Hardware Guide
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... 1-6 Serial Number Location 1-7 2 Hardware Upgrades Installation Sequence 2-1 Drawer Installation Method 2-2 Smart Cover Lock 2-3 Using the Smart Cover FailSafe Key 2-3 Removing the Computer Cover 2-5 Installing Additional Memory 2-7 DIMMs 2-7 DDR-SDRAM DIMMs 2-7 Installing DDR-SDRAM DIMMs 2-8 Removing the Expansion Card Cage 2-11 Installing an Expansion Card 2-12 Removing the AGP Card 2-15 Drive...
... 1-6 Serial Number Location 1-7 2 Hardware Upgrades Installation Sequence 2-1 Drawer Installation Method 2-2 Smart Cover Lock 2-3 Using the Smart Cover FailSafe Key 2-3 Removing the Computer Cover 2-5 Installing Additional Memory 2-7 DIMMs 2-7 DDR-SDRAM DIMMs 2-7 Installing DDR-SDRAM DIMMs 2-8 Removing the Expansion Card Cage 2-11 Installing an Expansion Card 2-12 Removing the AGP Card 2-15 Drive...
Hardware Guide
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... JEDEC SPD information. the system will not start using unsupported DIMMs. ✎ The Intel 845-G chipset does not support ECC memory. DDR-SDRAM DIMMs For proper system operation, if your system supports DDR-SDRAM DIMMs, the DIMMs must be required to replace ... populated with double data rate synchronous dynamic random access memory (DDR-SDRAM) dual inline memory modules (DIMMs). To achieve the maximum memory support, you may be industry-standard 184-pin, unbuffered PC 1600 200 Mhz- Hardware Upgrades Installing Additional Memory The computer comes with at least one preinstalled...
... JEDEC SPD information. the system will not start using unsupported DIMMs. ✎ The Intel 845-G chipset does not support ECC memory. DDR-SDRAM DIMMs For proper system operation, if your system supports DDR-SDRAM DIMMs, the DIMMs must be required to replace ... populated with double data rate synchronous dynamic random access memory (DDR-SDRAM) dual inline memory modules (DIMMs). To achieve the maximum memory support, you may be industry-standard 184-pin, unbuffered PC 1600 200 Mhz- Hardware Upgrades Installing Additional Memory The computer comes with at least one preinstalled...
Hardware Guide
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...use Computer Setup to unlock the lock. 2. See Appendix E, "Electrostatic Discharge," for more information. Ä CAUTION: When handling a memory module, be careful not to touch any external devices, then disconnect the power cord from having incompatible metals in contact with each other...contacts. Doing so may damage the module. 1. Hardware Upgrades Installing DDR-SDRAM DIMMs Ä CAUTION: Your memory module sockets have locked the Smart Cover Lock, use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from the power outlet. 2-8 Hardware ...
...use Computer Setup to unlock the lock. 2. See Appendix E, "Electrostatic Discharge," for more information. Ä CAUTION: When handling a memory module, be careful not to touch any external devices, then disconnect the power cord from having incompatible metals in contact with each other...contacts. Doing so may damage the module. 1. Hardware Upgrades Installing DDR-SDRAM DIMMs Ä CAUTION: Your memory module sockets have locked the Smart Cover Lock, use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from the power outlet. 2-8 Hardware ...
Hardware Guide
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Rotating the Easy Access Drive Bay 5. Hardware Reference Guide 2-9 Rotate the Easy Access drive bay to an upright position. Ä CAUTION: Check the position of personal injury from hot surfaces, allow the internal system components to cool before raising or lowering the easy access drive bay to prevent damage. Remove the computer cover. 4. Locate the memory module sockets. Å WARNING: To reduce risk of all cables and wires before touching. Hardware Upgrades 3.
Rotating the Easy Access Drive Bay 5. Hardware Reference Guide 2-9 Rotate the Easy Access drive bay to an upright position. Ä CAUTION: Check the position of personal injury from hot surfaces, allow the internal system components to cool before raising or lowering the easy access drive bay to prevent damage. Remove the computer cover. 4. Locate the memory module sockets. Å WARNING: To reduce risk of all cables and wires before touching. Hardware Upgrades 3.
Hardware Guide
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...the modules following the numerical order of the sockets. 8. Begin by installing a module into the socket 2. Hardware Upgrades 6. Installing a DIMM 7. A memory module can be installed in only one way. Match the notch on the module with the tab on the computer. 2-10 Hardware Reference Guide Push...relock the lock and enable the Smart Cover Sensor. Replace the computer cover. 11. If you power on the memory socket. The computer should automatically recognize the additional memory the next time you normally lock the Smart Cover Lock, use Computer Setup to install. 10. Repeat steps 6...
...the modules following the numerical order of the sockets. 8. Begin by installing a module into the socket 2. Hardware Upgrades 6. Installing a DIMM 7. A memory module can be installed in only one way. Match the notch on the module with the tab on the computer. 2-10 Hardware Reference Guide Push...relock the lock and enable the Smart Cover Sensor. Replace the computer cover. 11. If you power on the memory socket. The computer should automatically recognize the additional memory the next time you normally lock the Smart Cover Lock, use Computer Setup to install. 10. Repeat steps 6...
Hardware Guide
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...components front panel 1-2 rear panel 1-3 computer care F-1 computer cover removing 2-5 D DDR-SDRAM (double data rate synchronous dynamic random access memory) 2-7 DIMMs (dual inline memory modules) 2-7 drawer installation 2-2 drive positions 2-17 DVD-ROM drive 2-22, 2-24 E Easy Access Buttons customizing 1-5 electrostatic discharge E-1 ... CD-ROM drive 2-22 expansion card 2-12 K keyboard Easy Access keyboard 1-4 identifying keys 1-4 Windows Logo Key 1-6 M memory 2-7 DDR-SDRAM 2-7 mouse 1-6 MultiBay hot-plugging or hot-swapping drives 2-25 inserting drives 2-26 Hardware Reference Guide Index-1
...components front panel 1-2 rear panel 1-3 computer care F-1 computer cover removing 2-5 D DDR-SDRAM (double data rate synchronous dynamic random access memory) 2-7 DIMMs (dual inline memory modules) 2-7 drawer installation 2-2 drive positions 2-17 DVD-ROM drive 2-22, 2-24 E Easy Access Buttons customizing 1-5 electrostatic discharge E-1 ... CD-ROM drive 2-22 expansion card 2-12 K keyboard Easy Access keyboard 1-4 identifying keys 1-4 Windows Logo Key 1-6 M memory 2-7 DDR-SDRAM 2-7 mouse 1-6 MultiBay hot-plugging or hot-swapping drives 2-25 inserting drives 2-26 Hardware Reference Guide Index-1
Troubleshooting Guide
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Contents 1 Computer Diagnostic Features Compaq Diagnostics for Windows 1-1 Installing Compaq Diagnostics for Windows 1-3 Using Categories in Compaq Diagnostics for Windows 1-4 Running Diagnostic Tests in Compaq Diagnostics for Windows 1-5 Compaq Configuration Record Utility 1-7 Running Configuration Record Utility 1-7 Compaq Remote Diagnostics Enabling Agent 1-8 Starting the... 2-24 Solving Network Problems 2-26 Solving Processor Problems 2-29 Solving Memory Problems 2-30 Solving SCSI Problems 2-32 Solving CD-ROM and DVD Problems 2-33 Solving Software Problems 2-35 ...
Contents 1 Computer Diagnostic Features Compaq Diagnostics for Windows 1-1 Installing Compaq Diagnostics for Windows 1-3 Using Categories in Compaq Diagnostics for Windows 1-4 Running Diagnostic Tests in Compaq Diagnostics for Windows 1-5 Compaq Configuration Record Utility 1-7 Running Configuration Record Utility 1-7 Compaq Remote Diagnostics Enabling Agent 1-8 Starting the... 2-24 Solving Network Problems 2-26 Solving Processor Problems 2-29 Solving Memory Problems 2-30 Solving SCSI Problems 2-32 Solving CD-ROM and DVD Problems 2-33 Solving Software Problems 2-35 ...
Troubleshooting Guide
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Computer Diagnostic Features Menu Bar-File, Categories, Navigation, Level, Tab, Help At the top of the Compaq Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus: ■ File-Save As, Print, Printer Setup, Exit ... in system and information about each ■ Storage-Storage drives in system and information about each ■ Graphics-Graphics system information ■ Memory-System board and Windows memory information ■ Multimedia-Optical storage (CD, DVD, and so on) and audio information ■ Windows-Windows information ■ Architecture-PCI Device...
Computer Diagnostic Features Menu Bar-File, Categories, Navigation, Level, Tab, Help At the top of the Compaq Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus: ■ File-Save As, Print, Printer Setup, Exit ... in system and information about each ■ Storage-Storage drives in system and information about each ■ Graphics-Graphics system information ■ Memory-System board and Windows memory information ■ Multimedia-Optical storage (CD, DVD, and so on) and audio information ■ Windows-Windows information ■ Architecture-PCI Device...
Troubleshooting Guide
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...asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files and displays it. Click Start > Compaq Information Center > Compaq Configuration Record. It gathers critical hardware and software ...information from various computer subsystems to give a complete view of problems without taking the desktop or workstation offline and to deliver a ...
...asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files and displays it. Click Start > Compaq Information Center > Compaq Configuration Record. It gathers critical hardware and software ...information from various computer subsystems to give a complete view of problems without taking the desktop or workstation offline and to deliver a ...
Troubleshooting Guide
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...To manually switch to which the computer loads the operating system and the extent to the POST Messages Enabled mode during POST, such as the memory test. Full Boot runs all of the messages that may appear during the Power-On Self-Test (POST) at which it is tested are...the schedule, reconfigure your computer to identify and correct minor disk, graphics, memory, and software problems. It also explains many of the system level tests, such as memory count and non-error text messages. In this mode, the Compaq logo and Web address appear on the computer monitor. Quick Boot is POST...
...To manually switch to which the computer loads the operating system and the extent to the POST Messages Enabled mode during POST, such as the memory test. Full Boot runs all of the messages that may appear during the Power-On Self-Test (POST) at which it is tested are...the schedule, reconfigure your computer to identify and correct minor disk, graphics, memory, and software problems. It also explains many of the system level tests, such as memory count and non-error text messages. In this mode, the Compaq logo and Web address appear on the computer monitor. Quick Boot is POST...
Troubleshooting Guide
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... Guide 2-21 The printer may be connected properly. Install the correct printer driver for your application. Printer will not print. Cause Printer is offline. Printer memory may be connected properly. Reset the printer by turning it back on. Run printer self-test. Printer prints garbled information. Install the correct printer driver...
... Guide 2-21 The printer may be connected properly. Install the correct printer driver for your application. Printer will not print. Cause Printer is offline. Printer memory may be connected properly. Reset the printer by turning it back on. Run printer self-test. Printer prints garbled information. Install the correct printer driver...
Troubleshooting Guide
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... automatically configure when added if the default configuration conflicts with your system to determine if you still cannot resolve the issue, contact Compaq Technical Support. Solution Use Windows 98, Windows 2000, or Windows XP Device Manager to deselect the automatic settings for the board ...and choose a basic configuration that came with other devices. Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. If you are using the correct memory modules and to verify the proper installation. 2. Review the documentation that doesn...
... automatically configure when added if the default configuration conflicts with your system to determine if you still cannot resolve the issue, contact Compaq Technical Support. Solution Use Windows 98, Windows 2000, or Windows XP Device Manager to deselect the automatic settings for the board ...and choose a basic configuration that came with other devices. Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. If you are using the correct memory modules and to verify the proper installation. 2. Review the documentation that doesn...
Troubleshooting Guide
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... Solution Replace module with the correct industry-standard device for the system or the new memory module is installed in pairs that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. Doing so will not boot the operating system. ✎ See the "Interpreting the... Diagnostic Lights" section of devices, and manufacturer. On dual-channel Rambus memory system, RIMM pairs may be identical...
... Solution Replace module with the correct industry-standard device for the system or the new memory module is installed in pairs that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. Doing so will not boot the operating system. ✎ See the "Interpreting the... Diagnostic Lights" section of devices, and manufacturer. On dual-channel Rambus memory system, RIMM pairs may be identical...
Troubleshooting Guide
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... no video and, on most models, the Power LED is flashing Red or Yellow. Too many Terminate and Stay Resident programs (TSRs) are used. Insufficient memory error during POST is not booting. You have been installed correctly and that you do not need. Troubleshooting Without Diagnostics Solving...
... no video and, on most models, the Power LED is flashing Red or Yellow. Too many Terminate and Stay Resident programs (TSRs) are used. Insufficient memory error during POST is not booting. You have been installed correctly and that you do not need. Troubleshooting Without Diagnostics Solving...
Troubleshooting Guide
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... the Desktop Management Guide on a SCSI hard drive. If you encounter software installation problems using a SCSI hard drive, see Appendix E, "Installing SCSI Drivers for Windows NT Installation." To download SCSI drivers for your Compaq system, visit the Compaq Web site at www.compaq.com/...listed in the following : ■ The application was not installed or configured correctly. ■ There is insufficient memory available to run the Compaq Configuration Record Utility to determine if any changes have installed an operating system other than the factory-installed operating system, ...
... the Desktop Management Guide on a SCSI hard drive. If you encounter software installation problems using a SCSI hard drive, see Appendix E, "Installing SCSI Drivers for Windows NT Installation." To download SCSI drivers for your Compaq system, visit the Compaq Web site at www.compaq.com/...listed in the following : ■ The application was not installed or configured correctly. ■ There is insufficient memory available to run the Compaq Configuration Record Utility to determine if any changes have installed an operating system other than the factory-installed operating system, ...
Troubleshooting Guide
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...select models). CMOS jumper may need to be properly installed. Verify proper memory module type. Battery life is approximately 3-5 years. If third party memory has been added, test using Compaq-only memory. 4. Post Error Messages Numeric Codes and Text Messages Code/Message 163-Time... & Date Not Set Beeps 2S* 164-Memory Size 2S* Error 183-Invalid 2S* Processor Jumper Setting ...
...select models). CMOS jumper may need to be properly installed. Verify proper memory module type. Battery life is approximately 3-5 years. If third party memory has been added, test using Compaq-only memory. 4. Post Error Messages Numeric Codes and Text Messages Code/Message 163-Time... & Date Not Set Beeps 2S* 164-Memory Size 2S* Error 183-Invalid 2S* Processor Jumper Setting ...
Troubleshooting Guide
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.... 4. If the processor does not respond, replace it. A-4 Troubleshooting Guide Ensure memory and continuity modules are installed correctly. 3. Remove and replace the memory module(s) one at a time to initialize. If error persists after replacing memory modules, replace the system board. Verify proper memory module type. 2. Processor has failed to isolate faulty module. 5. Replace faulty...
.... 4. If the processor does not respond, replace it. A-4 Troubleshooting Guide Ensure memory and continuity modules are installed correctly. 3. Remove and replace the memory module(s) one at a time to initialize. If error persists after replacing memory modules, replace the system board. Verify proper memory module type. 2. Processor has failed to isolate faulty module. 5. Replace faulty...
Troubleshooting Guide
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... bent or missing pins. 3. Ensure that none of RIMM installation guidelines. 1. Error code: XX, Memory Module Socket(s): XX None Probable Cause A memory module in memory socket identified in the identified socket. 215-RIMM Configuration Error None RIMMs not properly installed. 301-Keyboard ...Error None Keyboard failure. *L = Long, S = Short Recommended Action 1. A specific error has occurred in a memory device installed in the error message is missing critical SPD information, or is incompatible with socket 1. On dual channel systems, there must be...
... bent or missing pins. 3. Ensure that none of RIMM installation guidelines. 1. Error code: XX, Memory Module Socket(s): XX None Probable Cause A memory module in memory socket identified in the identified socket. 215-RIMM Configuration Error None RIMMs not properly installed. 301-Keyboard ...Error None Keyboard failure. *L = Long, S = Short Recommended Action 1. A specific error has occurred in a memory device installed in the error message is missing critical SPD information, or is incompatible with socket 1. On dual channel systems, there must be...
Troubleshooting Guide
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Parity RAM failure. If Setup already has data in a 64bit quadword of the memory array. None Chipset has detected more than one bad bit in the field or will not allow the serial number to enter serial number under ... Code/Message Invalid Electronic Serial Number. Recommended Action 1. Troubleshooting Guide A-13 Run Computer Setup. Run Computer Setup and try to be entered, download from www.compaq.com and run SP5572.EXE (SNZERO.EXE). 2. Replace the memory module. None Parity Check 2. ECC Multiple Bit Error Detected in...
Parity RAM failure. If Setup already has data in a 64bit quadword of the memory array. None Chipset has detected more than one bad bit in the field or will not allow the serial number to enter serial number under ... Code/Message Invalid Electronic Serial Number. Recommended Action 1. Troubleshooting Guide A-13 Run Computer Setup. Run Computer Setup and try to be entered, download from www.compaq.com and run SP5572.EXE (SNZERO.EXE). 2. Replace the memory module. None Parity Check 2. ECC Multiple Bit Error Detected in...
Troubleshooting Guide
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...). Reflash the ROM using a ROMPaq diskette. None Computer in normal Suspend mode. Check memory module (see the relevant section of the Desktop Management Guide. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. See the "Failsafe Boot Block ROM" section of the Hardware Reference Guide). 2. None...
...). Reflash the ROM using a ROMPaq diskette. None Computer in normal Suspend mode. Check memory module (see the relevant section of the Desktop Management Guide. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. See the "Failsafe Boot Block ROM" section of the Hardware Reference Guide). 2. None...