Troubleshooting Guide
Page 4
..., and then press . 5 Press until Jam Recovery appears, and then press . 6 Press until Exit Config Menu appears, and then press . Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the defects occur ...CONFIG MENU appears. 4 Press until that number is turned off . 2 From the control panel, press and hold turning the printer on. Solution • Adjust the color alignment. Page that jammed does not reprint after you clear the jam Cause Solution Jam Recovery in the following topics may help...
..., and then press . 5 Press until Jam Recovery appears, and then press . 6 Press until Exit Config Menu appears, and then press . Replace the toner cartridge if the defects occur every: • 33.5 mm (1.32 in.) • 35.7 mm (1.41 in.) Replace the photoconductor if the defects occur ...CONFIG MENU appears. 4 Press until that number is turned off . 2 From the control panel, press and hold turning the printer on. Solution • Adjust the color alignment. Page that jammed does not reprint after you clear the jam Cause Solution Jam Recovery in the following topics may help...
Troubleshooting Guide
Page 5
...colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. photoconductor units. Color Saver is defective. Turn Color Saver off. Replace the toner cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. or worn. Fuser is Replace the toner defective, empty, cartridge. Print is too light Cause Solution Toner... Menu appears, and then press . Toner is defective. 9 Repeat steps 6 through 8 to Windows users only. • Adjust the color quality settings in the trays is on...
...colored line, white line, or incorrectly colored line Example Cause Solution Toner cartridge is On. photoconductor units. Color Saver is defective. Turn Color Saver off. Replace the toner cartridge. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. or worn. Fuser is Replace the toner defective, empty, cartridge. Print is too light Cause Solution Toner... Menu appears, and then press . Toner is defective. 9 Repeat steps 6 through 8 to Windows users only. • Adjust the color quality settings in the trays is on...
Troubleshooting Guide
Page 6
... to Transparency. Use only transparencies recommended by the printer, the host computer, and the software application. other than Transparency. Gray background Example Cause Solution Toner darkness setting is worn or defective. Replace the transfer belt. Replace the toner cartridge. 6 Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting...
... to Transparency. Use only transparencies recommended by the printer, the host computer, and the software application. other than Transparency. Gray background Example Cause Solution Toner darkness setting is worn or defective. Replace the transfer belt. Replace the toner cartridge. 6 Print is too dark Cause Solution Toner Darkness setting is too dark, RGB Brightness setting...
Troubleshooting Guide
Page 7
... the tray. Skewed print Cause Solution Guides in the selected tray are Move the guides in the tray to Heavy. Toner cartridge is RGB color? Paper curl Solution Remove and then reinstall the photoconductor. Cause Solution Paper Type and Paper Weight settings are not appropriate... of red, green, or blue needed to match the media in the tray. Replace the fuser. loaded. Printing presses, inkjet printers, and color laser printers create colors in this manner. Clipped images Cause Solution Guides in the selected tray are set for a different media size than what is loaded...
... the tray. Skewed print Cause Solution Guides in the selected tray are Move the guides in the tray to Heavy. Toner cartridge is RGB color? Paper curl Solution Remove and then reinstall the photoconductor. Cause Solution Paper Type and Paper Weight settings are not appropriate... of red, green, or blue needed to match the media in the tray. Replace the fuser. loaded. Printing presses, inkjet printers, and color laser printers create colors in this manner. Clipped images Cause Solution Guides in the selected tray are set for a different media size than what is loaded...
Troubleshooting Guide
Page 8
... specified in helping solve this particular type of toner being used (Auto, Off, or Manual), the type of object being projected. The color combination labeled on how the printer color sample pages may want to improve the color? When a user prints a document, information describing the type and color of the object in each object when using...
... specified in helping solve this particular type of toner being used (Auto, Off, or Manual), the type of object being projected. The color combination labeled on how the printer color sample pages may want to improve the color? When a user prints a document, information describing the type and color of the object in each object when using...
User's Guide
Page 5
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
......69 Cleaning the printhead lenses...70 Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ......88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print is too dark...91 Transparency print quality is poor ...91 Toner fog or background shading appears on the page 91 Gray background...
User's Guide
Page 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
Incorrect margins...93 Skewed print...93 Blank pages...93 Solid color pages ...93 Paper curl ...94 Toner specks ...94 Toner rubs off ...94 Solving color quality problems...95 Quality menu ...95 Frequently Asked Questions (FAQ) about color printing 97 Contacting Customer Support...100 Notices...102 Power consumption...105 Index...108 Contents 7
User's Guide
Page 11
... information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Pressing initiates action on a menu item. 3 Navigation buttons Press or to another screen. 4 Indicator light 5 Stop Indicates the printer status: • Off-The ...Select Description The display shows messages and pictures that rolls to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on , but idle. • Solid red-Operator intervention...
... information about supplies, such as Toner Low. • Show-me screens-Provide instructions for resolving common printer errors. Pressing initiates action on a menu item. 3 Navigation buttons Press or to another screen. 4 Indicator light 5 Stop Indicates the printer status: • Off-The ...Select Description The display shows messages and pictures that rolls to scroll through values or text that communicate information about the printer: • Printer status messages-Indicate the current status of options is offered once Stopped appears on , but idle. • Solid red-Operator intervention...
User's Guide
Page 37
...in its edges. Thick media may also require a longer conditioning period. Grain is too rough, toner cannot fuse to use grain long fibers. Media containing fibers such as the printer for media to printing and can cause feeding problems. Smoothness Media smoothness directly affects print quality. Fiber... 24 to 24 lb bond) media, use it. Consider these characteristics when evaluating new media stock. Curl Curl is made from the printer environment. Storing media unwrapped in hot, humid, cold, or dry conditions, even in media affects both print quality and the ability of...
...in its edges. Thick media may also require a longer conditioning period. Grain is too rough, toner cannot fuse to use grain long fibers. Media containing fibers such as the printer for media to printing and can cause feeding problems. Smoothness Media smoothness directly affects print quality. Fiber... 24 to 24 lb bond) media, use it. Consider these characteristics when evaluating new media stock. Curl Curl is made from the printer environment. Storing media unwrapped in hot, humid, cold, or dry conditions, even in media affects both print quality and the ability of...
User's Guide
Page 38
... mm (±0.09 in.), such as optical character recognition (OCR) forms In some cases, registration can be affected by the resin in toner. This information is acceptable for electrophotographic printing. The ink must be able to withstand temperatures up to 180°C (356°F) without ... jams and helps ensure trouble-free printing. mixing results in jams. • Do not use coated media unless they are specifically designed for laser printers. To help avoid jams and poor print quality: • Always use new, undamaged media. • Before loading media, know the recommended...
... mm (±0.09 in.), such as optical character recognition (OCR) forms In some cases, registration can be affected by the resin in toner. This information is acceptable for electrophotographic printing. The ink must be able to withstand temperatures up to 180°C (356°F) without ... jams and helps ensure trouble-free printing. mixing results in jams. • Do not use coated media unless they are specifically designed for laser printers. To help avoid jams and poor print quality: • Always use new, undamaged media. • Before loading media, know the recommended...
User's Guide
Page 50
...paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing 50 ABC 7 Click File Print. 8 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set to Color Lock Out mode, and... remove and store the color printing supplies. Printing a duplex job manually from a Macintosh computer 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 9 Make sure Page order is set the printer to Normal. 10 From the Print options area, select Odd numbered ...
...paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing 50 ABC 7 Click File Print. 8 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set to Color Lock Out mode, and... remove and store the color printing supplies. Printing a duplex job manually from a Macintosh computer 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 9 Make sure Page order is set the printer to Normal. 10 From the Print options area, select Odd numbered ...
User's Guide
Page 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53
Remove all three color toner cartridges. 8 Place the toner cartridges in a clean, sturdy box. 9 Close the lower door. 6 Close the box to protect the photoconductors from light. 7 Lift the small toner cartridge handles slightly and pull straight out. Printing 53
User's Guide
Page 69
Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to print several copies, you need to print the alignment page. Conserving supplies There are some settings that ... them. You can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. Maintaining the printer Periodically, certain tasks are ready to conserve toner and paper. For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of supplies A message...
Store supplies right side up in their original packing until Color Alignment appears, and then press . 5 Press again to print several copies, you need to print the alignment page. Conserving supplies There are some settings that ... them. You can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. Maintaining the printer Periodically, certain tasks are ready to conserve toner and paper. For more information, see the Supplies menu, Quality menu, and Finishing menu in the address bar of supplies A message...
User's Guide
Page 70
... Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead... then press . 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. For more information, see "Removing the color supplies" on page 87.
... Cleaning the printhead lenses Clean the printhead lenses if you purchased the printer. Warning: Do not touch the printhead lenses or they may be damaged. 5 Reinstall the toner cartridges. 6 Close the doors. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for this procedure. 3 Locate the four printhead... then press . 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of compressed air. For more information, see "Removing the color supplies" on page 87.
User's Guide
Page 71
...: Part name Cyan Extra High Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield...
...: Part name Cyan Extra High Yield Return Program Toner Cartridge Part number C5340CX For printer(s) C534 Magenta Extra High Yield Return Program Toner Cartridge C5340MX C534 Yellow Extra High Yield Return Program Toner Cartridge C5340YX C534 Cyan Extra High Yield Toner Cartridge C5342CX C534 Magenta Extra High Yield Toner Cartridge C5342MX C534 Yellow Extra High Yield...
User's Guide
Page 72
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
... C5220KS Cyan Return Program Toner Cartridge C5200CS Magenta Return Program Toner Cartridge C5200MS Yellow Return Program Toner Cartridge C5200YS Black Return Program Toner Cartridge C5200KS Cyan Toner Cartridge C5222CS Magenta Toner Cartridge C5222MS Yellow Toner Cartridge C5222YS Black Toner Cartridge C5222KS Cyan Toner Cartridge C5202CS Magenta Toner Cartridge C5202MS Yellow Toner Cartridge C5202YS Black Toner Cartridge C5202KS For printer(s) C532, C534 C532, C534...
User's Guide
Page 73
...Fuser appears, replace the fuser immediately. Follow these guidelines to avoid personal injury or printer damage: • Always use at least two people to lift it safely. Part number C52025X Part name Waste toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. ...Warning: Damage to order a replacement waste toner box. Maintaining the printer 73 Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you set it down. Make sure one is not covered by improper ...
...Fuser appears, replace the fuser immediately. Follow these guidelines to avoid personal injury or printer damage: • Always use at least two people to lift it safely. Part number C52025X Part name Waste toner box Ordering a fuser When Fuser Life Warning appears, replace the fuser soon. ...Warning: Damage to order a replacement waste toner box. Maintaining the printer 73 Ordering a waste toner box When 82 Waste Toner Box Nearly Full or 82 Replace Waste Toner Box appears, you set it down. Make sure one is not covered by improper ...
User's Guide
Page 88
...again. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) •.... 2 From the control panel, press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears. For more information about installing supplies, see "Adjusting the color alignment" on the Software and Documentation CD. Submitting Selection appears. 9 Repeat...
...again. Troubleshooting 88 Repeating defects ) ) Example Cause Solution If marks occur repeatedly only in one color and Replace the toner cartridge if the defects occur multiple times down a page, a toner cartridge every: or photoconductor may be defective. • 33.5 mm (1.32 in.) •.... 2 From the control panel, press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears. For more information about installing supplies, see "Adjusting the color alignment" on the Software and Documentation CD. Submitting Selection appears. 9 Repeat...
User's Guide
Page 89
...problem is defective, empty, or worn. Printhead lenses are defective. Solution Replace the color cartridge causing the line. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is on the front (print side) of the page, replace the transfer belt...Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Transfer belt is defective or worn. Replace the photoconductor units. Clean the printhead lenses. Solution Replace the toner cartridge. Photoconductors are dirty. Troubleshooting 89...
...problem is defective, empty, or worn. Printhead lenses are defective. Solution Replace the color cartridge causing the line. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A toner cartridge is on the front (print side) of the page, replace the transfer belt...Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Transfer belt is defective or worn. Replace the photoconductor units. Clean the printhead lenses. Solution Replace the toner cartridge. Photoconductors are dirty. Troubleshooting 89...