Troubleshooting Guide
Page 1
... full Remove the stack of paper from the location of the printer. For other network device. Lexmark™ C782 Troubleshooting Guide Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Note: When calling for service, call from the output ...not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are using the wrong printer driver or are printing to a file • Verify that you are supported. Press to return the printer to print in the U.S. The specified tray...
... full Remove the stack of paper from the location of the printer. For other network device. Lexmark™ C782 Troubleshooting Guide Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com Note: When calling for service, call from the output ...not connected properly Verify that you selected the printer driver associated with the Lexmark ABC. • If you are using the wrong printer driver or are printing to a file • Verify that you are supported. Press to return the printer to print in the U.S. The specified tray...
Troubleshooting Guide
Page 2
... an incompatible parallel cable. Hex Trace appears on the wrong paper or specialty media Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Finishing Menu. Large jobs do not print A formatting error has occurred • Print the job. (Only part... set correctly in the Finishing Menu or through the list of held jobs and deleting others you have enough memory Add printer memory or an optional hard disk. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both size and type are set to On Set Page ...
... an incompatible parallel cable. Hex Trace appears on the wrong paper or specialty media Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in the Finishing Menu. Large jobs do not print A formatting error has occurred • Print the job. (Only part... set correctly in the Finishing Menu or through the list of held jobs and deleting others you have enough memory Add printer memory or an optional hard disk. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for both size and type are set to On Set Page ...
Troubleshooting Guide
Page 5
... the print cartridge that corresponds to the color displayed on the control panel. Print too dark • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. ...8226; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. ...
... the print cartridge that corresponds to the color displayed on the control panel. Print too dark • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. ...8226; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. ...
User's Guide
Page 39
...Printing on specialty media (transparencies, labels, other application, select File Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray...Size/Type. i Press . j Press until the appears next to the media size you loaded. m Press . Loading the trays - The printer returns to the Ready state. 3 From the computer software application, set the paper type, size, and source according to the media you loaded...
...Printing on specialty media (transparencies, labels, other application, select File Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Paper tab, and then select the tray containing the specialty media from the Paper Tray...Size/Type. i Press . j Press until the appears next to the media size you loaded. m Press . Loading the trays - The printer returns to the Ready state. 3 From the computer software application, set the paper type, size, and source according to the media you loaded...
User's Guide
Page 42
... Job Routing. When you send a confidential job to hold the job in the driver that can delete the print job. c In the pop-up menu, select Plug-in printer memory until you are ready to view the printer driver settings. 3 Depending on a USB flash memory device. The job is not a... Routing. The PIN must enter a personal identification number (PIN) from the operator panel and choose to the printer. a When using the printer can print all your confidential print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to print or delete the job. Go...
... Job Routing. When you send a confidential job to hold the job in the driver that can delete the print job. c In the pop-up menu, select Plug-in printer memory until you are ready to view the printer driver settings. 3 Depending on a USB flash memory device. The job is not a... Routing. The PIN must enter a personal identification number (PIN) from the operator panel and choose to the printer. a When using the printer can print all your confidential print job, and follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to print or delete the job. Go...
User's Guide
Page 44
...Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the pop-up menu, choose Job Routing. 3 In the radio group, select the type of the job ...and stores the job in memory. Once all requested copies of held job you send a Reserve Print job, the printer does not print ...
...Macintosh 1 From a word processor, spreadsheet, browser, or other application, select File Æ Print. 2 Click Properties. (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Depending on the pop-up menu, choose Job Routing. 3 In the radio group, select the type of the job ...and stores the job in memory. Once all requested copies of held job you send a Reserve Print job, the printer does not print ...
User's Guide
Page 51
... being considered for use with the printer before buying large quantities. The top of the letterhead should be at www.lexmark.com/publications. Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency....use before buying large quantities. Use the following table for laser printers. Transparencies Feed transparencies from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. • Use transparencies designed specifically for help prevent jams. (...
... being considered for use with the printer before buying large quantities. The top of the letterhead should be at www.lexmark.com/publications. Lexmark recommends Lexmark Part Number 12A8240 letter size transparency and Lexmark Part Number 12A8241 A4 size transparency....use before buying large quantities. Use the following table for laser printers. Transparencies Feed transparencies from the printer driver, MarkVision™ Professional, or the operator panel to avoid damaging the printer. • Use transparencies designed specifically for help prevent jams. (...
User's Guide
Page 52
... • If zone coating of the adhesive at www.lexmark.com/publications. Partial sheets may seal the envelopes. Zone coating of the adhesive is 25% or less. If any way - Set the Paper Type from the printer operator panel, the printer driver, or from 90 g/m2 (24 lb bond) paper....Envelopes with 100% cotton content must be able to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use envelopes made from MarkVision Professional. • Do not load labels together with the...
... • If zone coating of the adhesive at www.lexmark.com/publications. Partial sheets may seal the envelopes. Zone coating of the adhesive is 25% or less. If any way - Set the Paper Type from the printer operator panel, the printer driver, or from 90 g/m2 (24 lb bond) paper....Envelopes with 100% cotton content must be able to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use envelopes made from MarkVision Professional. • Do not load labels together with the...
User's Guide
Page 53
...to 60%. • Store cartons of media on the preferred weight for proper media storage. Set this from the operator panel, the printer driver, or from MarkVision Professional. These help avoid media feeding problems and uneven print quality: • For best results, store media in an ... options). Media specifications • Remove a 3 mm (0.125 in.) strip from the leading edge to Card Stock from the operator panel, the printer driver, or from MarkVision Professional. Card stock Card stock is preferred, especially when printing bar codes. • Do not use with chemicals that have ...
...to 60%. • Store cartons of media on the preferred weight for proper media storage. Set this from the operator panel, the printer driver, or from MarkVision Professional. These help avoid media feeding problems and uneven print quality: • For best results, store media in an ... options). Media specifications • Remove a 3 mm (0.125 in.) strip from the leading edge to Card Stock from the operator panel, the printer driver, or from MarkVision Professional. Card stock Card stock is preferred, especially when printing bar codes. • Do not use with chemicals that have ...
User's Guide
Page 61
... you print up to be sure it is the same model, may result in the printer. The values range from 1 (lightest setting) to send a Verify Print job. Use your software application or printer driver to 5 (darkest setting). In other copies. Attempting to print two or more information ...faded print, remove the print cartridge. Combined with the duplex setting, Multipage Print lets you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for information about a Verify Print job, see the Menus and Messages Guide. Lets you conserve toner ...
... you print up to be sure it is the same model, may result in the printer. The values range from 1 (lightest setting) to send a Verify Print job. Use your software application or printer driver to 5 (darkest setting). In other copies. Attempting to print two or more information ...faded print, remove the print cartridge. Combined with the duplex setting, Multipage Print lets you print the other countries or regions, visit the Lexmark Web site at 1-800-539-6275 for information about a Verify Print job, see the Menus and Messages Guide. Lets you conserve toner ...
User's Guide
Page 88
... takes longer than expected to Off from the output bin, and then is blank or displays only diamonds. Verify that you selected the printer driver associated with the Lexmark C780, C782. • If you are using a USB port, make sure you are running Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 and...
... takes longer than expected to Off from the output bin, and then is blank or displays only diamonds. Verify that you selected the printer driver associated with the Lexmark C780, C782. • If you are using a USB port, make sure you are running Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 and...
User's Guide
Page 89
... informations, see Clearing mailbox, finisher, or output expander jams (Area M). Solution Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in Hex Trace mode. If you are using a parallel interface, make sure you can print your job....see the Menus and Messages Guide. Solution Realign the mailbox and the printer. Troubleshooting Symptom Cause Job prints from the Setup Menu. Collate is too complex. The printer does not have enough memory. occur. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for ...
... informations, see Clearing mailbox, finisher, or output expander jams (Area M). Solution Make sure the Paper Size and Paper Type specified in the printer driver match the paper size and type in Hex Trace mode. If you are using a parallel interface, make sure you can print your job....see the Menus and Messages Guide. Solution Realign the mailbox and the printer. Troubleshooting Symptom Cause Job prints from the Setup Menu. Collate is too complex. The printer does not have enough memory. occur. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for ...
User's Guide
Page 95
...28 lb bond to 47 lb bond (105 g/m2 to 175 g/m2 ), choose the Heavy setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in more information, see Print cartridges. • Replace the print cartridge...
...28 lb bond to 47 lb bond (105 g/m2 to 175 g/m2 ), choose the Heavy setting. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in the Quality Menu and press Select to adjust the color. •...; Load paper from the printer driver before sending the job to print. • Scroll to the Color Adjust setting in more information, see Print cartridges. • Replace the print cartridge...
User's Guide
Page 96
.... • Move the guides in the tray to off on the Lexmark Web site at www.lexmark.com for the size loaded. Solving print quality problems 96 color displayed on the control panel. Solution • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print...
.... • Move the guides in the tray to off on the Lexmark Web site at www.lexmark.com for the size loaded. Solving print quality problems 96 color displayed on the control panel. Solution • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print...
Help Menu Pages
Page 10
... page) Connection Guide Moving Guide ... The Menus and Messages Guide provides information on safely moving the printer Publications CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to print (... Other languages The User's Guide, Setup sheet, Menus and Messages Guide, and Help menu...
... page) Connection Guide Moving Guide ... The Menus and Messages Guide provides information on safely moving the printer Publications CD The Software and Documentation CD contains a User's Guide and a Menus and Messages Guide, and the appropriate printer drivers to print (... Other languages The User's Guide, Setup sheet, Menus and Messages Guide, and Help menu...
Help Menu Pages
Page 19
See "Set Paper Type and Paper Size" for help . 2 From the printer operator panel, set the paper type, size, and source according to view the printer driver settings. For more information about paper sizes, see the Media guide. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Type list box. e Select the...
See "Set Paper Type and Paper Size" for help . 2 From the printer operator panel, set the paper type, size, and source according to view the printer driver settings. For more information about paper sizes, see the Media guide. b Click Properties (or Options, Printer, or Setup, depending on ) from the Paper Type list box. e Select the...
Help Menu Pages
Page 22
...• The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before • The print cartridges are low on toner. settings match the type of paper you load in the...; The Toner Darkness setting is stiff, try feeding from another tray. • Replace the color print cartridge causing the streaks. setting from the printer driver before sending the job to be replaced. Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Print the...
...• The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before • The print cartridges are low on toner. settings match the type of paper you load in the...; The Toner Darkness setting is stiff, try feeding from another tray. • Replace the color print cartridge causing the streaks. setting from the printer driver before sending the job to be replaced. Replace the print cartridge, the transfer roller, the image transfer unit, or fuser as needed. Print the...
Help Menu Pages
Page 23
...Type setting is correct for the tray you are using is set to something other than Transparency. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting is set to Transparency. • The print cartridges are defective. • The ...• The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to match the paper or specialty media you are using. • The fuser is worn or defective. • Change Paper...
...Type setting is correct for the tray you are using is set to something other than Transparency. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting is set to Transparency. • The print cartridges are defective. • The ...• The Toner Darkness setting is too dark. • The print cartridges are defective. • Select a different Toner Darkness setting from the printer driver before sending the job to match the paper or specialty media you are using. • The fuser is worn or defective. • Change Paper...
Service Manual
Page 135
An incorrect printer driver for broken or damaged parts. Check for the installed software can be caused... See "Transfer HVPS board removal" on page 2-7 and perform the necessary action. Replace the cable. This sets all the printer defaults to the correct settings to check for print quality. • If a specific color has a print quality problem, first...the print quality service checks. • Use tray 1 (internal tray) to test the print quality of the base printer. • Be sure the fuser assembly is installed correctly. • Be sure the ITU assembly is installed correctly....
An incorrect printer driver for broken or damaged parts. Check for the installed software can be caused... See "Transfer HVPS board removal" on page 2-7 and perform the necessary action. Replace the cable. This sets all the printer defaults to the correct settings to check for print quality. • If a specific color has a print quality problem, first...the print quality service checks. • Use tray 1 (internal tray) to test the print quality of the base printer. • Be sure the fuser assembly is installed correctly. • Be sure the ITU assembly is installed correctly....
Service Manual
Page 149
...• The Weight setting is wrong for the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. • Use only transparencies recommended by the...is set to CardStock (or other appropriate weight). • Replace the fuser. For more than transparency. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from a new package. • Avoid ...
...• The Weight setting is wrong for the type of paper you are using. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the print cartridges. • Use only transparencies recommended by the...is set to CardStock (or other appropriate weight). • Replace the fuser. For more than transparency. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Utilities Menu. • Load paper from a new package. • Avoid ...