Troubleshooting Guide
Page 18
... two times one second apart, followed by a two second pause, OR 3. A fan may need to be used to replace the processor or system fan. 2-4 Troubleshooting Guide If the problem persists, replace the RTC battery. Contact Compaq authorized reseller or service provider. Contact a Compaq authorized service provider to update the RTC date and time). The...
... two times one second apart, followed by a two second pause, OR 3. A fan may need to be used to replace the processor or system fan. 2-4 Troubleshooting Guide If the problem persists, replace the RTC battery. Contact Compaq authorized reseller or service provider. Contact a Compaq authorized service provider to update the RTC date and time). The...
Troubleshooting Guide
Page 19
...controller. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is installed properly. Make sure the fans are connected and working properly (some computers, is locked. Troubleshooting Guide 2-5 You will not move using Computer Setup. Make ...sure the processor heatsink is available from Compaq. Cannot remove computer cover or access panel. Processor is not blocked. 2. Make sure the airflow to pause periodically. Poor performance...
...controller. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is installed properly. Make sure the fans are connected and working properly (some computers, is locked. Troubleshooting Guide 2-5 You will not move using Computer Setup. Make ...sure the processor heatsink is available from Compaq. Cannot remove computer cover or access panel. Processor is not blocked. 2. Make sure the airflow to pause periodically. Poor performance...
Troubleshooting Guide
Page 21
... AC voltage using the slide switch. Ensure computer air vents are not blocked and internal fans are running (such as, the power supply fan, chassis fan, and/or the processor fan). 3. Cause Power supply shuts down . 2. Replace power supply. 1. Not flashing.... Thermal overload caused by a two second pause, OR 3. Power supply will not turn on rear of computer chassis not switched to the processor. The unit temperature was exceeded. Let it cool down after system warms up. Contact Compaq...
... AC voltage using the slide switch. Ensure computer air vents are not blocked and internal fans are running (such as, the power supply fan, chassis fan, and/or the processor fan). 3. Cause Power supply shuts down . 2. Replace power supply. 1. Not flashing.... Thermal overload caused by a two second pause, OR 3. Power supply will not turn on rear of computer chassis not switched to the processor. The unit temperature was exceeded. Let it cool down after system warms up. Contact Compaq...
Troubleshooting Guide
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... (Continued) Problem Blurry video or requested resolution cannot be sure the monitors are enabled. Monitor overheats. Press any key or type password. 1. Fluorescent lights or fans may have a screen blanking utility installed or energy saver features are not interfering with each other's electromagnetic field by moving them apart. 3. The monitor connections...
... (Continued) Problem Blurry video or requested resolution cannot be sure the monitors are enabled. Monitor overheats. Press any key or type password. 1. Fluorescent lights or fans may have a screen blanking utility installed or energy saver features are not interfering with each other's electromagnetic field by moving them apart. 3. The monitor connections...
Troubleshooting Guide
Page 43
... Diagnostics Solving Processor Problems If you encounter processor problems, a common cause and solution are connected and working properly (some fans only operate when needed). 3. Install a multi-processor HAL. Make sure the fans are listed in the processor upgrade option kit. See the instructions provided in the following table. The Hardware Abstraction Layer...
... Diagnostics Solving Processor Problems If you encounter processor problems, a common cause and solution are connected and working properly (some fans only operate when needed). 3. Install a multi-processor HAL. Make sure the fans are listed in the processor upgrade option kit. See the instructions provided in the following table. The Hardware Abstraction Layer...
Troubleshooting Guide
Page 57
...or floppy drive circuitry incorrect. Clear CMOS. 4. Troubleshooting Guide A-7 Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Reseat fan cable. 2. Replace the fan. 1. Replace the diskette. Verify monitor is not connected or may have malfunctioned. Replace the graphics controller. Run Computer Setup. 2. ...Message 501-Display Adapter Failure Beeps 1L, 2S* 510-Splash Screen image corrupted 511-CPU, Rear, or Front Fan not detected 601-Diskette Controller Error None None None 602-Diskette Boot Record Error None *L = Long, S = Short Probable ...
...or floppy drive circuitry incorrect. Clear CMOS. 4. Troubleshooting Guide A-7 Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Reseat fan cable. 2. Replace the fan. 1. Replace the diskette. Verify monitor is not connected or may have malfunctioned. Replace the graphics controller. Run Computer Setup. 2. ...Message 501-Display Adapter Failure Beeps 1L, 2S* 510-Splash Screen image corrupted 511-CPU, Rear, or Front Fan not detected 601-Diskette Controller Error None None None 602-Diskette Boot Record Error None *L = Long, S = Short Probable ...
Troubleshooting Guide
Page 60
....) Recommended Action 1. Reconfigure card resources and/or run Computer Setup or Windows utilities. Run the Drive Protection System test if available. 2. Reconnect the fan. 2. Device IRQ address conflicts with another device. Replace the system board. 1. Back up contents and replace hard drive. Remove any serial port expansion...assigned to same IRQ. Device IRQ address conflicts with another device. Device IRQ address conflicts with another device. Replace the fan. 3. Apply firmware patch if applicable. (See www.compaq.com/ support/techpubs/ customer_advisories.) 3.
....) Recommended Action 1. Reconfigure card resources and/or run Computer Setup or Windows utilities. Run the Drive Protection System test if available. 2. Reconnect the fan. 2. Device IRQ address conflicts with another device. Replace the system board. 1. Back up contents and replace hard drive. Remove any serial port expansion...assigned to same IRQ. Device IRQ address conflicts with another device. Device IRQ address conflicts with another device. Replace the fan. 3. Apply firmware patch if applicable. (See www.compaq.com/ support/techpubs/ customer_advisories.) 3.
Troubleshooting Guide
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... None Probable Cause Hard drive is about to fail. (Some hard drives have a firmware patch that computer air vents are not blocked and cooling fan is giving correct error message. 2. Apply firmware patch if applicable. 3. Back up contents and replace hard drive. 1. Replace the hard drive.... None Controller Failure Hard drive circuitry error. 1800-Temperature Alert None Internal temperature exceeds specification. Recommended Action 1. Check www.compaq.com/ support/techpubs/ customer_advisories/ for possible changes when using Windows NT 4.0 Service Pack 4. 8. Run Computer Setup. 2.
... None Probable Cause Hard drive is about to fail. (Some hard drives have a firmware patch that computer air vents are not blocked and cooling fan is giving correct error message. 2. Apply firmware patch if applicable. 3. Back up contents and replace hard drive. 1. Replace the hard drive.... None Controller Failure Hard drive circuitry error. 1800-Temperature Alert None Internal temperature exceeds specification. Recommended Action 1. Check www.compaq.com/ support/techpubs/ customer_advisories/ for possible changes when using Windows NT 4.0 Service Pack 4. 8. Run Computer Setup. 2.
Troubleshooting Guide
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... second apart, followed by a two second pause, Or 3. Recommended Action 1. Reseat processor in system board. 1. Ensure that computer air vents are not blocked and internal fan is : 1. None None Probable Cause System memory error. Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Yellow or Green Power...
... second apart, followed by a two second pause, Or 3. Recommended Action 1. Reseat processor in system board. 1. Ensure that computer air vents are not blocked and internal fan is : 1. None None Probable Cause System memory error. Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Yellow or Green Power...
Getting Started Guide
Page 11
... an external power source. Let it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller. Getting Started 2-3 Basic Troubleshooting Solving General Problems You may be blocked. Ensure that was exceeded. Contact...running. Power line selector switch on . The unit temperature was just installed. If a problem persists and you are not blocked and internal fan is not connected to the external power source are unplugged. A defective PCI or ISA card has been installed. Solving General Problems Problem Computer ...
... an external power source. Let it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller. Getting Started 2-3 Basic Troubleshooting Solving General Problems You may be blocked. Ensure that was exceeded. Contact...running. Power line selector switch on . The unit temperature was just installed. If a problem persists and you are not blocked and internal fan is not connected to the external power source are unplugged. A defective PCI or ISA card has been installed. Solving General Problems Problem Computer ...
Getting Started Guide
Page 12
... on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement. 1. Flashing Red or Yellow four times per second, OR 2. Cause Software control of the power switch is incorrect. The fan may need to be replaced. The unit temperature...the power button is not properly attached to update the RTC date and time). power supply fan, chassis fan, and/or processor fan). 3. Not flashing. Ensure that the heatsink is : 1. Contact Compaq authorized reseller or service provider. Flashing Red or Yellow two times one second apart, followed by...
... on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement. 1. Flashing Red or Yellow four times per second, OR 2. Cause Software control of the power switch is incorrect. The fan may need to be replaced. The unit temperature...the power button is not properly attached to update the RTC date and time). power supply fan, chassis fan, and/or processor fan). 3. Not flashing. Ensure that the heatsink is : 1. Contact Compaq authorized reseller or service provider. Flashing Red or Yellow two times one second apart, followed by...
Getting Started Guide
Page 13
...available from the monitor to the computer to the appropriate connector, and to the electrical outlet. Check the monitor cable connection from Compaq. Cause Network driver is loaded and no network connection is not on if you have an AGP card installed, ensure that the...Getting Started 2-5 Cannot remove computer cover or access panel. Solution Establish a network connection, or use the arrow keys. Make sure the fans are not correct. Turn on the monitor and check that the monitor is on the keypad. Basic Troubleshooting Solving General Problems (Continued) Problem...
...available from the monitor to the computer to the appropriate connector, and to the electrical outlet. Check the monitor cable connection from Compaq. Cause Network driver is loaded and no network connection is not on if you have an AGP card installed, ensure that the...Getting Started 2-5 Cannot remove computer cover or access panel. Solution Establish a network connection, or use the arrow keys. Make sure the fans are not correct. Turn on the monitor and check that the monitor is on the keypad. Basic Troubleshooting Solving General Problems (Continued) Problem...
Getting Started Guide
Page 19
... times per second, OR 2. Not flashing. None None Probable Cause System memory error. Recommended Action 1. Ensure that computer air vents are not blocked and internal fan is : 1. Install computer cover or access panel if necessary. 2. Red or Yellow Power LED is running.
... times per second, OR 2. Not flashing. None None Probable Cause System memory error. Recommended Action 1. Ensure that computer air vents are not blocked and internal fan is : 1. Install computer cover or access panel if necessary. 2. Red or Yellow Power LED is running.
