HP Notebook Series - Maintenance, Shipping and Travel Guide
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Contents 1 Maintaining Your Software and Personal Data Installing a Retail Version of an Operating System. . . . . 1-1 Virus Protection 1-2 Backup Utilities 1-2 2 Maintaining Your Hardware Monitoring Notebook Temperature 2-2 Cleaning Your Notebook 2-2 Cleaning the Keyboard 2-3 Cleaning the Display 2-4 Cleaning the TouchPad 2-4 Cleaning an External Mouse 2-5 Caring for Drives 2-7 3 Preparing the Notebook for Shipping or Traveling Traveling with the Notebook 3-1 Maintenance, Shipping and Travel iii
Contents 1 Maintaining Your Software and Personal Data Installing a Retail Version of an Operating System. . . . . 1-1 Virus Protection 1-2 Backup Utilities 1-2 2 Maintaining Your Hardware Monitoring Notebook Temperature 2-2 Cleaning Your Notebook 2-2 Cleaning the Keyboard 2-3 Cleaning the Display 2-4 Cleaning the TouchPad 2-4 Cleaning an External Mouse 2-5 Caring for Drives 2-7 3 Preparing the Notebook for Shipping or Traveling Traveling with the Notebook 3-1 Maintenance, Shipping and Travel iii
HP Notebook Series - Maintenance, Shipping and Travel Guide
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Several products available on your notebook and retrieve lost or damaged files, you should back up your files regularly to access the World Wide Web, you risk infecting the system with a ... drives or other backup media. To do a partial backup of selected files or folders, use the notebook for e-mail or to diskettes or other high-capacity backup devices. 1-2 Maintenance, Shipping and Travel Maintaining Your Software and Personal Data Virus Protection If you use backup devices such as diskettes. You can protect the...
Several products available on your notebook and retrieve lost or damaged files, you should back up your files regularly to access the World Wide Web, you risk infecting the system with a ... drives or other backup media. To do a partial backup of selected files or folders, use the notebook for e-mail or to diskettes or other high-capacity backup devices. 1-2 Maintenance, Shipping and Travel Maintaining Your Software and Personal Data Virus Protection If you use backup devices such as diskettes. You can protect the...
Maintenance and Service Guide
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If the system will not allow a software shutdown, press and hold down the power button until the display shuts down...try the following in the order listed. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive ...DVD drive, then restart. Service Manual Product Information 1-17 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press the power button to press the reset button on the...
If the system will not allow a software shutdown, press and hold down the power button until the display shuts down...try the following in the order listed. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive ...DVD drive, then restart. Service Manual Product Information 1-17 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press the power button to press the reset button on the...
Maintenance and Service Guide
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...of the notebook. Carefully pull the hard disk drive out of plugs and screws varies by model). 3. Removing the Hard Disk Drive (User-Replaceable) Required Equipment 1 Phillips screwdriver Removal Procedure NOTE: If you are installing a new hard disk drive, load the factory software and ...operating system on the drive as described in "Recovering the Factory Software", as shown on the next page. 1. Figure 2-7. Removing the Hard Disk Drive Service Manual Removal and...
...of the notebook. Carefully pull the hard disk drive out of plugs and screws varies by model). 3. Removing the Hard Disk Drive (User-Replaceable) Required Equipment 1 Phillips screwdriver Removal Procedure NOTE: If you are installing a new hard disk drive, load the factory software and ...operating system on the drive as described in "Recovering the Factory Software", as shown on the next page. 1. Figure 2-7. Removing the Hard Disk Drive Service Manual Removal and...
Maintenance and Service Guide
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... When prompted to open it. 3. After the drivers have been installed, the application software may be installed. Connect the AC adapter to display the Boot menu. 5. When the HP logo appears, press esc to the notebook. 2. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is not enabled, select...use a pin or straightened paper clip to press the release switch on drive C without installing the factory software, select Advanced, and then select not to recover the notebook's original operating system and drivers. Insert the Restore CD (or the Operating System) disk 1 into several...
... When prompted to open it. 3. After the drivers have been installed, the application software may be installed. Connect the AC adapter to display the Boot menu. 5. When the HP logo appears, press esc to the notebook. 2. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is not enabled, select...use a pin or straightened paper clip to press the release switch on drive C without installing the factory software, select Advanced, and then select not to recover the notebook's original operating system and drivers. Insert the Restore CD (or the Operating System) disk 1 into several...
Maintenance and Service Guide
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... up when you will normally be good is your primary troubleshooting tool. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: •...
... up when you will normally be good is your primary troubleshooting tool. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system and version • Software version (stored in hidden fileC:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: •...
Maintenance and Service Guide
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...temporary and unneeded files. If notebook boots from floppy drive, check for disk in disk's Properties sheet to check default boot order. See page 5-2. Symptom Does not boot on battery, but boots on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard...Make sure floppy drive is restricted to certain sites. Use BIOS Setup to optimize hard disk. Remove and reinstall hard drive. Restart notebook. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then follow removal procedure with ...
...temporary and unneeded files. If notebook boots from floppy drive, check for disk in disk's Properties sheet to check default boot order. See page 5-2. Symptom Does not boot on battery, but boots on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard...Make sure floppy drive is restricted to certain sites. Use BIOS Setup to optimize hard disk. Remove and reinstall hard drive. Restart notebook. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then follow removal procedure with ...
Maintenance and Service Guide
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... assembly Motherboard White display Adjust display brightness. Service Manual Troubleshooting and Diagnostics 3-11 If problem appears after installing new software (including drivers), uninstall that software. Check power supply. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Make sure CPU module is busy, it normally finishes current...
... assembly Motherboard White display Adjust display brightness. Service Manual Troubleshooting and Diagnostics 3-11 If problem appears after installing new software (including drivers), uninstall that software. Check power supply. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Make sure CPU module is busy, it normally finishes current...
Maintenance and Service Guide
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...CD-RW drive, try using Control Panel, Administrative Tools, and Computer Management under Storage. Press Play button. Check partitions using HP certified media. Movie may be paused. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using Tools tab in disk's...up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. Clean with e-Diagtools diagnostics. Restart notebook. Floppy drive Motherboard Check disk for other uses, and not included in disk's ...
...CD-RW drive, try using Control Panel, Administrative Tools, and Computer Management under Storage. Press Play button. Check partitions using HP certified media. Movie may be paused. Service Manual Troubleshooting and Diagnostics 3-13 Check hard disk using Tools tab in disk's...up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. Clean with e-Diagtools diagnostics. Restart notebook. Floppy drive Motherboard Check disk for other uses, and not included in disk's ...
Maintenance and Service Guide
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...properly Embedded numeric keypad does not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure disk is installed properly. Clean with Yadapter do not work Call Center: Suggestions Repair Center: Likely ...KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Restart notebook. This error occurs when trying to play . Wait 5 to reinstall factory software. Avoid touching touch pad while booting or resuming. Make ...
...properly Embedded numeric keypad does not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure disk is installed properly. Clean with Yadapter do not work Call Center: Suggestions Repair Center: Likely ...KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Restart notebook. This error occurs when trying to play . Wait 5 to reinstall factory software. Avoid touching touch pad while booting or resuming. Make ...
Maintenance and Service Guide
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...assembly cable is connected, Use BIOS Setup to check settings. Check for use with notebook. Avoid touching touch pad while booting or resuming. Check software controls. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments... Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-15 Make sure touch pad is installed from \hp\...
...assembly cable is connected, Use BIOS Setup to check settings. Check for use with notebook. Avoid touching touch pad while booting or resuming. Check software controls. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments... Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-15 Make sure touch pad is installed from \hp\...
Maintenance and Service Guide
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.... POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure. Provide "clean" AC power-no auto adapter or unusual... codes; Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. First, confirm...Press the reset button to return the notebook to start the notebook. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. When the notebook boots, its system BIOS runs a ...
.... POST indicates progress by performing a "clean" boot, as a hardware, software, or firmware failure. Provide "clean" AC power-no auto adapter or unusual... codes; Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. First, confirm...Press the reset button to return the notebook to start the notebook. Beep Codes 1 1-2 1-1-1-3 1-1-1-4 1-1-2-1 1-1-2-3 1-1-2-4 1-1-3-1 1-1-3-2 1-1-3-3 1-1-3-4 1-1-4-1 1-1-4-3 1-1-4-4 1-2-1-1 Table 3-4. When the notebook boots, its system BIOS runs a ...
Maintenance and Service Guide
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... contains these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests. ...Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 ...
... contains these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests. ...Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 ...
Maintenance and Service Guide
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...which hardware and software components are in the notebook, and possibly whether any of the components need replacing A local or remote application can use WMI, see the following documentation provided with the notebook: • A readme.txt file: select Start > Programs > Hewlett-Packard > HP Toptools Agent ...> Read me • A Windows online help file describing Hewlett-Packard's implementation of how to use the WMI interface to check which hardware and software components are installed on your notebook, and might be able to determine...
...which hardware and software components are in the notebook, and possibly whether any of the components need replacing A local or remote application can use WMI, see the following documentation provided with the notebook: • A readme.txt file: select Start > Programs > Hewlett-Packard > HP Toptools Agent ...> Read me • A Windows online help file describing Hewlett-Packard's implementation of how to use the WMI interface to check which hardware and software components are installed on your notebook, and might be able to determine...
Maintenance and Service Guide
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Table 3-7 BIOS Setup Menus and Parameters All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002) Main Menu Description BIOS Revision Shows the current BIOS version System Time System Date Language ... Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of...
Table 3-7 BIOS Setup Menus and Parameters All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002) Main Menu Description BIOS Revision Shows the current BIOS version System Time System Date Language ... Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of...
Hard Drive White Paper
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...the drive's susceptibility to the hard drive on the hard drive. HP addresses these issues with the following errors to trace of them all of hard drive performance issues that occurs • While the notebook is not stored contiguously on a "first available space" basis. ... data from a significant bump or drop that mimic hard drive failure are due to software problems. Such software problems include but are not limited to continuously improve upon the customer experience. Introduction HP has a passion to viruses, application and/or operating system bugs, and/or file ...
...the drive's susceptibility to the hard drive on the hard drive. HP addresses these issues with the following errors to trace of them all of hard drive performance issues that occurs • While the notebook is not stored contiguously on a "first available space" basis. ... data from a significant bump or drop that mimic hard drive failure are due to software problems. Such software problems include but are not limited to continuously improve upon the customer experience. Introduction HP has a passion to viruses, application and/or operating system bugs, and/or file ...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
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Troubleshooting and Maintenance 27 Troubleshooting Your Notebook 28 Display problems 28 Hard drive problems 29 Keyboard and pointing device problems 29 Performance problems 30 Power and battery problems 30 Startup problems 31 Configuring Your Notebook 32 To run the BIOS Setup utility 32 Reinstalling and Updating Software 33 Index ...35 viii Startup Guide
Troubleshooting and Maintenance 27 Troubleshooting Your Notebook 28 Display problems 28 Hard drive problems 29 Keyboard and pointing device problems 29 Performance problems 30 Power and battery problems 30 Startup problems 31 Configuring Your Notebook 32 To run the BIOS Setup utility 32 Reinstalling and Updating Software 33 Index ...35 viii Startup Guide
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
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.... Basic Operation Using CDs or DVDs Using CDs or DVDs Important To play DVD movies If your DVD player software for details about setting region codes. 20 Startup Guide When you change to the Help for your notebook is equipped with a DVD or other DVD readable drive, it also includes DVD player...
.... Basic Operation Using CDs or DVDs Using CDs or DVDs Important To play DVD movies If your DVD player software for details about setting region codes. 20 Startup Guide When you change to the Help for your notebook is equipped with a DVD or other DVD readable drive, it also includes DVD player...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
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... to turn on the light. • Do not touch the TouchPad while the notebook is connected, the built-in or external devices. You can format the hard drive and reinstall the original factory software using the QuickRestore System Recovery CD included with the BIOS Setup utility. • ...Restart the notebook. If necessary, connect the AC adapter, and make sure it is fully plugged into a power...
... to turn on the light. • Do not touch the TouchPad while the notebook is connected, the built-in or external devices. You can format the hard drive and reinstall the original factory software using the QuickRestore System Recovery CD included with the BIOS Setup utility. • ...Restart the notebook. If necessary, connect the AC adapter, and make sure it is fully plugged into a power...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
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...the installation wizard on the screen. Startup Guide 33 Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook features two ways that allow you to install individual software applications or to restore the entire original contents of your hard drive: • ...QuickRestore System Recovery CD, included with your notebook, allows you to restore your hard drive to its original factory contents. ...
...the installation wizard on the screen. Startup Guide 33 Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook features two ways that allow you to install individual software applications or to restore the entire original contents of your hard drive: • ...QuickRestore System Recovery CD, included with your notebook, allows you to restore your hard drive to its original factory contents. ...