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... 4-9 Microphone Record Failure 4-11 Extend MIC and Speaker Failure 4-12 Motor Failure 4-13 Servo Motor Troubleshooting 4-14 USB Failure 4-23 Wireless/BT Function Test Failure 4-24 2-in-1 Card Function Test Failure 4-25 Unit Thermal Failure 4-26 Cosmetic Failure 4-27 Other Functions Failure 4-28 BIOS Problems 4-28 Intermittent Problems 4-29 Undetermined Problems 4-29...
... 4-9 Microphone Record Failure 4-11 Extend MIC and Speaker Failure 4-12 Motor Failure 4-13 Servo Motor Troubleshooting 4-14 USB Failure 4-23 Wireless/BT Function Test Failure 4-24 2-in-1 Card Function Test Failure 4-25 Unit Thermal Failure 4-26 Cosmetic Failure 4-27 Other Functions Failure 4-28 BIOS Problems 4-28 Intermittent Problems 4-29 Undetermined Problems 4-29...
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... 5-124 WLAN Antenna (Auxiliary) Removal 5-126 WLAN Antenna (Auxiliary) Installation 5-127 WLAN Antenna (Main) Removal 5-128 WLAN Antenna (Main) Installation 5-130 Chapter 6. Test Compatible Components Microsoft® Windows® 7 Environment Test 7-2 Aspire S5-391 7-2 Chapter 8. FRU (Field Replaceable Unit) List Exploded Diagram 6-3 Main Assembly 6-3 Lower Case Assembly 6-5 Upper Case Assembly 6-6 LCD Assembly 6-7 FRU List 6-9 Screw...
... 5-124 WLAN Antenna (Auxiliary) Removal 5-126 WLAN Antenna (Auxiliary) Installation 5-127 WLAN Antenna (Main) Removal 5-128 WLAN Antenna (Main) Installation 5-130 Chapter 6. Test Compatible Components Microsoft® Windows® 7 Environment Test 7-2 Aspire S5-391 7-2 Chapter 8. FRU (Field Replaceable Unit) List Exploded Diagram 6-3 Main Assembly 6-3 Lower Case Assembly 6-5 Upper Case Assembly 6-6 LCD Assembly 6-7 FRU List 6-9 Screw...
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... VGA Suspend • Audio Power Down • Hard Disk Power Down Save to power off the whole system. Soft Off (G2/S5) OS initiated shutdown. Battery full • Amber blinking - Discharging state Hardware Specifications and Configurations 1-26 Battery charging with AC • ...solid on - Card Reader Item Chipset Package Maximum supported size Features Specification Realtek RTS5209-GRs LQFP48pin • SDXC: 2T (64G tested) • MMC: 2T (256M tested) • 2-in the system are turned off - System Power Management Item Specification Mech. Off (G3) All devices in ...
... VGA Suspend • Audio Power Down • Hard Disk Power Down Save to power off the whole system. Soft Off (G2/S5) OS initiated shutdown. Battery full • Amber blinking - Discharging state Hardware Specifications and Configurations 1-26 Battery charging with AC • ...solid on - Card Reader Item Chipset Package Maximum supported size Features Specification Realtek RTS5209-GRs LQFP48pin • SDXC: 2T (64G tested) • MMC: 2T (256M tested) • 2-in the system are turned off - System Power Management Item Specification Mech. Off (G3) All devices in ...
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... the bottom of screen. NOTE: • Parameter values can change the boot device without entering the BIOS utility, press F12 during POST (power-on-self-test) when the "Press to save any menu, you may need to run the BIOS utility. Navigating the Bios Setup Utility The BIOS utility has five...
... the bottom of screen. NOTE: • Parameter values can change the boot device without entering the BIOS utility, press F12 during POST (power-on-self-test) when the "Press to save any menu, you may need to run the BIOS utility. Navigating the Bios Setup Utility The BIOS utility has five...
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CHAPTER 4 Troubleshooting Troubleshooting 4-2 General Information 4-2 Power On Issues 4-3 No Display Issues 4-4 LCD Picture Failure 4-6 Internal Keyboard Failure 4-7 Touchpad Failure 4-8 Internal Speaker Failure 4-9 Microphone Record Failure 4-11 Extend MIC and Speaker Failure 4-12 Motor Failure 4-13 Servo Motor Troubleshooting 4-14 USB Failure 4-23 Wireless/BT Function Test Failure 4-24 2-in-1 Card Function Test Failure 4-25 Unit Thermal Failure 4-26 Cosmetic Failure 4-27 Other Functions Failure 4-28 BIOS Problems 4-28 Intermittent Problems 4-29 Undetermined Problems 4-29
CHAPTER 4 Troubleshooting Troubleshooting 4-2 General Information 4-2 Power On Issues 4-3 No Display Issues 4-4 LCD Picture Failure 4-6 Internal Keyboard Failure 4-7 Touchpad Failure 4-8 Internal Speaker Failure 4-9 Microphone Record Failure 4-11 Extend MIC and Speaker Failure 4-12 Motor Failure 4-13 Servo Motor Troubleshooting 4-14 USB Failure 4-23 Wireless/BT Function Test Failure 4-24 2-in-1 Card Function Test Failure 4-25 Unit Thermal Failure 4-26 Cosmetic Failure 4-27 Other Functions Failure 4-28 BIOS Problems 4-28 Intermittent Problems 4-29 Undetermined Problems 4-29
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... Information on page 425 Units Thermal Failure Figure 4-35. USB Failure on page 4-4 LCD Picture Failure Figure 4-3. Troubleshooting 4-2 Table 4-1. NOTE: • The diagnostic tests are designed to test only Acer products. Use Table 4-1 with the tablet. No Display Issues on page 4-23 Wireless Function Failure Figure 4-33. Troubleshooting This chapter contains information about...
... Information on page 425 Units Thermal Failure Figure 4-35. USB Failure on page 4-4 LCD Picture Failure Figure 4-3. Troubleshooting 4-2 Table 4-1. NOTE: • The diagnostic tests are designed to test only Acer products. Use Table 4-1 with the tablet. No Display Issues on page 4-23 Wireless Function Failure Figure 4-33. Troubleshooting This chapter contains information about...
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The system desk will automatically run twice. Figure 4-18. Select "Run as administrator" to continue. Click "Yes" to open the ITPM motor calibration test tools. Figure 4-19. User Account Control 9. Motor Calibration 4-17 Troubleshooting Run As Administrator 8. 7. The ITPM Motor calibration tool will display the screen below. Figure 4-20.
The system desk will automatically run twice. Figure 4-18. Select "Run as administrator" to continue. Click "Yes" to open the ITPM motor calibration test tools. Figure 4-19. User Account Control 9. Motor Calibration 4-17 Troubleshooting Run As Administrator 8. 7. The ITPM Motor calibration tool will display the screen below. Figure 4-20.
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Motor Calibration Troubleshooting 4-22 Execute ITPM_MotorCalibrationTest_V1.0.0.0.exe, and the system desk will automatically run twice. The ITPM Motor calibration test will display the screen below. Figure 4-31. 10.
Motor Calibration Troubleshooting 4-22 Execute ITPM_MotorCalibrationTest_V1.0.0.0.exe, and the system desk will automatically run twice. The ITPM Motor calibration test will display the screen below. Figure 4-31. 10.
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Wireless/BT Function Failure Troubleshooting 4-24 Wireless/BT Function Test Failure If the wireless/BT function fails, perform the following: Start OK Check W/L antenna to W/L module NG OK Re-assemble the antenna to W/L combine card Check antenna OK Swap M/B NG Swap the antenna Figure 4-33.
Wireless/BT Function Failure Troubleshooting 4-24 Wireless/BT Function Test Failure If the wireless/BT function fails, perform the following: Start OK Check W/L antenna to W/L module NG OK Re-assemble the antenna to W/L combine card Check antenna OK Swap M/B NG Swap the antenna Figure 4-33.
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2-in-1 Card Function Test Failure If the 2-in-1 card function fails, perform the following: Start OK Check the card reader/B NG Assemble well or not OK Check the NG card reader/B OK Connect it well Swap the card reader/B Check LCD Cable OK Replace M/B NG Swap LCD Cable Figure 4-34. 2-in-1 Card Function Failure 4-25 Troubleshooting
2-in-1 Card Function Test Failure If the 2-in-1 card function fails, perform the following: Start OK Check the card reader/B NG Assemble well or not OK Check the NG card reader/B OK Connect it well Swap the card reader/B Check LCD Cable OK Replace M/B NG Swap LCD Cable Figure 4-34. 2-in-1 Card Function Failure 4-25 Troubleshooting
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Cosmetic Failure If the cosmetic fails, perform the following: Start OK LCD cover NG OK Swap LCD cover LCD bezel NG OK Swap LCD bezel Upper NG OK Swap Upper Lower OK Function Test NG Swap Lower Figure 4-36. Cosmetic Failure 4-27 Troubleshooting
Cosmetic Failure If the cosmetic fails, perform the following: Start OK LCD cover NG OK Swap LCD cover LCD bezel NG OK Swap LCD bezel Upper NG OK Swap Upper Lower OK Function Test NG Swap Lower Figure 4-36. Cosmetic Failure 4-27 Troubleshooting
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... Problems Forget BIOS Password If there is ok. 3. Discharge MB CMOS Refer to confirm the computer is ok. 2. Figure 4-37. Troubleshooting 4-28 Check if the test fixture is a wrong CMOS setting or the user forgets the BIOS password, discharge CMOS by shorting the R568 connector. Run a complete virus scan using up...
... Problems Forget BIOS Password If there is ok. 3. Discharge MB CMOS Refer to confirm the computer is ok. 2. Figure 4-37. Troubleshooting 4-28 Check if the test fixture is a wrong CMOS setting or the user forgets the BIOS password, discharge CMOS by shorting the R568 connector. Run a complete virus scan using up...
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..., replace the cables. 5. When analyzing an intermittent problem, perform the following procedures to Power On Issues on page 4-3). Rerun the test to verify that have nothing to Online Support Information on page 2-2) for damage. FRU replacement should be considered only when a recurring ...problem exists. Remove or disconnect all attached devices are supported by a variety of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM...
..., replace the cables. 5. When analyzing an intermittent problem, perform the following procedures to Power On Issues on page 4-3). Rerun the test to verify that have nothing to Online Support Information on page 2-2) for damage. FRU replacement should be considered only when a recurring ...problem exists. Remove or disconnect all attached devices are supported by a variety of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive • DIMM • CD-ROM...
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CHAPTER 7 Test Compatible Components Test Compatible Components 7-2 Microsoft® Windows® 7 Environment Test 7-2
CHAPTER 7 Test Compatible Components Test Compatible Components 7-2 Microsoft® Windows® 7 Environment Test 7-2
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... computer's compatibility is tested and verified by the Acer Mobile System Testing Department. Refer to the Aspire S5-391 Compatibility Test Report released by Acer's internal testing department. KP.06503.002 BT.00403.022 KC.32101.3UM KC.33101.5UM KC.34201.5UM KC.35101.7UM KC.36601.7UM LK.13305.007 KM.4GB09.003 7-2 Test Compatible Components Regarding configuration...
... computer's compatibility is tested and verified by the Acer Mobile System Testing Department. Refer to the Aspire S5-391 Compatibility Test Report released by Acer's internal testing department. KP.06503.002 BT.00403.022 KC.32101.3UM KC.33101.5UM KC.34201.5UM KC.35101.7UM KC.36601.7UM LK.13305.007 KM.4GB09.003 7-2 Test Compatible Components Regarding configuration...
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... NC.21411.00A LZ.21000.161 CR.21500.030 NI.23600.109 NC.20711.001 NC.23511.004 NC.24611.004 NC.24611.005 Test Compatible Components 7-3 Vendor KEYBOARD Type 10000981 MISC AF1P_A10B WIFI ANTENNA 10000105 WNC NB CHIPSET 10001067 INTEL CAMERA 10001044 CHICONY CORE LOGIC 10004786 REALTEK...3rd WiFi 2x2 AGN+ BT4.0 Mouse Wiping KB Cloth 004 CP4ISV1M CP4ISV1M Description Keyboard SUNREX AF1P_A10B AF1P Internal 10 Standard Black NONE Sunrex Y2010 Acer Legend PIFA NB Chipset Intel CS HM77 Chief River Chicony HD_S CH_SONY119_SP(Y:8mm) Realtek ALC271X_VB6 QFN-48 2-in-1 card reader Foxconn 3rd WiFi 2x2...
... NC.21411.00A LZ.21000.161 CR.21500.030 NI.23600.109 NC.20711.001 NC.23511.004 NC.24611.004 NC.24611.005 Test Compatible Components 7-3 Vendor KEYBOARD Type 10000981 MISC AF1P_A10B WIFI ANTENNA 10000105 WNC NB CHIPSET 10001067 INTEL CAMERA 10001044 CHICONY CORE LOGIC 10004786 REALTEK...3rd WiFi 2x2 AGN+ BT4.0 Mouse Wiping KB Cloth 004 CP4ISV1M CP4ISV1M Description Keyboard SUNREX AF1P_A10B AF1P Internal 10 Standard Black NONE Sunrex Y2010 Acer Legend PIFA NB Chipset Intel CS HM77 Chief River Chicony HD_S CH_SONY119_SP(Y:8mm) Realtek ALC271X_VB6 QFN-48 2-in-1 card reader Foxconn 3rd WiFi 2x2...
User Manual
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..., which can radiate radio frequency energy and, if not installed and used in a particular installation. REGULATIONS AND SAFETY NOTICES FCC STATEMENT This device has been tested and found to comply with the limits for help. However, there is likely to radio communications. This device generates, uses, and can be determined by...
..., which can radiate radio frequency energy and, if not installed and used in a particular installation. REGULATIONS AND SAFETY NOTICES FCC STATEMENT This device has been tested and found to comply with the limits for help. However, there is likely to radio communications. This device generates, uses, and can be determined by...