Troubleshooting Guide
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.... 3 Select Print as image. 4 Click OK. output (exit) bin, and then press . Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off...
.... 3 Select Print as image. 4 Click OK. output (exit) bin, and then press . Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off...
Troubleshooting Guide
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...or on the multipurpose feeder. Paper jam message remains after it is installed: • Turn the printer off, wait for about installing software for specific options follows. Troubleshooting for network printing, click View User's Guide and Documentation on . If the suggested corrective action ...within 15 degrees of either side of media you are on the Lexmark Web site at www.lexmark.com. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Infrared adapter If infrared communication stops or does not occur,...
...or on the multipurpose feeder. Paper jam message remains after it is installed: • Turn the printer off, wait for about installing software for specific options follows. Troubleshooting for network printing, click View User's Guide and Documentation on . If the suggested corrective action ...within 15 degrees of either side of media you are on the Lexmark Web site at www.lexmark.com. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Infrared adapter If infrared communication stops or does not occur,...
Troubleshooting Guide
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... the menu settings page. Contacting Customer Support When you call (1-800-539-6275). Detailed Color Samples are known as CMYK color. If the user finds a value on the display, and the troubleshooting steps you have an increment value of 10% for red, green, and blue. Collectively... can help identify which Color Sample pages to use the Detailed Color Samples to the IP address of the network printer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Click Configuration Menu, and then click Detailed Color Samples. Color specification Color and object to be ...
... the menu settings page. Contacting Customer Support When you call (1-800-539-6275). Detailed Color Samples are known as CMYK color. If the user finds a value on the display, and the troubleshooting steps you have an increment value of 10% for red, green, and blue. Collectively... can help identify which Color Sample pages to use the Detailed Color Samples to the IP address of the network printer. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Click Configuration Menu, and then click Detailed Color Samples. Color specification Color and object to be ...
User's Guide
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Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
User's Guide
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... USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Solution 1 Open the document you have checked each of these possibilities, turn the printer back on. This often fixes the problem. Solution Turn the printer off and contact Customer Support. Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: •...
... USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Solution 1 Open the document you have checked each of these possibilities, turn the printer back on. This often fixes the problem. Solution Turn the printer off and contact Customer Support. Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: •...
User's Guide
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...Server 2003 compatible printer software. Delete the job. Remove the stack of them. Wrong printer software is secure. For more information about installing a network printer, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. Copies of the printer software are also.... • Verify you are using the correct printer software with your printer. • If you are using a USB port, make sure you have properly installed the print server and configured or is empty. Troubleshooting 83 Specified tray is not connected properly. Confidential and...
...Server 2003 compatible printer software. Delete the job. Remove the stack of them. Wrong printer software is secure. For more information about installing a network printer, click View User's Guide and Documentation on the Lexmark Web site at www.lexmark.com. Copies of the printer software are also.... • Verify you are using the correct printer software with your printer. • If you are using a USB port, make sure you have properly installed the print server and configured or is empty. Troubleshooting 83 Specified tray is not connected properly. Confidential and...
User's Guide
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... Press until Setup Menu appears, and then press . 4 Press until Page Protect appears, and then press . 5 Press until Off appears, and then press . Turn the printer off and back on the Software and Documentation CD. If Ready Hex appears on the wrong paper Cause Control panel menu settings do not match... correct media size. • Make sure the Paper Size and Paper Type are set to print Cause Solution Job is not configured properly. Troubleshooting 84 Job prints from the wrong tray or on the display, you must exit Hex Trace mode before you can print your print job by...
... Press until Setup Menu appears, and then press . 4 Press until Page Protect appears, and then press . 5 Press until Off appears, and then press . Turn the printer off and back on the Software and Documentation CD. If Ready Hex appears on the wrong paper Cause Control panel menu settings do not match... correct media size. • Make sure the Paper Size and Paper Type are set to print Cause Solution Job is not configured properly. Troubleshooting 84 Job prints from the wrong tray or on the display, you must exit Hex Trace mode before you can print your print job by...
User's Guide
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... after it . • Make sure the option is too complex. Mac OS 9 users: Make sure the printer is set to On. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Job is selected in the job. For more information, see if the option... is listed in the Finishing menu. Troubleshooting 85 Large jobs do not collate Cause Solution Collate is not set up in the Chooser. Printer does not have enough memory. Flash memory card Make sure the flash memory card is securely...
... after it . • Make sure the option is too complex. Mac OS 9 users: Make sure the printer is set to On. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Job is selected in the job. For more information, see if the option... is listed in the Finishing menu. Troubleshooting 85 Large jobs do not collate Cause Solution Collate is not set up in the Chooser. Printer does not have enough memory. Flash memory card Make sure the flash memory card is securely...
User's Guide
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... load it is securely connected to the correct position. Troubleshooting 86 position for network printing, click View User's Guide and Documentation on the multipurpose feeder. The computer and printer are on the Lexmark Web site at www.lexmark.com. Memory card Make sure the memory card is ...securely connected to the printer system board. Too much media was loaded. Media has absorbed moisture due...
... load it is securely connected to the correct position. Troubleshooting 86 position for network printing, click View User's Guide and Documentation on the multipurpose feeder. The computer and printer are on the Lexmark Web site at www.lexmark.com. Memory card Make sure the memory card is ...securely connected to the printer system board. Too much media was loaded. Media has absorbed moisture due...
User's Guide
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...Quality Pgs appears, and then press . Paper jam message remains after you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press ...If these suggestions still do not correct the problem, contact Customer Support. Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 Page that requires adjustment or replacement. The pages are formatted. The information in the Setup menu is cleared Cause The entire paper ...
...Quality Pgs appears, and then press . Paper jam message remains after you clear the jam Cause Jam Recovery in the following topics may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press ...If these suggestions still do not correct the problem, contact Customer Support. Printing Quality Test Pages appears, and then the pages print. Troubleshooting 87 Page that requires adjustment or replacement. The pages are formatted. The information in the Setup menu is cleared Cause The entire paper ...
User's Guide
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... not resolved the issue, adjust the color alignment again. Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU...
... not resolved the issue, adjust the color alignment again. Troubleshooting 88 Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A. 8 Press or until that number is turned off. 2 From the control panel, press and hold and while turning the printer on sequence, and then CONFIG MENU...
User's Guide
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... Press until Exit Config Menu appears, and then press . Solution Replace the color cartridge causing the line. Troubleshooting 89 Fuser is defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A ...toner cartridge is on the front (print side) of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective, empty, or worn. Resetting the Printer...
... Press until Exit Config Menu appears, and then press . Solution Replace the color cartridge causing the line. Troubleshooting 89 Fuser is defective. Streaked horizontal lines Example ABCDE ABCDE ABCDE Cause A ...toner cartridge is on the front (print side) of the page: 1 Replace the toner cartridge(s) causing the line. 2 If the problem still occurs, replace the photoconductor unit. • If the problem is defective, empty, or worn. Resetting the Printer...
User's Guide
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...finishes. • Make sure the media you are using. The media being used does not meet the printer specifications. • Load media from media. Transfer belt is On. Color Saver is defective. Toner is defective or worn. Note: This solution applies to Windows users only. ... and Paper Weight settings match the type of media you load in the Quality menu. Toner cartridge is low. Turn Color Saver off. Troubleshooting 90 Toner cartridge is defective. Replace the toner cartridge. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is...
...finishes. • Make sure the media you are using. The media being used does not meet the printer specifications. • Load media from media. Transfer belt is On. Color Saver is defective. Toner is defective or worn. Note: This solution applies to Windows users only. ... and Paper Weight settings match the type of media you load in the Quality menu. Toner cartridge is low. Turn Color Saver off. Troubleshooting 90 Toner cartridge is defective. Replace the toner cartridge. Streaked vertical lines Example ABCDE ABCDE ABCDE Cause Solution Toner is...
User's Guide
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The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Paper Weight settings match the type of media you are using is set to Make sure the Paper Type setting is set to ... Brightness setting, or RGB Contrast setting from Print Properties before sending the job to Load media from a fresh package high humidity. Replace the transfer belt. Troubleshooting 91 Print irregularities Example ABC) D)E ABCDE ABCDE Cause Solution Media has absorbed moisture due to print. A toner cartridge is worn or defective. Replace the ...
The media being used does not meet the printer Use only transparencies recommended by the printer specifications. Paper Weight settings match the type of media you are using is set to Make sure the Paper Type setting is set to ... Brightness setting, or RGB Contrast setting from Print Properties before sending the job to Load media from a fresh package high humidity. Replace the transfer belt. Troubleshooting 91 Print irregularities Example ABC) D)E ABCDE ABCDE Cause Solution Media has absorbed moisture due to print. A toner cartridge is worn or defective. Replace the ...
User's Guide
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Solution Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge ... setting is not supported. Select a different toner darkness setting in the Print Properties before sending the job to print. Replace the photoconductor. Troubleshooting 92 Photoconductor is correct for the media you are using . • Replace the photoconductors. Solution If you are using downloaded fonts, verify...
Solution Replace the toner cartridge. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application. ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge ... setting is not supported. Select a different toner darkness setting in the Print Properties before sending the job to print. Replace the photoconductor. Troubleshooting 92 Photoconductor is correct for the media you are using . • Replace the photoconductors. Solution If you are using downloaded fonts, verify...
User's Guide
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...Auto size sensing is loaded in Print Properties or the program. Blank pages Cause Toner is defective. Solid color pages Solution • Remove the toner cartridge from the printer. For example, you are set the Paper Size to A4. • Set the Paper Size to the...in the selected tray are set to match the media in the tray. Troubleshooting 93 size loaded. size loaded. Solution Remove and then reinstall the photoconductor. Replace the photoconductor. Replace the toner cartridge. Printer requires servicing. is set Move the guides in the tray to the for...
...Auto size sensing is loaded in Print Properties or the program. Blank pages Cause Toner is defective. Solid color pages Solution • Remove the toner cartridge from the printer. For example, you are set the Paper Size to A4. • Set the Paper Size to the...in the selected tray are set to match the media in the tray. Troubleshooting 93 size loaded. size loaded. Solution Remove and then reinstall the photoconductor. Replace the photoconductor. Replace the toner cartridge. Printer requires servicing. is set Move the guides in the tray to the for...
User's Guide
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... it. Toner is wrong Change the Paper Weight from Normal to Heavy. The Paper Weight setting in the Paper Menu is in the printer. The fuser is being used . Troubleshooting 94 necessary, change Paper Texture from a fresh package. • Store paper in a high humidity environment. • Load paper from Normal to Rough...
... it. Toner is wrong Change the Paper Weight from Normal to Heavy. The Paper Weight setting in the Paper Menu is in the printer. The fuser is being used . Troubleshooting 94 necessary, change Paper Texture from a fresh package. • Store paper in a high humidity environment. • Load paper from Normal to Rough...
User's Guide
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...impossible to duplicate on the printed page. Enables a print mode preferable for each object on the printed page. Troubleshooting 95 Auto applies different color conversion tables to each object is the same as architectural On drawings, maps, electrical circuit diagrams, and flow ...Preferences, Options, or Setup. • To set to Color, a setting of 5 is defined. • Off turns off color correction. • Manual allows customization of the color tables using the Embedded Web Server, type the network printer IP address in a browser window. Specifies the printed output...
...impossible to duplicate on the printed page. Enables a print mode preferable for each object on the printed page. Troubleshooting 95 Auto applies different color conversion tables to each object is the same as architectural On drawings, maps, electrical circuit diagrams, and flow ...Preferences, Options, or Setup. • To set to Color, a setting of 5 is defined. • Off turns off color correction. • Manual allows customization of the color tables using the Embedded Web Server, type the network printer IP address in a browser window. Specifies the printed output...
User's Guide
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... the -5 to 5 Notes: • 0 is the default setting. • This does not affect files where CMYK color specifications are being used. Troubleshooting 96 Adjusts brightness in color outputs 0 to 6 Notes: • 0 is the default setting. • -6 is the maximum decrease. 6 is... the maximum increase. • This does not affect files where CMYK color specifications are being used. Adjusts color in the printer sRGB Display...
... the -5 to 5 Notes: • 0 is the default setting. • This does not affect files where CMYK color specifications are being used. Troubleshooting 96 Adjusts brightness in color outputs 0 to 6 Notes: • 0 is the default setting. • -6 is the maximum decrease. 6 is... the maximum increase. • This does not affect files where CMYK color specifications are being used. Adjusts color in the printer sRGB Display...
User's Guide
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... • US CMYK is a method of describing colors by indicating the amount of color conversion tables and allows None the printer to produce a certain color. Frequently Asked Questions (FAQ) about color printing What is preferred for business graphics and text. • Off turns off color conversion. Troubleshooting 97 This is RGB color? Initiates a recalibration of red, green, or...
... • US CMYK is a method of describing colors by indicating the amount of color conversion tables and allows None the printer to produce a certain color. Frequently Asked Questions (FAQ) about color printing What is preferred for business graphics and text. • Off turns off color conversion. Troubleshooting 97 This is RGB color? Initiates a recalibration of red, green, or...