Limited Warranty and Support Guide
Page 14
... setup poster included with your new computer. Phone assistance to your computer. These services are confirming that the computer was working properly before attempting to do with tools located on the Web, by phone, or through your specific needs. There are a few days. • If a repair is covered for our computers and understand that you have completely set up . Any hardware upgrades...
... setup poster included with your new computer. Phone assistance to your computer. These services are confirming that the computer was working properly before attempting to do with tools located on the Web, by phone, or through your specific needs. There are a few days. • If a repair is covered for our computers and understand that you have completely set up . Any hardware upgrades...
Limited Warranty and Support Guide
Page 10
.... 8:30 a.m.-12:30 p.m. All of our computers go to change without notice. We are proud to make this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are key benefits for all customers. Philippines: (2) 867-3551 Hours...
.... 8:30 a.m.-12:30 p.m. All of our computers go to change without notice. We are proud to make this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are key benefits for all customers. Philippines: (2) 867-3551 Hours...
Limited Warranty and Support Guide
Page 27
... Any hardware upgrades that have not solved the problem, call the HP Customer Care Center at the appropriate number below. We are subject to change without notice.) HP Support Web site http://www.hp.com/hk/support Or http://www.hp.com.tw/support To Our Valued Customer Congratulations on your new computer. Whether with since it leaves our factory. This must pass extensive quality tests...
... Any hardware upgrades that have not solved the problem, call the HP Customer Care Center at the appropriate number below. We are subject to change without notice.) HP Support Web site http://www.hp.com/hk/support Or http://www.hp.com.tw/support To Our Valued Customer Congratulations on your new computer. Whether with since it leaves our factory. This must pass extensive quality tests...
Warranty - Refurbished
Page 9
... purchased the HP Option. See 7 If your location is the longer, but may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Service Upgrades HP has a range of purchase from the date you require an HP representative to handle all component replacements, support uplift contracts are required to replace yourself based on -site labor support to and use of all...
... purchased the HP Option. See 7 If your location is the longer, but may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Service Upgrades HP has a range of purchase from the date you require an HP representative to handle all component replacements, support uplift contracts are required to replace yourself based on -site labor support to and use of all...
User Guide
Page 7
... specific information, see the documentation that came with only a DVI connector to a monitor. You may need to use an HDMI-to-DVI adapter to connect a display with only a DVI connector to the computer. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor...
... specific information, see the documentation that came with only a DVI connector to a monitor. You may need to use an HDMI-to-DVI adapter to connect a display with only a DVI connector to the computer. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). VGA/Monitor VGA/Monitor...
User Guide
Page 19
... WLAN, always enable security features to Use Your Computer 15 Preparing to protect the network from unauthorized access. To check a wireless LAN device installation, see "Internet access" on page 37. For dial-up with an ISP, skip this computer. NOTE: If you already have an account with an ISP. Change the default network name (SSID) and password. Set security on page 1 to make the hardware connections. most common...
... WLAN, always enable security features to Use Your Computer 15 Preparing to protect the network from unauthorized access. To check a wireless LAN device installation, see "Internet access" on page 37. For dial-up with an ISP, skip this computer. NOTE: If you already have an account with an ISP. Change the default network name (SSID) and password. Set security on page 1 to make the hardware connections. most common...
User Guide
Page 37
.... Troubleshooting and Maintenance 33 Also clean the rollers on the number key pad. Click the left mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the number key pad. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for normal use rechargeable batteries. For a mouse...
.... Troubleshooting and Maintenance 33 Also clean the rollers on the number key pad. Click the left mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the number key pad. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for normal use rechargeable batteries. For a mouse...
User Guide
Page 40
... setting in monitor speakers, use the keyboard controls. Press the Mute button on the keyboard to the Audio Out (lime green) connector on the graphics card (select models only) to adjust volume. Ensure that you connected powered (active) speakers and that you are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Audio and speakers Symptom No sound is set appropriately. Use the front panel buttons...
... setting in monitor speakers, use the keyboard controls. Press the Mute button on the keyboard to the Audio Out (lime green) connector on the graphics card (select models only) to adjust volume. Ensure that you connected powered (active) speakers and that you are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Audio and speakers Symptom No sound is set appropriately. Use the front panel buttons...
User Guide
Page 60
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...
Getting Started
Page 22
... resolve the problem permanently, reconfigure the firewall. Configuring the Computer for e-mail, network, or Internet access, you must keep the operating system up to date by model) To protect the computer against newly discovered viruses, you expose it to your system. Instructions for purchasing extended update service, are available. Using firewall software When you see the Windows 7 Update message, allow the updates to download to computer...
... resolve the problem permanently, reconfigure the firewall. Configuring the Computer for e-mail, network, or Internet access, you must keep the operating system up to date by model) To protect the computer against newly discovered viruses, you expose it to your system. Instructions for purchasing extended update service, are available. Using firewall software When you see the Windows 7 Update message, allow the updates to download to computer...
Getting Started
Page 37
... the mouse. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Also clean the rollers on the number key pad. Click the left mouse button to use rechargeable batteries. Troubleshooting and Maintenance 33 Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the keyword cleaning. Replace the batteries in Suspend mode, which...
... the mouse. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Also clean the rollers on the number key pad. Click the left mouse button to use rechargeable batteries. Troubleshooting and Maintenance 33 Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the keyword cleaning. Replace the batteries in Suspend mode, which...
Getting Started
Page 40
... . To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the task bar, or use the keyboard controls. Ensure that they are muted, click the Mute button to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Refer to the setup poster to your software program. Check the volume setting in monitor speakers, use an HDMI connector on the back...
... . To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the task bar, or use the keyboard controls. Ensure that they are muted, click the Mute button to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Refer to the setup poster to your software program. Check the volume setting in monitor speakers, use an HDMI connector on the back...
Getting Started
Page 50
... a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point...
... a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point...
Getting Started
Page 60
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...
Getting Started
Page 99
.... Replace the batteries in Suspend mode, which the ball moves. Use a mouse pad or other less reflective surface under the mouse. Keyboard and mouse (with a damp, lint-free cloth (not paper). Check for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Troubleshooting and Maintenance 33...
.... Replace the batteries in Suspend mode, which the ball moves. Use a mouse pad or other less reflective surface under the mouse. Keyboard and mouse (with a damp, lint-free cloth (not paper). Check for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Troubleshooting and Maintenance 33...
Getting Started
Page 112
... problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for which you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver...
... problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for which you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver...
Getting Started
Page 122
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...
Getting Started
Page 24
... most cases, repair any damage that you update the system weekly, or even monthly, the time required for e-mail, network, or Internet access, unauthorized persons may be able to gain access to perform, and then enable the firewall again. See "Using the Help and Support Center" on the computer. To resolve the problem permanently, reconfigure the firewall. Configuring the Computer for Automatic Microsoft Software Updates...
... most cases, repair any damage that you update the system weekly, or even monthly, the time required for e-mail, network, or Internet access, unauthorized persons may be able to gain access to perform, and then enable the firewall again. See "Using the Help and Support Center" on the computer. To resolve the problem permanently, reconfigure the firewall. Configuring the Computer for Automatic Microsoft Software Updates...
Getting Started
Page 39
... Suspend mode, which the ball moves. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm during initial setup or for these problems...
... Suspend mode, which the ball moves. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm during initial setup or for these problems...
Getting Started
Page 62
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...
... card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control 24 troubleshooting 44 repairing software 45 repetitive strain injury (RSI), see Safety & Comfort Guide...