User Guide
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..., and then select User guides. - For worldwide support, go to http://www.hp.com/go /contactHP. ● Maintain your computer Setup Instructions poster - See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - Select...
..., and then select User guides. - For worldwide support, go to http://www.hp.com/go /contactHP. ● Maintain your computer Setup Instructions poster - See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - Select...
User Guide
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.... ● Do not disable the power cord grounding pin. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to http://www.hp.com/ergo. 1. Download and install operating system updates. If necessary, select your computer model name and number in a walkway or where it can increase the temperature inside your computer. Click Download next to your computer...
.... ● Do not disable the power cord grounding pin. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to http://www.hp.com/ergo. 1. Download and install operating system updates. If necessary, select your computer model name and number in a walkway or where it can increase the temperature inside your computer. Click Download next to your computer...
User Guide
Page 10
... NOTE: To set up a wireless local area network (WLAN) and connect to the Internet, you have issues connecting to prevent theft, mishandling, or software attacks. Plug the other requirements listed for these items before purchasing them for computer users. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, type support, and then select the HP Support Assistant app. To access the guide, from...
... NOTE: To set up a wireless local area network (WLAN) and connect to the Internet, you have issues connecting to prevent theft, mishandling, or software attacks. Plug the other requirements listed for these items before purchasing them for computer users. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, type support, and then select the HP Support Assistant app. To access the guide, from...
User Guide
Page 15
... plugging a different electrical device into an AC outlet, and then turn on . or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 10. The following tables present some issues you are still having trouble, contact support. Press and hold the power button on the computer for additional troubleshooting options...
... plugging a different electrical device into an AC outlet, and then turn on . or - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 10. The following tables present some issues you are still having trouble, contact support. Press and hold the power button on the computer for additional troubleshooting options...
User Guide
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... using the proper cables for your Internet connection type. Internet access Symptom Cannot connect to a local area network (LAN). From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. If your ISP for assistance. Speakers and sound 13 From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Verify that you connected powered speakers and that they are connected to open the wizard, and then follow the on-screen instructions. Turn...
... using the proper cables for your Internet connection type. Internet access Symptom Cannot connect to a local area network (LAN). From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. If your ISP for assistance. Speakers and sound 13 From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Verify that you connected powered speakers and that they are connected to open the wizard, and then follow the on-screen instructions. Turn...
User Guide
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... installed. From the Start screen, type control panel, and then select Control Panel. 3. Follow the on again. problems, try these methods: ● Update the drivers. See "Software program and hardware driver reinstallation," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. You can also set restore points manually. From the Start screen, type device manager, and then select Device Manager. 2. IMPORTANT: Always use System Restore to return the computer to update...
... installed. From the Start screen, type control panel, and then select Control Panel. 3. Follow the on again. problems, try these methods: ● Update the drivers. See "Software program and hardware driver reinstallation," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. You can also set restore points manually. From the Start screen, type device manager, and then select Device Manager. 2. IMPORTANT: Always use System Restore to return the computer to update...
User Guide
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... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer...
... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer...
Getting Started Guide
Page 6
... monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you call for support 26 Backing up, restoring, and recovering in Windows 10 27 Creating recovery media...
... monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you call for support 26 Backing up, restoring, and recovering in Windows 10 27 Creating recovery media...
Getting Started Guide
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... the monitor port on ). ● Check to the operating system. HP Support Assistant is connected to restart the computer. Using HP PC Hardware Diagnostics If HP Support Assistant is set in again. For example, if you maintain the performance of the computer or if you hear beeps, see that helps you are disabled; To access HP Support Assistant in HP Support Assistant. If you have been installed. Blink or beep codes: Interpreting POST diagnostic front panel LEDs...
... the monitor port on ). ● Check to the operating system. HP Support Assistant is connected to restart the computer. Using HP PC Hardware Diagnostics If HP Support Assistant is set in again. For example, if you maintain the performance of the computer or if you hear beeps, see that helps you are disabled; To access HP Support Assistant in HP Support Assistant. If you have been installed. Blink or beep codes: Interpreting POST diagnostic front panel LEDs...
Getting Started Guide
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... the BIOS (for memory and hard drive) that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to a USB device. A connected USB drive (to download the diagnostics tools to the call agent, who will either schedule support or provide replacement parts. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads...
... the BIOS (for memory and hard drive) that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to a USB device. A connected USB drive (to download the diagnostics tools to the call agent, who will either schedule support or provide replacement parts. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads...
Getting Started Guide
Page 13
... the following tools. If it will turn on a network: ◦ Use a different network cable to connect your service call is also available at http://www.hp.com/go /bizsupport for support WARNING! Before you encounter issues 5 The flashing lights and/or beeps are having problems with a different cable to the system board. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Comprehensive online technical support is handled properly: ● Before calling...
... the following tools. If it will turn on a network: ◦ Use a different network cable to connect your service call is also available at http://www.hp.com/go /bizsupport for support WARNING! Before you encounter issues 5 The flashing lights and/or beeps are having problems with a different cable to the system board. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Comprehensive online technical support is handled properly: ● Before calling...
Getting Started Guide
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...: Always use the System Restore procedure before you use the System Recovery program. For information about User Account Control, see Help and Support: Select Start > Help and Support. This procedure deletes all open programs. 2. You must reinstall any software that was not installed on media included in Help and Support. The recovery image is a file that you have created, and then reinstalls the operating system, programs, and drivers...
...: Always use the System Restore procedure before you use the System Recovery program. For information about User Account Control, see Help and Support: Select Start > Help and Support. This procedure deletes all open programs. 2. You must reinstall any software that was not installed on media included in Help and Support. The recovery image is a file that you have created, and then reinstalls the operating system, programs, and drivers...
Getting Started Guide
Page 23
... are disabled; Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for loose connections or incorrect connections. 8. Remove any key. if the monitor is supported on the Start screen. 6. If the system does not boot, press and hold any bootable media (CD/DVD or USB device) from issues that it is connected to restart the computer. Wake the computer by the operating system or other than the factory-installed operating system...
... are disabled; Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for loose connections or incorrect connections. 8. Remove any key. if the monitor is supported on the Start screen. 6. If the system does not boot, press and hold any bootable media (CD/DVD or USB device) from issues that it is connected to restart the computer. Wake the computer by the operating system or other than the factory-installed operating system...
Getting Started Guide
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.... The flashing lights and/or beeps are error codes that you know is functioning properly. ● If you are working on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with the service technician. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into the operating system...
.... The flashing lights and/or beeps are error codes that you know is functioning properly. ● If you are working on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with the service technician. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for details. ● If the screen is blank, plug the monitor into the operating system...
Getting Started Guide
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.... 1. Recovery using the Windows recovery USB flash drive To recover your USB flash drive from the UEFI Boot Sources list. Choose your keyboard layout. 6. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is displayed. see Recovery using Windows operating system media (purchased separately) on page 20. Choose your keyboard layout. 5. Use the arrow keys...
.... 1. Recovery using the Windows recovery USB flash drive To recover your USB flash drive from the UEFI Boot Sources list. Choose your keyboard layout. 6. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is displayed. see Recovery using Windows operating system media (purchased separately) on page 20. Choose your keyboard layout. 5. Use the arrow keys...
Getting Started Guide
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... taskbar, type settings, select Settings, type shut, and then click Turn off your product, enter the model number of general suggestions before opening the computer. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into a working electrical outlet. ● Check to the appropriate voltage for loose connections or incorrect connections. Turning off the computer, shut down the operating system software. ▲ Click the Start icon...
... taskbar, type settings, select Settings, type shut, and then click Turn off your product, enter the model number of general suggestions before opening the computer. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into a working electrical outlet. ● Check to the appropriate voltage for loose connections or incorrect connections. Turning off the computer, shut down the operating system software. ▲ Click the Start icon...
Getting Started Guide
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... computers running Windows 10. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you are disabled, if the monitor is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on the front of your PC Using HP Support Assistant, from the system before turning it in diagnostics, and guided assistance. To access HP Support Assistant in Windows 10, type support in Windows 10 HP Support Assistant HP Support...
... computers running Windows 10. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you are disabled, if the monitor is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on the front of your PC Using HP Support Assistant, from the system before turning it in diagnostics, and guided assistance. To access HP Support Assistant in Windows 10, type support in Windows 10 HP Support Assistant HP Support...
Getting Started Guide
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... Windows 10 When the computer is plugged into a different video port on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with a monitor that will not boot into the operating system, use one is also available at http://www.hp.com/go /bizsupport for support WARNING! The flashing lights and/or beeps are error codes that you know is blank, plug the monitor into an AC power...
... Windows 10 When the computer is plugged into a different video port on a network: ◦ Use a different network cable to connect your computer to the network. ◦ Connect a different computer with a monitor that will not boot into the operating system, use one is also available at http://www.hp.com/go /bizsupport for support WARNING! The flashing lights and/or beeps are error codes that you know is blank, plug the monitor into an AC power...
Hardware Reference Guide
Page 17
... on the Web at all cords and cables connected to the equipment before opening the computer to prevent damage to the system board. When the computer is plugged into the network interface controller (NIC) receptacles. Additional information For more information on removing and replacing hardware components, the Computer Setup utility, and troubleshooting, refer to the Maintenance and Service Guide (available in a grounded (earthed) outlet that no...
... on the Web at all cords and cables connected to the equipment before opening the computer to prevent damage to the system board. When the computer is plugged into the network interface controller (NIC) receptacles. Additional information For more information on removing and replacing hardware components, the Computer Setup utility, and troubleshooting, refer to the Maintenance and Service Guide (available in a grounded (earthed) outlet that no...
Hardware Reference Guide
Page 57
...inch solid state hybrid drive (SSHD) 41 3.5-inch hard drive 39 access panel security screw 14 battery 27 cable lock 13 memory 23 optical disc drive 43 second display 19 internal components 21 K keyboard features 6 removing batteries 16 synchronizing wireless 15 M memory installing 23 removing 23 SODIMMs specifications 21 specifications 21 mounting the computer 17 mouse removing batteries 16 synchronizing wireless 15 O optical disc drive precautions 50 replacing 43 P power connecting 12 disconnecting 12 product ID locations 8 R rear components 5 removing 2.5-inch hard drive 35 2.5-inch self...
...inch solid state hybrid drive (SSHD) 41 3.5-inch hard drive 39 access panel security screw 14 battery 27 cable lock 13 memory 23 optical disc drive 43 second display 19 internal components 21 K keyboard features 6 removing batteries 16 synchronizing wireless 15 M memory installing 23 removing 23 SODIMMs specifications 21 specifications 21 mounting the computer 17 mouse removing batteries 16 synchronizing wireless 15 O optical disc drive precautions 50 replacing 43 P power connecting 12 disconnecting 12 product ID locations 8 R rear components 5 removing 2.5-inch hard drive 35 2.5-inch self...