IPDS Printer and Host Setup Guide
Page 27
... experience printing problems, set Host Resolution to Network Job Timeout. This disables the network job timeout. 3 Save/Submit any changes and return to "4028" under MENU/Menus > Option Card Menu > IPDS MENU > EMULATION. 1 "Resident" is the default setting. b) The recommended Host Resolution setting is delayed between the host and printer. Using the control panel MENU/Menus, select Reports > Network Setup Page. This can be manually disabled by setting it to "0" (or to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page...
... experience printing problems, set Host Resolution to Network Job Timeout. This disables the network job timeout. 3 Save/Submit any changes and return to "4028" under MENU/Menus > Option Card Menu > IPDS MENU > EMULATION. 1 "Resident" is the default setting. b) The recommended Host Resolution setting is delayed between the host and printer. Using the control panel MENU/Menus, select Reports > Network Setup Page. This can be manually disabled by setting it to "0" (or to the Ready screen. 4 To verify the new print server settings, print a Network Setup Page...
IPDS Printer and Host Setup Guide
Page 28
... changed. Step 8 Troubleshooting If the IPDS job does not print, try the following. 1 If BUSY is not displayed in the printer control panel or if the printer remains in Ready mode, check the status of the IPDS job prints, BUSY will be spooled to disk (when available) and be "inactive" if waiting for a print job. The status will resume printing automatically. If you experience printing problems, set the print priority of the following settings: a) Set...
... changed. Step 8 Troubleshooting If the IPDS job does not print, try the following. 1 If BUSY is not displayed in the printer control panel or if the printer remains in Ready mode, check the status of the IPDS job prints, BUSY will be spooled to disk (when available) and be "inactive" if waiting for a print job. The status will resume printing automatically. If you experience printing problems, set the print priority of the following settings: a) Set...
User's Guide
Page 27
... a USB flash memory device and print PDF and supported graphic files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx files). The lights indicate whether the printer power is on the operator panel is used to connect a host computer. Press Select to select an item, to submit a configuration item, or to open the menu index. USB Direct interface The host USB Direct interface on , the printer is displayed. A two-toned green and red LED...
... a USB flash memory device and print PDF and supported graphic files (.gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx files). The lights indicate whether the printer power is on the operator panel is used to connect a host computer. Press Select to select an item, to submit a configuration item, or to open the menu index. USB Direct interface The host USB Direct interface on , the printer is displayed. A two-toned green and red LED...
User's Guide
Page 61
... optional duplex unit. Lets you can cancel the job. Supply Toner Color toner Print media Menu selection item What the setting does Toner Darkness in the Settings Æ Quality Menu Color Saver in a cartridge incompatibility failure message. Multipage Print in the Settings Æ Finishing Menu Duplex in the Settings Æ Finishing Menu Causes the printer to use these settings, see Holding a job in the printer those cartridges were shipped with. Ordering supplies To order supplies in your color toner. Have a new cartridge available when the current one side...
... optional duplex unit. Lets you can cancel the job. Supply Toner Color toner Print media Menu selection item What the setting does Toner Darkness in the Settings Æ Quality Menu Color Saver in a cartridge incompatibility failure message. Multipage Print in the Settings Æ Finishing Menu Duplex in the Settings Æ Finishing Menu Causes the printer to use these settings, see Holding a job in the printer those cartridges were shipped with. Ordering supplies To order supplies in your color toner. Have a new cartridge available when the current one side...
User's Guide
Page 95
... print cartridges are low on toner. • The print cartridges are defective or have been installed in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to the color displayed on the control panel. Troubleshooting Symptom Cause Solution Print too light • Paper settings may be incorrect. • The Toner Darkness setting is too light. • You are using paper that does not meet the printer specifications. • The Paper Type setting for the tray you...
... print cartridges are low on toner. • The print cartridges are defective or have been installed in the Quality Menu and press Select to adjust the color. • Replace the print cartridge that corresponds to the color displayed on the control panel. Troubleshooting Symptom Cause Solution Print too light • Paper settings may be incorrect. • The Toner Darkness setting is too light. • You are using paper that does not meet the printer specifications. • The Paper Type setting for the tray you...
User's Guide
Page 99
... combinations. Solving color quality problems 99 The Color Samples menu item can examine the color samples pages and identify the box whose color is close to the desired color match, but the user would like to Off, the color is obtained by using the printer Embedded Web Server interface, which the printer cannot exactly reproduce the desired color, users should be used (Auto, Off, or Manual), the type of object being printed (text, graphics...
... combinations. Solving color quality problems 99 The Color Samples menu item can examine the color samples pages and identify the box whose color is close to the desired color match, but the user would like to Off, the color is obtained by using the printer Embedded Web Server interface, which the printer cannot exactly reproduce the desired color, users should be used (Auto, Off, or Manual), the type of object being printed (text, graphics...
Help Menu Pages
Page 8
... Setting sRGB Display Manual Color RGB Image Setting Color quality guide Page 6 of 7 computer operating system adjusts the colors specified in which the printer cannot exactly reproduce the desired color, users should be able to identify adequate color matches for the majority of cases. The color combination labeled on the box can provide useful information in a software application. The Color Samples menu item can then be used (Auto, Off, or Manual), the type of object being printed...
... Setting sRGB Display Manual Color RGB Image Setting Color quality guide Page 6 of 7 computer operating system adjusts the colors specified in which the printer cannot exactly reproduce the desired color, users should be able to identify adequate color matches for the majority of cases. The color combination labeled on the box can provide useful information in a software application. The Color Samples menu item can then be used (Auto, Off, or Manual), the type of object being printed...
Service Manual
Page 5
... error code displayed 2-102 Smudged or distorted images on fused page 2-102 Toner is on the back of the printed page 2-103 Light lines or streaks appear on the page 2-103 White streak in color plane 2-104 Paper wrapped around the second transfer roll 2-104 User troubleshooting for quality 2-105 Second transfer roll service check 2-109 StapleSmart finisher service check 2-111 Tray 1 service check 2-115 Tray 1 media size sensing service check 2-116 User operator panel, menus, and messages 2-117 Understanding the printer operator panel 2-117 Operator panel buttons 2-117 Menu...
... error code displayed 2-102 Smudged or distorted images on fused page 2-102 Toner is on the back of the printed page 2-103 Light lines or streaks appear on the page 2-103 White streak in color plane 2-104 Paper wrapped around the second transfer roll 2-104 User troubleshooting for quality 2-105 Second transfer roll service check 2-109 StapleSmart finisher service check 2-111 Tray 1 service check 2-115 Tray 1 media size sensing service check 2-116 User operator panel, menus, and messages 2-117 Understanding the printer operator panel 2-117 Operator panel buttons 2-117 Menu...
Service Manual
Page 43
... stop? "9xx service errors" on page 2-3 - "User attendance messages" on page 2-117 - 5061 2. "Understanding the printer operator panel" on page 2-124 - "Symptom table-5-bin mailbox option" on page 2-7 - To determine the corrective action necessary to the printer. "1xx service errors" on page 2-5 - Check the "POR (Power-On Reset) sequence" on page 2-5 • If you have an error message or user message, check the following locations: - "Symptom table-output expander option" on page 2-9 - "2xx paper jams" on page 2-5 - "Symptom table-500-sheet...
... stop? "9xx service errors" on page 2-3 - "User attendance messages" on page 2-117 - 5061 2. "Understanding the printer operator panel" on page 2-124 - "Symptom table-5-bin mailbox option" on page 2-7 - To determine the corrective action necessary to the printer. "1xx service errors" on page 2-5 - Check the "POR (Power-On Reset) sequence" on page 2-5 • If you have an error message or user message, check the following locations: - "Symptom table-output expander option" on page 2-9 - "2xx paper jams" on page 2-5 - "Symptom table-500-sheet...
Service Manual
Page 51
... unexpected time. Open the printers left door (Paper Jam Removal Door) to "200.05 paper jam service check" on page 2-30. S2 sensor was made excessively early. Laser paper path sensor obstructed. If removing the jammed media does not fix the problem, go to "200.21, 200.28, and 200.29 paper jam service check" on page 2-29. 5061 Error codes and paper jam messages (continued) Error code Action 2xx paper jams 200.03 Paper Jam Clear Paper Path 200.04 Paper Jam Clear Paper Path 200.05 Paper Jam Clear Paper Path 200.06 Paper Jam Clear Paper Path 200.07 Paper Jam Clear Paper...
... unexpected time. Open the printers left door (Paper Jam Removal Door) to "200.05 paper jam service check" on page 2-30. S2 sensor was made excessively early. Laser paper path sensor obstructed. If removing the jammed media does not fix the problem, go to "200.21, 200.28, and 200.29 paper jam service check" on page 2-29. 5061 Error codes and paper jam messages (continued) Error code Action 2xx paper jams 200.03 Paper Jam Clear Paper Path 200.04 Paper Jam Clear Paper Path 200.05 Paper Jam Clear Paper Path 200.06 Paper Jam Clear Paper Path 200.07 Paper Jam Clear Paper...
Service Manual
Page 53
... Paper Jam Clear Paper Path 282.98 Staple Jam Check Stapler Paper is jammed in the 5-Bin Mailbox Option. If removing the jammed media does not fix the problem, go to try and clear the error code. Open the finisher option front door to initiate priming and resume printing. Open the door of option to access the jammed media. General Engine Software Errors 902 through 907 indicate an unrecoverable engine software error. See "ITU assembly removal" on page 2-50. Paper has jammed at the output bin. Open the rear door...
... Paper Jam Clear Paper Path 282.98 Staple Jam Check Stapler Paper is jammed in the 5-Bin Mailbox Option. If removing the jammed media does not fix the problem, go to try and clear the error code. Open the finisher option front door to initiate priming and resume printing. Open the door of option to access the jammed media. General Engine Software Errors 902 through 907 indicate an unrecoverable engine software error. See "ITU assembly removal" on page 2-50. Paper has jammed at the output bin. Open the rear door...
Service Manual
Page 56
5061 Error codes and paper jam messages (continued) Error code 990.01 Action This error message indicates that the printer did not detect the ITU belt home sensor. See "Duplex option service check" on page 3-29. Service checks 100.01 ITU error service check A 100.01 ITU error indicates that an equipment check condition has occurred in the specified device, but the reflective tape is no longer passing within a certain time period, the printer posts an error due...
5061 Error codes and paper jam messages (continued) Error code 990.01 Action This error message indicates that the printer did not detect the ITU belt home sensor. See "Duplex option service check" on page 3-29. Service checks 100.01 ITU error service check A 100.01 ITU error indicates that an equipment check condition has occurred in the specified device, but the reflective tape is no longer passing within a certain time period, the printer posts an error due...
Service Manual
Page 68
... Check the magenta cartridge drive motor cable connection to step 5 Problem resolved Contact your next level of support. 2-26 Service Manual Is the cable installed correctly? Go to J19 on the system board. Step 1 2 3 4 5 Actions and questions Check the black cartridge drive motor cable connection to lock, has lost lock, or signature button could not be read . Replace the system board. Check continuity of the magenta cartridge drive motor cable. Does this fix the problem...
... Check the magenta cartridge drive motor cable connection to step 5 Problem resolved Contact your next level of support. 2-26 Service Manual Is the cable installed correctly? Go to J19 on the system board. Step 1 2 3 4 5 Actions and questions Check the black cartridge drive motor cable connection to lock, has lost lock, or signature button could not be read . Replace the system board. Check continuity of the magenta cartridge drive motor cable. Does this fix the problem...
Service Manual
Page 83
... 7 Replace the pick rolls. See "Pick rolls removal" on page 2-43. Yes Go to step 2 Inform the customer that media loaded in the tray meets specifications. Go to step 3 No Go to "HCIT" on page 4-70. Go to pick and feed envelopes from the tray. Are the autocompensator pick rolls correctly installed? 6 Observe the pick rolls as they try to step 8 243.xx paper jam service check...
... 7 Replace the pick rolls. See "Pick rolls removal" on page 2-43. Yes Go to step 2 Inform the customer that media loaded in the tray meets specifications. Go to step 3 No Go to "HCIT" on page 4-70. Go to pick and feed envelopes from the tray. Are the autocompensator pick rolls correctly installed? 6 Observe the pick rolls as they try to step 8 243.xx paper jam service check...
Service Manual
Page 135
... supplies or maintenance items, which are displayed, go to help isolate the problem. Replace the cable. Diagnostic information 2-93 Check for print quality. • If a specific color has a print quality problem, first try a new cartridge to "Service error code and paper jam message table" on page 4-91. Yes If a second transfer roll is not installed, install a new one or more CRUs (Customer Replaceable Units) designated as necessary. See "Transfer HVPS board removal" on page 2-7 and perform the necessary action. An incorrect printer driver for the installed software...
... supplies or maintenance items, which are displayed, go to help isolate the problem. Replace the cable. Diagnostic information 2-93 Check for print quality. • If a specific color has a print quality problem, first try a new cartridge to "Service error code and paper jam message table" on page 4-91. Yes If a second transfer roll is not installed, install a new one or more CRUs (Customer Replaceable Units) designated as necessary. See "Transfer HVPS board removal" on page 2-7 and perform the necessary action. An incorrect printer driver for the installed software...
Service Manual
Page 159
... and text. A message indicating the menus are located below the display, and the numeric pad is used on , but idle Printer is warming up, processing data, or printing a job Operator intervention is displayed. Back Menu Stop Indicator light BACK MENU STOP 1 2 3 4 5 6 7 8 9 0 # Numeric pad USB Direct interface Navigation buttons Operator panel buttons Button Back Menu Stop Indicator light Select button Function Press the Back button to return to access the menu index. When the printer has stopped, the status line in the...
... and text. A message indicating the menus are located below the display, and the numeric pad is used on , but idle Printer is warming up, processing data, or printing a job Operator intervention is displayed. Back Menu Stop Indicator light BACK MENU STOP 1 2 3 4 5 6 7 8 9 0 # Numeric pad USB Direct interface Navigation buttons Operator panel buttons Button Back Menu Stop Indicator light Select button Function Press the Back button to return to access the menu index. When the printer has stopped, the status line in the...
Service Manual
Page 164
... files containing fine line detail, such as architectural drawings, maps, electronic circuit diagrams, and flow charts. This setting is not a menu item. Utilities Menu Use this menu selection to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Utilities Menu Menu selection Factory Defaults Purpose Returns printer settings to the factory default values except: • Display Language • All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu • Resources residing in flash memory or on object type...
... files containing fine line detail, such as architectural drawings, maps, electronic circuit diagrams, and flow charts. This setting is not a menu item. Utilities Menu Use this menu selection to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Utilities Menu Menu selection Factory Defaults Purpose Returns printer settings to the factory default values except: • Display Language • All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu • Resources residing in flash memory or on object type...
Service Manual
Page 165
... Warning: Do not turn off , or reset the printer by pressing Stop ( ). Print Clear To print a color alignment test page, which can be used to defragment the flash memory. Transfers all statistics available for this operation. Cancels the request to format the flash memory and leaves current resources stored in the printer. Prints the estimated percentage of all job statistics stored on USB flash memory devices, and other types of Activate a print job problem. Deletes any data stored in flash memory to...
... Warning: Do not turn off , or reset the printer by pressing Stop ( ). Print Clear To print a color alignment test page, which can be used to defragment the flash memory. Transfers all statistics available for this operation. Cancels the request to format the flash memory and leaves current resources stored in the printer. Prints the estimated percentage of all job statistics stored on USB flash memory devices, and other types of Activate a print job problem. Deletes any data stored in flash memory to...
Service Manual
Page 172
... SENSOR TEST" on page 3-24 and check for the formatted data. • Cancel the current job. Press to the Busy/Waiting Menu. 2-130 Service Manual Cancel Job - If MP Feeder Size is set each link buffer to Auto. To enable Resource Save after this error message is received, the customer should exit the menu to activate the link buffer changes. The following actions can be taken: • Replace the media in the tray. • Make sure...
... SENSOR TEST" on page 3-24 and check for the formatted data. • Cancel the current job. Press to the Busy/Waiting Menu. 2-130 Service Manual Cancel Job - If MP Feeder Size is set each link buffer to Auto. To enable Resource Save after this error message is received, the customer should exit the menu to activate the link buffer changes. The following actions can be taken: • Replace the media in the tray. • Make sure...
Service Manual
Page 453
... door, service checks 2-79 Color Balance 2-121 Color Correction 2-120 color correction settings 1-3 Color Samples 2-121 Color Saver 2-120 Color Trapping 3-32 Configuration ID 3-27 configuration menu 3-31 accessing 3-6 Auto Color Adjust 3-34 Black Only Mode 3-32 Color Trapping 3-32 Demo Mode 3-33 Disk Encryption 3-35 Energy Conserve 3-33 entering 3-31 Env Prompts 3-34 EVENT LOG 3-33 Exit Config Menu 3-31, 3-35 Factory Defaults 3-33 Font Sharpening 3-34 Jobs On Disk 3-35 Panel Menu 3-33 Paper Prompts 3-34 PPDS Emulation 3-33 Print Quality Pages 3-32 Reset Fuser Count...
... door, service checks 2-79 Color Balance 2-121 Color Correction 2-120 color correction settings 1-3 Color Samples 2-121 Color Saver 2-120 Color Trapping 3-32 Configuration ID 3-27 configuration menu 3-31 accessing 3-6 Auto Color Adjust 3-34 Black Only Mode 3-32 Color Trapping 3-32 Demo Mode 3-33 Disk Encryption 3-35 Energy Conserve 3-33 entering 3-31 Env Prompts 3-34 EVENT LOG 3-33 Exit Config Menu 3-31, 3-35 Factory Defaults 3-33 Font Sharpening 3-34 Jobs On Disk 3-35 Panel Menu 3-33 Paper Prompts 3-34 PPDS Emulation 3-33 Print Quality Pages 3-32 Reset Fuser Count...