Maintenance and Service Guide
Page 3
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
Maintenance and Service Guide
Page 5
...Table 1-3. Required Equipment ...2-2 Table 2-3. ASP Support Options...3-2 Table 3-2. POST Terminal-Error Beep Codes 3-20 Table 3-5. BIOS Setup Menus and Parameters 3-28 Table 4-1. LCD Guidelines ...5-4 Service Manual v Exploded View ...4-3 Tables Table 1-1. Main ...3-1. Part Number Reference...4-12 Table 5-1. Removal Cross-Reference ...2-1 Table 2-2. Accessory Replaceable Parts 4-11 Table 4-3. Example of notebook 1-15 Table 1-4. Basic Troubleshooting Steps ...3-3 Figure 4-1. Specifications...1-18 Table 1-7. Replacing Small Parts ...2-12 Table 2-5. Troubleshooting ...
...Table 1-3. Required Equipment ...2-2 Table 2-3. ASP Support Options...3-2 Table 3-2. POST Terminal-Error Beep Codes 3-20 Table 3-5. BIOS Setup Menus and Parameters 3-28 Table 4-1. LCD Guidelines ...5-4 Service Manual v Exploded View ...4-3 Tables Table 1-1. Main ...3-1. Part Number Reference...4-12 Table 5-1. Removal Cross-Reference ...2-1 Table 2-2. Accessory Replaceable Parts 4-11 Table 4-3. Example of notebook 1-15 Table 1-4. Basic Troubleshooting Steps ...3-3 Figure 4-1. Specifications...1-18 Table 1-7. Replacing Small Parts ...2-12 Table 2-5. Troubleshooting ...
Maintenance and Service Guide
Page 30
...power converter for backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder, speaker amplifier, ... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod.
...power converter for backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder, speaker amplifier, ... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod.
Maintenance and Service Guide
Page 86
...page 2-60.) 1. If you might have to contact an HP support center to update the display data stored on the new motherboard. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to it that can bend very easily. Follow the reassembly ...notes in the EEPROM on the motherboard. This restores the old system data on the notebook. 4. The motherboard has EMI ...
...page 2-60.) 1. If you might have to contact an HP support center to update the display data stored on the new motherboard. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to it that can bend very easily. Follow the reassembly ...notes in the EEPROM on the motherboard. This restores the old system data on the notebook. 4. The motherboard has EMI ...
Maintenance and Service Guide
Page 89
... Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. The first time you might be replaced separately. Using e-DiagTools for Windows or a BIOS floppy disk to reset the notebook. In Windows, exit any cables or equipment needed to connect to... or you make an Internet connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. Undock the notebook if it is defective, you might damage the notebook. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to the Internet. ...
... Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. The first time you might be replaced separately. Using e-DiagTools for Windows or a BIOS floppy disk to reset the notebook. In Windows, exit any cables or equipment needed to connect to... or you make an Internet connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. Undock the notebook if it is defective, you might damage the notebook. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to the Internet. ...
Maintenance and Service Guide
Page 90
... you plugged in the Service and Support Library. CAUTION: Make sure to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. Insert the BIOS floppy disk in the AC adapter. c. Boot-Block Jumper 2-60 Removal and Replacement Service Manual Turn ...on at all, do not have a BIOS floppy disk, download the package from the BIOS floppy disk: a. NOTE: If the notebook will not boot from the BIOS floppy disk. After the BIOS reprograms itself, check the BIOS version to make sure it to use the correct BIOS floppy disk for a minute or more...
... you plugged in the Service and Support Library. CAUTION: Make sure to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. Insert the BIOS floppy disk in the AC adapter. c. Boot-Block Jumper 2-60 Removal and Replacement Service Manual Turn ...on at all, do not have a BIOS floppy disk, download the package from the BIOS floppy disk: a. NOTE: If the notebook will not boot from the BIOS floppy disk. After the BIOS reprograms itself, check the BIOS version to make sure it to use the correct BIOS floppy disk for a minute or more...
Maintenance and Service Guide
Page 91
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Remove the assemblies, and then follow the additional steps listed in the Control Panel. Table 2-5. See...
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Remove the assemblies, and then follow the additional steps listed in the Control Panel. Table 2-5. See...
Maintenance and Service Guide
Page 93
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
Maintenance and Service Guide
Page 97
... the functions that you apply power. Keep in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms. Using the customer's information, try to isolate the cause of the notebook components using automatic and interactive tests, and is your primary troubleshooting tool. The e-Diagtools...
... the functions that you apply power. Keep in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms. Using the customer's information, try to isolate the cause of the notebook components using automatic and interactive tests, and is your primary troubleshooting tool. The e-Diagtools...
Maintenance and Service Guide
Page 99
BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for Troubleshooting Table 3-2. Scope of ...
BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for Troubleshooting Table 3-2. Scope of ...
Maintenance and Service Guide
Page 100
...24 and the table on AC or battery Check power source. Reinsert any PC cards, press the reset button to turn notebook off , try external monitor. If the power status light does not turn on , reprogram the BIOS, and replace the top case, replace the motherboard. If power status light ...and display turn on , BIOS completes, but display remains off , and reconnect power and try...
...24 and the table on AC or battery Check power source. Reinsert any PC cards, press the reset button to turn notebook off , try external monitor. If the power status light does not turn on , reprogram the BIOS, and replace the top case, replace the motherboard. If power status light ...and display turn on , BIOS completes, but display remains off , and reconnect power and try...
Maintenance and Service Guide
Page 101
...sure CD/DVD is bootable. Check battery level on battery LEDs. Use Tools tab in BIOS Setup. Check boot order in disk's Properties sheet to certain sites. If notebook boots from CD in floppy drive. Delete temporary and unneeded files. User must call Technical... Support and provide proof of ownership. Power Service Manual Troubleshooting and Diagnostics 3-9 Use BIOS Setup to optimize hard disk. Restart notebook. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then ...
...sure CD/DVD is bootable. Check battery level on battery LEDs. Use Tools tab in BIOS Setup. Check boot order in disk's Properties sheet to certain sites. If notebook boots from CD in floppy drive. Delete temporary and unneeded files. User must call Technical... Support and provide proof of ownership. Power Service Manual Troubleshooting and Diagnostics 3-9 Use BIOS Setup to optimize hard disk. Restart notebook. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then ...
Maintenance and Service Guide
Page 107
...speaker assembly cable is enabled in Device Manager. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Use memory troubleshooter.... In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Use only DDR-266 SDRAM modules. Check for use with notebook. Check software controls. Service Manual Troubleshooting and Diagnostics 3-15 Top case Speaker assembly Switchboard...
...speaker assembly cable is enabled in Device Manager. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Use memory troubleshooter.... In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Use only DDR-266 SDRAM modules. Check for use with notebook. Check software controls. Service Manual Troubleshooting and Diagnostics 3-15 Top case Speaker assembly Switchboard...
Maintenance and Service Guide
Page 111
...Manual Troubleshooting and Diagnostics 3-19 Games and other programs that drive CPU usage toward 100% can affect performance. If notebook slows after period of notebook) while notebook appears to charge CMOS battery. Use Control Panel to spin up (you can hear this). Delete temporary and ...modify hard disk power settings. Always set notebook on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. If hard disk has spun down to conserve power, it . If notebook's hard drive frequently runs (as virus...
...Manual Troubleshooting and Diagnostics 3-19 Games and other programs that drive CPU usage toward 100% can affect performance. If notebook slows after period of notebook) while notebook appears to charge CMOS battery. Use Control Panel to spin up (you can hear this). Delete temporary and ...modify hard disk power settings. Always set notebook on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. If hard disk has spun down to conserve power, it . If notebook's hard drive frequently runs (as virus...
Maintenance and Service Guide
Page 112
... testing using e-Diagtools for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program... (Shut Down) or Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. When the menu appears, press F2 to select the test you run after the system reboots, so that the notebook will be loaded. Optional: run . When the...
... testing using e-Diagtools for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program... (Shut Down) or Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. When the menu appears, press F2 to select the test you run after the system reboots, so that the notebook will be loaded. Optional: run . When the...
Maintenance and Service Guide
Page 114
...Service Manual Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. If the BIOS detects a terminal error condition, it requires repair. 1. The beep code indicates... system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. When the notebook boots, its system BIOS runs a series of codes; if an error occurs, the BIOS displays a message and/or issues a beep code. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 ...
...Service Manual Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. If the BIOS detects a terminal error condition, it requires repair. 1. The beep code indicates... system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. When the notebook boots, its system BIOS runs a series of codes; if an error occurs, the BIOS displays a message and/or issues a beep code. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 ...
Maintenance and Service Guide
Page 115
... configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with initial POST values Restore CPU control word ...during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test ...
... configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of chipset registers Load alternate registers with initial POST values Restore CPU control word ...during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test ...
Maintenance and Service Guide
Page 116
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
Maintenance and Service Guide
Page 117
...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
Maintenance and Service Guide
Page 118
... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...
... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...