User Manual
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...a command-line interface. Go to http://www.ibm.com/pc/support/ to a firmware update diskette on a USB diskette drive. Chapter 4. Follow the instructions on multiple servers. The firmware update utility program updates the baseboard management controller firmware or SDR/FRU data only and does not ... applicable update package, follow the instructions that come with the update package. Go to http://www.ibm.com/pc/support/ to update the server baseboard management controller firmware before updating the BIOS code. Note: To ensure proper server operation, be sure to download the...
...a command-line interface. Go to http://www.ibm.com/pc/support/ to a firmware update diskette on a USB diskette drive. Chapter 4. Follow the instructions on multiple servers. The firmware update utility program updates the baseboard management controller firmware or SDR/FRU data only and does not ... applicable update package, follow the instructions that come with the update package. Go to http://www.ibm.com/pc/support/ to update the server baseboard management controller firmware before updating the BIOS code. Note: To ensure proper server operation, be sure to download the...
User Manual
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... II SlimLine. 3. Replace the following components one at a time, in the order shown, restarting the server each time. 64 IBM xSeries 366 Type 8863: Installation Guide to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Replace the...LED on the failing hard disk drive is a fault in the Problem Determination and Service Guide to the operating system. Update the firmware for that also be performed only by "(Trained service technician only)," that step must be lit. SAS hard disk drive backplane c....
... II SlimLine. 3. Replace the following components one at a time, in the order shown, restarting the server each time. 64 IBM xSeries 366 Type 8863: Installation Guide to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Replace the...LED on the failing hard disk drive is a fault in the Problem Determination and Service Guide to the operating system. Update the firmware for that also be performed only by "(Trained service technician only)," that step must be lit. SAS hard disk drive backplane c....
User Manual
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... 23 hard disk drive 10 memory 11 microprocessor 16 integrated baseboard management controller utility programs 43 integrated functions 4 intermittent problems 54 © Copyright IBM Corp. 2005 77 Index A adapter installing hot-plug 20 Remote Supervisor Adapter II SlimLine 20 ServeRAID 20 attention notices 3 B baseboard management controller... bay slots 4 external cabling 23 F FAN LED 65 FCC Class A notice 72 features 4 filler panel, hard disk drive bay 10 firmware code, updating 43 G Gigabit Ethernet connector 28 H hard disk drive problems 53 status LED 25 heat output 4 hot-plug adapter.
... 23 hard disk drive 10 memory 11 microprocessor 16 integrated baseboard management controller utility programs 43 integrated functions 4 intermittent problems 54 © Copyright IBM Corp. 2005 77 Index A adapter installing hot-plug 20 Remote Supervisor Adapter II SlimLine 20 ServeRAID 20 attention notices 3 B baseboard management controller... bay slots 4 external cabling 23 F FAN LED 65 FCC Class A notice 72 features 4 filler panel, hard disk drive bay 10 firmware code, updating 43 G Gigabit Ethernet connector 28 H hard disk drive problems 53 status LED 25 heat output 4 hot-plug adapter.
User Manual
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... turning off the server 29 turning on the server 28 U United States electronic emission Class A notice 72 Universal Serial Bus (USB) problems 60 updating the firmware code 43 USB connector 25, 27 using baseboard management controller utility programs 32 Configuration/Setup Utility program 31 PXE boot agent utility program 45 SAS...
... turning off the server 29 turning on the server 28 U United States electronic emission Class A notice 72 Universal Serial Bus (USB) problems 60 updating the firmware code 43 USB connector 25, 27 using baseboard management controller utility programs 32 Configuration/Setup Utility program 31 PXE boot agent utility program 45 SAS...
Service Guide
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Getting help and technical assistance 143 iv IBM xSeries 366 Type 8863: Problem Determination and Service Guide Parts listing, Type 8863 93 Server replaceable units 94 Power cords 96 Chapter 4. Configuration information and instructions Updating the firmware Configuring the server Using the ServerGuide Setup ...messages 77 Solving SCSI problems 89 Solving power problems 89 Solving Ethernet controller problems 90 Solving undetermined problems 91 Calling IBM for service 92 Chapter 3. Diagnostic programs, messages, and error codes 57 Real-time diagnostics 58 Running the on...
Getting help and technical assistance 143 iv IBM xSeries 366 Type 8863: Problem Determination and Service Guide Parts listing, Type 8863 93 Server replaceable units 94 Power cords 96 Chapter 4. Configuration information and instructions Updating the firmware Configuring the server Using the ServerGuide Setup ...messages 77 Solving SCSI problems 89 Solving power problems 89 Solving Ethernet controller problems 90 Solving undetermined problems 91 Calling IBM for service 92 Chapter 3. Diagnostic programs, messages, and error codes 57 Real-time diagnostics 58 Running the on...
Service Guide
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...Logs, and then select POST Error Log. From the list, select BMC Log. v See Chapter 3, "Parts listing, Type 8863," on page 58. Flash the system firmware to be performed only by a trained service technician. 1. v To view the BMC log, select Advanced Settings, select Baseboard...3. Reseat the I /O board. 20 IBM xSeries 366 Type 8863: Problem Determination and Service Guide When the prompt Press F1 for Diagnostics appears, press F2. then, turn off the server and all attached devices. 2. Turn on the server. 3. "Updating the firmware" on password and an administrator password, ...
...Logs, and then select POST Error Log. From the list, select BMC Log. v See Chapter 3, "Parts listing, Type 8863," on page 58. Flash the system firmware to be performed only by a trained service technician. 1. v To view the BMC log, select Advanced Settings, select Baseboard...3. Reseat the I /O board. 20 IBM xSeries 366 Type 8863: Problem Determination and Service Guide When the prompt Press F1 for Diagnostics appears, press F2. then, turn off the server and all attached devices. 2. Turn on the server. 3. "Updating the firmware" on password and an administrator password, ...
Service Guide
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.... 2. Update the BMC firmware (see "Updating the firmware" on page 133). 2. Update the BMC firmware (see "Updating the firmware" on page 133). 3. Reseat the microprocessor tray. 4. (Trained service technician only) Replace the microprocessor tray. 184 Power-on password. 22 IBM xSeries 366 Type 8863: Problem Determination and Service ...)", that step must be performed only by updating the BIOS code level (see "Updating the firmware" on page 133). 3. v See Chapter 3, "Parts listing, Type 8863," on page 93 to access the server Restart the server and enter the administrator with an ...
.... 2. Update the BMC firmware (see "Updating the firmware" on page 133). 2. Update the BMC firmware (see "Updating the firmware" on page 133). 3. Reseat the microprocessor tray. 4. (Trained service technician only) Replace the microprocessor tray. 184 Power-on password. 22 IBM xSeries 366 Type 8863: Problem Determination and Service ...)", that step must be performed only by updating the BIOS code level (see "Updating the firmware" on page 133). 3. v See Chapter 3, "Parts listing, Type 8863," on page 93 to access the server Restart the server and enter the administrator with an ...
Service Guide
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... order shown, restarting the server each time. 303 Keyboard controller error. 1. v See Chapter 3, "Parts listing, Type 8863," on page 108). 3. Configuration/Setup Utility program. Reseat the following components: a. v If an action step is installed correctly (see "Updating ...the firmware" on page 40 1. Reseat the following components: a. Update the BMC firmware (see "Memory module" on page 93 to prevent the POST error message 301 from being displayed during ...
... order shown, restarting the server each time. 303 Keyboard controller error. 1. v See Chapter 3, "Parts listing, Type 8863," on page 108). 3. Configuration/Setup Utility program. Reseat the following components: a. v If an action step is installed correctly (see "Updating ...the firmware" on page 40 1. Reseat the following components: a. Update the BMC firmware (see "Memory module" on page 93 to prevent the POST error message 301 from being displayed during ...
Service Guide
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... 5. Update the Remote Supervisor Adapter II SlimLine firmware (see "Updating the firmware" on page 133). 4. Reseat the following components: a. SAS cables b. I/O board 3. v Follow the suggested actions in the order in which components are listed in the order shown, restarting the server each time. 24 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Microprocessor tray...
... 5. Update the Remote Supervisor Adapter II SlimLine firmware (see "Updating the firmware" on page 133). 4. Reseat the following components: a. SAS cables b. I/O board 3. v Follow the suggested actions in the order in which components are listed in the order shown, restarting the server each time. 24 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Microprocessor tray...
Service Guide
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v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Update the BIOS code again (see "Updating the firmware" on page 133). 3. (Trained service ...(Trained service technician only) Replace microprocessor 1. 01298002 No update data for processor 1. 1. Update the BIOS code again (see "Updating the firmware" on page 133). 3. (Trained service technician only) Reseat microprocessor 2. 4. (Trained service technician only) Replace microprocessor 2. 01298004 No update...
v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Update the BIOS code again (see "Updating the firmware" on page 133). 3. (Trained service ...(Trained service technician only) Replace microprocessor 1. 01298002 No update data for processor 1. 1. Update the BIOS code again (see "Updating the firmware" on page 133). 3. (Trained service technician only) Reseat microprocessor 2. 4. (Trained service technician only) Replace microprocessor 2. 01298004 No update...
Service Guide
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... menu choices" on page 133). 3. (Trained service technician only) Reseat microprocessor 3. 4. (Trained service technician only) Replace microprocessor 3. 32 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Update the BIOS code again (see "Updating the firmware" on page 133). 3. (Trained service technician only) Reseat microprocessor 1. 4. (Trained service technician only) Replace microprocessor 1. 01298102 Bad update...
... menu choices" on page 133). 3. (Trained service technician only) Reseat microprocessor 3. 4. (Trained service technician only) Replace microprocessor 3. 32 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Update the BIOS code again (see "Updating the firmware" on page 133). 3. (Trained service technician only) Reseat microprocessor 1. 4. (Trained service technician only) Replace microprocessor 1. 01298102 Bad update...
Service Guide
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v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Error code Description Action 01298104 Bad update data for interruption of the power supply (see "Updating the firmware" on page 135). 2. Make sure that a bootable operating system...
v See Chapter 3, "Parts listing, Type 8863," on page 93 to determine which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Error code Description Action 01298104 Bad update data for interruption of the power supply (see "Updating the firmware" on page 135). 2. Make sure that a bootable operating system...
Service Guide
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v See Chapter 3, "Parts listing, Type 8863," on page 91. Make sure that: v The application ... the monitor. transformers, appliances, fluorescent lights, and other devices (such as unreadable, rolling, or distorted. I /O board. firmware" on page 58). Replace the components listed in step 2 one at a time, in the order shown, restarting the server...Remote Supervisor Adapter II SlimLine, if present c. Run video diagnostics (see "Updating the screen. Non-IBM monitor cables might cause screen discoloration. If the monitor self-tests show the monitor is working correctly...
v See Chapter 3, "Parts listing, Type 8863," on page 91. Make sure that: v The application ... the monitor. transformers, appliances, fluorescent lights, and other devices (such as unreadable, rolling, or distorted. I /O board. firmware" on page 58). Replace the components listed in step 2 one at a time, in the order shown, restarting the server...Remote Supervisor Adapter II SlimLine, if present c. Run video diagnostics (see "Updating the screen. Non-IBM monitor cables might cause screen discoloration. If the monitor self-tests show the monitor is working correctly...
Service Guide
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... the order shown, restarting the server and re-enabling the memory each time. See the BMC log or the system-error log (see "Updating the firmware" on page 18). Supervisor Adapter II SlimLine. 2. Replace the following components: a. Memory card b. "Error logs" on the PCI-X board is also lit. 2. SP There ... actions in the order in which components are listed in the Action column until the problem is solved. Failing adapter b. v See Chapter 3, "Parts listing, Type 8863," on page 93 to the "Error logs" on page 133). 3. Update the firmware for that LED. 4.
... the order shown, restarting the server and re-enabling the memory each time. See the BMC log or the system-error log (see "Updating the firmware" on page 18). Supervisor Adapter II SlimLine. 2. Replace the following components: a. Memory card b. "Error logs" on the PCI-X board is also lit. 2. SP There ... actions in the order in which components are listed in the Action column until the problem is solved. Failing adapter b. v See Chapter 3, "Parts listing, Type 8863," on page 93 to the "Error logs" on page 133). 3. Update the firmware for that LED. 4.
Service Guide
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...technician only)", that step must be performed only by a trained service technician. From the diagnostic programs, run the test again (see "Updating the firmware" on page 133). 001-250-00x Test failed, where v x of the error, and take the indicated action. 2. From the diagnostic ...listed in step 4 one at a time, in the "Action" column but it does not indicate a hardware failure; Reseat the I /O board. 60 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Replace the I /O board v x of the error, and take the indicated action. 4. v Follow the suggested actions in ...
...technician only)", that step must be performed only by a trained service technician. From the diagnostic programs, run the test again (see "Updating the firmware" on page 133). 001-250-00x Test failed, where v x of the error, and take the indicated action. 2. From the diagnostic ...listed in step 4 one at a time, in the "Action" column but it does not indicate a hardware failure; Reseat the I /O board. 60 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Replace the I /O board v x of the error, and take the indicated action. 4. v Follow the suggested actions in ...
Service Guide
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...microcode for the Serial Attached SCSI (SAS) controller (see "Updating the firmware" on page 133). 3. Reseat the I /O board. 030-267-001 Central Management Seq error. 1. Reseat the I /O board. 62 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Replace the I /O board. 4. ...Update the microcode for the Serial Attached SCSI (SAS) controller (see "Updating the firmware" on page 133). 2. v Follow the suggested actions ...
...microcode for the Serial Attached SCSI (SAS) controller (see "Updating the firmware" on page 133). 3. Reseat the I /O board. 030-267-001 Central Management Seq error. 1. Reseat the I /O board. 62 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Replace the I /O board. 4. ...Update the microcode for the Serial Attached SCSI (SAS) controller (see "Updating the firmware" on page 133). 2. v Follow the suggested actions ...
Service Guide
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...). 3. Update the microcode for the Serial Attached SCSI (SAS) controller (see "Updating the firmware" on page 133). 3. Update the BIOS code (see "Updating the firmware" on page 133). 2. Replace the I /O board. Replace the I /O board. 4. v See Chapter 3, "Parts listing, Type 8863," on page 133). 2. v If an action step is solved. Error code Description Action...
...). 3. Update the microcode for the Serial Attached SCSI (SAS) controller (see "Updating the firmware" on page 133). 3. Update the BIOS code (see "Updating the firmware" on page 133). 2. Replace the I /O board. Replace the I /O board. 4. v See Chapter 3, "Parts listing, Type 8863," on page 133). 2. v If an action step is solved. Error code Description Action...
Service Guide
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... technician only)", that step must be performed only by a trained service technician. v See Chapter 3, "Parts listing, Type 8863," on page 133). 2. v If an action step is solved. Error code Description Action 035-265-0nn Adapter Communication error. 1. ...Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Chapter 2. Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Reseat and, if necessary, replace the RAID controller. Reseat ...
... technician only)", that step must be performed only by a trained service technician. v See Chapter 3, "Parts listing, Type 8863," on page 133). 2. v If an action step is solved. Error code Description Action 035-265-0nn Adapter Communication error. 1. ...Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Chapter 2. Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Reseat and, if necessary, replace the RAID controller. Reseat ...
Service Guide
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... adapter in the order shown, restarting the server each time. 66 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Replace the attached drive. 035-282-001 Adapter Parameters set error. 1. Reseat ... which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Reseat and, if necessary, replace the RAID controller. 035-283-001 Adapter Battery error. ...
... adapter in the order shown, restarting the server each time. 66 IBM xSeries 366 Type 8863: Problem Determination and Service Guide Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Replace the attached drive. 035-282-001 Adapter Parameters set error. 1. Reseat ... which components are customer replaceable units (CRU) and which they are field replaceable units (FRU). Update the RAID controller firmware (see "Updating the firmware" on page 133). 2. Reseat and, if necessary, replace the RAID controller. 035-283-001 Adapter Battery error. ...
Service Guide
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...12, 13 3 155-xxx-xxx 34, 35, 36, 37 4 Failed Active Memory™ latch test. Reseat the memory card. 2. Update the firmware (BIOS, service processor, and diagnostics; Disconnect all server and option power cords from the server, wait 30 seconds, reconnect the power cords, and retry.... technician only)", that are field replaceable units (FRU). see "Updating the firmware" on page 40 1. Microprocessor tray 2. v If an action step is solved. Diagnostics 67 v See Chapter 3, "Parts listing, Type 8863," on page 93 to communicate with ASM. Correct other error conditions (including...
...12, 13 3 155-xxx-xxx 34, 35, 36, 37 4 Failed Active Memory™ latch test. Reseat the memory card. 2. Update the firmware (BIOS, service processor, and diagnostics; Disconnect all server and option power cords from the server, wait 30 seconds, reconnect the power cords, and retry.... technician only)", that are field replaceable units (FRU). see "Updating the firmware" on page 40 1. Microprocessor tray 2. v If an action step is solved. Diagnostics 67 v See Chapter 3, "Parts listing, Type 8863," on page 93 to communicate with ASM. Correct other error conditions (including...