Troubleshooting Guide
Page 5
...address field of times the phone line rings before sending or receiving a fax. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following :... THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax to the telephone company's Distinctive Ring service, then keep...
...address field of times the phone line rings before sending or receiving a fax. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following :... THE PRINTER IS NOT IN FAX MODE On the home screen, touch Fax to the telephone company's Distinctive Ring service, then keep...
User's Guide
Page 2
......26 Available internal options...26 Accessing the system board to install internal options...27 Installing a memory card ...29 Installing a flash memory or firmware card...30 Installing an Internal Solutions Port...33 Installing a printer hard disk ...39 Installing a fax card ...43 Attaching cables...45 Verifying printer setup...46 Printing a menu settings page...46 Printing... on a wired network...54 Changing port settings after installing a new network Internal Solutions Port 57 Setting up serial printing...59 Setting up the printer to fax...61 Choosing a fax connection...61 Contents 2
......26 Available internal options...26 Accessing the system board to install internal options...27 Installing a memory card ...29 Installing a flash memory or firmware card...30 Installing an Internal Solutions Port...33 Installing a printer hard disk ...39 Installing a fax card ...43 Attaching cables...45 Verifying printer setup...46 Printing a menu settings page...46 Printing... on a wired network...54 Changing port settings after installing a new network Internal Solutions Port 57 Setting up serial printing...59 Setting up the printer to fax...61 Choosing a fax connection...61 Contents 2
User's Guide
Page 5
......114 Customizing fax settings...115 Changing the fax resolution ...115 Making a fax lighter or darker ...115 Sending a fax at a scheduled time...116 Viewing a fax log...116 Blocking junk faxes...116 Canceling an outgoing fax...117 Canceling a fax while the original documents are still scanning 117 Canceling a fax after the original documents have been scanned to memory 117 Understanding fax options...117...
......114 Customizing fax settings...115 Changing the fax resolution ...115 Making a fax lighter or darker ...115 Sending a fax at a scheduled time...116 Viewing a fax log...116 Blocking junk faxes...116 Canceling an outgoing fax...117 Canceling a fax while the original documents are still scanning 117 Canceling a fax after the original documents have been scanned to memory 117 Understanding fax options...117...
User's Guide
Page 10
... send but not receive faxes...273 Can receive but not send faxes...274 Received fax has poor print quality...274 Solving option problems...275 Option does not operate correctly or quits after it is installed 275 Paper trays...275 2000-sheet tray...276 Envelope feeder ...276 Output options ...277 Flash memory card...277 Hard...
... send but not receive faxes...273 Can receive but not send faxes...274 Received fax has poor print quality...274 Solving option problems...275 Option does not operate correctly or quits after it is installed 275 Paper trays...275 2000-sheet tray...276 Envelope feeder ...276 Output options ...277 Flash memory card...277 Hard...
User's Guide
Page 26
... - RS-232-C Serial ISP - MarkNet N8120 10/100/1000 Ethernet ISP • MarkNet N8110 V-34 Fax Card Additional printer setup 26 Available internal options • Memory cards - Flash memory - The instructions in this section explain how to the printer, then turn the printer off as well, ...ISP - you have any cables going into the printer. PRESCRIBE • Printer hard disk • LexmarkTM Internal Solutions Ports (ISP) - Printer memory - MarkNet N8130 10/100 Fiber ISP - You can also use them off , and unplug the power cord from the wall outlet before continuing....
... - RS-232-C Serial ISP - MarkNet N8120 10/100/1000 Ethernet ISP • MarkNet N8110 V-34 Fax Card Additional printer setup 26 Available internal options • Memory cards - Flash memory - The instructions in this section explain how to the printer, then turn the printer off as well, ...ISP - you have any cables going into the printer. PRESCRIBE • Printer hard disk • LexmarkTM Internal Solutions Ports (ISP) - Printer memory - MarkNet N8130 10/100 Fiber ISP - You can also use them off , and unplug the power cord from the wall outlet before continuing....
User's Guide
Page 28
3 Remove the system board cover. 4 Use the illustration below to locate the appropriate connector. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Firmware and flash memory card connectors 2 Memory card connector 3 Lexmark Internal Solutions Port or printer hard disk connector 4 Fax card connector Additional printer setup 28 Warning-Potential Damage: System board electronic components are easily damaged by static electricity.
3 Remove the system board cover. 4 Use the illustration below to locate the appropriate connector. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Firmware and flash memory card connectors 2 Memory card connector 3 Lexmark Internal Solutions Port or printer hard disk connector 4 Fax card connector Additional printer setup 28 Warning-Potential Damage: System board electronic components are easily damaged by static electricity.
User's Guide
Page 43
...-Potential Damage: System board electronic components are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn them off , and unplug the power cord from the fax card opening. CAUTION-SHOCK HAZARD: If you have any other devices attached to the printer, then...
...-Potential Damage: System board electronic components are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn them off , and unplug the power cord from the fax card opening. CAUTION-SHOCK HAZARD: If you have any other devices attached to the printer, then...
User's Guide
Page 117
... are deleted, and then the home screen appears. The fax screen appears with any of the documents you want to select that contains mixed paper sizes. • When "Original Size" is set to Mixed Letter/Legal, you want to memory 1 On the home screen, touch Cancel Jobs. Only ...three jobs appear on or off with your scan. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are going to fax. • Touch a ...
... are deleted, and then the home screen appears. The fax screen appears with any of the documents you want to select that contains mixed paper sizes. • When "Original Size" is set to Mixed Letter/Legal, you want to memory 1 On the home screen, touch Cancel Jobs. Only ...three jobs appear on or off with your scan. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are going to fax. • Touch a ...
User's Guide
Page 165
...about copy shortcuts Prints a report containing information about e-mail shortcuts Prints a report containing information about fax shortcuts Prints a report containing information about FTP shortcuts Prints a list of profiles stored in the... printer Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be set to ... Notes: • This menu item is available when a wireless card is installed and Lexmark Document Solutions Suite is installed. • This menu item appears only for network printers ...
...about copy shortcuts Prints a report containing information about e-mail shortcuts Prints a report containing information about fax shortcuts Prints a report containing information about FTP shortcuts Prints a list of profiles stored in the... printer Prints a list of all the resources stored on an optional flash memory card or printer hard disk Notes: • Job Buffer Size must be set to ... Notes: • This menu item is available when a wireless card is installed and Lexmark Document Solutions Suite is installed. • This menu item appears only for network printers ...
User's Guide
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..." specifies that most of non-volatile memory between sending and receiving fax jobs Notes: • "All receive" specifies that all Fax Cover Page options. Defines the allocation of the memory is set to receive fax jobs. • Equal is the factory default setting. General Fax Settings Menu item Fax Cover Page Fax Cover Page Off by default On...
..." specifies that most of non-volatile memory between sending and receiving fax jobs Notes: • "All receive" specifies that all Fax Cover Page options. Defines the allocation of the memory is set to receive fax jobs. • Equal is the factory default setting. General Fax Settings Menu item Fax Cover Page Fax Cover Page Off by default On...
User's Guide
Page 232
... on the finisher. The hard disk must be repaired. Touch Reformat disk to be sent. Disk Full - Fax memory full There is missing or not installed correctly. Fax failed The fax failed to reformat the hard disk and clear the message. Insert the cartridge and close all the files currently ...disk, and the hard disk cannot be reformatted. Touch Continue to clear. Close door or insert cartridge The cartridge is not enough memory to send the fax job. Wait for the message to clear the message. Wait for the message to clear. Understanding printer messages 232 Note: is too...
... on the finisher. The hard disk must be repaired. Touch Reformat disk to be sent. Disk Full - Fax memory full There is missing or not installed correctly. Fax failed The fax failed to reformat the hard disk and clear the message. Insert the cartridge and close all the files currently ...disk, and the hard disk cannot be reformatted. Touch Continue to clear. Close door or insert cartridge The cartridge is not enough memory to send the fax job. Wait for the message to clear the message. Wait for the message to clear. Understanding printer messages 232 Note: is too...
User's Guide
Page 235
...with is not enough memory to clear the message and continue printing. Memory full, cannot print faxes There is a paper type or size. Network indicates that the printer is connected to an external print server. The printer is not detecting an analog phone line, so the fax is using the ...Try one or more of the following : • Load the specified paper in the multipurpose feeder. • Touch Continue to print the fax job. Network/Network The printer is connected to the network. Network indicates that an internal print server is installed inside the printer or that the...
...with is not enough memory to clear the message and continue printing. Memory full, cannot print faxes There is a paper type or size. Network indicates that the printer is connected to an external print server. The printer is not detecting an analog phone line, so the fax is using the ...Try one or more of the following : • Load the specified paper in the multipurpose feeder. • Touch Continue to print the fax job. Network/Network The printer is connected to the network. Network indicates that an internal print server is installed inside the printer or that the...
User's Guide
Page 239
... The printer is closed. This message appears if no other fax status message appears. Touch Continue to print after this message is displayed. The printer may continue to clear the message. Some held jobs are deleted to free system memory. Unsupported disk An unsupported printer hard disk has been installed....is not set up. System busy, preparing resources for the message to delete the specified job. Sending page The printer sends page of the fax job, where is set. The serial port is not configured properly. An error occurred on the SMTP server, or the SMTP server is...
... The printer is closed. This message appears if no other fax status message appears. Touch Continue to print after this message is displayed. The printer may continue to clear the message. Some held jobs are deleted to free system memory. Unsupported disk An unsupported printer hard disk has been installed....is not set up. System busy, preparing resources for the message to delete the specified job. Sending page The printer sends page of the fax job, where is set. The serial port is not configured properly. An error occurred on the SMTP server, or the SMTP server is...
User's Guide
Page 240
... other specialty media in the tray. • Check the Print Properties or Print dialog settings to redial the fax number. When Ready appears, enable Resource Save. • Install additional memory. The USB port is waiting to make sure the link buffers are set . Wait for the data being ...printed. • Cancel the current print job. 35 Insufficient memory to support Resource Save feature Try one or more of the following : • Touch Continue to disable Resource Save and continue printing. •...
... other specialty media in the tray. • Check the Print Properties or Print dialog settings to redial the fax number. When Ready appears, enable Resource Save. • Install additional memory. The USB port is waiting to make sure the link buffers are set . Wait for the data being ...printed. • Cancel the current print job. 35 Insufficient memory to support Resource Save feature Try one or more of the following : • Touch Continue to disable Resource Save and continue printing. •...
User's Guide
Page 273
THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Rings to... solutions. Note: If you want to ring before sending or receiving a fax. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser. If you may disrupt fax transmissions. Troubleshooting 273 Call your telephone company to the telephone company's Distinctive ...
THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Rings to... solutions. Note: If you want to ring before sending or receiving a fax. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your Web browser. If you may disrupt fax transmissions. Troubleshooting 273 Call your telephone company to the telephone company's Distinctive ...
User's Guide
Page 308
...printed 241 42.xy Cartridge region mismatch 241 50 PPDS font error 242 51 Defective flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55... 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu...
...printed 241 42.xy Cartridge region mismatch 241 50 PPDS font error 242 51 Defective flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55... 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu...
User's Guide
Page 309
... the ADF 93 using the touch screen 108 F factory defaults, restoring printer control panel menus 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax partition inoperative. Scan Job Canceled 232 Disk Wiping menu 181 display troubleshooting display is blank 263 display...
... the ADF 93 using the touch screen 108 F factory defaults, restoring printer control panel menus 261 fax card installing 43 Fax failed 232 Fax memory full 232 Fax Mode (Analog Fax Setup) menu 196 Fax Mode (Fax Server Setup) menu 204 Fax partition inoperative. Scan Job Canceled 232 Disk Wiping menu 181 display troubleshooting display is blank 263 display...
User's Guide
Page 310
... creating shortcuts using the Embedded Web Server 113 creating shortcuts using the touch screen 114 forwarding faxes 120 holding faxes 119 improving fax quality 119 making a fax lighter or darker 115 sending a fax at a scheduled time 116 sending using the computer 113 sending using the printer control panel...15 publications 15 Finishing menu 220 firmware card installing 30 flash drive 135 Flash Drive menu 213 flash memory card installing 30 troubleshooting 277 Flushing buffer 233 forwarding faxes 120 FTP address book 122 FTP quality, improving 125 FTP screen advanced options 124 options 123, ...
... creating shortcuts using the Embedded Web Server 113 creating shortcuts using the touch screen 114 forwarding faxes 120 holding faxes 119 improving fax quality 119 making a fax lighter or darker 115 sending a fax at a scheduled time 116 sending using the computer 113 sending using the printer control panel...15 publications 15 Finishing menu 220 firmware card installing 30 flash drive 135 Flash Drive menu 213 flash memory card installing 30 troubleshooting 277 Flushing buffer 233 forwarding faxes 120 FTP address book 122 FTP quality, improving 125 FTP screen advanced options 124 options 123, ...
User's Guide
Page 311
...letterhead in trays 73 multipurpose feeder 80 transparencies 80 M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 ...295, 296, 297, 298, 299, 300, 301, 302 Index 311 O options fax card 26, 43 firmware card 30 firmware cards 26 flash memory card 30 internal 26 Internal Solutions Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102...
...letterhead in trays 73 multipurpose feeder 80 transparencies 80 M Macintosh wireless network installation 51 maintenance kit ordering 254 memory card installing 29 troubleshooting 277 Memory full, cannot print faxes 235 menu settings page printing 46 menus Active NIC 166 AppleTalk 171 Bin Setup 163 Confidential Print 180 ...295, 296, 297, 298, 299, 300, 301, 302 Index 311 O options fax card 26, 43 firmware card 30 firmware cards 26 flash memory card 30 internal 26 Internal Solutions Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102...
User's Guide
Page 313
...Fax server 'To Format' not set up . Contact system administrator. 239 Some held jobs from Macintosh computer 134 from Windows 134 Q Quality menu 222 Queued for sending 236 R Ready 236 Reattach bin 236 Reattach bin - 236 Reattach envelope feeder 237 Receive complete 237 Receiving page 237 recycled paper using 88 recycling Lexmark...finisher side door 232 Connect bps 232 Dialing 232 Disk corrupted 232 Disk Full - Scan Job Canceled 232 Fax failed 232 Fax memory full 232 Fax partition inoperative. 62 Disk full 246 63 Unformatted disk 246 80 Routine maintenance needed 246 841-846 Scanner Service...
...Fax server 'To Format' not set up . Contact system administrator. 239 Some held jobs from Macintosh computer 134 from Windows 134 Q Quality menu 222 Queued for sending 236 R Ready 236 Reattach bin 236 Reattach bin - 236 Reattach envelope feeder 237 Receive complete 237 Receiving page 237 recycled paper using 88 recycling Lexmark...finisher side door 232 Connect bps 232 Dialing 232 Disk corrupted 232 Disk Full - Scan Job Canceled 232 Fax failed 232 Fax memory full 232 Fax partition inoperative. 62 Disk full 246 63 Unformatted disk 246 80 Routine maintenance needed 246 841-846 Scanner Service...