Quick Reference
Page 2
... Help desk if you are feeding paper from a tray, remove the tray, and then remove any jams. 2 Open the front cover, and remove the print cartridge assembly. 3 Remove any jams. 6 After you clear the entire paper path when a paper jam occurs. Ready / Power Saver Busy Waiting Flushing / Resolution reduced Not... error Printer error * Paper jam printer error * Paper jam at the input sensor † Paper jam in the manual feeder Paper jam under the toner cartridge Paper jam as printer status, intervention, or service. To clear a paper jam: 1 If you have cleared the jams, reinstall the print...
... Help desk if you are feeding paper from a tray, remove the tray, and then remove any jams. 2 Open the front cover, and remove the print cartridge assembly. 3 Remove any jams. 6 After you clear the entire paper path when a paper jam occurs. Ready / Power Saver Busy Waiting Flushing / Resolution reduced Not... error Printer error * Paper jam printer error * Paper jam at the input sensor † Paper jam in the manual feeder Paper jam under the toner cartridge Paper jam as printer status, intervention, or service. To clear a paper jam: 1 If you have cleared the jams, reinstall the print...
User's Guide
Page 9
... ...75 How to conserve supplies 75 How to know when you need new supplies 76 Checking the toner and photoconductor levels 76 Recognizing the operator panel light sequences 77 How to change a toner cartridge 78 Recycling Lexmark products 81 How to change a photoconductor kit 82 Chapter 10: Troubleshooting 85 General problems ...85 Print quality...
... ...75 How to conserve supplies 75 How to know when you need new supplies 76 Checking the toner and photoconductor levels 76 Recognizing the operator panel light sequences 77 How to change a toner cartridge 78 Recycling Lexmark products 81 How to change a photoconductor kit 82 Chapter 10: Troubleshooting 85 General problems ...85 Print quality...
User's Guide
Page 54
...; Press Continue to print the menu settings page for help.) • Press and hold Cancel to change a toner cartridge on if the starter toner cartridge is getting low. In addition, the toner in the driver pop-up menu to extend the life of your print job in tray 1 using the instructions in...Note: This light will not come on page 78 for a list of current printer settings. • Remove the toner cartridge and shake it to orient the pages correctly. Toner low Light sequence: • Toner Low/Replace PC Kit-On What this light sequence means: Print the other side of the...
...; Press Continue to print the menu settings page for help.) • Press and hold Cancel to change a toner cartridge on if the starter toner cartridge is getting low. In addition, the toner in the driver pop-up menu to extend the life of your print job in tray 1 using the instructions in...Note: This light will not come on page 78 for a list of current printer settings. • Remove the toner cartridge and shake it to orient the pages correctly. Toner low Light sequence: • Toner Low/Replace PC Kit-On What this light sequence means: Print the other side of the...
User's Guide
Page 56
... stop) Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blink • Error-Blink What this light sequence means: The toner cartridge is not installed, or the printer detects a toner cartridge error. The printer will not print any more pages until... : • If the toner cartridge is not installed, install it. • If the toner cartridge is installed, remove it and install a new toner cartridge (see How to change a toner cartridge on page 82 for help.) Unsupported toner cartridge / Toner cartridge is not installed Light sequence: • Toner Low/Replace PC Kit-On ...
... stop) Light sequence: • Continue-On • Toner Low/Replace PC Kit-Blink • Error-Blink What this light sequence means: The toner cartridge is not installed, or the printer detects a toner cartridge error. The printer will not print any more pages until... : • If the toner cartridge is not installed, install it. • If the toner cartridge is installed, remove it and install a new toner cartridge (see How to change a toner cartridge on page 82 for help.) Unsupported toner cartridge / Toner cartridge is not installed Light sequence: • Toner Low/Replace PC Kit-On ...
User's Guide
Page 57
... do I order them ? What you can do: Install a toner cartridge made for your printer. on page 75). 57 on page 75). Cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The toner cartridge you can do: Install a toner cartridge made for your printer. What you are using...
... do I order them ? What you can do: Install a toner cartridge made for your printer. on page 75). 57 on page 75). Cartridge region mismatch Light sequence: • Toner Low/Replace PC Kit-On • Error-On What this light sequence means: The toner cartridge you can do: Install a toner cartridge made for your printer. What you are using...
User's Guide
Page 75
... 1-800-539-6275. In other countries or regions, visit the Lexmark online store at approximately 5% coverage), whereas the toner cartridge has to be replaced on both sides of toner coverage you are : Part number Description 12A8302 Photoconductor kit 23820SW Print Cartridge 23800SW Return Program Print Cartridge 1 Approximately 5% coverage. 2 Declared yield value in your printer. Store supplies...
... 1-800-539-6275. In other countries or regions, visit the Lexmark online store at approximately 5% coverage), whereas the toner cartridge has to be replaced on both sides of toner coverage you are : Part number Description 12A8302 Photoconductor kit 23820SW Print Cartridge 23800SW Return Program Print Cartridge 1 Approximately 5% coverage. 2 Declared yield value in your printer. Store supplies...
User's Guide
Page 76
...this sequence is by printing a menu settings page. Note: The Toner low light sequence does not appear if the 1500-page starter print cartridge is nearly empty. If the print remains faded, replace the toner cartridge. When you first receive the "Replace photoconductor kit" light sequence..., you experience faded print, remove the toner cartridge. Firmly shake it side to side and front to back several times to decrease as the toner level decreases. When the toner light sequence appears, or when you should immediately order a new photoconductor ...
...this sequence is by printing a menu settings page. Note: The Toner low light sequence does not appear if the 1500-page starter print cartridge is nearly empty. If the print remains faded, replace the toner cartridge. When you first receive the "Replace photoconductor kit" light sequence..., you experience faded print, remove the toner cartridge. Firmly shake it side to side and front to back several times to decrease as the toner level decreases. When the toner light sequence appears, or when you should immediately order a new photoconductor ...
User's Guide
Page 78
How to change a toner cartridge How to change a toner cartridge 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 78
How to change a toner cartridge How to change a toner cartridge 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 78
User's Guide
Page 79
a b 3 Unpack the new toner cartridge. b Pull the toner cartridge up and out using the handle. See Recycling Lexmark products on the base of the print cartridge assembly. How to distribute the toner. 79 Note: You can use the packing material from the new cartridge to ship the old cartridge back to Lexmark for more information. 4 Firmly shake the cartridge in all directions to change a toner cartridge 2 Remove the toner cartridge: a Press the button on page 81 for recycling.
a b 3 Unpack the new toner cartridge. b Pull the toner cartridge up and out using the handle. See Recycling Lexmark products on the base of the print cartridge assembly. How to distribute the toner. 79 Note: You can use the packing material from the new cartridge to ship the old cartridge back to Lexmark for more information. 4 Firmly shake the cartridge in all directions to change a toner cartridge 2 Remove the toner cartridge: a Press the button on page 81 for recycling.
User's Guide
Page 80
The cartridge clicks into place when correctly installed. 6 Close the front cover. 80 How to change a toner cartridge 5 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go.
The cartridge clicks into place when correctly installed. 6 Close the front cover. 80 How to change a toner cartridge 5 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go.
User's Guide
Page 82
Extended light exposure can cause print quality problems. 1 Open the front cover by pressing the button on the left side of time. How to change a photoconductor kit How to change a photoconductor kit Warning: When replacing a photoconductor kit, do not leave the toner cartridge or the new photoconductor kit exposed to direct light for an extended period of the printer and lowering the cover. 82
Extended light exposure can cause print quality problems. 1 Open the front cover by pressing the button on the left side of time. How to change a photoconductor kit How to change a photoconductor kit Warning: When replacing a photoconductor kit, do not leave the toner cartridge or the new photoconductor kit exposed to direct light for an extended period of the printer and lowering the cover. 82
User's Guide
Page 83
Note: Do not press the button on the toner cartridge handle. How to change a photoconductor kit 2 Pull the print cartridge assembly out of the print cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 4 Unpack the new photoconductor kit. 83 Place the print cartridge assembly on a flat, clean surface. 3 Remove the toner cartridge: a Press the button on the base of the printer by pulling on the print cartridge assembly.
Note: Do not press the button on the toner cartridge handle. How to change a photoconductor kit 2 Pull the print cartridge assembly out of the print cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 4 Unpack the new photoconductor kit. 83 Place the print cartridge assembly on a flat, clean surface. 3 Remove the toner cartridge: a Press the button on the base of the printer by pulling on the print cartridge assembly.
User's Guide
Page 84
... it will go . How to change a photoconductor kit 5 Install the toner cartridge into the printer by aligning the white rollers on the toner cartridge with the new kit. 84 The cartridge clicks into place when correctly installed. 6 Install the print cartridge assembly into the new print cartridge assembly by aligning the green arrows on the guides of...
... it will go . How to change a photoconductor kit 5 Install the toner cartridge into the printer by aligning the white rollers on the toner cartridge with the new kit. 84 The cartridge clicks into place when correctly installed. 6 Install the print cartridge assembly into the new print cartridge assembly by aligning the green arrows on the guides of...
User's Guide
Page 86
...stock, but I 'm having trouble getting it to use the remaining toner, then insert it from the manual feeder. If print remains faded, replace the toner cartridge. To extend the life of the toner cartridge somewhat, remove the cartridge, firmly shake it back into the printer. This is on the ...Problem / Question How do I still print with the top of the sheet first. Extend the paper support on , but I don't have another cartridge to the original factory default settings solves formatting problems. To reset the factory defaults: 1 Turn off the printer. 2 Open the front cover. ...
...stock, but I 'm having trouble getting it to use the remaining toner, then insert it from the manual feeder. If print remains faded, replace the toner cartridge. To extend the life of the toner cartridge somewhat, remove the cartridge, firmly shake it back into the printer. This is on the ...Problem / Question How do I still print with the top of the sheet first. Extend the paper support on , but I don't have another cartridge to the original factory default settings solves formatting problems. To reset the factory defaults: 1 Turn off the printer. 2 Open the front cover. ...
User's Guide
Page 87
... the printer. Attach the dust cover to clean the printhead lens on page 74 for information about attaching the dust cover. Replace the toner cartridge or fuser* as keeping the tray from being knocked out of its intended life. This protects the paper tray from another tray or... the manual feeder. • Replace the toner cartridge. *To replace the fuser, call a service technician. †This setting can solve many print quality problems by replacing a supply or maintenance item...
... the printer. Attach the dust cover to clean the printhead lens on page 74 for information about attaching the dust cover. Replace the toner cartridge or fuser* as keeping the tray from being knocked out of its intended life. This protects the paper tray from another tray or... the manual feeder. • Replace the toner cartridge. *To replace the fuser, call a service technician. †This setting can solve many print quality problems by replacing a supply or maintenance item...
User's Guide
Page 88
...more information. 88 See Using the Local Printer Setup Utility on toner. • The toner cartridge is defective. • The Toner Darkness setting is too dark. • The toner cartridge is defective. • Select a different Toner Darkness† setting from the printer driver before sending the job ... specialty media you are using. • The fuser is worn or defective. • The Toner Darkness setting is too dark. • The toner cartridge is defective. • Replace the toner cartridge. • Replace the fuser*. • Call for service. • Change Paper Texture†...
...more information. 88 See Using the Local Printer Setup Utility on toner. • The toner cartridge is defective. • The Toner Darkness setting is too dark. • The toner cartridge is defective. • Select a different Toner Darkness† setting from the printer driver before sending the job ... specialty media you are using. • The fuser is worn or defective. • The Toner Darkness setting is too dark. • The toner cartridge is defective. • Replace the toner cartridge. • Replace the fuser*. • Call for service. • Change Paper Texture†...
User's Guide
Page 89
... Using the Local Printer Setup Utility on one side of the paper. • Move the manual feeders guides so that is loaded in the toner cartridge. • Make sure the Form Type setting is correct for more information. 89 Set the Form Size to A4. Skewed print (Print is ... A4 size paper into the selected tray but did not set the Form Size to A4. Uneven printing DE DE DE The toner cartridge is defective or empty. Blank pages The toner cartridge is not properly installed. Symptom Uneven print density ABCDE ABCDE ABCDE Ghost Images Print quality problems Cause The...
... Using the Local Printer Setup Utility on one side of the paper. • Move the manual feeders guides so that is loaded in the toner cartridge. • Make sure the Form Type setting is correct for more information. 89 Set the Form Size to A4. Skewed print (Print is ... A4 size paper into the selected tray but did not set the Form Size to A4. Uneven printing DE DE DE The toner cartridge is defective or empty. Blank pages The toner cartridge is not properly installed. Symptom Uneven print density ABCDE ABCDE ABCDE Ghost Images Print quality problems Cause The...
User's Guide
Page 90
... Using the Local Printer Setup Utility on page 74 for service. exits to Smooth. Print quality problems Symptom Cause Solution Solid black pages • The toner cartridge is wrong for Change Paper Weight† to the bin the type of paper or specialty media you are using. *To replace the fuser, call... Local Printer Setup Utility. Paper curls badly once it prints and The Paper Weight setting is defective. • Your printer requires servicing. • Replace the toner cartridge. • Call for more information. 90
... Using the Local Printer Setup Utility on page 74 for service. exits to Smooth. Print quality problems Symptom Cause Solution Solid black pages • The toner cartridge is wrong for Change Paper Weight† to the bin the type of paper or specialty media you are using. *To replace the fuser, call... Local Printer Setup Utility. Paper curls badly once it prints and The Paper Weight setting is defective. • Your printer requires servicing. • Replace the toner cartridge. • Call for more information. 90
User's Guide
Page 92
Place the print cartridge assembly on the toner cartridge handle. Print quality problems 3 Remove the print cartridge assembly out of time. Extended light exposure can cause print quality problems. 92 Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the printer by pulling on a flat, clean surface. Note: Do not press the button on the print cartridge assembly.
Place the print cartridge assembly on the toner cartridge handle. Print quality problems 3 Remove the print cartridge assembly out of time. Extended light exposure can cause print quality problems. 92 Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of the printer by pulling on a flat, clean surface. Note: Do not press the button on the print cartridge assembly.
User's Guide
Page 95
...Power Saver 49 Replace photoconductor kit 55, 56 Resetting printer 58 Restoring factory defaults 58 secondary error codes 61 Service error 59 Toner low 54 Unsupported toner cartridge 56 Waiting 51 lights 44, 45 options memory card 43 overlays 38 P paper 18 choosing 18 jams 28 loading 22,...level 76 light sequences 77 ordering 75 recycling 81 Photoconductor kit near full light 55 ports parallel 71 USB 72 posters 37 print cartridge See toner cartridge print quality problems 87 Print Quality Test Pages (Utilities menu) 72 Printer Settings Configuration sheet printing 69 printhead lens, cleaning 91 ...
...Power Saver 49 Replace photoconductor kit 55, 56 Resetting printer 58 Restoring factory defaults 58 secondary error codes 61 Service error 59 Toner low 54 Unsupported toner cartridge 56 Waiting 51 lights 44, 45 options memory card 43 overlays 38 P paper 18 choosing 18 jams 28 loading 22,...level 76 light sequences 77 ordering 75 recycling 81 Photoconductor kit near full light 55 ports parallel 71 USB 72 posters 37 print cartridge See toner cartridge print quality problems 87 Print Quality Test Pages (Utilities menu) 72 Printer Settings Configuration sheet printing 69 printhead lens, cleaning 91 ...