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... Us Help You Better Before you contact Canon, please record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to ...quick, easy, and logical solutions to three full years of service and support coverage at www.canonesp.com. CarePAK must be purchased during your Canon service and support, call (1-800-385-2155), or visit our Web site at a very attractive price. Toll-Free Live Tech Support - ...
... Us Help You Better Before you contact Canon, please record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to ...quick, easy, and logical solutions to three full years of service and support coverage at www.canonesp.com. CarePAK must be purchased during your Canon service and support, call (1-800-385-2155), or visit our Web site at a very attractive price. Toll-Free Live Tech Support - ...
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... Useful Receiving Functions ......53 Document Stored in Memory 54 Summary of Reports and Lists 57 Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...........61 Print Head Cleaning 62 Print Head Deep Cleaning ...63 Aligning the Print Head 64 Replacing a FINE Cartridge 66 Keeping the Best Printing Results 72 Cleaning Your Machine 73 Troubleshooting 77 An Error Message Is Displayed on the LCD 78 LCD Cannot Be Seen At All 81 An Unintended Language Is Displayed on the...
... Useful Receiving Functions ......53 Document Stored in Memory 54 Summary of Reports and Lists 57 Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...........61 Print Head Cleaning 62 Print Head Deep Cleaning ...63 Aligning the Print Head 64 Replacing a FINE Cartridge 66 Keeping the Best Printing Results 72 Cleaning Your Machine 73 Troubleshooting 77 An Error Message Is Displayed on the LCD 78 LCD Cannot Be Seen At All 81 An Unintended Language Is Displayed on the...
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...on page 99 z "Telephone Problems" on page 100 If an Error Occurs When the Machine Is Connected to "Troubleshooting" in the User's Guide on-screen manual. Troubleshooting This section describes troubleshooting tips for troubleshooting. For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on the ... The message may encounter when using your Windows operating system. Note This section mainly describes the methods of paper or paper is jammed, a troubleshooting message is out of machine operation for problems you may vary depending on page 102...
...on page 99 z "Telephone Problems" on page 100 If an Error Occurs When the Machine Is Connected to "Troubleshooting" in the User's Guide on-screen manual. Troubleshooting This section describes troubleshooting tips for troubleshooting. For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on the ... The message may encounter when using your Windows operating system. Note This section mainly describes the methods of paper or paper is jammed, a troubleshooting message is out of machine operation for problems you may vary depending on page 102...
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...condition. When printing from a PictBridge compliant device, depending on the model or brand of your Canon service representative as early as possible. (You will need to the machine. 78 Troubleshooting If a PictBridge compliant device is replaced, you want to contact your device, you can ...the Scanning Unit (Printer Cover). If the error is displayed on the LCD, take the corresponding action described below. Contact your Canon service representative. This may have to turn on your device referring to select a PictBridge compliant print mode on the device before ...
...condition. When printing from a PictBridge compliant device, depending on the model or brand of your Canon service representative as early as possible. (You will need to the machine. 78 Troubleshooting If a PictBridge compliant device is replaced, you want to contact your device, you can ...the Scanning Unit (Printer Cover). If the error is displayed on the LCD, take the corresponding action described below. Contact your Canon service representative. This may have to turn on your device referring to select a PictBridge compliant print mode on the device before ...
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...application. If the same error occurs, contact your application. The scanning from the FINE Cartridge Holder, then turn off and back on your Canon service representative. Wait until the operation has finished, then turn the machine off the machine. Contact the sender and have him/her divide ..., contact your application software. The document is too long or is removed from the ADF may not be supported depending on again. Troubleshooting 79 Note Pressing the Stop/Reset button also enables you press the Stop/Reset button to resolve the error, ensure to press the ...
...application. If the same error occurs, contact your application. The scanning from the FINE Cartridge Holder, then turn off and back on your Canon service representative. Wait until the operation has finished, then turn the machine off the machine. Contact the sender and have him/her divide ..., contact your application software. The document is too long or is removed from the ADF may not be supported depending on again. Troubleshooting 79 Note Pressing the Stop/Reset button also enables you press the Stop/Reset button to resolve the error, ensure to press the ...
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... button to ON. You pressed the Stop/Reset button to OFF. Try dialing again after a while. z Paper size/type setting is not color-compatible. See "Redialing" on page 32. Check the fax number and dial again. Contact the recipient and have them check their fax machine's.... Replace the handset correctly. The other party and have them to the setting that the cable is closed: open it later. 80 Troubleshooting z Output Tray is plugged in their fax machine. Press the Black button to the registered number. z The recipient is resolved as described...
... button to ON. You pressed the Stop/Reset button to OFF. Try dialing again after a while. z Paper size/type setting is not color-compatible. See "Redialing" on page 32. Check the fax number and dial again. Contact the recipient and have them check their fax machine's.... Replace the handset correctly. The other party and have them to the setting that the cable is closed: open it later. 80 Troubleshooting z Output Tray is plugged in their fax machine. Press the Black button to the registered number. z The recipient is resolved as described...
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... a message. DANISH: 10 times - GERMAN: 2 times - FRENCH: 3 times - SWEDISH: 9 times - Select the language according to the following list according to your desired language. - ENGLISH: 1 time - Troubleshooting 81 LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is in the following procedure. (1)Press the ON...
... a message. DANISH: 10 times - GERMAN: 2 times - FRENCH: 3 times - SWEDISH: 9 times - Select the language according to the following list according to your desired language. - ENGLISH: 1 time - Troubleshooting 81 LCD Cannot Be Seen At All Cause The machine is not powered on or the LCD is in the following procedure. (1)Press the ON...
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...'s name), then remove the CD-ROM. (5)Turn the machine off. (6)Restart your disc drive and then the name of the disc drive depends on the PIXMA XXX screen (where "XXX" is a problem with the Setup CDROM. Contact your computer. Installation does not start the setup program, specify your computer. (7)Make sure... sheet to proceed beyond the Printer Connection screen, follow the procedure below to start automatically when the Setup CD-ROM is not displayed, restart your Canon service representative. 82 Troubleshooting
...'s name), then remove the CD-ROM. (5)Turn the machine off. (6)Restart your disc drive and then the name of the disc drive depends on the PIXMA XXX screen (where "XXX" is a problem with the Setup CDROM. Contact your computer. Installation does not start the setup program, specify your computer. (7)Make sure... sheet to proceed beyond the Printer Connection screen, follow the procedure below to start automatically when the Setup CD-ROM is not displayed, restart your Canon service representative. 82 Troubleshooting
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..., USB cable, or USB hub. "This device can perform faster" Message Is Displayed Cause Your system environment is not compatible with USB 2.0 Hi-Speed. Troubleshooting 83
..., USB cable, or USB hub. "This device can perform faster" Message Is Displayed Cause Your system environment is not compatible with USB 2.0 Hi-Speed. Troubleshooting 83
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...the size and type of printout color. When printing from a PictBridge compliant device. In borderless printing, uneven coloring may improve color. You cannot make this setting from your PictBridge compliant device or the Operation Panel on -screen manual. 84 Troubleshooting When performing direct printing, select... VIVID ON in the User's Guide on the machine. If you do with an incorrect paper type setting, the printed surface may be other graphics, enabling color correction may occur depending on ...
...the size and type of printout color. When printing from a PictBridge compliant device. In borderless printing, uneven coloring may improve color. You cannot make this setting from your PictBridge compliant device or the Operation Panel on -screen manual. 84 Troubleshooting When performing direct printing, select... VIVID ON in the User's Guide on the machine. If you do with an incorrect paper type setting, the printed surface may be other graphics, enabling color correction may occur depending on ...
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...be printed on only a particular side of paper are clogged. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause Action FINE Cartridge is misaligned. White Streaks Cause Print Head ..., the print result may be improved by reinstalling the FINE Cartridge. See "When Printing Becomes Faint or Colors Are Incorrect" on the printable side, refer to perform Print Head Alignment using the Operation Panel. Small dusts.... For detailed information on page 59 and perform any necessary maintenance operation. Troubleshooting 85
...be printed on only a particular side of paper are clogged. Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned Cause Action FINE Cartridge is misaligned. White Streaks Cause Print Head ..., the print result may be improved by reinstalling the FINE Cartridge. See "When Printing Becomes Faint or Colors Are Incorrect" on the printable side, refer to perform Print Head Alignment using the Operation Panel. Small dusts.... For detailed information on page 59 and perform any necessary maintenance operation. Troubleshooting 85
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...feed roller will become stained with high color saturation such as photographs or images in the paper source, the inside of the machine from getting stained, set the page size correctly. See "Media Types You Cannot Use" on -screen manual. 86 Troubleshooting When printing data with ink, causing ... will wear the roller, so perform this procedure only when necessary. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. z Check to become smudged. For details on page 13. Printed Surface Is Scratched/Paper Is Smudged Cause Paper feed...
...feed roller will become stained with high color saturation such as photographs or images in the paper source, the inside of the machine from getting stained, set the page size correctly. See "Media Types You Cannot Use" on -screen manual. 86 Troubleshooting When printing data with ink, causing ... will wear the roller, so perform this procedure only when necessary. Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. z Check to become smudged. For details on page 13. Printed Surface Is Scratched/Paper Is Smudged Cause Paper feed...
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... is curled. If you are using plain paper to "Printing Area" in your printing paper, the lower edge of your application software. For details on . Troubleshooting 87
... is curled. If you are using plain paper to "Printing Area" in your printing paper, the lower edge of your application software. For details on . Troubleshooting 87
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... 8. The printer status monitor is a printout from the digital camera or your machine in progress. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 64 to start up . The original document is displayed. (3)Click Display Print Queue. (4)Select Cancel All Documents on...document is dirty. Instead of your computer. The print jobs are any necessary maintenance operations. Colors Are Uneven or Streaked Cause Print Head nozzles are deleted. 88 Troubleshooting Document Cover, or the ADF is not loaded correctly. You may be face up the Print Center...
... 8. The printer status monitor is a printout from the digital camera or your machine in progress. Action See "When Printing Becomes Faint or Colors Are Incorrect" on page 64 to start up . The original document is displayed. (3)Click Display Print Queue. (4)Select Cancel All Documents on...document is dirty. Instead of your computer. The print jobs are any necessary maintenance operations. Colors Are Uneven or Streaked Cause Print Head nozzles are deleted. 88 Troubleshooting Document Cover, or the ADF is not loaded correctly. You may be face up the Print Center...
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... on loading paper, see "Loading Paper" on page 13. In such cases, reduce the sheets of the sheets before printing. Foreign object in the machine. Troubleshooting 89 Action Check if the Power lamp is dirty. See "Media Types You Cannot Use" on page 14. For details on cleaning, see "Loading Paper...
... on loading paper, see "Loading Paper" on page 13. In such cases, reduce the sheets of the sheets before printing. Foreign object in the machine. Troubleshooting 89 Action Check if the Power lamp is dirty. See "Media Types You Cannot Use" on page 14. For details on cleaning, see "Loading Paper...
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z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Note z For details on how to load paper, see "Paper Does Not Feed Properly" on . z If you cannot pull the paper... inside the machine. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 90 Troubleshooting Reprint if necessary. If you turned off the machine in the machine, and press the OK button on page 11. Paper Jams...
z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Note z For details on how to load paper, see "Paper Does Not Feed Properly" on . z If you cannot pull the paper... inside the machine. If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 90 Troubleshooting Reprint if necessary. If you turned off the machine in the machine, and press the OK button on page 11. Paper Jams...
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on page 92. Troubleshooting 91 Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from under the roller to the Feeder Cover side. (4)Pull out the jammed document from step (2) under "Document jams in the ADF (Document Tray). Document Jams Cause Action Document jams in the ADF (inner side)." If the document cannot be pulled out with ease, follow the procedure from the ADF.
on page 92. Troubleshooting 91 Remove the document following the procedure below. (1)Press the Stop/Reset button. (2)If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Feeder Cover. (3)Remove the jammed page from under the roller to the Feeder Cover side. (4)Pull out the jammed document from step (2) under "Document jams in the ADF (Document Tray). Document Jams Cause Action Document jams in the ADF (inner side)." If the document cannot be pulled out with ease, follow the procedure from the ADF.
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... the ADF (Document Tray). (Continued) (5)Close the Feeder Cover. z When rescanning the document after removing the document, contact your Canon service representative. on the LCD. If you cannot remove the document or the document tears inside the machine, or if the document ...page. z If documents remain in the ADF (Document Tray)." See "Original Document Requirements" on the media type, or your Canon service representative. 92 Troubleshooting z When rescanning the document after clearing the error, rescan it from the inner side. (3)Close the Document Cover. (4)Close the...
... the ADF (Document Tray). (Continued) (5)Close the Feeder Cover. z When rescanning the document after removing the document, contact your Canon service representative. on the LCD. If you cannot remove the document or the document tears inside the machine, or if the document ...page. z If documents remain in the ADF (Document Tray)." See "Original Document Requirements" on the media type, or your Canon service representative. 92 Troubleshooting z When rescanning the document after clearing the error, rescan it from the inner side. (3)Close the Document Cover. (4)Close the...
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z When rescanning the document after removing the document, contact your Canon service representative. Troubleshooting 93 Cause Action Document Jams in the ADF (Document If the document is jammed in the Document Output Slot, pull it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Output Slot).
z When rescanning the document after removing the document, contact your Canon service representative. Troubleshooting 93 Cause Action Document Jams in the ADF (Document If the document is jammed in the Document Output Slot, pull it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Output Slot).
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... under Hardware and Sound. Replace the USB cable and try printing again. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX Printer icon, and select Properties. (4)Click the Ports tab to resolve the error, see "An Error Message Is Displayed on the LCD"...is not correct, reinstall the MP Drivers or change the port setting according to the following instruction, "XXX" signifies your setup sheet. 94 Troubleshooting MP Drivers are using . Make sure that the Power lamp is selected for details. Consult the reseller of the relay device for Print ...
... under Hardware and Sound. Replace the USB cable and try printing again. In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX Printer icon, and select Properties. (4)Click the Ports tab to resolve the error, see "An Error Message Is Displayed on the LCD"...is not correct, reinstall the MP Drivers or change the port setting according to the following instruction, "XXX" signifies your setup sheet. 94 Troubleshooting MP Drivers are using . Make sure that the Power lamp is selected for details. Consult the reseller of the relay device for Print ...