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...countries. Use only the external power adaptor/battery provided with the device. 2. HP shall not be construed as allowed under copyright laws. Nothing herein should be liable for HP products and services are U.S. Windows Vista is prohibited without notice. Hewlett-Packard Company... notices The information contained in a protected location where no user-serviceable parts inside. All rights reserved. If the product does not operate normally, see Maintain and troubleshoot. 8....
...countries. Use only the external power adaptor/battery provided with the device. 2. HP shall not be construed as allowed under copyright laws. Nothing herein should be liable for HP products and services are U.S. Windows Vista is prohibited without notice. Hewlett-Packard Company... notices The information contained in a protected location where no user-serviceable parts inside. All rights reserved. If the product does not operate normally, see Maintain and troubleshoot. 8....
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...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
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... the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the...
... the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the...
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...Disconnected ...88 Replace Cartridge(s) Soon - Your printer is out of paper. Solve wireless problems ...77 Basic wireless troubleshooting 78 Advanced wireless troubleshooting 78 Make sure your computer is connected to your network 79 Make sure that the HP device is connected to your network 80 Check...the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to a wireless access point (WAP 83 Troubleshoot installation issues 83 Hardware ...
...Disconnected ...88 Replace Cartridge(s) Soon - Your printer is out of paper. Solve wireless problems ...77 Basic wireless troubleshooting 78 Advanced wireless troubleshooting 78 Make sure your computer is connected to your network 79 Make sure that the HP device is connected to your network 80 Check...the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to a wireless access point (WAP 83 Troubleshoot installation issues 83 Hardware ...
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...'s wireless function. Available from the Web site. HP Printer Utility (Mac OS X) Contains tools to maintenance services. Included on the HP Web site www.hp.com/support. For more information, see HP Toolbox (Windows). For more information, see HP Printer Utility (Mac OS X). For more information, see...only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this document is also available on the Starter CD. HP Toolbox (Microsoft® Windows®) Provides information about how to use the...
...'s wireless function. Available from the Web site. HP Printer Utility (Mac OS X) Contains tools to maintenance services. Included on the HP Web site www.hp.com/support. For more information, see HP Toolbox (Windows). For more information, see HP Printer Utility (Mac OS X). For more information, see...only) Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this document is also available on the Starter CD. HP Toolbox (Microsoft® Windows®) Provides information about how to use the...
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..., click the Network Settings tab. Use this tool... To change network settings. Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Reset the administrator password and network settings: Press and hold the Power button, press Network button, (on ... panel, and then click the option for the task that you want to do the following... Manage the device 33 For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. •...
..., click the Network Settings tab. Use this tool... To change network settings. Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Reset the administrator password and network settings: Press and hold the Power button, press Network button, (on ... panel, and then click the option for the task that you want to do the following... Manage the device 33 For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. •...
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... for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to help troubleshoot problems; The HP Device Manager window appears. 3. to avoid possible printing delays. TIP: When the HP Photosmart Studio software is often useful to print the self-test diagnostic page before calling. 40 Configure and...
... for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to help troubleshoot problems; The HP Device Manager window appears. 3. to avoid possible printing delays. TIP: When the HP Photosmart Studio software is often useful to print the self-test diagnostic page before calling. 40 Configure and...
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... found. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on your operating system. 2. Double-click the HP Installer icon on wireless in your computer and in queue, or printer goes offline • Unable to...Install the software on the front of the device for your firewall to see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button (on your HP device was previously configured for wireless communication (some models press the Wireless button), ...
... found. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on your operating system. 2. Double-click the HP Installer icon on wireless in your computer and in queue, or printer goes offline • Unable to...Install the software on the front of the device for your firewall to see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button (on your HP device was previously configured for wireless communication (some models press the Wireless button), ...
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... • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is used . However, many countries have bidirectional communication... Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Shopping tab or the estimated ink level screen. • On the configuration page (see ...
... • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is used . However, many countries have bidirectional communication... Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Shopping tab or the estimated ink level screen. • On the configuration page (see ...
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... used ink supplies, see Use device management tools. For information about using these tools, see HP inkjet supplies recycling program. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Gently pull open the ink cartridge cover...cartridges 1. Remove the ink cartridge that requires replacement by grasping it right away. Close the ink cartridge cover. 58 Maintain and troubleshoot When you . 3. Remove the new ink cartridge from the device for planning purposes only. NOTE: Ink level warnings and indicators ...
... used ink supplies, see Use device management tools. For information about using these tools, see HP inkjet supplies recycling program. After removing a cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. Gently pull open the ink cartridge cover...cartridges 1. Remove the ink cartridge that requires replacement by grasping it right away. Close the ink cartridge cover. 58 Maintain and troubleshoot When you . 3. Remove the new ink cartridge from the device for planning purposes only. NOTE: Ink level warnings and indicators ...
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... Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60 Maintain and troubleshoot Chapter 5 quality of your printouts.
... Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60 Maintain and troubleshoot Chapter 5 quality of your printouts.
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... top cover. 3. Wait for the carriage to replace, and then pull the printhead out of its slot. 62 Maintain and troubleshoot Lift the handle of the printhead lights might need to the left. CAUTION: Electrical contacts contain sensitive electronic components that can be... and in Tray 1. 2. Lift the printhead latch. 5. Chapter 5 • HP Toolbox (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. If the printhead lights are installed, one or more of the printhead you...
... top cover. 3. Wait for the carriage to replace, and then pull the printhead out of its slot. 62 Maintain and troubleshoot Lift the handle of the printhead lights might need to the left. CAUTION: Electrical contacts contain sensitive electronic components that can be... and in Tray 1. 2. Lift the printhead latch. 5. Chapter 5 • HP Toolbox (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the printer. 4. If the printhead lights are installed, one or more of the printhead you...
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...the left pane, select Calibrate Linefeed from the drop-down list in Tray 1. 3. Lift the printhead latch. 64 Maintain and troubleshoot To replace the printheads NOTE: To find out which printheads work with your printout shows bandings (dark or light lines across colored ... printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the Information and Support panel.
...the left pane, select Calibrate Linefeed from the drop-down list in Tray 1. 3. Lift the printhead latch. 64 Maintain and troubleshoot To replace the printheads NOTE: To find out which printheads work with your printout shows bandings (dark or light lines across colored ... printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the Information and Support panel.
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..., see To align the printheads. Store printing supplies This section covers the following tips and resources to engage the latch. 10. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be... the alignment process manually. Insert the printhead into place. • All packing tapes and materials are removed. 66 Maintain and troubleshoot Wait while the device initializes the printheads and prints the alignment pages. However, to assure optimal printhead health, be left in their...
..., see To align the printheads. Store printing supplies This section covers the following tips and resources to engage the latch. 10. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be... the alignment process manually. Insert the printhead into place. • All packing tapes and materials are removed. 66 Maintain and troubleshoot Wait while the device initializes the printheads and prints the alignment pages. However, to assure optimal printhead health, be left in their...
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...left pane, and then click the IPv4 Configuration or IPv6 Configuration sub-tab. 2. For voltage requirements, see Troubleshooting tips and resources. The device is not responding (nothing prints) • Printer lights are not using a computer running Windows. • You are not running too many programs when ...text or graphics is wrong • The device prints half a page, then ejects the paper • Device is printing from the Default Printer drop-down list.) See your computer's documentation for more information. • Pause Printing is not selected if you are using or restart the...
...left pane, and then click the IPv4 Configuration or IPv6 Configuration sub-tab. 2. For voltage requirements, see Troubleshooting tips and resources. The device is not responding (nothing prints) • Printer lights are not using a computer running Windows. • You are not running too many programs when ...text or graphics is wrong • The device prints half a page, then ejects the paper • Device is printing from the Default Printer drop-down list.) See your computer's documentation for more information. • Pause Printing is not selected if you are using or restart the...
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... the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a few alignment pages to the device, the light will be ... of the network/USB cable are secure. • If the device is a problem communicating with HP devices. For more information, see System requirements. 68 Maintain and troubleshoot Chapter 5 Check the printhead initialization When printheads are being used. otherwise, the device software might block...
... the system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a few alignment pages to the device, the light will be ... of the network/USB cable are secure. • If the device is a problem communicating with HP devices. For more information, see System requirements. 68 Maintain and troubleshoot Chapter 5 Check the printhead initialization When printheads are being used. otherwise, the device software might block...
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... Check the file to the home position after a time out period. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank page. For more information, see Configure trays. For...diagnostic page. Check the paper quality Make sure the media meets HP specifications, and try to print from the wrong input tray Check the tray configuration settings The tray configuration is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic ...
... Check the file to the home position after a time out period. Check the top cover If the top cover is left open, the printer will eject the page and then move the printheads to make sure there is no blank page. For more information, see Configure trays. For...diagnostic page. Check the paper quality Make sure the media meets HP specifications, and try to print from the wrong input tray Check the tray configuration settings The tray configuration is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic ...
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... Best. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings. Evaluate any problem areas, and perform the recommended actions. For ordering information,..., select the corresponding media type in the printer driver allows you are using genuine HP ink. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Chapter 5 Ink is not filling the text...
... Best. Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings. Evaluate any problem areas, and perform the recommended actions. For ordering information,..., select the corresponding media type in the printer driver allows you are using genuine HP ink. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Chapter 5 Ink is not filling the text...
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... and length of USB cable It is recommended that you use a USB cable that is supported for supported media. 74 Maintain and troubleshoot For more information, see To print the print quality diagnostic page. Solve paper-feed problems For information on the page is aligned with... feed fully. Something on resolving jams, see To print the print quality diagnostic page. For more information, see Clear a jam in the printer driver. For more information, see Understand specifications for the device and the tray being used. Chapter 5 Text or graphics are streaked Check the...
... and length of USB cable It is recommended that you use a USB cable that is supported for supported media. 74 Maintain and troubleshoot For more information, see To print the print quality diagnostic page. Solve paper-feed problems For information on the page is aligned with... feed fully. Something on resolving jams, see To print the print quality diagnostic page. For more information, see Clear a jam in the printer driver. For more information, see Understand specifications for the device and the tray being used. Chapter 5 Text or graphics are streaked Check the...
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... multiple sheets at the MSDOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is incorrect. 76 Maintain and troubleshoot Check the device IP address • To check the IP address of the device from the command prompt. If a time-out response appears... using thin, special media, make sure that the tray is completely loaded. This section contains the following at one time. • Use HP media for optimum performance and efficiency. For more information, see System requirements. Solve device management problems This section provide solutions to help fill the...
... multiple sheets at the MSDOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is incorrect. 76 Maintain and troubleshoot Check the device IP address • To check the IP address of the device from the command prompt. If a time-out response appears... using thin, special media, make sure that the tray is completely loaded. This section contains the following at one time. • Use HP media for optimum performance and efficiency. For more information, see System requirements. Solve device management problems This section provide solutions to help fill the...