Troubleshooting Guide
Page 1
....lexmark.com. Printer control panel display is functioning correctly. The Print dialog appears. 3 Select Print as image. 4 Click OK. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. Once you have checked each of paper...
....lexmark.com. Printer control panel display is functioning correctly. The Print dialog appears. 3 Select Print as image. 4 Click OK. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. Lexmark™ X65x Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. Once you have checked each of paper...
Troubleshooting Guide
Page 3
... size from the Page Setup dialog. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on . CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is not plugged into any error messages. Once you have checked each of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power...
... size from the Page Setup dialog. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on . CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is not plugged into any error messages. Once you have checked each of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power...
Troubleshooting Guide
Page 7
... solve print quality problems. If these are possible solutions. Page that requires adjustment or replacement. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- Set Jam Recovery to Auto or On: 1 Make sure the printer is on the Software and Documentation CD Memory card Make sure the memory card is securely connected to Off. Try one or more of the following : The printer performs a power-on sequence, and then the Configuration menu...
... solve print quality problems. If these are possible solutions. Page that requires adjustment or replacement. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load Letter- Set Jam Recovery to Auto or On: 1 Make sure the printer is on the Software and Documentation CD Memory card Make sure the memory card is securely connected to Off. Try one or more of the following : The printer performs a power-on sequence, and then the Configuration menu...
Troubleshooting Guide
Page 11
... printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Clear any paper you see. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. CHECK THE PAPER Avoid textured paper with a new one or more of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge...
... printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Clear any paper you see. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. CHECK THE PAPER Avoid textured paper with a new one or more of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge...
User's Guide
Page 15
... section, click contacting Lexmark, see the printed Saturday (Noon-6:00 PM ET) warranty that came with your printer. For e-mail support, visit our Web site: E-mail support varies by country or region. and may change without notice. Help Description Where to find The Help gives you instructions for setting You can find the Setup information on the side of instructions for local, or on...
... section, click contacting Lexmark, see the printed Saturday (Noon-6:00 PM ET) warranty that came with your printer. For e-mail support, visit our Web site: E-mail support varies by country or region. and may change without notice. Help Description Where to find The Help gives you instructions for setting You can find the Setup information on the side of instructions for local, or on...
User's Guide
Page 46
... the factory default settings, see "Restoring the factory default settings" on page 261. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. Note: If you installed is not listed, then it . 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on and Ready appears. 2 On the home screen, touch...
... the factory default settings, see "Restoring the factory default settings" on page 261. 1 Make sure the printer is on , verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. Note: If you installed is not listed, then it . 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on and Ready appears. 2 On the home screen, touch...
User's Guide
Page 59
... or DVD drive. Setting up menu, select Local AppleTalk zone. It launches automatically. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. In Windows XP and earlier 1 Click Start. 2 Click Run. 3 Type D:\setup.exe, where D is not available, select the port under the Select Port menu, and then click Add Port. If the correct port is the letter of the printer from the menu. c Make any necessary changes to the serial settings. g Select...
... or DVD drive. Setting up menu, select Local AppleTalk zone. It launches automatically. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. In Windows XP and earlier 1 Click Start. 2 Click Run. 3 Type D:\setup.exe, where D is not available, select the port under the Select Port menu, and then click Add Port. If the correct port is the letter of the printer from the menu. c Make any necessary changes to the serial settings. g Select...
User's Guide
Page 103
... or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. the output pages of your copies will be ordered (1,2,3) (1,2,3) (1,2,3). Scale can also be set to Auto Size Match, each page to remain together, turn Collate...
... or two sides, make two-sided copies (duplex) of two-sided original documents, make two-sided copies from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. the output pages of your copies will be ordered (1,2,3) (1,2,3) (1,2,3). Scale can also be set to Auto Size Match, each page to remain together, turn Collate...
User's Guide
Page 174
... printer hard disk. • The Auto setting buffers print jobs only if the printer is updated. The menu selection is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to an external print server through the USB port. Understanding printer menus 174 USB With ENA ENA Address ENA Netmask ENA Gateway Sets the network address, netmask, or gateway information for the USB Buffer, disable...
... printer hard disk. • The Auto setting buffers print jobs only if the printer is updated. The menu selection is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to an external print server through the USB port. Understanding printer menus 174 USB With ENA ENA Address ENA Netmask ENA Gateway Sets the network address, netmask, or gateway information for the USB Buffer, disable...
User's Guide
Page 240
... width guides and make sure the paper is properly loaded in the proper tray. • Touch Continue to disable Resource Save and continue printing. • To enable Resource Save after receiving this message, make sure the print job is requesting the correct paper size and type. • Check that the paper size is waiting to activate the link buffer changes. The USB port is set to Auto, and then exit the menus to redial the fax number. Unsupported USB...
... width guides and make sure the paper is properly loaded in the proper tray. • Touch Continue to disable Resource Save and continue printing. • To enable Resource Save after receiving this message, make sure the print job is requesting the correct paper size and type. • Check that the paper size is waiting to activate the link buffer changes. The USB port is set to Auto, and then exit the menus to redial the fax number. Unsupported USB...
User's Guide
Page 261
... your Web browser. Using the printer control panel 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Downloads stored in RAM are not affected. 1 Make sure the printer is on page 46. The factory default is 30 minutes. Warning-Potential Damage: Restoring factory defaults returns most printer settings to wait before the printer enters Power Saver mode, do not know the IP address of the printer, then print a network setup page and locate...
... your Web browser. Using the printer control panel 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. Downloads stored in RAM are not affected. 1 Make sure the printer is on page 46. The factory default is 30 minutes. Warning-Potential Damage: Restoring factory defaults returns most printer settings to wait before the printer enters Power Saver mode, do not know the IP address of the printer, then print a network setup page and locate...
User's Guide
Page 308
... Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu 171 attaching cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons...
... Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu 171 attaching cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons...
User's Guide
Page 309
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
User's Guide
Page 310
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
User's Guide
Page 311
... Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102, 103 e-mail 110, 111 fax 117, 118 FTP 123, 124 scan to computer 127, 128, 129 ordering ADF maintenance kit 255 ADF pick assembly 256 ADF separator roll 256 charge rolls 255 fuser 255 maintenance kit 254 pick rollers 255 staple cartridges 256 transfer roller 255 ordering supplies 253 output file type changing 109 P paper...
... Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102, 103 e-mail 110, 111 fax 117, 118 FTP 123, 124 scan to computer 127, 128, 129 ordering ADF maintenance kit 255 ADF pick assembly 256 ADF separator roll 256 charge rolls 255 fuser 255 maintenance kit 254 pick rollers 255 staple cartridges 256 transfer roller 255 ordering supplies 253 output file type changing 109 P paper...
User's Guide
Page 312
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
User's Guide
Page 313
... 234 Install envelope feeder 234 Install tray 234 Invalid PIN 234 Job stored for delayed transmission 234 Line busy 234 Load with 235 Load manual feeder with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from Windows 130 installing printer software 47 menu settings page 46 network setup page 47 print quality test pages 136 printing...
... 234 Install envelope feeder 234 Install tray 234 Invalid PIN 234 Job stored for delayed transmission 234 Line busy 234 Load with 235 Load manual feeder with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from Windows 130 installing printer software 47 menu settings page 46 network setup page 47 print quality test pages 136 printing...
User's Guide
Page 315
... print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays...
... print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays...
Help Menu Pages
Page 1
...about making copies and changing settings Provides information about sending e-mails using addresses, shortcut numbers, or the address book, and about changing settings Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings Provides information about changing settings Provides help in locating additional information Provides help in resolving repeating defects in other languages on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, and Help pages are also available in copies...
...about making copies and changing settings Provides information about sending e-mails using addresses, shortcut numbers, or the address book, and about changing settings Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings Provides information about changing settings Provides help in locating additional information Provides help in resolving repeating defects in other languages on the Software and Documentation CD. Additional language support The User's Guide, Setup sheet, and Help pages are also available in copies...
Help Menu Pages
Page 4
...-punch copies. the output pages of your document on ; Paper Saver This option lets you want all four sides of the paper. Custom Job This option combines multiple scanning jobs into a single job. You can print copies on one -sided copies (simplex) from the paper your copies will be ordered (1,1,1) (2,2,2) (3,3,3). The separator sheets can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Copy guide Page 4 of...
...-punch copies. the output pages of your document on ; Paper Saver This option lets you want all four sides of the paper. Custom Job This option combines multiple scanning jobs into a single job. You can print copies on one -sided copies (simplex) from the paper your copies will be ordered (1,1,1) (2,2,2) (3,3,3). The separator sheets can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Copy guide Page 4 of...
