User Guide
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...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
User Guide
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... To clean the printhead contacts manually 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is ...not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the text or graphics is wrong 69 The device prints ...
... To clean the printhead contacts manually 62 To calibrate the linefeed 64 To replace the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is ...not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the text or graphics is wrong 69 The device prints ...
User Guide
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... or type selected 89 The cartridge cradle cannot move. Your printer is not intended for use in this printer...90 Printer Offline - Replace the following cartridge appears to print - Load more paper and press the Resume button on the printer 89 The printer is out of the HP device is set as the default printer driver (Windows only 82...
... or type selected 89 The cartridge cradle cannot move. Your printer is not intended for use in this printer...90 Printer Offline - Replace the following cartridge appears to print - Load more paper and press the Resume button on the printer 89 The printer is out of the HP device is set as the default printer driver (Windows only 82...
User Guide
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...Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing ... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
...Support and warranty Obtain electronic support ...99 Hewlett-Packard limited warranty statement 100 Ink cartridge warranty information 101 Obtain HP telephone support 102 Before you call ...102 Support process ...102 HP support by phone ...103 Phone support period 103 Telephone support numbers 104 Placing ... ...105 After the phone support period 105 Additional warranty options 105 HP Quick Exchange Service (Japan 106 HP Korea customer support 106 Prepare the device for shipment 107 Remove the ink cartridges and printheads before shipment 107 Pack the device ...109 C Device ...
User Guide
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...For accessibility information for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. The device doors, buttons, ... are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. The software also supports Windows accessibility options such as screen readers, Braille readers, and voiceto-text applications. Understand the device parts...
...For accessibility information for Mac OS X, visit the Apple Web site at www.hp.com/accessibility. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.apple.com/ accessibility. The device doors, buttons, ... are color blind, colored buttons and tabs used in the software and on a label located inside the device, near the ink cartridges area. The software also supports Windows accessibility options such as screen readers, Braille readers, and voiceto-text applications. Understand the device parts...
User Guide
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For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
For ordering information, see Accessories.) Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Ink cartridge lights 2 Printhead lights 10 Get started Chapter 1 Front view 1 Control panel 2 Output tray 3 Tray 1 4 Width guides 5 Ink cartridge door 6 Ink cartridges 7 Printhead latch 8 Printheads 9 Tray 2 (Tray 2 is sold as an accessory.
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... drafts, memos and other supplies, go to use and handle and dries quickly without smudging. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to a store processed photo. It is acid-free for newsletters, reports, and...for near-photographic reproductions and business graphics for two-sided color usage with any inkjet printer. glossy or soft gloss (satin matte). HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more substantial than documents...
... drafts, memos and other supplies, go to use and handle and dries quickly without smudging. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to a store processed photo. It is acid-free for newsletters, reports, and...for near-photographic reproductions and business graphics for two-sided color usage with any inkjet printer. glossy or soft gloss (satin matte). HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more substantial than documents...
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.... Chapter 4 Monitor the device This section provides instructions for planning purposes only. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to do so. 32 Configure and manage Click the Cartridge Details button to view information about the status of jobs that can print may vary depending upon...
.... Chapter 4 Monitor the device This section provides instructions for planning purposes only. Control panel Embedded Web server HP Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to do so. 32 Configure and manage Click the Cartridge Details button to view information about the status of jobs that can print may vary depending upon...
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HP Toolbox tabs The HP Toolbox contains the following tabs. You do not need to replace cartridges until prompted to do so. • Shop Online: Provides access to a Web site from which you can order printing supplies for the device online. • Dial a cartridge: Shows telephone numbers... contains information about the device and the supplies. Telephone numbers are printed. This page contains information about the device and ink cartridges. • Align Printheads: Guides you to open the Network Toolbox and change some network settings. Also, includes a button that are...
HP Toolbox tabs The HP Toolbox contains the following tabs. You do not need to replace cartridges until prompted to do so. • Shop Online: Provides access to a Web site from which you can order printing supplies for the device online. • Dial a cartridge: Shows telephone numbers... contains information about the device and the supplies. Telephone numbers are printed. This page contains information about the device and ink cartridges. • Align Printheads: Guides you to open the Network Toolbox and change some network settings. Also, includes a button that are...
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... allows you through aligning the printheads. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays...
... allows you through aligning the printheads. HP Printer Utility panels This section covers the following topics: • Information and Support panel • Printer Settings panel Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays...
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.... NOTE: On a Macintosh computer, the features available in the Dock. You do not need to call HP, it is opened, you receive a low-ink warning message, consider having a replacement cartridge available to do so. If you need to replace cartridges until prompted to avoid possible printing delays. and to help troubleshoot problems; The...
.... NOTE: On a Macintosh computer, the features available in the Dock. You do not need to call HP, it is opened, you receive a low-ink warning message, consider having a replacement cartridge available to do so. If you need to replace cartridges until prompted to avoid possible printing delays. and to help troubleshoot problems; The...
User Guide
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...the device. If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then click...numbers, first-installation dates, and end-of-warranty dates of the printheads, as well as the duplexer), and the number of the ink cartridges. Understand the network configuration or wireless (some models only) status report The network configuration or wireless (some models only) status report 41...
...the device. If the status is fair, then the print quality must be printed. • HP Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then click...numbers, first-installation dates, and end-of-warranty dates of the printheads, as well as the duplexer), and the number of the ink cartridges. Understand the network configuration or wireless (some models only) status report The network configuration or wireless (some models only) status report 41...
User Guide
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..., many countries have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.... • On the label of the ink cartridge you are replacing. • Solution Center: From...
..., many countries have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.... • On the label of the ink cartridge you are replacing. • Solution Center: From...
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For information about using these tools, see HP inkjet supplies recycling program. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. To find out which ink cartridges work with its color-coded slot, and insert the cartridge into the slot. You can check the estimated ink levels from...
For information about using these tools, see HP inkjet supplies recycling program. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. To find out which ink cartridges work with its color-coded slot, and insert the cartridge into the slot. You can check the estimated ink levels from...
User Guide
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..., and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from printouts, ink nozzles might be clogged, and you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. 1 Printer Information: Shows device information (such as the product model number, serial...
..., and then click Align Printheads, and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from printouts, ink nozzles might be clogged, and you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. 1 Printer Information: Shows device information (such as the product model number, serial...
User Guide
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...and resources to a functioning alternating current (AC) power outlet, and is not jammed in the device. • Printheads and ink cartridges are firmly connected to the device. Store printheads Printheads can be left in their correct color-coded slots. When the device is properly ... the device for extended periods of time. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure to ensure proper contact. • Printhead latch and all the way forward, and then press ...
...and resources to a functioning alternating current (AC) power outlet, and is not jammed in the device. • Printheads and ink cartridges are firmly connected to the device. Store printheads Printheads can be left in their correct color-coded slots. When the device is properly ... the device for extended periods of time. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be sure to ensure proper contact. • Printhead latch and all the way forward, and then press ...
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... release notes for known software conflicts, refer to the device. The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be weak. Check the device software settings Print speed is slower when Best or Maximum dpi is less than the media that you ...use a different USB cable to check if the cable has failed. To increase the print speed, select different print settings in the printer driver....
... release notes for known software conflicts, refer to the device. The device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may be weak. Check the device software settings Print speed is slower when Best or Maximum dpi is less than the media that you ...use a different USB cable to check if the cable has failed. To increase the print speed, select different print settings in the printer driver....
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...the wrong input tray Check the tray configuration settings The tray configuration is left open, the printer will eject the page and then move the printheads to the home position after a time... on the page is no blank page. Check the paper quality Make sure the media meets HP specifications, and try to print again. For more information, see To print the print quality diagnostic... to make sure there is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of a borderless print • Colors...
...the wrong input tray Check the tray configuration settings The tray configuration is left open, the printer will eject the page and then move the printheads to the home position after a time... on the page is no blank page. Check the paper quality Make sure the media meets HP specifications, and try to print again. For more information, see To print the print quality diagnostic... to make sure there is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of a borderless print • Colors...
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... When printing on special and customsized media. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not selected in the printer driver. Chapter 5 Ink is not selected in the printer driver. Output is faded or dull colored Check the print mode The Draft or... Print the print quality diagnostic page on a clean sheet of white paper. To get better results, select Normal or Best. Wrong colors are using genuine HP ink. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.
... When printing on special and customsized media. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not selected in the printer driver. Chapter 5 Ink is not selected in the printer driver. Output is faded or dull colored Check the print mode The Draft or... Print the print quality diagnostic page on a clean sheet of white paper. To get better results, select Normal or Best. Wrong colors are using genuine HP ink. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.
User Guide
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... preliminaries • Make sure to perform a clean uninstallation of the device driver. You can download the device driver from the HP Web site (www.hp.com/support). Press down firmly on each one of the supported operating systems. • Make sure that the computer meets at...computer cannot recognize the Starter CD in their correct, colorcoded slot. Chapter 5 Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are closed or disabled for computers running Windows. 84 Maintain and troubleshoot The device cannot work if they ...
... preliminaries • Make sure to perform a clean uninstallation of the device driver. You can download the device driver from the HP Web site (www.hp.com/support). Press down firmly on each one of the supported operating systems. • Make sure that the computer meets at...computer cannot recognize the Starter CD in their correct, colorcoded slot. Chapter 5 Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are closed or disabled for computers running Windows. 84 Maintain and troubleshoot The device cannot work if they ...
