Troubleshooting Guide
Page 3
... OUT OR OVEREXPOSED • On the Copy screen, select the Printed Image icon. • Decrease the background removal setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to...SET TOO HIGH Select a lower scan resolution. 3 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the ...
... OUT OR OVEREXPOSED • On the Copy screen, select the Printed Image icon. • Decrease the background removal setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to...SET TOO HIGH Select a lower scan resolution. 3 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the ...
Troubleshooting Guide
Page 5
...the Ring Delay setting at a time. If you have been a problem with modems, or telephone line splitters. Place these items on the scanner glass in the tray. THE TONER MAY BE LOW When 88 Cartridge low appears or when you may disrupt fax transmissions. CHECK THE RING COUNT... photos, small items, transparencies, photo paper, or thin media (such as the printer, or subscribe to answer calls, you experience faded print, replace the cartridge. MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to obtain the keypad sequence for the number that Ready appears. ...
...the Ring Delay setting at a time. If you have been a problem with modems, or telephone line splitters. Place these items on the scanner glass in the tray. THE TONER MAY BE LOW When 88 Cartridge low appears or when you may disrupt fax transmissions. CHECK THE RING COUNT... photos, small items, transparencies, photo paper, or thin media (such as the printer, or subscribe to answer calls, you experience faded print, replace the cartridge. MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to obtain the keypad sequence for the number that Ready appears. ...
User's Guide
Page 9
...of status and error messages...231 Maintaining the printer 249 Cleaning the exterior of the printer...249 Cleaning the scanner glass...249 Adjusting scanner registration...250 Storing supplies...252 Conserving supplies...252 Checking the status of supplies...252 Checking the status of supplies ... kit...255 Ordering a transfer roller...255 Ordering charge rolls...255 Ordering pick rollers ...255 Ordering ADF replacement parts...256 Ordering staple cartridges...256 Recycling Lexmark products...256 Moving the printer...256 Before moving the printer ...256 Moving the printer to another location......
...of status and error messages...231 Maintaining the printer 249 Cleaning the exterior of the printer...249 Cleaning the scanner glass...249 Adjusting scanner registration...250 Storing supplies...252 Conserving supplies...252 Checking the status of supplies...252 Checking the status of supplies ... kit...255 Ordering a transfer roller...255 Ordering charge rolls...255 Ordering pick rollers ...255 Ordering ADF replacement parts...256 Ordering staple cartridges...256 Recycling Lexmark products...256 Moving the printer...256 Before moving the printer ...256 Moving the printer to another location......
User's Guide
Page 238
...resumes printing. Remove paper from bin Remove the paper from all bins Remove the paper from the specified bin. Scanning resumes from the scanner glass immediately after the last successfully scanned page. • Touch Scan from the ADF immediately after the last successfully scanned page. ...not clear the message, then touch Continue. If removing the paper does not clear the message, then touch Continue. Replace if restarting job. Replace the original documents in the scanner to their destination: copy, fax, e-mail, or FTP. • Touch Restart job if job recovery is active....
...resumes printing. Remove paper from bin Remove the paper from all bins Remove the paper from the specified bin. Scanning resumes from the scanner glass immediately after the last successfully scanned page. • Touch Scan from the ADF immediately after the last successfully scanned page. ...not clear the message, then touch Continue. If removing the paper does not clear the message, then touch Continue. Replace if restarting job. Replace the original documents in the scanner to their destination: copy, fax, e-mail, or FTP. • Touch Restart job if job recovery is active....
User's Guide
Page 246
...200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 283 Staple jam 1 Clear the jam from the scanner. Replace the print cartridge, and then touch Continue to clear the message and continue printing. • Format the printer hard disk. If the error... message remains, the hard disk may be defective and require replacing. 80 Routine maintenance needed The printer needs to continue printing. 290-294.yy scanner jam Clear all original documents from the specified stapler area(s). 2 Touch Continue to have routine maintenance ...
...200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 283 Staple jam 1 Clear the jam from the scanner. Replace the print cartridge, and then touch Continue to clear the message and continue printing. • Format the printer hard disk. If the error... message remains, the hard disk may be defective and require replacing. 80 Routine maintenance needed The printer needs to continue printing. 290-294.yy scanner jam Clear all original documents from the specified stapler area(s). 2 Touch Continue to have routine maintenance ...
User's Guide
Page 247
... cord from the ADF immediately after the last successfully scanned page. • Touch Finish job without further scanning if page jam recovery is active. 293 Replace all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . Successfully scanned pages go to their destination: ... job recovery is active and you are able to scan using the ADF but the job is active when the attendance message appears. The scanner was instructed to restart the job. The job ends at the last successfully scanned page, but there is no scan job is not canceled...
... cord from the ADF immediately after the last successfully scanned page. • Touch Finish job without further scanning if page jam recovery is active. 293 Replace all cable connections. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on . Successfully scanned pages go to their destination: ... job recovery is active and you are able to scan using the ADF but the job is active when the attendance message appears. The scanner was instructed to restart the job. The job ends at the last successfully scanned page, but there is no scan job is not canceled...
User's Guide
Page 268
... BACKGROUND • Increase the background removal setting. • Adjust the darkness to a lighter setting. Troubleshooting 268 For more information, see "Cleaning the scanner glass" on the scanner glass. • On the Copy screen, adjust the scale setting. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen,...; Rotate the original document on page 249. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water.
... BACKGROUND • Increase the background removal setting. • Adjust the darkness to a lighter setting. Troubleshooting 268 For more information, see "Cleaning the scanner glass" on the scanner glass. • On the Copy screen, adjust the scale setting. PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT • On the Copy screen,...; Rotate the original document on page 249. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water.
User's Guide
Page 274
... of the following : RE-SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that you experience faded print, replace the cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to make sure the shortcut number has been programmed... original document faceup, short edge first into the ADF. Received fax has poor print quality These are possible solutions. Place these items on the scanner glass in the upper left corner. Can receive but not send faxes These are possible solutions. There may have been a problem with the quality...
... of the following : RE-SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that you experience faded print, replace the cartridge. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to make sure the shortcut number has been programmed... original document faceup, short edge first into the ADF. Received fax has poor print quality These are possible solutions. Place these items on the scanner glass in the upper left corner. Can receive but not send faxes These are possible solutions. There may have been a problem with the quality...
User's Guide
Page 308
...tray (standard or optional) loading 73 283 Staple jam 246 290-294.yy scanner jam 246 293 Replace all originals if restarting job 247 293.02 Flatbed Cover Open 247 30 Invalid refill, change cartridge... 240 31 Replace defective cartridge 240 32 Cartridge part number unsupported by device 240 34 Short paper 240...246 63 Unformatted disk 246 80 Routine maintenance needed 246 841-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen...
...tray (standard or optional) loading 73 283 Staple jam 246 290-294.yy scanner jam 246 293 Replace all originals if restarting job 247 293.02 Flatbed Cover Open 247 30 Invalid refill, change cartridge... 240 31 Replace defective cartridge 240 32 Cartridge part number unsupported by device 240 34 Short paper 240...246 63 Unformatted disk 246 80 Routine maintenance needed 246 841-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen...
User's Guide
Page 312
... settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images 280 ghost images... 39 printer messages 1565 Emulation error, load emulation option 248 200-282.yy paper jam 246 283 Staple jam 246 290-294.yy scanner jam 246 293 Replace all originals if restarting job 247 293.02 Flatbed Cover Open 247 30 Invalid refill, change cartridge 240 31...
... settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank pages 279 characters have jagged edges 280 clipped images 280 ghost images... 39 printer messages 1565 Emulation error, load emulation option 248 200-282.yy paper jam 246 283 Staple jam 246 290-294.yy scanner jam 246 293 Replace all originals if restarting job 247 293.02 Flatbed Cover Open 247 30 Invalid refill, change cartridge 240 31...
User's Guide
Page 313
62 Disk full 246 63 Unformatted disk 246 80 Routine maintenance needed 246 841-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Answering 231 Busy 231 Call complete 231 Change to modem, fax is... 88 recycling Lexmark products 256 WEEE statement 297 reducing a copy 97 Remove packaging material, check 237 Remove paper from 237 Remove paper from all originals if restarting job. 238 Replace wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access...
62 Disk full 246 63 Unformatted disk 246 80 Routine maintenance needed 246 841-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Answering 231 Busy 231 Call complete 231 Change to modem, fax is... 88 recycling Lexmark products 256 WEEE statement 297 reducing a copy 97 Remove packaging material, check 237 Remove paper from 237 Remove paper from all originals if restarting job. 238 Replace wiper 238 Restore Held Jobs? 238 Scan Document Too Long 239 Scanner ADF Cover Open 239 Scanner Disabled 247 Scanner Jam Access...
User's Guide
Page 314
...131 tray linking 84 tray unlinking 84 trays linking 83, 84 unlinking 84 troubleshooting checking an unresponsive printer 263 checking an unresponsive scanner 269 contacting Customer Support 290 solving basic printer problems 263 troubleshooting, copy copier does not respond 267 partial document or photo ...258 shortcuts, creating e-mail 107 fax destination 113, 114 FTP destination 122, 123 SMTP server not set up. Replace all originals if restarting job. 238 Replace wiper 238 reports viewing 260 Reports menu 164 Reserve print jobs 133 printing from Macintosh computer 134 printing from Windows...
...131 tray linking 84 tray unlinking 84 trays linking 83, 84 unlinking 84 troubleshooting checking an unresponsive printer 263 checking an unresponsive scanner 269 contacting Customer Support 290 solving basic printer problems 263 troubleshooting, copy copier does not respond 267 partial document or photo ...258 shortcuts, creating e-mail 107 fax destination 113, 114 FTP destination 122, 123 SMTP server not set up. Replace all originals if restarting job. 238 Replace wiper 238 reports viewing 260 Reports menu 164 Reserve print jobs 133 printing from Macintosh computer 134 printing from Windows...