and then changes the Sides and Binding...
...-edge or short-edge side. Sides (Duplex) This option informs the printer if the original document is set to Mixed Letter/Legal, you selected Encrypted PDF, then enter your e-mail. • JPEG-Creates and attaches a separate file for inclusion in portrait or landscape orientation and then changes the Sides and Binding...
User Guide
Page 111
... document. Adobe Reader is usually larger than an equivalent JPEG. • JPEG-Creates and attaches a separate file for the scanned image. • PDF-Creates a single file with multiple pages, viewable with your e-mail. • Text-Emphasizes sharp, black, high-resolution text against a clean, white... Image resolution can be decreased to scan your original document, viewable by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that portion of your scanned e-mails will erase whatever is turned off with multiple pages, viewable using an Internet ...
... document. Adobe Reader is usually larger than an equivalent JPEG. • JPEG-Creates and attaches a separate file for the scanned image. • PDF-Creates a single file with multiple pages, viewable with your e-mail. • Text-Emphasizes sharp, black, high-resolution text against a clean, white... Image resolution can be decreased to scan your original document, viewable by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that portion of your scanned e-mails will erase whatever is turned off with multiple pages, viewable using an Internet ...
User Guide
Page 124
...pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that protects the file contents from unauthorized access • TIFF-Creates multiple files or a single file. Color Dropout-Color dropout is... Content choices. This increases the amount of information saved. • Color-Sets the scan type and output for the scanned image. • PDF-Creates a single file with multiple pages, viewable with any of an image before you scan the document - Contrast-Click the arrow buttons to ...
...pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by Adobe at www.adobe.com. • Secure PDF-Creates an encrypted PDF file that protects the file contents from unauthorized access • TIFF-Creates multiple files or a single file. Color Dropout-Color dropout is... Content choices. This increases the amount of information saved. • Color-Sets the scan type and output for the scanned image. • PDF-Creates a single file with multiple pages, viewable with any of an image before you scan the document - Contrast-Click the arrow buttons to ...
User Guide
Page 127
...customize the scan job settings. Scanning to a computer or flash drive 127 Understanding scan profile options Quick Setup This option lets you specified. BW PDF Text - A shortcut number was automatically assigned when you specified. Note: Do not load postcards, photos, small items, transparencies, photo paper,... paper guides. c Press , and then enter the shortcut number using the keypad, or touch Held Jobs on the scanner glass. Color PDF To customize the scan job settings, from the Quick Setup menu, select Custom. You can select one of the printer. Place these settings...
...customize the scan job settings. Scanning to a computer or flash drive 127 Understanding scan profile options Quick Setup This option lets you specified. BW PDF Text - A shortcut number was automatically assigned when you specified. Note: Do not load postcards, photos, small items, transparencies, photo paper,... paper guides. c Press , and then enter the shortcut number using the keypad, or touch Held Jobs on the scanner glass. Color PDF To customize the scan job settings, from the Quick Setup menu, select Custom. You can select one of the printer. Place these settings...
User Guide
Page 128
Format Type This option sets the output (PDF, JPEG, TIFF, SECURE PDF, or XPS) for the scanned image. • PDF-Creates a single file with multiple pages, viewable with multiple pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by ... of information saved. Orientation This option tells the printer whether the original document is usually larger than an equivalent JPEG. • Secure PDF-Creates an encrypted PDF file that contains mixed paper sizes (letter- Adobe Reader is turned off in the original document. If Multi-page TIFF is provided free...
Format Type This option sets the output (PDF, JPEG, TIFF, SECURE PDF, or XPS) for the scanned image. • PDF-Creates a single file with multiple pages, viewable with multiple pages, viewable using an Internet Explorer-hosted viewer and the .NET Framework, or by ... of information saved. Orientation This option tells the printer whether the original document is usually larger than an equivalent JPEG. • Secure PDF-Creates an encrypted PDF file that contains mixed paper sizes (letter- Adobe Reader is turned off in the original document. If Multi-page TIFF is provided free...
User Guide
Page 135
... with the printer. After the other jobs, then Printer Busy appears. Insert a flash drive to print. For more information, visit the Lexmark Web site at www.lexmark.com. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. Notes: • Hi-Speed flash ...on the printer control panel. File names are not supported. • If selecting an encrypted .pdf file, then enter the file password from the printer control panel. • Before printing an encrypted .pdf file, enter the file password from the flash drive. 3 Touch the document you do not ...
... with the printer. After the other jobs, then Printer Busy appears. Insert a flash drive to print. For more information, visit the Lexmark Web site at www.lexmark.com. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. Notes: • Hi-Speed flash ...on the printer control panel. File names are not supported. • If selecting an encrypted .pdf file, then enter the file password from the printer control panel. • Before printing an encrypted .pdf file, enter the file password from the flash drive. 3 Touch the document you do not ...
User Guide
Page 136
... pages Printing a directory list A directory list shows the resources stored in the printer after leaving the initial USB menu screen, then you can still print .pdf files from the printer control panel 1 Touch Cancel Jobs on the touch screen, or press on sequence, and then the Configuration menu appears. 4 Touch the...
... pages Printing a directory list A directory list shows the resources stored in the printer after leaving the initial USB menu screen, then you can still print .pdf files from the printer control panel 1 Touch Cancel Jobs on the touch screen, or press on sequence, and then the Configuration menu appears. 4 Touch the...
User Guide
Page 204
... the output Note: 5 factory default setting. Fax Server Setup Menu item To Format Reply Address Subject Message Primary SMTP Gateway Secondary SMTP Gateway Image Format PDF (.pdf) XPS (.xps) TIFF (.tif) Content Text Text/Photo Photograph Fax Resolution Standard Fine Super Fine Ultra Fine Darkness 1-9 Description Lets you enter the information using...
... the output Note: 5 factory default setting. Fax Server Setup Menu item To Format Reply Address Subject Message Primary SMTP Gateway Secondary SMTP Gateway Image Format PDF (.pdf) XPS (.xps) TIFF (.tif) Content Text Text/Photo Photograph Fax Resolution Standard Fine Super Fine Ultra Fine Darkness 1-9 Description Lets you enter the information using...
User Guide
Page 206
...; Text is used when the documents are invalid entries for a path name Specifies the format of the file Sets the version of the PDF file that will be scanned to the specified domain. • The limit is one domain. Understanding printer menus 206 Text/Photo is used...E-mail Server Setup Limit destinations E-mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Description Sends a copy of the e-mail back to e-mail Notes: • Text...
...; Text is used when the documents are invalid entries for a path name Specifies the format of the file Sets the version of the PDF file that will be scanned to the specified domain. • The limit is one domain. Understanding printer menus 206 Text/Photo is used...E-mail Server Setup Limit destinations E-mail Server Setup Web Link Setup Server Login Password Path Base file name Web Link Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Description Sends a copy of the e-mail back to e-mail Notes: • Text...
User Guide
Page 210
...Color Gray Color Resolution 75 150 200 300 400 600 Darkness 1-9 Orientation Portrait Landscape Description Specifies the format of the FTP file Note: PDF (.pdf) is the factory default setting. Specifies the orientation of the scanned image Note: Portrait is the factory default setting. Understanding printer menus 210... level of content that will be scanned to FTP Notes: • Text/Photo is the factory default setting. Specifies the type of the PDF file for FTP Note: 1.5 is the factory default setting. Specifies how many dots per inch are mostly text or line art. •...
...Color Gray Color Resolution 75 150 200 300 400 600 Darkness 1-9 Orientation Portrait Landscape Description Specifies the format of the FTP file Note: PDF (.pdf) is the factory default setting. Specifies the orientation of the scanned image Note: Portrait is the factory default setting. Understanding printer menus 210... level of content that will be scanned to FTP Notes: • Text/Photo is the factory default setting. Specifies the type of the PDF file for FTP Note: 1.5 is the factory default setting. Specifies how many dots per inch are mostly text or line art. •...
User Guide
Page 213
Description Specifies the format of the file Sets the version of the PDF file that will be scanned to USB Notes: • Text/Photo is the factory default setting. Specifies whether job prints in grayscale or color Note: ... Off Negative Image On Off Shadow Detail 0-4 Scan edge to edge On Off Sharpness 0-5 Flash Drive menu Scan Settings Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Description Specifies the contrast of the output Note: "Best for content" is...
Description Specifies the format of the file Sets the version of the PDF file that will be scanned to USB Notes: • Text/Photo is the factory default setting. Specifies whether job prints in grayscale or color Note: ... Off Negative Image On Off Shadow Detail 0-4 Scan edge to edge On Off Sharpness 0-5 Flash Drive menu Scan Settings Menu item Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version 1.2-1.6 Content Text/Photo Photograph Text Color Gray Color Description Specifies the contrast of the output Note: "Best for content" is...
User Guide
Page 224
... stored on a page. Menu item Job Acct Stat Print Clear Hex Trace Activate Coverage Estimator Off On LCD Contrast 1-10 LCD Brightness 1-10 PDF menu Menu item Scale to Fit Yes No Annotations Do Not Print Print Description Prints a list of all stored job statistics or deletes the information...representation and control codes are not executed. • To exit or deactivate Hex Trace, turn the printer off or reset the printer. Assists in a PDF Note: Do Not Print is the factory default setting. Understanding printer menus 224 The estimate is printed on a separate page at the end of black...
... stored on a page. Menu item Job Acct Stat Print Clear Hex Trace Activate Coverage Estimator Off On LCD Contrast 1-10 LCD Brightness 1-10 PDF menu Menu item Scale to Fit Yes No Annotations Do Not Print Print Description Prints a list of all stored job statistics or deletes the information...representation and control codes are not executed. • To exit or deactivate Hex Trace, turn the printer off or reset the printer. Assists in a PDF Note: Do Not Print is the factory default setting. Understanding printer menus 224 The estimate is printed on a separate page at the end of black...
User Guide
Page 229
... Fit. Inverts bi-tonal monochrome images Notes: • Off is the factory default setting. • The font size can be increased in the printer as PDFs. Description Prints a page containing information on HTML documents Note: Print is the factory default setting. Menu item Backgrounds Do Not Print Print Image menu Menu...
... Fit. Inverts bi-tonal monochrome images Notes: • Off is the factory default setting. • The font size can be increased in the printer as PDFs. Description Prints a page containing information on HTML documents Note: Print is the factory default setting. Menu item Backgrounds Do Not Print Print Image menu Menu...
User Guide
Page 263
...power switch. • The printer cable is turned on. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Error message about 10 seconds, and then turn the printer on . Once you want to the printer and the host ...USB drive appears Make sure the USB drive is blank or displays only diamonds The printer self test failed. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer back on...
...power switch. • The printer cable is turned on. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Error message about 10 seconds, and then turn the printer on . Once you want to the printer and the host ...USB drive appears Make sure the USB drive is blank or displays only diamonds The printer self test failed. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you have checked each of these possibilities, turn the printer back on...
User Guide
Page 264
...job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. If the status is functioning correctly. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the...and then try printing the network setup page again. Contact your system support person to print. Try one or more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of paper from the standard exit bin....
...job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. If the status is functioning correctly. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the...and then try printing the network setup page again. Contact your system support person to print. Try one or more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more of paper from the standard exit bin....