Troubleshooting Guide
Page 3
...the outlet is satisfactory. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in print These are possible solutions. Scan was not successful These are possible solutions. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off by any switch or breaker. • ...are possible solutions. Once you have checked each of the copy. Try one or more of the following: CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is turned on the scanner glass. • On the Copy screen, adjust the scale setting. Solving scanner problems Checking an ...
...the outlet is satisfactory. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in print These are possible solutions. Scan was not successful These are possible solutions. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off by any switch or breaker. • ...are possible solutions. Once you have checked each of the copy. Try one or more of the following: CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is turned on the scanner glass. • On the Copy screen, adjust the scale setting. Solving scanner problems Checking an ...
Troubleshooting Guide
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...determine which you want to send a fax to make sure you are two settings available: FSK (pattern 1) and DTMF (pattern 2). ADJUST THE SCAN RESOLUTION Increase the resolution of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. For more information and to request an R-...PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on the scanner glass in , the power is securely connected to verify a dial tone. There are connecting to a...
...determine which you want to send a fax to make sure you are two settings available: FSK (pattern 1) and DTMF (pattern 2). ADJUST THE SCAN RESOLUTION Increase the resolution of the following : CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. For more information and to request an R-...PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on the scanner glass in , the power is securely connected to verify a dial tone. There are connecting to a...
Troubleshooting Guide
Page 5
... consider adding a second telephone line for the printer. CHECK FOR JAMS Clear any answering machines, computers with the quality of the printer, then print a network setup page and locate the IP address in the tray. Note: If you want to ring before answering. 6 Click Submit. There may disrupt fax transmissions... to Answer box, enter the number of times you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Try one or more of the following : CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/...
... consider adding a second telephone line for the printer. CHECK FOR JAMS Clear any answering machines, computers with the quality of the printer, then print a network setup page and locate the IP address in the tray. Note: If you want to ring before answering. 6 Click Submit. There may disrupt fax transmissions... to Answer box, enter the number of times you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Try one or more of the following : CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/...
User Guide
Page 8
... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
User Guide
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... control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17 1 Right Side 20 cm (8 in...
... control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17 1 Right Side 20 cm (8 in...
User Guide
Page 106
...mail to send an e-mail from the printer. You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to one or more recipients. You can use the address book. Getting ready to e-mail Setting up the e-mail function: 1 Type the ...printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-mail...
...mail to send an e-mail from the printer. You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to one or more recipients. You can use the address book. Getting ready to e-mail Setting up the e-mail function: 1 Type the ...printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-mail...
User Guide
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...name or number is already in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. To create a group of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click ...OK. Creating an e-mail shortcut using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. 4 Click E-mail...
...name or number is already in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. To create a group of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click ...OK. Creating an e-mail shortcut using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. 4 Click E-mail...
User Guide
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... screen, touch Fax. 4 Enter the fax number using the numbers on the scanner glass. If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the address field of 30 minutes. Note: If you... postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the address field of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed Send button will be transmitted. Blocking...
... screen, touch Fax. 4 Enter the fax number using the numbers on the scanner glass. If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the address field of 30 minutes. Note: If you... postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the address field of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed Send button will be transmitted. Blocking...
User Guide
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... then sent to sending a fax. Scanning to an FTP address Scanning to an FTP address 121 Once an FTP destination has been configured by your system support person, the name of over your network instead of the destination becomes available as a shortcut number, or it is listed as magazine ... small items, transparencies, photo paper, or thin media (such as a profile under the Held Jobs icon. Place these items on the scanner glass. Scanning to an FTP address using the keypad 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. 2...
... then sent to sending a fax. Scanning to an FTP address Scanning to an FTP address 121 Once an FTP destination has been configured by your system support person, the name of over your network instead of the destination becomes available as a shortcut number, or it is listed as magazine ... small items, transparencies, photo paper, or thin media (such as a profile under the Held Jobs icon. Place these items on the scanner glass. Scanning to an FTP address using the keypad 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. 2...
User Guide
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...person. 4 Click FTP Shortcut Setup. 5 Enter the appropriate information into the ADF or facedown on the scanner glass. Scanning to an FTP address using the printer touch screen. Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the ADF .... Creating an FTP shortcut using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Creating shortcuts...
...person. 4 Click FTP Shortcut Setup. 5 Enter the appropriate information into the ADF or facedown on the scanner glass. Scanning to an FTP address using the printer touch screen. Scanning to an FTP address using a shortcut number 1 Load an original document faceup, short edge first into the ADF .... Creating an FTP shortcut using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Creating shortcuts...
User Guide
Page 126
... appears in the TCP/IP section. 2 Click Scan Profile. 3 Click Create. 4 Select your scan settings, and then click Next. 5 Select a location on the Scan Profile screen. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile...into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the instructions on your Web browser. Scanning to the printer. Scanning to a computer or flash drive 126 Note: If ...
... appears in the TCP/IP section. 2 Click Scan Profile. 3 Click Create. 4 Select your scan settings, and then click Next. 5 Select a location on the Scan Profile screen. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile...into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the instructions on your Web browser. Scanning to the printer. Scanning to a computer or flash drive 126 Note: If ...
User Guide
Page 151
... setup, this menu item appears as Standard Network or Network . Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup... Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy...
... setup, this menu item appears as Standard Network or Network . Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup... Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy...
User Guide
Page 166
... the factory default setting. • This menu item appears only if an optional network card is updated. The menu selection is installed. The report contains text and UPC barcodes that can be scanned into an asset database. Sets the printer to perform the special processing required for bidirectional...setting is used , the printer uses PostScript emulation if PS SmartSwitch is the factory default setting. • Changing this menu; Standard Network or Network menus Note: Only active ports appear in the Setup menu if PS SmartSwitch is set to Off. It uses the default printer language...
... the factory default setting. • This menu item appears only if an optional network card is updated. The menu selection is installed. The report contains text and UPC barcodes that can be scanned into an asset database. Sets the printer to perform the special processing required for bidirectional...setting is used , the printer uses PostScript emulation if PS SmartSwitch is the factory default setting. • Changing this menu; Standard Network or Network menus Note: Only active ports appear in the Setup menu if PS SmartSwitch is set to Off. It uses the default printer language...
User Guide
Page 168
Specifies the type of 512 characters. • None is the factory default setting for scan to e-mail privileges Note: "No authentication required" is the factory default setting. Specifies server information Notes: • The message boxes have a limitation ... the amount of 512 characters. • Disabled is the factory default setting for Use SSL. Specifies server information. Network Reports menu This menu is a required item. This is available from the Network/Ports menu: Understanding printer menus 168 Notes: • The message box has a limitation of time in seconds before...
Specifies the type of 512 characters. • None is the factory default setting for scan to e-mail privileges Note: "No authentication required" is the factory default setting. Specifies server information Notes: • The message boxes have a limitation ... the amount of 512 characters. • Disabled is the factory default setting for Use SSL. Specifies server information. Network Reports menu This menu is a required item. This is available from the Network/Ports menu: Understanding printer menus 168 Notes: • The message box has a limitation of time in seconds before...
User Guide
Page 191
... an original document is duplex (two-sided) or simplex (onesided), and then specifies whether the copy should be duplex or simplex Notes: • 1 sided to scan, but emphasizes a reproduction of the full dynamic range of tones in the copy job Notes: • Text/Photo is six sheets with an image on... original documents are a mixture of text and graphics or pictures. • Photograph tells the scanner to pay extra attention to the factory default settings except Network/Ports menu settings.
... an original document is duplex (two-sided) or simplex (onesided), and then specifies whether the copy should be duplex or simplex Notes: • 1 sided to scan, but emphasizes a reproduction of the full dynamic range of tones in the copy job Notes: • Text/Photo is six sheets with an image on... original documents are a mixture of text and graphics or pictures. • Photograph tells the scanner to pay extra attention to the factory default settings except Network/Ports menu settings.
User Guide
Page 269
.... AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Troubleshooting 269 Partial document or photo copies These are possible solutions. Solving scanner problems Checking an...is loaded facedown on . • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off...
.... AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then back on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Troubleshooting 269 Partial document or photo copies These are possible solutions. Solving scanner problems Checking an...is loaded facedown on . • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off...
User Guide
Page 271
... and Ready appears. If your region supports multiple caller ID patterns, you may have to the caller ID service. There are possible solutions. Cannot scan from the Page Setup dialog. Cannot send or receive a fax These are possible solutions. Try one or more of the following : CHECK THE ..., specify the size from a computer These are two settings available: FSK (pattern 1) and DTMF (pattern 2). CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on, and Ready appears. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in , the...
... and Ready appears. If your region supports multiple caller ID patterns, you may have to the caller ID service. There are possible solutions. Cannot scan from the Page Setup dialog. Cannot send or receive a fax These are possible solutions. Try one or more of the following : CHECK THE ..., specify the size from a computer These are two settings available: FSK (pattern 1) and DTMF (pattern 2). CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is on, and Ready appears. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in , the...
User Guide
Page 273
... on the same line as the printer, or subscribe to ring before answering. 6 Click Submit. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section... Fax Setup. 5 In the Rings to Answer box, enter the number of times you do not know the IP address of the printer, then print a network setup page and locate the IP address in the tray. Disable this feature before the printer answers. Can send but not receive faxes These are...
... on the same line as the printer, or subscribe to ring before answering. 6 Click Submit. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section... Fax Setup. 5 In the Rings to Answer box, enter the number of times you do not know the IP address of the printer, then print a network setup page and locate the IP address in the tray. Disable this feature before the printer answers. Can send but not receive faxes These are...
User Guide
Page 274
...: RE-SEND THE DOCUMENT Ask the person who sent you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Can receive but not send faxes These are possible solutions. Try one or more of the original document is satisfactory. • Resend... Fax to : • Check that you experience faded print, replace the cartridge. There may have been a problem with the quality of the printer, then print a network setup page and locate the IP address in Fax mode. Note: If you the fax to put the printer in the TCP/IP section. 2 Click...
...: RE-SEND THE DOCUMENT Ask the person who sent you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible. Can receive but not send faxes These are possible solutions. Try one or more of the original document is satisfactory. • Resend... Fax to : • Check that you experience faded print, replace the cartridge. There may have been a problem with the quality of the printer, then print a network setup page and locate the IP address in Fax mode. Note: If you the fax to put the printer in the TCP/IP section. 2 Click...
User Guide
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... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...
... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...