Troubleshooting Guide
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...the problem remains. 4. Replace the system board. POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with the expansion card. 6. Numeric Codes and Text Messages Code/Message 101-Option ROM Error Beeps 1L, 1S* Probable Cause System ROM checksum. *L = ...problem, and what steps you may encounter during POST. Troubleshooting Guide A-1 A Post Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you can take to resolve the error condition. The ...
...the problem remains. 4. Replace the system board. POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with the expansion card. 6. Numeric Codes and Text Messages Code/Message 101-Option ROM Error Beeps 1L, 1S* Probable Cause System ROM checksum. *L = ...problem, and what steps you may encounter during POST. Troubleshooting Guide A-1 A Post Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you can take to resolve the error condition. The ...
Troubleshooting Guide
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... incorrect. If the problem persists, replace the RTC battery. Post Error Messages Numeric Codes and Text Messages Code/Message 102-System Board Failure Beeps None 103-System Board Failure None 150-SafePost Active None 162-System 2S* Options ...Not Set *L = Long, S = Short Probable Cause Recommended Action DMA, timers, and so forth. 1. See the Hardware Reference Guide for instructions on installing a new battery, or contact your Compaq...
... incorrect. If the problem persists, replace the RTC battery. Post Error Messages Numeric Codes and Text Messages Code/Message 102-System Board Failure Beeps None 103-System Board Failure None 150-SafePost Active None 162-System 2S* Options ...Not Set *L = Long, S = Short Probable Cause Recommended Action DMA, timers, and so forth. 1. See the Hardware Reference Guide for instructions on installing a new battery, or contact your Compaq...
Troubleshooting Guide
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...Panel (Computer Setup can also be used to be properly installed. Make sure your Compaq authorized dealer or reseller for RTC battery replacement. If third party memory has been added, test using Compaq-only memory. 4. Battery life is approximately 3-5 years. See the Hardware Reference ... memory module type. Reset system board jumpers to match processor and bus speeds (select models). Post Error Messages Numeric Codes and Text Messages Code/Message 163-Time & Date Not Set Beeps 2S* 164-Memory Size 2S* Error 183-Invalid 2S* Processor Jumper Setting *L = Long, S = Short Probable...
...Panel (Computer Setup can also be used to be properly installed. Make sure your Compaq authorized dealer or reseller for RTC battery replacement. If third party memory has been added, test using Compaq-only memory. 4. Battery life is approximately 3-5 years. See the Hardware Reference ... memory module type. Reset system board jumpers to match processor and bus speeds (select models). Post Error Messages Numeric Codes and Text Messages Code/Message 163-Time & Date Not Set Beeps 2S* 164-Memory Size 2S* Error 183-Invalid 2S* Processor Jumper Setting *L = Long, S = Short Probable...
Troubleshooting Guide
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... processor does not respond, replace it. Ensure memory and continuity modules are installed correctly. 3. A-4 Troubleshooting Guide Recommended Action 1. Post Error Messages Numeric Codes and Text Messages Code/Message 201-Memory Error Beeps None 202-Memory Type Mismatch 207-ECC Corrected Single Bit Errors in its socket. 2. None 2S* 212-Failed Processor None *L = Long...
... processor does not respond, replace it. Ensure memory and continuity modules are installed correctly. 3. A-4 Troubleshooting Guide Recommended Action 1. Post Error Messages Numeric Codes and Text Messages Code/Message 201-Memory Error Beeps None 202-Memory Type Mismatch 207-ECC Corrected Single Bit Errors in its socket. 2. None 2S* 212-Failed Processor None *L = Long...
Troubleshooting Guide
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...Action 1. Replace DIMM with the chipset. All RIMM sockets must be populated with either RIMMs or CRIMMs starting with computer turned off. 2. Error code: XX, Memory Module Socket(s): XX None Probable Cause A memory module in memory socket identified in each channel. Try another memory socket. 3....conforming to the SPD standard. 1. Reconnect keyboard with socket 1. See the Hardware Reference Guide for bent or missing pins. 3. Beeps 2S* 214-Memory Device Failure. Verify proper memory module type. 2. A specific error has occurred in a memory device installed in Memory Socket(s) X,...
...Action 1. Replace DIMM with the chipset. All RIMM sockets must be populated with either RIMMs or CRIMMs starting with computer turned off. 2. Error code: XX, Memory Module Socket(s): XX None Probable Cause A memory module in memory socket identified in each channel. Try another memory socket. 3....conforming to the SPD standard. 1. Reconnect keyboard with socket 1. See the Hardware Reference Guide for bent or missing pins. 3. Beeps 2S* 214-Memory Device Failure. Verify proper memory module type. 2. A specific error has occurred in a memory device installed in Memory Socket(s) X,...
Troubleshooting Guide
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...* Interrupt Conflict 411-Network 2S* Interface Card Interrupt Conflict *L = Long, S = Short IRQ address conflicts with another device. Post Error Messages Numeric Codes and Text Messages Code/Message 303-Keyboard Controller Error Beeps None Probable Cause I/O board keyboard controller. 304-Keyboard or None System Unit Error Keyboard failure. 401-Parallel Port 1 Address Assignment Conflict...
...* Interrupt Conflict 411-Network 2S* Interface Card Interrupt Conflict *L = Long, S = Short IRQ address conflicts with another device. Post Error Messages Numeric Codes and Text Messages Code/Message 303-Keyboard Controller Error Beeps None Probable Cause I/O board keyboard controller. 304-Keyboard or None System Unit Error Keyboard failure. 401-Parallel Port 1 Address Assignment Conflict...
Troubleshooting Guide
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.... 5. Replace the system board. Troubleshooting Guide A-7 Recommended Action 1. Replace the graphics controller. Clear CMOS. 4. Run Computer Setup. 2. Post Error Messages Numeric Codes and Text Messages Code/Message 501-Display Adapter Failure Beeps 1L, 2S* 510-Splash Screen image corrupted 511-CPU, Rear, or Front Fan not detected 601-Diskette Controller Error None None...
.... 5. Replace the system board. Troubleshooting Guide A-7 Recommended Action 1. Replace the graphics controller. Clear CMOS. 4. Run Computer Setup. 2. Post Error Messages Numeric Codes and Text Messages Code/Message 501-Display Adapter Failure Beeps 1L, 2S* 510-Splash Screen image corrupted 511-CPU, Rear, or Front Fan not detected 601-Diskette Controller Error None None...
Troubleshooting Guide
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.... Recommended Action 1. Reinstall tape drive or press F1 and allow system to reconfigure without the drive. Post Error Messages Numeric Codes and Text Messages Code/Message 605-Diskette Drive Type Error Beeps 2S* 610-External Storage Device Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 660...
.... Recommended Action 1. Reinstall tape drive or press F1 and allow system to reconfigure without the drive. Post Error Messages Numeric Codes and Text Messages Code/Message 605-Diskette Drive Type Error Beeps 2S* 610-External Storage Device Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 660...
Troubleshooting Guide
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... COM1. Troubleshooting Guide A-9 Both external and internal serial ports are assigned to the system board. Post Error Messages Numeric Codes and Text Messages Code/Message 914-Hood Lock Coil is not Connected Beeps None 916-Thermal Sensor from Processor Heatsink is not Connected 917-Expansion Riser not Detected 1151-Serial Port 1 Address Conflict...
... COM1. Troubleshooting Guide A-9 Both external and internal serial ports are assigned to the system board. Post Error Messages Numeric Codes and Text Messages Code/Message 914-Hood Lock Coil is not Connected Beeps None 916-Thermal Sensor from Processor Heatsink is not Connected 917-Expansion Riser not Detected 1151-Serial Port 1 Address Conflict...
Troubleshooting Guide
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... card resources and/or run Computer Setup or Windows utilities. Reset the IRQ. 1. Apply firmware patch if applicable. (See www.compaq.com/ support/techpubs/ customer_advisories.) 3. Device IRQ address conflicts with another device. Reset the IRQ. Reset the IRQ. Back up...device. Run the Drive Protection System test if available. 2. Clear CMOS. 3. Post Error Messages Numeric Codes and Text Messages Code/Message 1155-Serial Port Address Conflict Detected Beeps 2S* 1201-System Audio Address Conflict Detected 1202-MIDI Port Address Conflict Detected 1203-Game Port Address ...
... card resources and/or run Computer Setup or Windows utilities. Reset the IRQ. 1. Apply firmware patch if applicable. (See www.compaq.com/ support/techpubs/ customer_advisories.) 3. Device IRQ address conflicts with another device. Reset the IRQ. Reset the IRQ. Back up...device. Run the Drive Protection System test if available. 2. Clear CMOS. 3. Post Error Messages Numeric Codes and Text Messages Code/Message 1155-Serial Port Address Conflict Detected Beeps 2S* 1201-System Audio Address Conflict Detected 1202-MIDI Port Address Conflict Detected 1203-Game Port Address ...
Troubleshooting Guide
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...error. 1800-Temperature Alert None Internal temperature exceeds specification. Post Error Messages Numeric Codes and Text Messages Code/Message 1721-SMART SCSI Hard Drive Detects Imminent Failure Beeps None Probable Cause Hard drive is about to fail. (Some hard drives have...Back up contents and replace hard drive. 1. Run hard drive diagnostics. 5. Run the Drive Protection System test if available. 7. Check www.compaq.com/ support/techpubs/ customer_advisories/ for possible changes when using Windows NT 4.0 Service Pack 4. 8. Troubleshooting Guide A-11 Clear CMOS. 3. ...
...error. 1800-Temperature Alert None Internal temperature exceeds specification. Post Error Messages Numeric Codes and Text Messages Code/Message 1721-SMART SCSI Hard Drive Detects Imminent Failure Beeps None Probable Cause Hard drive is about to fail. (Some hard drives have...Back up contents and replace hard drive. 1. Run hard drive diagnostics. 5. Run the Drive Protection System test if available. 7. Check www.compaq.com/ support/techpubs/ customer_advisories/ for possible changes when using Windows NT 4.0 Service Pack 4. 8. Troubleshooting Guide A-11 Clear CMOS. 3. ...
Troubleshooting Guide
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... Computer Setup and either disabled MBR security or save the MBR of the current bootable disk. A-12 Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code/Message 1801 Beeps None 1998-Master Boot Record has been lost. 1999-Master Boot Record has changed . 1L, 2S* *L = Long, S = Short The current bootable hard...
... Computer Setup and either disabled MBR security or save the MBR of the current bootable disk. A-12 Troubleshooting Guide Post Error Messages Numeric Codes and Text Messages Code/Message 1801 Beeps None 1998-Master Boot Record has been lost. 1999-Master Boot Record has changed . 1L, 2S* *L = Long, S = Short The current bootable hard...
Troubleshooting Guide
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Post Error Messages Numeric Codes and Text Messages Code/Message Invalid Electronic Serial Number. Run Computer Setup and try to be entered, download from www.compaq.com and run SP5572.EXE (SNZERO.EXE). 2. None Chipset has detected more than one bad bit in the field or will not ...allow the serial number to enter serial number under Security, System ID, then save changes. If Setup already has data in a 64bit quadword of the memory array. Beeps...
Post Error Messages Numeric Codes and Text Messages Code/Message Invalid Electronic Serial Number. Run Computer Setup and try to be entered, download from www.compaq.com and run SP5572.EXE (SNZERO.EXE). 2. None Chipset has detected more than one bad bit in the field or will not ...allow the serial number to enter serial number under Security, System ID, then save changes. If Setup already has data in a 64bit quadword of the memory array. Beeps...
Troubleshooting Guide
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... Reflash the ROM using a ROMPaq diskette. Graphics controller not present or incorrectly initialized. See the "Failsafe Boot Block ROM" section of the keyboard light error codes, but you may hear the beep sequences for some of the Desktop Management Guide. 1. Post Error Messages POST Diagnostic Keyboard LEDs, Front Panel LEDs and Audible...
... Reflash the ROM using a ROMPaq diskette. Graphics controller not present or incorrectly initialized. See the "Failsafe Boot Block ROM" section of the keyboard light error codes, but you may hear the beep sequences for some of the Desktop Management Guide. 1. Post Error Messages POST Diagnostic Keyboard LEDs, Front Panel LEDs and Audible...
Troubleshooting Guide
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...LED On. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. Failed Boot...Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on ...Keyboard (on select models.) 1S, 2L* System memory not present. 1. Check memory module (see the relevant section of this guide. Ä CAUTION: Some models support ECC memory and non-ECC memory. See the "Failsafe Boot Block ROM" section of the Desktop...
...LED On. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. Failed Boot...Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on ...Keyboard (on select models.) 1S, 2L* System memory not present. 1. Check memory module (see the relevant section of this guide. Ä CAUTION: Some models support ECC memory and non-ECC memory. See the "Failsafe Boot Block ROM" section of the Desktop...
Troubleshooting Guide
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Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board). Recommended Action 1. LED should be green. 2. Replace system board. 6. ... Remove riser board. 2. Remove all AC power from power supply by removing options one at a time until computer runs. 4. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Push in power button. Remove load from computer, wait 30 seconds, then apply power. 3. A-16 Troubleshooting Guide...
Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board). Recommended Action 1. LED should be green. 2. Replace system board. 6. ... Remove riser board. 2. Remove all AC power from power supply by removing options one at a time until computer runs. 4. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Push in power button. Remove load from computer, wait 30 seconds, then apply power. 3. A-16 Troubleshooting Guide...
Troubleshooting Guide
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... of the Hardware Reference Guide). 2. Troubleshooting Guide A-17 Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Yellow or Green Power LED flashes every second (on select models.) Beeps None Red or Yellow Power LED On Red or Yellow Power LED is running. Flashing four times per second...
... of the Hardware Reference Guide). 2. Troubleshooting Guide A-17 Post Error Messages Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Yellow or Green Power LED flashes every second (on select models.) Beeps None Red or Yellow Power LED On Red or Yellow Power LED is running. Flashing four times per second...
Getting Started Guide
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...Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Audible Beeps 1L, 3S* Flashing Caps Lock LED on the Compaq Documentation Library CD for some of the Desktop Management Guide. 1. See the "Failsafe Boot Block ROM" section of the keyboard light error codes, but you may not see the flashing ... may occur during Power On Self Test (POST) that do not necessarily have an error code or text message associated with a Universal Serial Bus (USB) keyboard, you may hear the beep sequences for more information. ✎ If your system is equipped with them. Graphics controller ...
...Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes Activity Audible Beeps 1L, 3S* Flashing Caps Lock LED on the Compaq Documentation Library CD for some of the Desktop Management Guide. 1. See the "Failsafe Boot Block ROM" section of the keyboard light error codes, but you may not see the flashing ... may occur during Power On Self Test (POST) that do not necessarily have an error code or text message associated with a Universal Serial Bus (USB) keyboard, you may hear the beep sequences for more information. ✎ If your system is equipped with them. Graphics controller ...
Getting Started Guide
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...Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on keyboard (on . None Computer in normal Suspend mode. See the "Solving Memory Problems" section of the Desktop Management Guide. Remove and reseat memory module. ..., 2L* System memory not present. 1. Reflash the ROM using a ROMPaq diskette. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. Flashing Scroll Lock LED on keyboard (on select models.) 2L, 1S* System ...
...Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Beeps Probable Cause Recommended Action Flashing Num Lock LED on keyboard (on . None Computer in normal Suspend mode. See the "Solving Memory Problems" section of the Desktop Management Guide. Remove and reseat memory module. ..., 2L* System memory not present. 1. Reflash the ROM using a ROMPaq diskette. For those systems that do support ECC memory, Compaq does not support mixing ECC and non-ECC memory. Flashing Scroll Lock LED on keyboard (on select models.) 2L, 1S* System ...
Getting Started Guide
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Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board). 2-10 Getting Started Push in power button. Remove ... apply power. 3. Remove riser board. 2. None Probable Cause Power supply overloaded. LED should be green. 2. Unseated riser board. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Replace system board. 6. Reinstall riser board (see the Hardware Reference Guide for damage to system board. 5. Wipe...
Basic Troubleshooting Diagnostic Keyboard LEDS, Front Panel LEDs and Audible Codes (Continued) Activity Red or Yellow Power LED flashes every 2 seconds (on removing the riser board). 2-10 Getting Started Push in power button. Remove ... apply power. 3. Remove riser board. 2. None Probable Cause Power supply overloaded. LED should be green. 2. Unseated riser board. Check for directions on select models.) Beeps None Flashing Power and Hard Drive Green LEDs. Replace system board. 6. Reinstall riser board (see the Hardware Reference Guide for damage to system board. 5. Wipe...
