Troubleshooting Guide
Page 1
... properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are using a Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. The toner waste container door is on . • The printer cable is ...securely attached to the printer and the host computer, print server, option, or other countries/ regions, visit the Lexmark Web site at www.lexmark.com. Lexmark™ C782 Troubleshooting Guide Online customer support...
... properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are using a Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. The toner waste container door is on . • The printer cable is ...securely attached to the printer and the host computer, print server, option, or other countries/ regions, visit the Lexmark Web site at www.lexmark.com. Lexmark™ C782 Troubleshooting Guide Online customer support...
User's Guide
Page 4
Contents Print cartridges ...61 Toner waste container ...62 Fuser and ITU ...62 Recycling Lexmark products ...63 Chapter 5: Clearing paper jams 64 Identifying jams ...64 Access doors and trays ...65 Understanding jam messages ...66 Clearing the entire paper path ...67 ...
Contents Print cartridges ...61 Toner waste container ...62 Fuser and ITU ...62 Recycling Lexmark products ...63 Chapter 5: Clearing paper jams 64 Identifying jams ...64 Access doors and trays ...65 Understanding jam messages ...66 Clearing the entire paper path ...67 ...
User's Guide
Page 49
... papers • Rough-edged, rough or heavily textured surface papers or curled papers • Recycled papers containing more than 25% post-consumer waste that can cause paper feeding or print quality issues. Paper containing fibers such as the printer for use it. Excessive curl can cause paper feeding...paper handling. If the paper is the tendency of paper directly affects print quality. Media specifications Curl Curl is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. Smoothness needs to be adjusted with a high degree of material.
... papers • Rough-edged, rough or heavily textured surface papers or curled papers • Recycled papers containing more than 25% post-consumer waste that can cause paper feeding or print quality issues. Paper containing fibers such as the printer for use it. Excessive curl can cause paper feeding...paper handling. If the paper is the tendency of paper directly affects print quality. Media specifications Curl Curl is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. Smoothness needs to be adjusted with a high degree of material.
User's Guide
Page 62
...oiler fuser Printer voltage 100 V (Japan) 115 V 220 V Part number 40X1667 40X1651 40X1666 Toner waste container 62 Maintaining the printer The following is a list of cartridges you can order: C780 / C782 • Black print cartridge • Cyan print cartridge • Magenta print cartridge • ... Program print cartridge Magenta extra high yield Return Program print cartridge Yellow extra high yield Return Program print cartridge Toner waste container When an 82 Waste toner box nearly full message appears on the display, you should order a new fuser.Order the correct type of...
...oiler fuser Printer voltage 100 V (Japan) 115 V 220 V Part number 40X1667 40X1651 40X1666 Toner waste container 62 Maintaining the printer The following is a list of cartridges you can order: C780 / C782 • Black print cartridge • Cyan print cartridge • Magenta print cartridge • ... Program print cartridge Magenta extra high yield Return Program print cartridge Yellow extra high yield Return Program print cartridge Toner waste container When an 82 Waste toner box nearly full message appears on the display, you should order a new fuser.Order the correct type of...
User's Guide
Page 87
...image box. 7 Troubleshooting Online customer support Customer support is on the left side of the printer. See the label behind the toner waste container door of the printer. Printing multi-language PDFs Symptom Some maintenance and troubleshooting documents do not print. Solution 1 Open the... document you are experiencing, the message on the menu settings page. The toner waste container door is available on the Lexmark Web site at www.lexmark.com Note: When calling for service, call 1-800-Lexmark (1-800-539-6275). Checking an unresponsive printer If your printer model type and...
...image box. 7 Troubleshooting Online customer support Customer support is on the left side of the printer. See the label behind the toner waste container door of the printer. Printing multi-language PDFs Symptom Some maintenance and troubleshooting documents do not print. Solution 1 Open the... document you are experiencing, the message on the menu settings page. The toner waste container door is available on the Lexmark Web site at www.lexmark.com Note: When calling for service, call 1-800-Lexmark (1-800-539-6275). Checking an unresponsive printer If your printer model type and...
User's Guide
Page 108
... Warranty C780, C780n, C782, C782n printer Lexmark International, Inc. Notices Laser notice The printer is never any human access to laser radiation above a Class I level during the warranty period, contact a Remarketer or Lexmark for resale, from Lexmark or a Lexmark Remarketer, referred to you...during normal use , and not for repair or replacement (at http://support.lexmark.com. Fuser Units, Image Transfer Units, Waste Toner Bottles, and Paper Feed items, and any other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of a repair not included...
... Warranty C780, C780n, C782, C782n printer Lexmark International, Inc. Notices Laser notice The printer is never any human access to laser radiation above a Class I level during the warranty period, contact a Remarketer or Lexmark for resale, from Lexmark or a Lexmark Remarketer, referred to you...during normal use , and not for repair or replacement (at http://support.lexmark.com. Fuser Units, Image Transfer Units, Waste Toner Bottles, and Paper Feed items, and any other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of a repair not included...
Help Menu Pages
Page 12
... 2 Menu map A number of menus are available to make it easy to change printer settings. Supplies Menu Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Box Fuser ITU Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin...
... 2 Menu map A number of menus are available to make it easy to change printer settings. Supplies Menu Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Box Fuser ITU Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin...
Help Menu Pages
Page 20
Print cartridges Visit the lexmark Web site at www.lexmark.com for these items. The following is a list of 1 Supplies guide The following tables list the part numbers for ordering new print cartridges, toner waste containers, fusers, or image transfer units (ITU). Fuser or ITU Refer ...to the part number listed on the fuser or ITU for the appropriate reordering number for print cartridge ordering information. Supplies guide Page 1 of cartridges you can order. C780 / C782 C782 •...
Print cartridges Visit the lexmark Web site at www.lexmark.com for these items. The following is a list of 1 Supplies guide The following tables list the part numbers for ordering new print cartridges, toner waste containers, fusers, or image transfer units (ITU). Fuser or ITU Refer ...to the part number listed on the fuser or ITU for the appropriate reordering number for print cartridge ordering information. Supplies guide Page 1 of cartridges you can order. C780 / C782 C782 •...
Service Manual
Page 9
... tray 7-20 Assembly 14: Autocompensator assembly 7-21 Assembly 15: ITU assembly 7-22 Assembly 16: ITU drive assembly 7-23 Assembly 17: ITU loading 7-24 Assembly 18: Waste toner 7-26 Assembly 19: BOR drive assembly 7-27 Assembly 20: Cartridge contact assembly 7-28 Assembly 21: Cartridge drive assembly 7-29 Assembly 22: Electronics 7-30 Assembly 23...
... tray 7-20 Assembly 14: Autocompensator assembly 7-21 Assembly 15: ITU assembly 7-22 Assembly 16: ITU drive assembly 7-23 Assembly 17: ITU loading 7-24 Assembly 18: Waste toner 7-26 Assembly 19: BOR drive assembly 7-27 Assembly 20: Cartridge contact assembly 7-28 Assembly 21: Cartridge drive assembly 7-29 Assembly 22: Electronics 7-30 Assembly 23...
Service Manual
Page 161
... only affect printer function when you have the optional equipment or the specified printer language. Supplies Menu Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Box Fuser ITU Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin...
... only affect printer function when you have the optional equipment or the specified printer language. Supplies Menu Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Waste Toner Box Fuser ITU Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin...
Service Manual
Page 171
.... View supplies Displays the current level of paper from the Lexmark Web site. 30 toner cartridge missing Install the specified toner cartridge, and close the front cover. 31 Defective Replace the specified toner cartridge, and close the front cover. Diagnostic information 2-129...message. Remove any remaining packing material. USB USB device unsupported Remove the USB device to clear the message. Waste Toner Life Warning • Waste toner bottle is processing data through the specified USB port. Some held jobs until there is successful. Submitting selection...
.... View supplies Displays the current level of paper from the Lexmark Web site. 30 toner cartridge missing Install the specified toner cartridge, and close the front cover. 31 Defective Replace the specified toner cartridge, and close the front cover. Diagnostic information 2-129...message. Remove any remaining packing material. USB USB device unsupported Remove the USB device to clear the message. Waste Toner Life Warning • Waste toner bottle is processing data through the specified USB port. Some held jobs until there is successful. Submitting selection...
Service Manual
Page 177
... messages (continued) User primary message 63 Unformatted disk 82 Waste toner box nearly full 82 Replace Waste toner box 82 Waste toner box missing 83 ITU missing Explanation • Press to clear the message and continue printing. Install the waste toner box, and press to clear the message and continue printing... frame above the ITU opening and lowering the MPF assembly. Press to clear the message and continue printing. • Replace the waste toner box. • Press to continue. When locked, the lever should be defective and require replacing. The ITU release lever is ...
... messages (continued) User primary message 63 Unformatted disk 82 Waste toner box nearly full 82 Replace Waste toner box 82 Waste toner box missing 83 ITU missing Explanation • Press to clear the message and continue printing. Install the waste toner box, and press to clear the message and continue printing... frame above the ITU opening and lowering the MPF assembly. Press to clear the message and continue printing. • Replace the waste toner box. • Press to continue. When locked, the lever should be defective and require replacing. The ITU release lever is ...
Service Manual
Page 283
.... Retain this assembly. 1. See "Inner system board shield removal" on page 7-16 for part numbers associated with this sheet to print the page. 3. Open the waste toner container door, and slide the container out. 6. Repair information 4-55 5061 Media size sensing assembly removal See "Media size sensing" on page 4-48. 5. Turn the...
.... Retain this assembly. 1. See "Inner system board shield removal" on page 7-16 for part numbers associated with this sheet to print the page. 3. Open the waste toner container door, and slide the container out. 6. Repair information 4-55 5061 Media size sensing assembly removal See "Media size sensing" on page 4-48. 5. Turn the...
Service Manual
Page 285
Be careful with the exposed fingers. Reinstall the ground screw, inner system board shield, waste toner container, outer system board shield, and the covers. Press on the back of the aligning hole. Do not allow them to the left until the ...
Be careful with the exposed fingers. Reinstall the ground screw, inner system board shield, waste toner container, outer system board shield, and the covers. Press on the back of the aligning hole. Do not allow them to the left until the ...
Service Manual
Page 293
... Remove the left lower cover to slide off the post. Reinsert paper tray into printer. 4. Rotate the handle to access the nip relief handle. Remove waste toner container. 3. a. Remove the broken pieces of old handle.
... Remove the left lower cover to slide off the post. Reinsert paper tray into printer. 4. Rotate the handle to access the nip relief handle. Remove waste toner container. 3. a. Remove the broken pieces of old handle.
Service Manual
Page 295
Check for proper operation. 6. Replace the covers. Install the waste toner container. 7. 5061 4. This seats the nip relief lever into its home position. Once the handle snaps onto the post, press the upper portion of the handle to the right, and rotate the handle into the correct position. 5. Repair information 4-67
Check for proper operation. 6. Replace the covers. Install the waste toner container. 7. 5061 4. This seats the nip relief lever into its home position. Once the handle snaps onto the post, press the upper portion of the handle to the right, and rotate the handle into the correct position. 5. Repair information 4-67
Service Manual
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5061 See "System board" on page 5-7. Connector J20 Bottom options connector Waste toner full Media size JETH1 Ethernet port JMMY1 Yellow printhead mirror motor Pin no. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 1 2 3 4 5 6 7 8 9 10 ...
5061 See "System board" on page 5-7. Connector J20 Bottom options connector Waste toner full Media size JETH1 Ethernet port JMMY1 Yellow printhead mirror motor Pin no. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 1 2 3 4 5 6 7 8 9 10 ...
Service Manual
Page 456
... paper feed output (redrive) 7-14 paper feed transport 7-17 printheads 7-13 StapleSmart finisher 7-62, 7-63, 7-64, 7-65 transfer 7-12 vacuum transport belt assembly (VTB) 7-11 waste toner container 7-26 parts packets 7-71 pick rolls, removal 4-70 POR sequence 2-2 power cords 7-31 power-on sequence (POR) 2-2 PPDS Emulation 3-33 preventive maintenance 6-1 Print Mode...
... paper feed output (redrive) 7-14 paper feed transport 7-17 printheads 7-13 StapleSmart finisher 7-62, 7-63, 7-64, 7-65 transfer 7-12 vacuum transport belt assembly (VTB) 7-11 waste toner container 7-26 parts packets 7-71 pick rolls, removal 4-70 POR sequence 2-2 power cords 7-31 power-on sequence (POR) 2-2 PPDS Emulation 3-33 preventive maintenance 6-1 Print Mode...
Service Manual
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... 4-91 transfer plate assembly 4-94 vacuum transport belt (VTB) 4-95 vacuum transport belt (VTB) fan 4-97 waste container door 4-97 waste container latch 4-98 web oiler fuser assembly and card 4-99 Reset Calibration 3-28 Reset Fuser Count 3-32 resolution ...expander option 2-5 StapleSmart finisher 2-5 system board cabling reference 5-6 connections 5-7, 5-8 location 5-1 parts catalog 7-36 removal 4-89 T Toggle ITU 3-13 Toner Darkness 2-120 toner darkness 1-3 tools required 1-1 Transfer Adjust 3-28 transfer HVPS board connectors 5-20 location 5-1 parts catalog 7-34 removal 4-91 service checks 2-79 ...
... 4-91 transfer plate assembly 4-94 vacuum transport belt (VTB) 4-95 vacuum transport belt (VTB) fan 4-97 waste container door 4-97 waste container latch 4-98 web oiler fuser assembly and card 4-99 Reset Calibration 3-28 Reset Fuser Count 3-32 resolution ...expander option 2-5 StapleSmart finisher 2-5 system board cabling reference 5-6 connections 5-7, 5-8 location 5-1 parts catalog 7-36 removal 4-89 T Toggle ITU 3-13 Toner Darkness 2-120 toner darkness 1-3 tools required 1-1 Transfer Adjust 3-28 transfer HVPS board connectors 5-20 location 5-1 parts catalog 7-34 removal 4-91 service checks 2-79 ...
Service Manual
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... packet, ITU loading-cyan 7-25 Parts packet, ITU loading (1xx/3xx)-magenta 7-25 Parts packet, ITU loading-black 7-25 Black terminal contact assembly 7-25, 7-39 Waste container latch 7-26 Waste container latch spring 7-26 Waste toner container 7-26 Part number index I-11
... packet, ITU loading-cyan 7-25 Parts packet, ITU loading (1xx/3xx)-magenta 7-25 Parts packet, ITU loading-black 7-25 Black terminal contact assembly 7-25, 7-39 Waste container latch 7-26 Waste container latch spring 7-26 Waste toner container 7-26 Part number index I-11