Limited Warranty Statement
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... should be confused with the marketing name (HP Photosmart A640) or product numbers (CC001A, CC002A, etc). The Regulatory Model Number for your product is SNPRH-0807. Find information For information on using the printer, troubleshooting, product specifications, legal notices, environmental, and... additional regulatory information, download the complete online User Guide at www.hp.com/support. 1 Nothing herein should not be construed as allowed...
... should be confused with the marketing name (HP Photosmart A640) or product numbers (CC001A, CC002A, etc). The Regulatory Model Number for your product is SNPRH-0807. Find information For information on using the printer, troubleshooting, product specifications, legal notices, environmental, and... additional regulatory information, download the complete online User Guide at www.hp.com/support. 1 Nothing herein should not be construed as allowed...
User Guide
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Contents Contents 8 Troubleshooting Software installation issues...65 The installation failed...65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer...66 The printer does ... poor...75 Bluetooth printing problems...76 My Bluetooth device cannot find the printer 76 9 Shop for ink supplies...79 10 HP support and warranty Check the HP support Web site first 81 HP support by phone...81 Phone support period...81 Placing a call...82 After the phone support period 82 Additional warranty options...
Contents Contents 8 Troubleshooting Software installation issues...65 The installation failed...65 The Found New Hardware Wizard appears when I connect the printer to a Windows computer...66 The printer does ... poor...75 Bluetooth printing problems...76 My Bluetooth device cannot find the printer 76 9 Shop for ink supplies...79 10 HP support and warranty Check the HP support Web site first 81 HP support by phone...81 Phone support period...81 Placing a call...82 After the phone support period 82 Additional warranty options...
User Guide
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... contains information about the printer. Setup menu options Tools • Print Test Page Touch to perform the operation it indicates. 5. Do this if colors in troubleshooting problems. • Print Sample Page Touch to third-level cleaning (touch Yes or No). The test page helps in the printouts are dimmed. Get started...
... contains information about the printer. Setup menu options Tools • Print Test Page Touch to perform the operation it indicates. 5. Do this if colors in troubleshooting problems. • Print Sample Page Touch to third-level cleaning (touch Yes or No). The test page helps in the printouts are dimmed. Get started...
User Guide
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... Bluetooth Radio. ◦ Passkey: When the Bluetooth Security Level of the printer is set to Not visible, only devices that appears on troubleshooting. • Printing from the Computer: Touch to read how to print from imaging devices. • Creative Options: Touch to see information... other devices with Bluetooth wireless technology when they are trying to their default values. High requires users of the printer. • Troubleshooting: Touch to see information on other devices with Bluetooth wireless technology require you must enter a passkey to make the printer available to...
... Bluetooth Radio. ◦ Passkey: When the Bluetooth Security Level of the printer is set to Not visible, only devices that appears on troubleshooting. • Printing from the Computer: Touch to read how to print from imaging devices. • Creative Options: Touch to see information... other devices with Bluetooth wireless technology when they are trying to their default values. High requires users of the printer. • Troubleshooting: Touch to see information on other devices with Bluetooth wireless technology require you must enter a passkey to make the printer available to...
User Guide
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... may cause errors. From the Windows Start menu, go to the online support services at www.hp.com/support. Troubleshooting 65 TIP: HP recommends using a USB cable 3 meters (10 feet) or less in Printers and Faxes (Windows...installation • Solution 3: Retry the installation Solution 1: Turn off virus software Solution: 1. Troubleshooting 8 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to Programs > HP > HP Photosmart A640 series > Uninstall. Uninstall the printer software: Windows users a. Follow the onscreen instructions.
... may cause errors. From the Windows Start menu, go to the online support services at www.hp.com/support. Troubleshooting 65 TIP: HP recommends using a USB cable 3 meters (10 feet) or less in Printers and Faxes (Windows...installation • Solution 3: Retry the installation Solution 1: Turn off virus software Solution: 1. Troubleshooting 8 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to Programs > HP > HP Photosmart A640 series > Uninstall. Uninstall the printer software: Windows users a. Follow the onscreen instructions.
User Guide
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...installation. b. If this did not solve the issue, try the next solution. Cause: The Software Install Mode is checked. 6. Troubleshooting Solution 2: Accept the license agreement during installation Solution: Disconnect and reconnect the USB cable, and then accept the license agreement during the...Wizard appears when I connect the printer to display the Setup menu. Touch the Setup icon to a Windows computer. Double-click HP Uninstaller and follow the onscreen instructions. 2. For more information, see Setup Menu. 3. Double-click the Applications:Hewlett-Packard folder. ...
...installation. b. If this did not solve the issue, try the next solution. Cause: The Software Install Mode is checked. 6. Troubleshooting Solution 2: Accept the license agreement during installation Solution: Disconnect and reconnect the USB cable, and then accept the license agreement during the...Wizard appears when I connect the printer to display the Setup menu. Touch the Setup icon to a Windows computer. Double-click HP Uninstaller and follow the onscreen instructions. 2. For more information, see Setup Menu. 3. Double-click the Applications:Hewlett-Packard folder. ...
User Guide
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... an unknown reason. Solution 2: Disable Software Install Mode Solution: Disable Software Install Mode and check Printers and Faxes again. Troubleshooting The printer does not appear in Printers and Faxes (Windows only) Try the following solutions to resolve the issue. Touch ...solutions until the issue is resolved. • Solution 1: Start the installation manually • Solution 2: Make sure Software Install Mode is HP Photosmart A640 series folder in the Start menu, retry the installation. For more information, see if the printer appears in Printers and Faxes. Cause...
... an unknown reason. Solution 2: Disable Software Install Mode Solution: Disable Software Install Mode and check Printers and Faxes again. Troubleshooting The printer does not appear in Printers and Faxes (Windows only) Try the following solutions to resolve the issue. Touch ...solutions until the issue is resolved. • Solution 1: Start the installation manually • Solution 2: Make sure Software Install Mode is HP Photosmart A640 series folder in the Start menu, retry the installation. For more information, see if the printer appears in Printers and Faxes. Cause...
User Guide
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... the issue, try the next solution. Touch Preferences. 3. Cause: There is enabled in the Preferences menu of the Setup menu. 68 Troubleshooting Solution 3: Turn the printer off and then back on Solution: ▲ Turn the printer off , wait 10 seconds, and then turn...Software Install Mode 1. Cause: Software Install Mode might be off Software Install Mode in the printer menu. Touch Software Install Mode. 4. Troubleshooting Chapter 8 Solution 2: Make sure Software Install Mode is enabled Solution: Make sure Software Install Mode option is no drive letter available before ...
... the issue, try the next solution. Touch Preferences. 3. Cause: There is enabled in the Preferences menu of the Setup menu. 68 Troubleshooting Solution 3: Turn the printer off and then back on Solution: ▲ Turn the printer off , wait 10 seconds, and then turn...Software Install Mode 1. Cause: Software Install Mode might be off Software Install Mode in the printer menu. Touch Software Install Mode. 4. Troubleshooting Chapter 8 Solution 2: Make sure Software Install Mode is enabled Solution: Make sure Software Install Mode option is no drive letter available before ...
User Guide
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... computer with a USB cable. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is checked. 5. Touch Preferences. 3. Troubleshooting I want to attach the printer to my computer to transfer photos only, but the software installation program keeps appearing Solution: To transfer photos from the...
... computer with a USB cable. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is checked. 5. Touch Preferences. 3. Troubleshooting I want to attach the printer to my computer to transfer photos only, but the software installation program keeps appearing Solution: To transfer photos from the...
User Guide
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... 3: Unplug product and contact support online Solution: Unplug the product, wait for 10 seconds, and plug it is switched to : www.hp.com/support. If it back in the country/region you are visiting complies with the power outlet. If prompted, choose your printer and ... and availability vary by device, country/region, and language. Press the On button once. Go to on . Check if the product turns on . Troubleshooting Chapter 8 Solution 1: Check the power cord Solution: • The printer may be a problem with the power requirements and power cord of the printer...
... 3: Unplug product and contact support online Solution: Unplug the product, wait for 10 seconds, and plug it is switched to : www.hp.com/support. If it back in the country/region you are visiting complies with the power outlet. If prompted, choose your printer and ... and availability vary by device, country/region, and language. Press the On button once. Go to on . Check if the product turns on . Troubleshooting Chapter 8 Solution 1: Check the power cord Solution: • The printer may be a problem with the power requirements and power cord of the printer...
User Guide
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... appear Try the following solution for paper in the paper path and will automatically eject the jammed paper. • Touch OK to resolve the issue. Troubleshooting The printout did not solve the issue, try the next solution. Cause: The computer might be connected to clear the paper jam: • If the...
... appear Try the following solution for paper in the paper path and will automatically eject the jammed paper. • Touch OK to resolve the issue. Troubleshooting The printout did not solve the issue, try the next solution. Cause: The computer might be connected to clear the paper jam: • If the...
User Guide
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If an Photosmart dialog box is displayed, click Retry to try the next solution. Turn ...the hub) from the printer. 2. Disconnect the USB cable from the computer. 5. Solution: 1. If this problem. Troubleshooting Solution 4: Wait until USB hub is not busy and try printing again Solution: Wait until the other device is no... the power cord from the printer. 3. If the problem persists, repeat this problem. Wait about 10 seconds. 72 Troubleshooting The printer would not print when it . Accessing another USB device Try the following solution for this procedure using a USB...
If an Photosmart dialog box is displayed, click Retry to try the next solution. Turn ...the hub) from the printer. 2. Disconnect the USB cable from the computer. 5. Solution: 1. If this problem. Troubleshooting Solution 4: Wait until USB hub is not busy and try printing again Solution: Wait until the other device is no... the power cord from the printer. 3. If the problem persists, repeat this problem. Wait about 10 seconds. 72 Troubleshooting The printer would not print when it . Accessing another USB device Try the following solution for this procedure using a USB...
User Guide
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... the onscreen instructions. 7. The document or photo did not print using . Mac users a. Make sure the HP Photosmart A640 series is the selected printer. Restart the computer. 9. The software could not identify the printer because the printer...and printer. c. The software application print settings override any other print settings that you want to All Programs > HP > HP Photosmart A640 series > Uninstall. From the Windows Start menu, go to print. 2. Follow the onscreen instructions. b. Click ... cord back into the USB port on the printer. Troubleshooting 4.
... the onscreen instructions. 7. The document or photo did not print using . Mac users a. Make sure the HP Photosmart A640 series is the selected printer. Restart the computer. 9. The software could not identify the printer because the printer...and printer. c. The software application print settings override any other print settings that you want to All Programs > HP > HP Photosmart A640 series > Uninstall. From the Windows Start menu, go to print. 2. Follow the onscreen instructions. b. Click ... cord back into the USB port on the printer. Troubleshooting 4.
User Guide
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..., and then choose Print. Cause: The borderless printing option may be turned off. Cause: The memory card may be locked. 74 Troubleshooting Touch Preferences. 3. Touch Borderless. 4. Mac users a. Make sure the HP Photosmart A640 series is the selected printer. Choose the Printer Features pane. 5. Solution: If the memory card has a lock switch, make sure...
..., and then choose Print. Cause: The borderless printing option may be turned off. Cause: The memory card may be locked. 74 Troubleshooting Touch Preferences. 3. Touch Borderless. 4. Mac users a. Make sure the HP Photosmart A640 series is the selected printer. Choose the Printer Features pane. 5. Solution: If the memory card has a lock switch, make sure...
User Guide
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... is resolved. • Solution 1: Reduce image size • Solution 2: Use correct paper • Solution 3: Print on the digital camera. Use HP Advanced Photo Paper for the output. Cause: You may have selected the correct paper size. Solution: Make sure you are in the future, set the...paper that is poor Try the following solution for this did not solve the issue, try the next solution. Printing and hardware issues 75 Troubleshooting A blank page came out of the printer Try the following solution for the printer. For more information, see Change the paper size. Cause...
... is resolved. • Solution 1: Reduce image size • Solution 2: Use correct paper • Solution 3: Print on the digital camera. Use HP Advanced Photo Paper for the output. Cause: You may have selected the correct paper size. Solution: Make sure you are in the future, set the...paper that is poor Try the following solution for this did not solve the issue, try the next solution. Printing and hardware issues 75 Troubleshooting A blank page came out of the printer Try the following solution for the printer. For more information, see Change the paper size. Cause...
User Guide
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...setting • Solution 4: Make sure you receive a low-ink warning message, consider having a replacement cartridge available to the printer 76 Troubleshooting For more information, see Print a test page. For more information, see Insert or replace the print cartridge. For more information, see ...test page. When you are using the Bluetooth wireless connection. Replace the print cartridge if necessary. Bluetooth printing problems Before contacting HP support, read this did not solve the issue, try the next solution. Cause: The print cartridge may be low on ...
...setting • Solution 4: Make sure you receive a low-ink warning message, consider having a replacement cartridge available to the printer 76 Troubleshooting For more information, see Print a test page. For more information, see Insert or replace the print cartridge. For more information, see ...test page. When you are using the Bluetooth wireless connection. Replace the print cartridge if necessary. Bluetooth printing problems Before contacting HP support, read this did not solve the issue, try the next solution. Cause: The print cartridge may be low on ...
User Guide
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... is ready to receive data Solution: Make sure the Bluetooth radio is turned on or the printer itself may not be ready to receive data. Troubleshooting Solution 2: Check Bluetooth Visibility setting Solution: 1. Touch Bluetooth, and then touch Visibility. 3. If this did not solve the issue, try the next solution. Solution 3: Check...
... is ready to receive data Solution: Make sure the Bluetooth radio is turned on or the printer itself may not be ready to receive data. Troubleshooting Solution 2: Check Bluetooth Visibility setting Solution: 1. Touch Bluetooth, and then touch Visibility. 3. If this did not solve the issue, try the next solution. Solution 3: Check...
User Guide
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... program. Cause: The printing program installed on your device with Bluetooth wireless technology. Solution: Set the printer Bluetooth device name using the printer menu. 78 Troubleshooting Troubleshooting Chapter 8 Cause: You may be low resolution.
... program. Cause: The printing program installed on your device with Bluetooth wireless technology. Solution: Set the printer Bluetooth device name using the printer menu. 78 Troubleshooting Troubleshooting Chapter 8 Cause: You may be low resolution.
User Guide
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... year of phone support in Europe, the Middle East, and Africa, go to qualified online support specialists • Software and driver updates for the HP Photosmart • Valuable HP Photosmart and troubleshooting information for online support 1. For Europe only: Contact your local point of purchase. (Service is available to your local point of purchase. If...
... year of phone support in Europe, the Middle East, and Africa, go to qualified online support specialists • Software and driver updates for the HP Photosmart • Valuable HP Photosmart and troubleshooting information for online support 1. For Europe only: Contact your local point of purchase. (Service is available to your local point of purchase. If...