MX310 series Quick Start Guide
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www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your product's warranty period. Serial Number (located on the inside of the product Model... technical support, free of service charges, MondaySaturday (excluding holidays), during your inquiries within 24 hours. 3. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "...
www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to your product's warranty period. Serial Number (located on the inside of the product Model... technical support, free of service charges, MondaySaturday (excluding holidays), during your inquiries within 24 hours. 3. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "...
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... Useful Receiving Functions ......53 Document Stored in Memory 54 Summary of Reports and Lists 57 Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...........61 Print Head Cleaning 62 Print Head Deep Cleaning ...63 Aligning the Print Head 64 Replacing a FINE Cartridge 66 Keeping the Best Printing Results 72 Cleaning Your Machine 73 Troubleshooting 77 An Error Message Is Displayed on the LCD 78 LCD Cannot Be Seen At All 81 An Unintended Language Is Displayed on the...
... Useful Receiving Functions ......53 Document Stored in Memory 54 Summary of Reports and Lists 57 Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...........61 Print Head Cleaning 62 Print Head Deep Cleaning ...63 Aligning the Print Head 64 Replacing a FINE Cartridge 66 Keeping the Best Printing Results 72 Cleaning Your Machine 73 Troubleshooting 77 An Error Message Is Displayed on the LCD 78 LCD Cannot Be Seen At All 81 An Unintended Language Is Displayed on the...
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...to a Computer When an error occurs in printing such as the machine is out of your computer, refer to "Troubleshooting" in the message. The message may encounter when using your Windows operating system. To handle problems using the machine.... Troubleshooting 77 Note This section mainly describes the methods of machine operation for problems you may vary depending on the version of paper or paper is jammed, a troubleshooting message is displayed automatically. Troubleshooting This section describes troubleshooting tips for...
...to a Computer When an error occurs in printing such as the machine is out of your computer, refer to "Troubleshooting" in the message. The message may encounter when using your Windows operating system. To handle problems using the machine.... Troubleshooting 77 Note This section mainly describes the methods of machine operation for problems you may vary depending on the version of paper or paper is jammed, a troubleshooting message is displayed automatically. Troubleshooting This section describes troubleshooting tips for...
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...remove the hub and connect it takes too much time to the machine. 78 Troubleshooting Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly. This error message indicates that Canon shall not be compatible with this machine. However, because printing is disabled once ...you can continue printing. An Error Message Is Displayed on the LCD If an error message is displayed on page 66. Contact your Canon service representative. See "Replacing a FINE Cartridge" on the LCD, take the corresponding action described below. The FINE Cartridge may not ...
...remove the hub and connect it takes too much time to the machine. 78 Troubleshooting Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly. This error message indicates that Canon shall not be compatible with this machine. However, because printing is disabled once ...you can continue printing. An Error Message Is Displayed on the LCD If an error message is displayed on page 66. Contact your Canon service representative. See "Replacing a FINE Cartridge" on the LCD, take the corresponding action described below. The FINE Cartridge may not ...
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... of the machine back in memory. If the problem is jammed in SPECIAL COPY. Load the document on your Canon service representative. To continue scanning, operate on page 8. Troubleshooting 79 If the same error occurs, contact your application. You opened the Scanning Unit (Printer Cover) during an ... Glass when copying with the ON/OFF button because the machine is set to A4, Letter or Legal and load paper of your Canon service representative. If paper has jammed in the machine, clear the jam, reload the paper in the ADF. The paper size setting...
... of the machine back in memory. If the problem is jammed in SPECIAL COPY. Load the document on your Canon service representative. To continue scanning, operate on page 8. Troubleshooting 79 If the same error occurs, contact your application. You opened the Scanning Unit (Printer Cover) during an ... Glass when copying with the ON/OFF button because the machine is set to A4, Letter or Legal and load paper of your Canon service representative. If paper has jammed in the machine, clear the jam, reload the paper in the ADF. The paper size setting...
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...on page 46. Replace the handset correctly. Contact the other party's fax machine is out of paper or its memory. z Output Tray is not color-compatible. z OFF is not plugged in their fax machine's memory. The recipient's fax machine is closed: open it in properly, and resend the ...If the machine receives a fax under one of a fax: press the FAX button. When the machine sends or receives a fax, it later. 80 Troubleshooting z The receiving fax machine did not answer within 55 seconds (after waiting for a moment. For an overseas call, add pauses to cancel printing of ...
...on page 46. Replace the handset correctly. Contact the other party's fax machine is out of paper or its memory. z Output Tray is not color-compatible. z OFF is not plugged in their fax machine's memory. The recipient's fax machine is closed: open it in properly, and resend the ...If the machine receives a fax under one of a fax: press the FAX button. When the machine sends or receives a fax, it later. 80 Troubleshooting z The receiving fax machine did not answer within 55 seconds (after waiting for a moment. For an overseas call, add pauses to cancel printing of ...
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...: 13 times - TURKISH: 17 times (7)Press the OK button. SLOVENE: 16 times - The desired language is lit The LCD may be displayed is not selected. Troubleshooting 81 LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is not powered on. On the Operation Panel...
...: 13 times - TURKISH: 17 times (7)Press the OK button. SLOVENE: 16 times - The desired language is lit The LCD may be displayed is not selected. Troubleshooting 81 LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is not powered on. On the Operation Panel...
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... your disc drive and then the name of the disc drive depends on the displayed window. Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is not displayed, restart your computer. (7)Make sure you were unable to proceed beyond the Printer Connection screen... In Windows XP, Click Start then My Computer. Note To use the Run command to start the setup program, specify your Canon service representative. 82 Troubleshooting Cannot Install the MP Drivers Cause Unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the MP ...
... your disc drive and then the name of the disc drive depends on the displayed window. Double-click the CD-ROM icon on the PIXMA XXX screen (where "XXX" is not displayed, restart your computer. (7)Make sure you were unable to proceed beyond the Printer Connection screen... In Windows XP, Click Start then My Computer. Note To use the Run command to start the setup program, specify your Canon service representative. 82 Troubleshooting Cannot Install the MP Drivers Cause Unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the MP ...
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... in an unstable condition and you are using one, support USB 2.0 Hi- Cannot Connect to install the MP Drivers. z The USB port on -screen manual. Troubleshooting 83 We recommend the cable to be able to Computer Properly Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your...
... in an unstable condition and you are using one, support USB 2.0 Hi- Cannot Connect to install the MP Drivers. z The USB port on -screen manual. Troubleshooting 83 We recommend the cable to be able to Computer Properly Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your...
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...and image for printing. See "Printing Photographs Directly from a PictBridge compliant device. See also the sections below. Colors Are Unclear Cause Color correction is not satisfactory, confirm the paper and print quality settings first. Also, if you do with an incorrect paper... settings are incorrect, you notice blurs or uneven colors, increase the print quality setting and try printing again. * When printing from your PictBridge compliant device or the Operation Panel on -screen manual. 84 Troubleshooting When these settings are correct, there may occur depending...
...and image for printing. See "Printing Photographs Directly from a PictBridge compliant device. See also the sections below. Colors Are Unclear Cause Color correction is not satisfactory, confirm the paper and print quality settings first. Also, if you do with an incorrect paper... settings are incorrect, you notice blurs or uneven colors, increase the print quality setting and try printing again. * When printing from your PictBridge compliant device or the Operation Panel on -screen manual. 84 Troubleshooting When these settings are correct, there may occur depending...
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...See "Aligning the Print Head" on page 59 and perform any necessary maintenance operation. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause Action FINE Cartridge is no ink left. Remove the FINE Cartridge, then reinstall it . Action ... page 64 to align the Print Head after installation, straight lines may be stuck between the contact points. Troubleshooting 85 See "When Printing Becomes Faint or Colors Are Incorrect" on the wrong side may be improved by reinstalling the FINE Cartridge. Printing on page 59 and...
...See "Aligning the Print Head" on page 59 and perform any necessary maintenance operation. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause Action FINE Cartridge is no ink left. Remove the FINE Cartridge, then reinstall it . Action ... page 64 to align the Print Head after installation, straight lines may be stuck between the contact points. Troubleshooting 85 See "When Printing Becomes Faint or Colors Are Incorrect" on the wrong side may be improved by reinstalling the FINE Cartridge. Printing on page 59 and...
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...on page 74. Note To prevent the inside of the machine. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. Printed Paper Curls or Has Ink Blots Cause Action Paper is suitable for Borderless Printing. Perform the Bottom Plate Cleaning... to "Printing Area" in deep color, we recommend using is too thin. For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on page 75. See "Media Types You Cannot Use" on -screen manual. 86 Troubleshooting See "Media Types You Cannot Use" on cleaning...
...on page 74. Note To prevent the inside of the machine. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. Printed Paper Curls or Has Ink Blots Cause Action Paper is suitable for Borderless Printing. Perform the Bottom Plate Cleaning... to "Printing Area" in deep color, we recommend using is too thin. For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on page 75. See "Media Types You Cannot Use" on -screen manual. 86 Troubleshooting See "Media Types You Cannot Use" on cleaning...
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... side. This may resolve the problem. Especially if you are using plain paper to the wider clearance between the print head and the loaded paper. Troubleshooting 87 In this happens, load the paper with the intensity setting set to 5 mm (B) in the User's Guide on . For details on recommended printing area...
... side. This may resolve the problem. Especially if you are using plain paper to the wider clearance between the print head and the loaded paper. Troubleshooting 87 In this happens, load the paper with the intensity setting set to 5 mm (B) in the User's Guide on . For details on recommended printing area...
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...Not Start Cause Unnecessary print jobs are any necessary maintenance operations. You may solve the problem. Colors Are Uneven or Streaked Cause Print Head nozzles are deleted. 88 Troubleshooting The original document is dirty. Document Cover, or the ADF is loaded with the wrong side facing ...click the name of the Document Cover, or the ADF. Print Head is not loaded correctly. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 8. See "Aligning the Print Head" on the Printer menu. The Print Result Not Satisfactory When Copying Cause ...
...Not Start Cause Unnecessary print jobs are any necessary maintenance operations. You may solve the problem. Colors Are Uneven or Streaked Cause Print Head nozzles are deleted. 88 Troubleshooting The original document is dirty. Document Cover, or the ADF is loaded with the wrong side facing ...click the name of the Document Cover, or the ADF. Print Head is not loaded correctly. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 8. See "Aligning the Print Head" on the Printer menu. The Print Result Not Satisfactory When Copying Cause ...
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... you have prepared the envelopes, load them in the machine in the Rear Tray. However, proper feeding of paper may take longer to around half. Troubleshooting 89 Wait until the Power lamp stops flashing and remains lit green. See "Media Types You Cannot Use" on is lit green. Too much paper...
... you have prepared the envelopes, load them in the machine in the Rear Tray. However, proper feeding of paper may take longer to around half. Troubleshooting 89 Wait until the Power lamp stops flashing and remains lit green. See "Media Types You Cannot Use" on is lit green. Too much paper...
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... is easier. z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. The paper will be ejected automatically. (2)Reload the paper in the machine, and press the OK button on page 11. Do not load... pull the paper out, turn it . z If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 90 Troubleshooting
... is easier. z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. The paper will be ejected automatically. (2)Reload the paper in the machine, and press the OK button on page 11. Do not load... pull the paper out, turn it . z If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 90 Troubleshooting
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on page 92. If the document cannot be pulled out with ease, follow the procedure from step (2) under the roller to the Feeder Cover side. (4)Pull out the jammed document from under "Document jams in the ADF (Document Tray). Troubleshooting 91 Document Jams Cause Action Document jams in the ADF (inner side)." Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from the ADF.
on page 92. If the document cannot be pulled out with ease, follow the procedure from step (2) under the roller to the Feeder Cover side. (4)Pull out the jammed document from under "Document jams in the ADF (Document Tray). Troubleshooting 91 Document Jams Cause Action Document jams in the ADF (inner side)." Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from the ADF.
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z When rescanning the document after removing the document, contact your Canon service representative. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the .... Document jams in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the media type, or your Canon service representative. 92 Troubleshooting If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error...
z When rescanning the document after removing the document, contact your Canon service representative. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the .... Document jams in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the media type, or your Canon service representative. 92 Troubleshooting If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error...
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Output Slot). If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Troubleshooting 93 z When rescanning the document after removing the document, contact your Canon service representative. Cause Action Document Jams in the ADF (Document If the document is jammed in the Document Output Slot, pull it from the first page.
Output Slot). If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Troubleshooting 93 z When rescanning the document after removing the document, contact your Canon service representative. Cause Action Document Jams in the ADF (Document If the document is jammed in the Document Output Slot, pull it from the first page.
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... Printers and Faxes. Consult the reseller of the relay device for Print to the following instruction, "XXX" signifies your setup sheet. 94 Troubleshooting The MP Drivers may have occurred on page 78. Uninstall them following the procedure described in your machine's name. (1)Log into a user account... with Canon XXX Printer appearing in to the computer, and try printing again. Wait until the Power lamp stops flashing and remains lit green. For...
... Printers and Faxes. Consult the reseller of the relay device for Print to the following instruction, "XXX" signifies your setup sheet. 94 Troubleshooting The MP Drivers may have occurred on page 78. Uninstall them following the procedure described in your machine's name. (1)Log into a user account... with Canon XXX Printer appearing in to the computer, and try printing again. Wait until the Power lamp stops flashing and remains lit green. For...