Troubleshooting Guide
Page 4
...8226; 28.3 mm (1.11 in.) • 72.4 mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may be defective. 4 Color misregistration Example Cause Color has shifted outside of the 20 lines beside the letter A. 8 Press or until On or Auto appears, and then ...press . Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold turning the printer on. Submitting Selection appears. and while 3 Release both buttons when Performing Self Test appears...
...8226; 28.3 mm (1.11 in.) • 72.4 mm (2.85 in.) If marks occur down a page, a toner cartridge or photoconductor may be defective. 4 Color misregistration Example Cause Color has shifted outside of the 20 lines beside the letter A. 8 Press or until On or Auto appears, and then ...press . Adjusting the color alignment 1 Make sure the printer is turned off . 2 From the control panel, press and hold turning the printer on. Submitting Selection appears. and while 3 Release both buttons when Performing Self Test appears...
Troubleshooting Guide
Page 5
...is too bright, or RGB Contrast setting is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. or worn. Toner cartridge is on the back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, ...belt. The media being used does not meet the printer specifications. • Load media from media. Turn Color Saver off. or worn. Replace the color cartridge causing the line. Transfer belt is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast...
...is too bright, or RGB Contrast setting is defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. or worn. Toner cartridge is on the back of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, ...belt. The media being used does not meet the printer specifications. • Load media from media. Turn Color Saver off. or worn. Replace the color cartridge causing the line. Transfer belt is incorrect. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast...
Troubleshooting Guide
Page 6
...paper path. Transfer belt is Replace the toner defective. Replace the fuser. Toner is Replace the toner low or may be almost cartridge. Transparency print quality is not supported. Solution If you are supported by the printer manufacturer. Print irregularities Example Cause Solution ... of media you are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. A toner cartridge is low. other than Transparency. Characters have jagged or uneven edges Cause Downloaded font is poor Cause Solution You...
...paper path. Transfer belt is Replace the toner defective. Replace the fuser. Toner is Replace the toner low or may be almost cartridge. Transparency print quality is not supported. Solution If you are supported by the printer manufacturer. Print irregularities Example Cause Solution ... of media you are using downloaded fonts, verify the fonts are using transparencies that do not meet the printer specifications. A toner cartridge is low. other than Transparency. Characters have jagged or uneven edges Cause Downloaded font is poor Cause Solution You...
Troubleshooting Guide
Page 7
... used does not Make sure you are using RGB or CMYK color combinations. Solid color pages Cause Photoconductor is worn or defective. Call for customer service. Printing presses, inkjet printers, and color laser printers create colors in this manner. Auto size sensing is set to Off, ... red and green can be printed? What is defective Replace the toner cartridge. that meets the printer specifications. Toner rubs off Cause Solution Specialty media is being used . How is color specified in the printer. Clipped images Cause Solution Guides in the selected tray are set...
... used does not Make sure you are using RGB or CMYK color combinations. Solid color pages Cause Photoconductor is worn or defective. Call for customer service. Printing presses, inkjet printers, and color laser printers create colors in this manner. Auto size sensing is set to Off, ... red and green can be printed? What is defective Replace the toner cartridge. that meets the printer specifications. Toner rubs off Cause Solution Specialty media is being used . How is color specified in the printer. Clipped images Cause Solution Guides in the selected tray are set...
Troubleshooting Guide
Page 8
... adjust the color? Note: The Color Samples pages are recommended. The color conversion tables used , then adjusting the Toner Darkness setting to improve the color? To obtain the highest projected color quality, transmissive overhead projectors are not useful if the software program does not specify colors with reflective overhead projectors. How does the printer know what color to closely...
... adjust the color? Note: The Color Samples pages are recommended. The color conversion tables used , then adjusting the Toner Darkness setting to improve the color? To obtain the highest projected color quality, transmissive overhead projectors are not useful if the software program does not specify colors with reflective overhead projectors. How does the printer know what color to closely...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
... on , but idle. • Solid red-Operator intervention is needed. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23...
... on , but idle. • Solid red-Operator intervention is needed. Stops all printer activity A list of the printer, such as Ready. • Supplies messages-Provide information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Understanding the control panel 7 BACK MENU 6 STOP X 5 1 2 7 BACK MENU 6 STOP X 5 4 3 4 1 1 23...
User's Guide
Page 37
...directly affects print quality. Fiber content Most high-quality xerographic media is very different from the printer environment. Paper and specialty media guide 37 Curl Curl is too rough, toner cannot fuse to the alignment of the media fibers in a sheet of stability resulting in ... it properly. Paper and specialty media guide Media guidelines Media characteristics The following media characteristics affect print quality and reliability. Weight The printer can cause media feeding or print quality issues. If media is time to high temperatures. Leave media in .), we recommend 90 ...
...directly affects print quality. Fiber content Most high-quality xerographic media is very different from the printer environment. Paper and specialty media guide 37 Curl Curl is too rough, toner cannot fuse to the alignment of the media fibers in a sheet of stability resulting in ... it properly. Paper and specialty media guide Media guidelines Media characteristics The following media characteristics affect print quality and reliability. Weight The printer can cause media feeding or print quality issues. If media is time to high temperatures. Leave media in .), we recommend 90 ...
User's Guide
Page 38
... withstand temperatures up to 180°C (356°F) without melting or releasing hazardous emissions Using letterhead Check with heat-resistant inks designed for laser printers. Paper and specialty media guide 38 User papers printed with the manufacturer or vendor to 90 g/m2 weights. • Use only forms... that are oxidation-set or oil-based generally meet DIN 19 309 • Media weighing less than ±2.3 mm (±0.09 in toner. Use inks that does not meet these guidelines when selecting preprinted forms and letterhead: • Use grain long papers for best results for...
... withstand temperatures up to 180°C (356°F) without melting or releasing hazardous emissions Using letterhead Check with heat-resistant inks designed for laser printers. Paper and specialty media guide 38 User papers printed with the manufacturer or vendor to 90 g/m2 weights. • Use only forms... that are oxidation-set or oil-based generally meet DIN 19 309 • Media weighing less than ±2.3 mm (±0.09 in toner. Use inks that does not meet these guidelines when selecting preprinted forms and letterhead: • Use grain long papers for best results for...
User's Guide
Page 50
...a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. ABC 7 Click File ... 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. The print quality test pages print. 5 Press until Prt Quality Pgs appears, and then press .
...a duplex job manually from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. ABC 7 Click File ... 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set the printer to Color Lock Out mode, and remove and store the color printing supplies. The print quality test pages print. 5 Press until Prt Quality Pgs appears, and then press .
User's Guide
Page 53
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
Printing 53 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door.
User's Guide
Page 69
...Color Alignment appears, and then press . 5 Press again to print the alignment page. You can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. If you need to print several copies, you can check the status of printer... control panel menus-See the Menus and Messages Guide for the printer supplies. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on page 45. Maintaining the printer 69 The printer performs its power-on . 3 Release both buttons when Performing ...
...Color Alignment appears, and then press . 5 Press again to print the alignment page. You can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. If you need to print several copies, you can check the status of printer... control panel menus-See the Menus and Messages Guide for the printer supplies. Aligning the toner cartridges Sometimes replacing the transfer belt affects the alignment of supplies A message appears on page 45. Maintaining the printer 69 The printer performs its power-on . 3 Release both buttons when Performing ...
User's Guide
Page 70
... upper and inner doors. 2 Remove all four toner cartridges. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this ... clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. Maintaining the printer 70 Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. 6 Press until Set A appears, ...
... upper and inner doors. 2 Remove all four toner cartridges. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this ... clock, and then Ready appears. For more information, see "Removing the color supplies" on page 87. Maintaining the printer 70 Warning: To avoid overexposing the photoconductors, do not remove the photoconductors for information about Lexmark authorized supplies dealers in your area. 6 Press until Set A appears, ...
User's Guide
Page 71
... letter- Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to continue printing. 4 Repeat this procedure multiple times until printed text and graphics remain faded. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded...
... letter- Note: Several hundred pages may be printed after one of the toner cartridge. 3 Reinsert the toner cartridge to continue printing. 4 Repeat this procedure multiple times until printed text and graphics remain faded. The recommended toner cartridges specifically designed for printer supplies assume printing on the control panel or when the print becomes faded...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
... to avoid personal injury or printer damage: • Always use at least two people to lift it down. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order a replacement waste toner box. For installation information, see... the documentation that came with the fuser. Part number C52025X Part name Waste toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. Maintaining the printer 73 Part number 40X3569 (120V/50-60Hz) 40X3570 (220-240V/50-60Hz) 40X3571 (100V/...
... to avoid personal injury or printer damage: • Always use at least two people to lift it down. Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you need to order a replacement waste toner box. For installation information, see... the documentation that came with the fuser. Part number C52025X Part name Waste toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. Maintaining the printer 73 Part number 40X3569 (120V/50-60Hz) 40X3570 (220-240V/50-60Hz) 40X3571 (100V/...
User's Guide
Page 88
Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm ... or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. For more information, see ...
Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) • 35.7 mm ... or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. For more information, see ...
User's Guide
Page 89
... is defective. Replace the photoconductor units. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the photoconductor units. Clean the printhead lenses. Troubleshooting 89 Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors may be defective. Photoconductors are dirty...
... is defective. Replace the photoconductor units. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Replace the photoconductor units. Clean the printhead lenses. Troubleshooting 89 Light colored line, white line, or incorrectly colored line Example ABCDE ABCDE Cause Toner cartridge is defective or worn. Photoconductors may be defective. Photoconductors are dirty...