Troubleshooting Guide
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Troubleshooting Guide A-1 Numeric Codes and Text Messages Code/Message 101-Option ROM Error Beeps 1L, 1S* Probable Cause System ROM checksum. *L = Long, S = Short Recommended Action 1. Verify the correct ROM. 2. Clear CMOS. 5. The section also includes some text messages.... If an expansion board was recently added, remove it and see if the problem remains. 4. A Post Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you can take to resolve the error condition. If the message disappears, there may...
Troubleshooting Guide A-1 Numeric Codes and Text Messages Code/Message 101-Option ROM Error Beeps 1L, 1S* Probable Cause System ROM checksum. *L = Long, S = Short Recommended Action 1. Verify the correct ROM. 2. Clear CMOS. 5. The section also includes some text messages.... If an expansion board was recently added, remove it and see if the problem remains. 4. A Post Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you can take to resolve the error condition. If the message disappears, there may...
Troubleshooting Guide
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... the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement. DMA, timers, and so forth. 1. Clear CMOS. 2. Battery life is not responding....computer. 2. Clear CMOS. 2. If the expansion card does not respond, replace the card. Post Error Messages Numeric Codes and Text Messages Code/Message 102-System Board Failure Beeps None 103-System Board Failure None 150-SafePost Active None 162-System 2S* Options Not Set *L = Long, S ...
... the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact your Compaq authorized dealer or reseller for RTC battery replacement. DMA, timers, and so forth. 1. Clear CMOS. 2. Battery life is not responding....computer. 2. Clear CMOS. 2. If the expansion card does not respond, replace the card. Post Error Messages Numeric Codes and Text Messages Code/Message 102-System Board Failure Beeps None 103-System Board Failure None 150-SafePost Active None 162-System 2S* Options Not Set *L = Long, S ...
Troubleshooting Guide
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Memory configuration incorrect. Run Computer Setup or Microsoft Windows utilities. 2. If third party memory has been added, test using Compaq-only memory. 4. Troubleshooting Guide A-3 Check for RTC battery replacement. CMOS jumper may need to be replaced. See the Hardware ... (Computer Setup can also be properly installed. If the problem persists, replace the RTC battery. Post Error Messages Numeric Codes and Text Messages Code/Message 163-Time & Date Not Set Beeps 2S* 164-Memory Size 2S* Error 183-Invalid 2S* Processor Jumper Setting *L = Long, S = Short Probable ...
Memory configuration incorrect. Run Computer Setup or Microsoft Windows utilities. 2. If third party memory has been added, test using Compaq-only memory. 4. Troubleshooting Guide A-3 Check for RTC battery replacement. CMOS jumper may need to be replaced. See the Hardware ... (Computer Setup can also be properly installed. If the problem persists, replace the RTC battery. Post Error Messages Numeric Codes and Text Messages Code/Message 163-Time & Date Not Set Beeps 2S* 164-Memory Size 2S* Error 183-Invalid 2S* Processor Jumper Setting *L = Long, S = Short Probable ...
Troubleshooting Guide
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... memory socket. 3. If the processor does not respond, replace it. Single Bit ECC error. Reseat the processor in Memory Module Socket(s) y,y, ... Post Error Messages Numeric Codes and Text Messages Code/Message 201-Memory Error Beeps None 202-Memory Type Mismatch 207-ECC Corrected Single Bit Errors in its socket. 2.
... memory socket. 3. If the processor does not respond, replace it. Single Bit ECC error. Reseat the processor in Memory Module Socket(s) y,y, ... Post Error Messages Numeric Codes and Text Messages Code/Message 201-Memory Error Beeps None 202-Memory Type Mismatch 207-ECC Corrected Single Bit Errors in its socket. 2.
Troubleshooting Guide
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...dual channel systems, there must be a RIMM in the error message is missing critical SPD information, or is incompatible with socket 1. Beeps 2S* 214-Memory Device Failure. A specific error has occurred in a memory device installed in Memory Socket(s) X, X, ... Replace memory... module if problem persists. Ensure that none of RIMM installation guidelines. 1. Post Error Messages Numeric Codes and Text Messages Code/Message 213-Incompatible Memory Module in the identified socket. 215-RIMM Configuration Error None RIMMs not properly installed. 301-Keyboard...
...dual channel systems, there must be a RIMM in the error message is missing critical SPD information, or is incompatible with socket 1. Beeps 2S* 214-Memory Device Failure. A specific error has occurred in a memory device installed in Memory Socket(s) X, X, ... Replace memory... module if problem persists. Ensure that none of RIMM installation guidelines. 1. Post Error Messages Numeric Codes and Text Messages Code/Message 213-Incompatible Memory Module in the identified socket. 215-RIMM Configuration Error None RIMMs not properly installed. 301-Keyboard...
Troubleshooting Guide
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Post Error Messages Numeric Codes and Text Messages Code/Message 303-Keyboard Controller Error Beeps None Probable Cause I/O board keyboard controller. 304-Keyboard or None System Unit Error Keyboard failure. 401-Parallel Port 1 Address Assignment Conflict 402-Monochrome Adapter Failure ...
Post Error Messages Numeric Codes and Text Messages Code/Message 303-Keyboard Controller Error Beeps None Probable Cause I/O board keyboard controller. 304-Keyboard or None System Unit Error Keyboard failure. 401-Parallel Port 1 Address Assignment Conflict 402-Monochrome Adapter Failure ...
Troubleshooting Guide
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... board. Diskette in Drive A not bootable. 1. Clear CMOS. 4. Verify monitor is not connected or may have malfunctioned. Post Error Messages Numeric Codes and Text Messages Code/Message 501-Display Adapter Failure Beeps 1L, 2S* 510-Splash Screen image corrupted 511-CPU, Rear, or Front Fan not detected 601-Diskette Controller Error None None...
... board. Diskette in Drive A not bootable. 1. Clear CMOS. 4. Verify monitor is not connected or may have malfunctioned. Post Error Messages Numeric Codes and Text Messages Code/Message 501-Display Adapter Failure Beeps 1L, 2S* 510-Splash Screen image corrupted 511-CPU, Rear, or Front Fan not detected 601-Diskette Controller Error None None...
Troubleshooting Guide
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... and allow system to reconfigure without the drive. Run Computer Setup. 2. No action required. Configuration error. Post Error Messages Numeric Codes and Text Messages Code/Message 605-Diskette Drive Type Error Beeps 2S* 610-External Storage Device Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 660...
... and allow system to reconfigure without the drive. Run Computer Setup. 2. No action required. Configuration error. Post Error Messages Numeric Codes and Text Messages Code/Message 605-Diskette Drive Type Error Beeps 2S* 610-External Storage Device Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 660...
Troubleshooting Guide
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... to ensure good connection. 1. Both external and internal serial ports are assigned to system board. Post Error Messages Numeric Codes and Text Messages Code/Message 914-Hood Lock Coil is not Connected Beeps None 916-Thermal Sensor from Processor Heatsink is not Connected 917-Expansion Riser not Detected 1151-Serial Port 1 Address Conflict...
... to ensure good connection. 1. Both external and internal serial ports are assigned to system board. Post Error Messages Numeric Codes and Text Messages Code/Message 914-Hood Lock Coil is not Connected Beeps None 916-Thermal Sensor from Processor Heatsink is not Connected 917-Expansion Riser not Detected 1151-Serial Port 1 Address Conflict...
Troubleshooting Guide
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...message. Replace the fan. 3. Determine if hard drive is about to the system board. Apply firmware patch if applicable. (See www.compaq.com/ support/techpubs/ customer_advisories.) 3. Device IRQ address conflicts with another device. Remove any serial port expansion cards. 2. Reset the IRQ...device. Device IRQ address conflicts with another device. Reset the IRQ. Post Error Messages Numeric Codes and Text Messages Code/Message 1155-Serial Port Address Conflict Detected Beeps 2S* 1201-System Audio Address Conflict Detected 1202-MIDI Port Address Conflict Detected 1203-Game ...
...message. Replace the fan. 3. Determine if hard drive is about to the system board. Apply firmware patch if applicable. (See www.compaq.com/ support/techpubs/ customer_advisories.) 3. Device IRQ address conflicts with another device. Remove any serial port expansion cards. 2. Reset the IRQ...device. Device IRQ address conflicts with another device. Reset the IRQ. Post Error Messages Numeric Codes and Text Messages Code/Message 1155-Serial Port Address Conflict Detected Beeps 2S* 1201-System Audio Address Conflict Detected 1202-MIDI Port Address Conflict Detected 1203-Game ...
Troubleshooting Guide
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Check cable seating/jumper settings. 4. Check www.compaq.com/ support/techpubs/ customer_advisories/ for possible changes when using Windows NT 4.0 Service Pack 4. 8. Check that computer air vents are not blocked and cooling... diagnostics. 5. Replace the system board. 1. Verify processor speed selection. 3. Replace the system board. Post Error Messages Numeric Codes and Text Messages Code/Message 1721-SMART SCSI Hard Drive Detects Imminent Failure Beeps None Probable Cause Hard drive is running. 2. Apply firmware patch if applicable. 3. Determine if hard drive is giving correct...
Check cable seating/jumper settings. 4. Check www.compaq.com/ support/techpubs/ customer_advisories/ for possible changes when using Windows NT 4.0 Service Pack 4. 8. Check that computer air vents are not blocked and cooling... diagnostics. 5. Replace the system board. 1. Verify processor speed selection. 3. Replace the system board. Post Error Messages Numeric Codes and Text Messages Code/Message 1721-SMART SCSI Hard Drive Detects Imminent Failure Beeps None Probable Cause Hard drive is running. 2. Apply firmware patch if applicable. 3. Determine if hard drive is giving correct...
Troubleshooting Guide
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... Guide Recommended Action Upgrade BIOS to proper version. Otherwise, run Computer Setup and restore the previously saved MBR copy. Post Error Messages Numeric Codes and Text Messages Code/Message 1801 Beeps None 1998-Master Boot Record has been lost. 1999-Master Boot Record has changed . 1L, 2S* *L = Long, S = Short The current bootable hard...
... Guide Recommended Action Upgrade BIOS to proper version. Otherwise, run Computer Setup and restore the previously saved MBR copy. Post Error Messages Numeric Codes and Text Messages Code/Message 1801 Beeps None 1998-Master Boot Record has been lost. 1999-Master Boot Record has changed . 1L, 2S* *L = Long, S = Short The current bootable hard...
Troubleshooting Guide
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Post Error Messages Numeric Codes and Text Messages Code/Message Invalid Electronic Serial Number. None Parity Check 2. Run Computer Setup and try to be entered, download from www.compaq.com and run SP5572.EXE (SNZERO.EXE). 2. Beeps None Probable Cause Electronic serial number has become corrupted. Troubleshooting Guide A-13 Parity RAM failure. If Setup already...
Post Error Messages Numeric Codes and Text Messages Code/Message Invalid Electronic Serial Number. None Parity Check 2. Run Computer Setup and try to be entered, download from www.compaq.com and run SP5572.EXE (SNZERO.EXE). 2. Beeps None Probable Cause Electronic serial number has become corrupted. Troubleshooting Guide A-13 Parity RAM failure. If Setup already...
Troubleshooting Guide
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... is equipped with a Universal Serial Bus (USB) keyboard, you may hear the beep sequences for some of the Desktop Management Guide. 1. See the "Failsafe Boot Block ROM" section of the keyboard light error codes, but you may not see the flashing keyboard lights. Recommended Action Reflash the ROM...them. ✎ If your system is running in Failsafe Boot Block mode. A-14 Troubleshooting Guide Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Audible Beeps 1L, 3S* Flashing Caps Lock LED on Keyboard. 1L, 2S* *L = Long, S = Short Probable Cause System ROM is bad; ...
... is equipped with a Universal Serial Bus (USB) keyboard, you may hear the beep sequences for some of the Desktop Management Guide. 1. See the "Failsafe Boot Block ROM" section of the keyboard light error codes, but you may not see the flashing keyboard lights. Recommended Action Reflash the ROM...them. ✎ If your system is running in Failsafe Boot Block mode. A-14 Troubleshooting Guide Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Audible Beeps 1L, 3S* Flashing Caps Lock LED on Keyboard. 1L, 2S* *L = Long, S = Short Probable Cause System ROM is bad; ...
Troubleshooting Guide
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...this guide. Ä CAUTION: Some models support ECC memory and non-ECC memory. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. In addition, the system will not boot the operating system. Flashing Scroll Lock ... Failed Boot Block. See the "Failsafe Boot Block ROM" section of the Desktop Management Guide. Num Lock LED On None (keyboard). Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on Keyboard (on select models.)...
...this guide. Ä CAUTION: Some models support ECC memory and non-ECC memory. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. In addition, the system will not boot the operating system. Flashing Scroll Lock ... Failed Boot Block. See the "Failsafe Boot Block ROM" section of the Desktop Management Guide. Num Lock LED On None (keyboard). Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on Keyboard (on select models.)...
Troubleshooting Guide
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Push in power button. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Reinstall riser board (see the Hardware Reference Guide for damage to system board. 5. LED should be green. 2....power supply by removing options one at a time until computer runs. 4. Remove riser board. 2. Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board). Unseated riser board. Replace power supply. 1. A-16 Troubleshooting Guide
Push in power button. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Reinstall riser board (see the Hardware Reference Guide for damage to system board. 5. LED should be green. 2....power supply by removing options one at a time until computer runs. 4. Remove riser board. 2. Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board). Unseated riser board. Replace power supply. 1. A-16 Troubleshooting Guide
Troubleshooting Guide
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Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Yellow or Green Power LED flashes every second (on select models.) Beeps None Red or Yellow Power LED On Red or Yellow Power LED is running. Recommended Action 1. Ensure that computer air vents are not blocked and ...
Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Yellow or Green Power LED flashes every second (on select models.) Beeps None Red or Yellow Power LED On Red or Yellow Power LED is running. Recommended Action 1. Ensure that computer air vents are not blocked and ...
Getting Started Guide
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... the flashing keyboard lights. system is bad; Clear CMOS. 2. Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Audible Beeps 1L, 3S* Flashing Caps Lock LED on the Compaq Documentation Library CD for some of the Desktop Management Guide. 1. Recommended Action Reflash the ROM using a ROMPaq diskette. See the "Failsafe Boot Block ROM...
... the flashing keyboard lights. system is bad; Clear CMOS. 2. Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Audible Beeps 1L, 3S* Flashing Caps Lock LED on the Compaq Documentation Library CD for some of the Desktop Management Guide. 1. Recommended Action Reflash the ROM using a ROMPaq diskette. See the "Failsafe Boot Block ROM...
Getting Started Guide
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... 1. None *L = Long, S = Short Getting Started 2-9 See the "Solving Memory Problems" section of the Desktop Management Guide. See the "Failsafe Boot Block ROM" section of this guide. Ä CAUTION: Some models support ... Green Power LED On. Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on keyboard (on select models.) 2L,...those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. None Computer in normal Suspend mode.
... 1. None *L = Long, S = Short Getting Started 2-9 See the "Solving Memory Problems" section of the Desktop Management Guide. See the "Failsafe Boot Block ROM" section of this guide. Ä CAUTION: Some models support ... Green Power LED On. Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on keyboard (on select models.) 2L,...those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. None Computer in normal Suspend mode.
Getting Started Guide
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... from computer, wait 30 seconds, then apply power. 3. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Replace system board. 6. Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board...
... from computer, wait 30 seconds, then apply power. 3. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Replace system board. 6. Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board...