GE JES1142SJ Support Question

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Question posted by goldenstoo on March 1st, 2024

Won't Start Cooking

Unit has power. I put in a cook time and push start. Microwave does not come on but time set counts down to zero then beeps. Does this also for preset cook times such as popcorn

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Answer #1: Posted by waleq on March 5th, 2024 2:22 PM

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waleq

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It sounds like there may be an issue with the microwave's internal components or the control panel. Here are a few troubleshooting steps you can try to address the issue:

1. Power Cycle: Unplug the microwave from the power outlet for a few minutes, then plug it back in and try using it again.

2. Check Door Switch: Ensure that the microwave door is closing properly and that the door switch is not faulty. A malfunctioning door switch can prevent the microwave from starting.

3. Reset the Control Panel: Some microwaves have a reset button or a specific sequence of buttons to reset the control panel. Refer to the user manual for instructions on how to reset the microwave.

4. Check for Error Codes: Some microwaves may display error codes when there is a problem. Check the user manual for information on how to interpret error codes and troubleshoot the issue.

5. Contact Customer Support: If the issue persists, it may be best to contact GE customer support for further assistance or to schedule a service call.

If none of these steps resolve the issue, it's possible that there may be a more significant problem with the microwave that requires professional attention.

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Answer #2: Posted by SonuKumar on March 1st, 2024 9:34 PM

SonuKumar

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It sounds like there's an issue preventing your GE JES1142SJ microwave from actually starting the cooking cycle. Here's a breakdown of potential causes and how to troubleshoot:

Possible Causes:

Faulty Magnetron: The magnetron is the core component that generates the microwaves for cooking. If it malfunctions, the microwave might appear to operate but won't heat.

Control Board Issue: The control board manages the microwave's functions. A malfunction here could prevent it from sending power to the magnetron to start cooking.

Door Switch Malfunction: The microwave has safety switches within the door mechanism that ensure the door is fully closed before operating. A faulty switch could give a false "closed" signal, preventing cooking.

Troubleshooting Steps:

Check the Door: Close the door firmly and ensure the latches are fully engaged. Look for any damage or obstructions around the door frame and latches.

Test the Door Switches (Carefully): This usually requires removing the microwave's outer casing. Unplug the microwave first. Visually inspect the door switches for damage or wear. You can find videos online specifically for your model that might show how to test them with a multimeter.

Hard Reset: Unplug the microwave for several minutes, then plug it back in. This may reset any temporary glitches in the control board.

Caution: While simple troubleshooting is okay, if you suspect a bad magnetron or control board, it's strongly recommended to have a qualified appliance technician diagnose and repair the problem. These parts deal with high-voltage circuits that are dangerous if handled incorrectly.

Let me know if any of the basic troubleshooting steps yield results, and we can determine the next steps!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

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Related GE JES1142SJ Manual Pages

Quick Specs - Page 1

Ft. Depth does not include handle. Countertop Microwave Oven Exterior Dimensions* (in inches) W x H x D 21-1/4 x 11-7/8 x 15-3/4 *Height includes feet. This unit designed to your Monogram,® GE Profile™ or GE® appliance questions, visit our website at ge.com or call GE Answer Center® service, 800.626.2000. GE® 1.1 Cu. Specification Created 9/04 340284...

Quick Specs - Page 2

... • Child lock out - Countertop Microwave Oven Turntable Microwave Oven microwave defrost timer lock pounds CUSTOM FUNCTIONS POPCORN FROZEN PIZZA BEVERAGE REHEAT COOK TIME AUTO KITCHEN DEFROST DEFROST TIMER GUIDE BEHIND DOOR 1 2 3 EXPRESS COOK 4 5 6 START 789 0 PAUSE POWER LEVEL CLOCK CLEAR JES1142SJ Features and Benefits • 1.1 cu. Limited; 5 yr. Offer maximum...

Use and Care Manual - Page 2

... not in the oven cavity: -Do not overcook food. Contact the nearest authorized service facility for marine use . -If materials inside the oven while cooking. -Remove wire twist-ties and metal handles from paper or plastic containers before placing them in similar locations. 2 s Keep power cord away from the countertop edge to Excessive Microwave Energy section...

Use and Care Manual - Page 3

...the oven. To prevent possible injury, direct steam away from the microwave oven is the microwave term for a short time before...microwave oven could dehydrate and catch fire, causing damage to escape during cooking. Arcing is . FOODS s Do not pop popcorn in your oven. Even if the container is thoroughly cooked. s Do not overcook potatoes. They could result in microwave ovens...

Use and Care Manual - Page 4

.... s Plastic cookware-Plastic cookware designed for microwave cooking is suitable for use in the oven both the dish you use a meat thermometer while cooking, make sure it should be microwaved in the microwave oven, keep the foil at least 1″ away from the heated food. Some cookware is microwave-safe. When microwaved, the metal can be as directed in...

Use and Care Manual - Page 6

... USING. If you are careful in or tripping over unintentionally. EXTENSION CORDS A short power supply cord is provided to reduce the risks resulting from becoming entangled in using them.... be arranged so that it will not drape over the countertop or tabletop where it can be longer, too. Cooking times may vary when the microwave oven is used if you use an extension cord, the interior...

Use and Care Manual - Page 7

... Guide. The turntable may vary from your microwave oven. Removable Turntable Support. The turntable support must be viewed while keeping microwaves confined in place when using the oven. NOTE: Rating plate, oven vent(s) and oven light are located on the inside walls of the Oven Door Latches. Removable Turntable. Screen allows cooking to open door. Safety Instructions About...

Use and Care Manual - Page 8

... features of defrosting time Power level 0 to HI Starts immediately! 8 Consumer Support Time Features Press Time Cook Press number pads TIME DEFROST POWER LEVEL EXPRESS COOK Enter Amount of cooking time Amount of your microwave oven. You can microwave by time or with the convenience features. Safety Instructions Operating Instructions Troubleshooting Tips Cooking Controls Check the...

Use and Care Manual - Page 9

... may be compared to the surface units on a range. Power level 70 is shown with power level 30-the defrost cycle. HI power level will cook faster but food may have a tendency to the inside was defrosted. A lower setting will be done on the microwave oven can be entered or changed before the inside of meat. An example...

Use and Care Manual - Page 10

... level is complete, Time Cook will start immediately. The oven will count down. Close the door and press START to select a desired power level.) 3 Enter the amount of cooking time. 4 Press START. Express Cook This is pressed. The oven will add 30 seconds to the time each time the pad is a quick way to set , but you don't want full power. (Press POWER LEVEL repeatedly to resume...

Use and Care Manual - Page 11

...stand 5 minutes. In 2-qt. side-down. ge.com Safety Instructions Operating Instructions Cooking Guide for Time Cook NOTE: Use HI power level unless otherwise noted. package 1 bunch 1 bunch (11⁄4 to 11&#... of time. casserole, place 1/4 cup water. package Squash (fresh, summer, and yellow) 1 lb. or 2-qt. casserole, place 2 tablespoons water. Peel and cut - Place in the oven, 1...

Use and Care Manual - Page 12

...oven will continue to a microwave-safe dish. This is normal when oven is in cooking dish. If the food is not operating at HI power. Room temperature promotes the growth of time, separate pieces and place in a foil container, transfer it stand a few minutes to 13 min. Be sure large meats are completely defrosted before cooking... Press TIME DEFROST. 2 Enter defrosting time. 3 Press START. 4...

Use and Care Manual - Page 13

... Pizza To use the Frozen Pizza feature: 1 Follow package instructions, using Time Cook if the package is less than 7 ounces or larger than 3.5 ounces. Place the package of popcorn in the center of the microwave. 2 Press POPCORN once for a 14 ounce pizza. The oven starts immediately. Remove the container with the Beverage feature may be very hot...

Use and Care Manual - Page 14

... plastic wrap. 4 potatoes Pierce skin with lid or vented plastic wrap. 16 oz. Use microwave-safe casserole or bowl. Operating Instructions Troubleshooting Tips Consumer Support 14 Cook The Cook feature automatically sets the cooking times and power levels for a variety of foods. 1 Press COOK repeatedly to 16 oz.) with lid or vented plastic wrap. Cover with fork. Follow...

Use and Care Manual - Page 15

... to select 1 to complete defrosting. Auto Defrost automatically sets the defrosting times and power levels to give even defrosting results for most meats need to stand 5 minutes to 2.5 pounds. 2 Press START. (Time Defrost is explained in the About the time features section.) There is a handy guide located on microwave-safe dish. Safety Instructions ge.com Auto Defrost...

Use and Care Manual - Page 16

Press START to prevent the microwave from being accidentally started or used by children. Child Lock-Out You may lock the control panel to restart the oven. When the control panel is locked, the lock indicator will be lit. 16 Troubleshooting Tips Consumer Support Clock Press to enter the time of day. 1 Press CLOCK once to...

Use and Care Manual - Page 17

... counting down . How to zero and cooking will signal. ge.com Troubleshooting Tips Consumer Support 17 The oven will count down to Use as a Minute Timer The Kitchen Timer operates without microwave energy. 1 Press KITCHEN TIMER. 2 Enter the amount of cooking. 3 Press POWER LEVEL. s It can be set the microwave to delay cooking. s It can set to delay the start of cooking...

Use and Care Manual - Page 18

... to stand to finish cooking or to set. Venting plastic wrap or covering with wax paper allows excess steam to prevent over-browning. s foil that a microwaved cake is not placed on poultry, which would cook before larger parts. Operating Instructions Troubleshooting Tips Consumer Support 18 Standing time is especially important in the oven. Note that is...

Use and Care Manual - Page 19

... of the oven that come together upon ...microwave oven. Dry with a clean sponge or soft cloth. Some paper towels can damage it. Rinse well. Unplug the cord before plugging cord into water just after cooking...microwave. it carefully in warm, sudsy water or in the dishwasher. Remember, do not place the turntable into outlet. Control Panel and Door Wipe with a damp cloth. Power...

Use and Care Manual - Page 20

... check the position and signal of the TV/radio antenna. START pad not pressed after entering cooking selection. • Press START. Things That Are Normal With Your Microwave Oven s Steam or vapor escaping from the microwave as far away from around door or outer case. s Dimming oven light and change in your home may be blown or...