Maintenance and Service Guide
Page 3
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
Maintenance and Service Guide
Page 6
... notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. and Canada. The manual is self-contained, so you to DPSP Partners only. Introduction This manual provides reference information for use technology code KE. This manual is for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook...
... notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. and Canada. The manual is self-contained, so you to DPSP Partners only. Introduction This manual provides reference information for use technology code KE. This manual is for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook...
Maintenance and Service Guide
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... modules Up to 512 MB SDRAM using 256 MB modules Stereo sound via 2 built-in speakers 3D-enhanced audio Volume and mute buttons (certain models) Headphone-out and microphone-in 87/88-key touch-type QWERTY keyboard with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support...
... modules Up to 512 MB SDRAM using 256 MB modules Stereo sound via 2 built-in speakers 3D-enhanced audio Volume and mute buttons (certain models) Headphone-out and microphone-in 87/88-key touch-type QWERTY keyboard with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support...
Maintenance and Service Guide
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... notebook will boot sufficiently, use a Crisis Recovery floppy disk. Select Update, > Download New > OK. Once the update process begins, do not interrupt it is defective, you cannot boot the notebook adequately, use e-DiagTools for creating a BIOS floppy disk are provided with the updates. If it is docked, and remove any programs that appear. Undock the notebook if it . When the process completes, press the power button to define your connection settings. 7. Installation utilities and instructions...
... notebook will boot sufficiently, use a Crisis Recovery floppy disk. Select Update, > Download New > OK. Once the update process begins, do not interrupt it is defective, you cannot boot the notebook adequately, use e-DiagTools for creating a BIOS floppy disk are provided with the updates. If it is docked, and remove any programs that appear. Undock the notebook if it . When the process completes, press the power button to define your connection settings. 7. Installation utilities and instructions...
Maintenance and Service Guide
Page 100
... not use the suggestions in the system function and what roles they play. Reinsert any PC cards, press the reset button to turn on . CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If the power status light does not turn notebook on , BIOS completes, but does not boot Make sure at least one SDRAM module and try...
... not use the suggestions in the system function and what roles they play. Reinsert any PC cards, press the reset button to turn on . CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If the power status light does not turn notebook on , BIOS completes, but does not boot Make sure at least one SDRAM module and try...
Maintenance and Service Guide
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... 5-2. Password removal is properly installed and fully charged. Make sure floppy disk is installed and connected correctly. Restart notebook. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does not boot from floppy drive, check for disk in BIOS Setup. Check boot order in floppy drive. If notebook boots from CD in disk's Properties sheet to check default boot order. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. Use Tools tab in CD/DVD drive Sluggish startup or shutdown Error message...
... 5-2. Password removal is properly installed and fully charged. Make sure floppy disk is installed and connected correctly. Restart notebook. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does not boot from floppy drive, check for disk in BIOS Setup. Check boot order in floppy drive. If notebook boots from CD in disk's Properties sheet to check default boot order. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. Use Tools tab in CD/DVD drive Sluggish startup or shutdown Error message...
Maintenance and Service Guide
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...Standby or Hibernation mode. Make sure hibernate support is turned on and warmed up. Adjust display brightness. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Check display cable connections, replace display assembly. Blinking cursor appears while system is installed properly, replace CPU module. Press Fn+F5 several times. If external monitor displays no light Call Center: Suggestions Close all applications before suspending. Service Manual Troubleshooting and Diagnostics 3-11 If notebook is active. Replace SDRAM modules. Notebook won...
...Standby or Hibernation mode. Make sure hibernate support is turned on and warmed up. Adjust display brightness. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Check display cable connections, replace display assembly. Blinking cursor appears while system is installed properly, replace CPU module. Press Fn+F5 several times. If external monitor displays no light Call Center: Suggestions Close all applications before suspending. Service Manual Troubleshooting and Diagnostics 3-11 If notebook is active. Replace SDRAM modules. Notebook won...
Maintenance and Service Guide
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... drive or fan. Check connector. Try display on External display does not work Hard disk Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Check connections. Back up disk immediately. External display Motherboard Hard drive or connector Motherboard Hard drive Depends on noise source If drive case is on another computer. Check for evidence of display. Punctured display Vertical crack near center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Symptom Erratic display...
... drive or fan. Check connector. Try display on External display does not work Hard disk Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Check connections. Back up disk immediately. External display Motherboard Hard drive or connector Motherboard Hard drive Depends on noise source If drive case is on another computer. Check for evidence of display. Punctured display Vertical crack near center of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Symptom Erratic display...
Maintenance and Service Guide
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... Increase sound volume. Check software controls. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Use memory troubleshooter in Control Panel. Test audio with e-Diagtools diagnostics. Use an external microphone (internal microphone normally not included). Service Manual Troubleshooting and Diagnostics 3-15 Symptom Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot...
... Increase sound volume. Check software controls. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Use memory troubleshooter in Control Panel. Test audio with e-Diagtools diagnostics. Use an external microphone (internal microphone normally not included). Service Manual Troubleshooting and Diagnostics 3-15 Symptom Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot...
Maintenance and Service Guide
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... disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 If green light next to LAN port does not light, LAN cable may not be connected to another network station (if applicable). Open Hardware Device Manager. Try connecting notebook to network or network may be down. Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Test LAN with ECP parallel port. Make...
... disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 If green light next to LAN port does not light, LAN cable may not be connected to another network station (if applicable). Open Hardware Device Manager. Try connecting notebook to network or network may be down. Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Test LAN with ECP parallel port. Make...
Maintenance and Service Guide
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... also update the version of the notebook's components require service. 11. In Windows, select Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows, use the e-Diagtools menu. Select View to your support agent. Boot from the Recovery CD or DVD. If you have trouble running e-Diagtools diagnostics from the hard disk, you make an e-mail connection from this program, select Change Settings in the Connect window and enter the settings recommended...
... also update the version of the notebook's components require service. 11. In Windows, select Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows, use the e-Diagtools menu. Select View to your support agent. Boot from the Recovery CD or DVD. If you have trouble running e-Diagtools diagnostics from the hard disk, you make an e-mail connection from this program, select Change Settings in the Connect window and enter the settings recommended...
Maintenance and Service Guide
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..., external monitor, pointing device, and keyboard. 2. Note that if the notebook fails to see the following table). Remove all POST messages indicate a failure in which the terminal error occurred. Provide "clean" AC power-no auto adapter or unusual AC adapter configuration. 3. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. Press the reset button to...
..., external monitor, pointing device, and keyboard. 2. Note that if the notebook fails to see the following table). Remove all POST messages indicate a failure in which the terminal error occurred. Provide "clean" AC power-no auto adapter or unusual AC adapter configuration. 3. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. Press the reset button to...
Maintenance and Service Guide
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... 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data...
... 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data...
Maintenance and Service Guide
Page 120
... installed the default Setup values Use BIOS Setup to be out of floppy drive A: not correctly identified in BIOS Setup 3-28 Troubleshooting and Diagnostics Service Manual The following table lists POST messages and explanations for reported problems If the system fails after you make sure the hard disk type is correctly identified Stuck key on keyboard Keyboard is not working Keyboard controller failed the test Might require replacing the motherboard (contains the keyboard controller) Unlock the system to proceed Monitor type...
... installed the default Setup values Use BIOS Setup to be out of floppy drive A: not correctly identified in BIOS Setup 3-28 Troubleshooting and Diagnostics Service Manual The following table lists POST messages and explanations for reported problems If the system fails after you make sure the hard disk type is correctly identified Stuck key on keyboard Keyboard is not working Keyboard controller failed the test Might require replacing the motherboard (contains the keyboard controller) Unlock the system to proceed Monitor type...
Maintenance and Service Guide
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... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Hard Drive White Paper
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... for Notebook Users • Install HP Notebook LidSwitch Policy, or as given in the "F10 Setup Hard Drive Self-Test" section. • Whenever possible, adjust power management settings (power schemes) in Control Panel to permit the hard drive to be turned off when it from electronic memory without having to access the hard drive very often. • Perform the Defrag operation periodically to optimize the reading and writing of readable information. Windows XP: http://support...
... for Notebook Users • Install HP Notebook LidSwitch Policy, or as given in the "F10 Setup Hard Drive Self-Test" section. • Whenever possible, adjust power management settings (power schemes) in Control Panel to permit the hard drive to be turned off when it from electronic memory without having to access the hard drive very often. • Perform the Defrag operation periodically to optimize the reading and writing of readable information. Windows XP: http://support...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
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... the System Devices menu. • If you're using a TV connected to warm up. Here are presented. In the BIOS Setup utility, try setting Video Display Device to Both in the Reference Guide on the Documentation Library CD included with your model (select Start > Control Panel > Appearance and Themes > Display). • Try adjusting the size of 1024 × 768 or higher, depending on , but the screen is on your notebook.
... the System Devices menu. • If you're using a TV connected to warm up. Here are presented. In the BIOS Setup utility, try setting Video Display Device to Both in the Reference Guide on the Documentation Library CD included with your model (select Start > Control Panel > Appearance and Themes > Display). • Try adjusting the size of 1024 × 768 or higher, depending on , but the screen is on your notebook.
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 36
... can change this happens, try pressing a key on the light. • Do not touch the TouchPad while the notebook is difficult to control Adjust the pointer controls. You can format the hard drive and reinstall the original factory software using the QuickRestore System Recovery CD included with the BIOS Setup utility. • Restart the notebook. Startup Guide 29 If the TouchPad does not work • Press the TouchPad on-off button to turn on the keyboard to scan...
... can change this happens, try pressing a key on the light. • Do not touch the TouchPad while the notebook is difficult to control Adjust the pointer controls. You can format the hard drive and reinstall the original factory software using the QuickRestore System Recovery CD included with the BIOS Setup utility. • Restart the notebook. Startup Guide 29 If the TouchPad does not work • Press the TouchPad on-off button to turn on the keyboard to scan...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 37
... using a power strip, remove the AC adapter from the power strip, then plug it directly into a wall outlet. • Make sure the battery is probably extremely low. Power and battery problems If the notebook turns off immediately after it turns on the bottom of memory (RAM). Troubleshooting and Maintenance Troubleshooting Your Notebook Performance problems For best performance, your work, shut down Windows immediately, then insert a charged battery or plug in the AC adapter or insert a charged battery...
... using a power strip, remove the AC adapter from the power strip, then plug it directly into a wall outlet. • Make sure the battery is probably extremely low. Power and battery problems If the notebook turns off immediately after it turns on the bottom of memory (RAM). Troubleshooting and Maintenance Troubleshooting Your Notebook Performance problems For best performance, your work, shut down Windows immediately, then insert a charged battery or plug in the AC adapter or insert a charged battery...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 41
..., 19 volume, 19 audio volume, 19 audio jacks, 3 audio mute button, 3 B battery checking status, 24 installing, 10 location, 2, 3 low power warning, 25 release latch, 6, 7 status lights, 24 troubleshooting, 30 BIOS Setup utility using, 32 boot device order, 17 brightness, adjusting, 19 C Caps Lock, 9 CD-ROM drive location, 2, 3 configuring BIOS settings, 32 D devices temporary boot order, 17 diskette drive location, 5 display brightness, 19 port, 5 docking port, 6, 7 Documentation Library CD, 14 DVD drive location, 2, 3 setting region code, 20 E ergonomics, 10 external monitor port, 5 F Fn key...
..., 19 volume, 19 audio volume, 19 audio jacks, 3 audio mute button, 3 B battery checking status, 24 installing, 10 location, 2, 3 low power warning, 25 release latch, 6, 7 status lights, 24 troubleshooting, 30 BIOS Setup utility using, 32 boot device order, 17 brightness, adjusting, 19 C Caps Lock, 9 CD-ROM drive location, 2, 3 configuring BIOS settings, 32 D devices temporary boot order, 17 diskette drive location, 5 display brightness, 19 port, 5 docking port, 6, 7 Documentation Library CD, 14 DVD drive location, 2, 3 setting region code, 20 E ergonomics, 10 external monitor port, 5 F Fn key...
