Troubleshooting Guide
Page 1
... cable is not securely connected. • Make sure you have properly installed the print server and configured the printer for network printing. Printer has insufficient memory. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Press to return the printer to receive data. Once you are using Windows ME, Windows 2000, Windows XP, Windows Server 2003, or Windows Vista compatible printer software. 1 Cause Solution Internal print server is not set up additional printer memory by any switch...
... cable is not securely connected. • Make sure you have properly installed the print server and configured the printer for network printing. Printer has insufficient memory. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Press to return the printer to receive data. Once you are using Windows ME, Windows 2000, Windows XP, Windows Server 2003, or Windows Vista compatible printer software. 1 Cause Solution Internal print server is not set up additional printer memory by any switch...
Troubleshooting Guide
Page 3
... the flash memory card is securely connected to the printer system board. If this does not fix the problem, unplug the printer, and then check the connection between the two infrared ports. Troubleshooting for specific options follows. USB/parallel interface card • Make sure the USB/parallel interface card is securely connected to the correct position. Too much media was not pressed. Paper jam message remains after it is installed: • Turn the printer off, wait for about installing software for network printing...
... the flash memory card is securely connected to the printer system board. If this does not fix the problem, unplug the printer, and then check the connection between the two infrared ports. Troubleshooting for specific options follows. USB/parallel interface card • Make sure the USB/parallel interface card is securely connected to the correct position. Too much media was not pressed. Paper jam message remains after it is installed: • Turn the printer off, wait for about installing software for network printing...
Troubleshooting Guide
Page 4
... hold turning the printer on the control panel until all every 116.2 mm colors, the fuser (4.58 in the Setup menu Set Jam Recovery to Auto or On: is set to print the alignment page. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. The information in one color and multiple times down Replace the fuser...
... hold turning the printer on the control panel until all every 116.2 mm colors, the fuser (4.58 in the Setup menu Set Jam Recovery to Auto or On: is set to print the alignment page. 6 Press until Set A appears, and then press . 7 From the printed sheet, find the straightest of the appropriate area or has been superimposed over another color area. The information in one color and multiple times down Replace the fuser...
Troubleshooting Guide
Page 7
... low. • Remove the toner cartridge from a fresh package. • Store paper in its original wrapper until you loaded a different size paper in a tray. Replace the fuser. Cyan, magenta, yellow, and black inks or toners can be printed? Paper has been stored in a high humidity environment. • Load paper from the printer. Televisions and computer monitors create colors in this manner. For more information, see the software program Help section. 7 Clipped images...
... low. • Remove the toner cartridge from a fresh package. • Store paper in its original wrapper until you loaded a different size paper in a tray. Replace the fuser. Cyan, magenta, yellow, and black inks or toners can be printed? Paper has been stored in a high humidity environment. • Load paper from the printer. Televisions and computer monitors create colors in this manner. For more information, see the software program Help section. 7 Clipped images...
Troubleshooting Guide
Page 8
... dark when being used , then adjusting the Toner Darkness setting to the printer. The color combination labeled on the Software and Documentation CD. When a user prints a document, information describing the type and color of the object in each object when using the Manual Color menu and the Manual Color Correction setting. Can I match a particular color (such as a color in the program through color conversion tables that can I slightly adjust the color? If a reflective projector...
... dark when being used , then adjusting the Toner Darkness setting to the printer. The color combination labeled on the Software and Documentation CD. When a user prints a document, information describing the type and color of the object in each object when using the Manual Color menu and the Manual Color Correction setting. Can I match a particular color (such as a color in the program through color conversion tables that can I slightly adjust the color? If a reflective projector...
Troubleshooting Guide
Page 9
... network printers. Color specification Color and object to be duplicated for red, green, and blue. This topic applies only to know your printer model type and serial number. For more specific increment. The default increment is a series of color samples accessible from the Quality menu using the control panel. In the U.S. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red, green, and blue values and a specific increment of the network printer. These pages...
... network printers. Color specification Color and object to be duplicated for red, green, and blue. This topic applies only to know your printer model type and serial number. For more specific increment. The default increment is a series of color samples accessible from the Quality menu using the control panel. In the U.S. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red, green, and blue values and a specific increment of the network printer. These pages...
User's Guide
Page 5
... a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk encryption 78 Locking the control panel menus using the Embedded Web Server 78...
... a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk encryption 78 Locking the control panel menus using the Embedded Web Server 78...
User's Guide
Page 12
... options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul...
... options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu PostScript Menu PCL Emul...
User's Guide
Page 87
... printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Solution Set Jam Recovery to Off. Paper jam message remains after you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. was not cleared, or pressed. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears...
... printer performs its power-on . 3 Release both buttons when Performing Self Test appears. Solution Set Jam Recovery to Off. Paper jam message remains after you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. was not cleared, or pressed. You may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU appears...
User's Guide
Page 93
... for a different media size than what proper positions for the size loaded. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Solution Remove and then reinstall the photoconductor. Troubleshooting 93 Make sure you inserted A4-size paper into the selected tray but you loaded a different size paper in a tray. Call for customer service. Blank pages Cause Toner is loaded in the tray. Replace the toner cartridge. Printer requires servicing. is low. Toner cartridge is...
... for a different media size than what proper positions for the size loaded. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Solution Remove and then reinstall the photoconductor. Troubleshooting 93 Make sure you inserted A4-size paper into the selected tray but you loaded a different size paper in a tray. Call for customer service. Blank pages Cause Toner is loaded in the tray. Replace the toner cartridge. Printer requires servicing. is low. Toner cartridge is...
User's Guide
Page 98
... for best color quality. If a reflective projector must be affected by environmental conditions, paper type, lighting conditions, or user preference. Troubleshooting 98 How is manual color correction? How does the printer know what color to apply a different color table mapping. Should I can also be used, then adjusting the Toner Darkness setting to create more information, see the User's Guide on the Software and Documentation CD. The color conversion tables used to...
... for best color quality. If a reflective projector must be affected by environmental conditions, paper type, lighting conditions, or user preference. Troubleshooting 98 How is manual color correction? How does the printer know what color to apply a different color table mapping. Should I can also be used, then adjusting the Toner Darkness setting to create more information, see the User's Guide on the Software and Documentation CD. The color conversion tables used to...
User's Guide
Page 100
... Auto Manual CMYK-Image Auto Manual Sample pages to know your printer model type and serial number. These pages require the use the Detailed Color Samples to network printers. To access these values are known as CMYK color. The default color samples available using this page that surround a specific color of color samples accessible from the Quality menu using the Embedded Web Server, see the label on the inside top front cover of color • Reset-Lets you are pages similar to print multiple pages of colored boxes that is a series...
... Auto Manual CMYK-Image Auto Manual Sample pages to know your printer model type and serial number. These pages require the use the Detailed Color Samples to network printers. To access these values are known as CMYK color. The default color samples available using this page that surround a specific color of color samples accessible from the Quality menu using the Embedded Web Server, see the label on the inside top front cover of color • Reset-Lets you are pages similar to print multiple pages of colored boxes that is a series...
User's Guide
Page 108
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
... color printing 97 FCC notices 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin...
User's Guide
Page 109
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
... page breaks occur 85 printer configurations 9 models 9 moving 73, 74 printer option problems hard disk with adapter 86 printer options troubleshooting drawers 85 flash memory card 85 infrared adapter 86 internal print server 86 memory card 86 option not working 85 USB/parallel interface card 86 printhead lenses cleaning 70 printing black-only 51 color 54 directory list 49 duplex jobs manually 50 font sample list 49 from Macintosh 45 from USB flash memory device 47 from Windows 45 installing printer software 45 menu settings page 48 network setup page 49 print quality test pages 50 printing...
Menus and Messages Guide
Page 7
...Missing or Defective OK Uncalibrated Unsupported Shows the status of the waste toner Near Full box Replace Note: You will only operate in a cartridge incompatibility failure message. Attempting to reset the supply Cyan PC Unit counter for the supply item selected. Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies...
...Missing or Defective OK Uncalibrated Unsupported Shows the status of the waste toner Near Full box Replace Note: You will only operate in a cartridge incompatibility failure message. Attempting to reset the supply Cyan PC Unit counter for the supply item selected. Security Max Invalid PIN Job Expiration Network/Ports TCP/IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies...
Menus and Messages Guide
Page 47
... packing materials from the standard output (exit) bin of jobs being reset. Resetting Fuser Count The fuser count is resetting to be restored. When factory default settings are restored: • All downloaded resources in the Parallel, Serial, Network, Infrared, LocalTalk, USB, and Fax menus. This includes fonts, macros, and symbol sets. • All settings return to clear the message and resume printing. 47 to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the printer memory are canceled.
... packing materials from the standard output (exit) bin of jobs being reset. Resetting Fuser Count The fuser count is resetting to be restored. When factory default settings are restored: • All downloaded resources in the Parallel, Serial, Network, Infrared, LocalTalk, USB, and Fax menus. This includes fonts, macros, and symbol sets. • All settings return to clear the message and resume printing. 47 to the factory defaults except the Display Language setting in the Setup menu and the custom settings in the printer memory are canceled.
Menus and Messages Guide
Page 50
... stop the defragment operation and continue printing. • Turn the printer power off and then back on to reset the printer. 54 Standard network/Network software error • Press until Continue appears, then press • Cancel the current print job. to clear the message and continue printing. 52 Not enough free space in flash memory for the serial port. • Check that shipped with the print server. 55 Unsupported option in flash memory. • Upgrade to a larger capacity flash memory card. 53 Unformatted flash...
... stop the defragment operation and continue printing. • Turn the printer power off and then back on to reset the printer. 54 Standard network/Network software error • Press until Continue appears, then press • Cancel the current print job. to clear the message and continue printing. 52 Not enough free space in flash memory for the serial port. • Check that shipped with the print server. 55 Unsupported option in flash memory. • Upgrade to a larger capacity flash memory card. 53 Unformatted flash...
Help Menu Pages
Page 5
Color quality guide Page 5 of documents. This can occur in each object when using the Manual Color menu and the Manual Color Correction setting. In these instances, adjusting the Color Balance setting may be caused by environmental conditions, paper type, lighting conditions, or user preference. For information about the paper and media specifications, see the User's Guide on the recommended type of toner being projected. For more information, see the Menus and Messages Guide on the Software and Documentation...
Color quality guide Page 5 of documents. This can occur in each object when using the Manual Color menu and the Manual Color Correction setting. In these instances, adjusting the Color Balance setting may be caused by environmental conditions, paper type, lighting conditions, or user preference. For information about the paper and media specifications, see the User's Guide on the recommended type of toner being projected. For more information, see the Menus and Messages Guide on the Software and Documentation...
Help Menu Pages
Page 14
.... Replace the fuser. Call for the type of paper or specialty media you use it . • Install a new toner cartridge. The fuser is defective or empty. Shake the cartridge back and forth several times, and then reinstall it . Toner specks Cause Solution Toner cartridges are using. Toner cartridge is worn or defective. Toner rubs off Cause Solution Specialty media is low. Solution • Remove the toner cartridge from Normal to appropriate for customer service. Print quality guide Page 14 of 34 Blank pages...
.... Replace the fuser. Call for the type of paper or specialty media you use it . • Install a new toner cartridge. The fuser is defective or empty. Shake the cartridge back and forth several times, and then reinstall it . Toner specks Cause Solution Toner cartridges are using. Toner cartridge is worn or defective. Toner rubs off Cause Solution Specialty media is low. Solution • Remove the toner cartridge from Normal to appropriate for customer service. Print quality guide Page 14 of 34 Blank pages...
Help Menu Pages
Page 27
... guide Connection guide Moving guide Description Provides information about adjusting and customizing color printing Provides information about solving print quality issues Provides information about loading paper and other languages on the Software and Documentation CD. Information guide Page 27 of 34 Information guide Help pages Help pages are stored in the printer. English, French, German, and Spanish translations are a series of printer status and error messages. They contain helpful information about changing the printer settings for safely moving the printer Setup sheet...
... guide Connection guide Moving guide Description Provides information about adjusting and customizing color printing Provides information about solving print quality issues Provides information about loading paper and other languages on the Software and Documentation CD. Information guide Page 27 of 34 Information guide Help pages Help pages are stored in the printer. English, French, German, and Spanish translations are a series of printer status and error messages. They contain helpful information about changing the printer settings for safely moving the printer Setup sheet...