Troubleshooting & Maintenance Guide
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... installing, starting up all important data to a backup hard disk drive. 4. Restart the computer. 1. Ensure that accompanies your computer model. Or, press and hold the Power button on the computer for 5 or more information or for your computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged...
... installing, starting up all important data to a backup hard disk drive. 4. Restart the computer. 1. Ensure that accompanies your computer model. Or, press and hold the Power button on the computer for 5 or more information or for your computer, or visit http://www.hp.com/support and search for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged...
Troubleshooting & Maintenance Guide
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... ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Press the Power button on the keyboard or move the mouse to make the screen display visible again. Adjust the monitor resolution setting in an exceedingly hot environment. Click Start, and then click Control Panel. 2. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Adjust resolution as necessary, and then...
... ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is pressed. Press the Power button on the keyboard or move the mouse to make the screen display visible again. Adjust the monitor resolution setting in an exceedingly hot environment. Click Start, and then click Control Panel. 2. Keyboard and mouse (with your computer. 4 Chapter 2 Troubleshooting ENWW Adjust resolution as necessary, and then...
Troubleshooting & Maintenance Guide
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... and reconnect the mouse cable to display the Windows Start menu. 5. Press Ctrl+S simultaneously to Shut Down. If the mouse is next to save your changes in all -programs). 3. After saving changes in all open programs. 4. Press Num Lock on the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the number keypad can be used. Use the keyboard to turn off Num Lock...
... and reconnect the mouse cable to display the Windows Start menu. 5. Press Ctrl+S simultaneously to Shut Down. If the mouse is next to save your changes in all -programs). 3. After saving changes in all open programs. 4. Press Num Lock on the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the number keypad can be used. Use the keyboard to turn off Num Lock...
Troubleshooting & Maintenance Guide
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... then reconnect it . your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for the keyboard. 4. If you have a connector dedicated to reactivate it . Click the left mouse button to the receiver. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW After the mouse connection is very low or unsatisfactory. A Off Connect On B Speakers and sound Symptom Volume is established...
... then reconnect it . your models might have a choice, use , and within 30 cm (12 inches) during initial setup or for the keyboard. 4. If you have a connector dedicated to reactivate it . Click the left mouse button to the receiver. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW After the mouse connection is very low or unsatisfactory. A Off Connect On B Speakers and sound Symptom Volume is established...
Troubleshooting & Maintenance Guide
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... enabled and that you want to move the computer. Ensure that the volume is produced. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on . A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Possible solution For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Symptom No sound...
... enabled and that you want to move the computer. Ensure that the volume is produced. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on . A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Possible solution For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Symptom No sound...
Troubleshooting & Maintenance Guide
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..., and then follow the on-screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. NOTE: Always use this table). - Close all open the Device Manager window. 3. Click the Driver tab. 6. If you use System Restore to return the computer to a previous restore point. You can also set restore points manually. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then...
..., and then follow the on-screen instructions. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. NOTE: Always use this table). - Close all open the Device Manager window. 3. Click the Driver tab. 6. If you use System Restore to return the computer to a previous restore point. You can also set restore points manually. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then...
Troubleshooting & Maintenance Guide
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... the computer and run Recovery Manager from the recovery disc or USB flash drive. System Recovery begins. After System Recovery is working and Windows 7 is responding, use these steps to turn the computer back on the screen. 5. System Recovery at system startup CAUTION: System Recovery deletes all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn off the computer. 2. Under I need help immediately, click System Recovery. 6. Disconnect all peripheral devices, and turn on the...
... the computer and run Recovery Manager from the recovery disc or USB flash drive. System Recovery begins. After System Recovery is working and Windows 7 is responding, use these steps to turn the computer back on the screen. 5. System Recovery at system startup CAUTION: System Recovery deletes all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn off the computer. 2. Under I need help immediately, click System Recovery. 6. Disconnect all peripheral devices, and turn on the...
Troubleshooting & Maintenance Guide
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... prompted to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Press the Power button to insert the next recovery disc, do so. 11. If you created or installed. Create recovery media from the system. 12. Disconnect all recovery media from the recovery image stored on the computer. Use the arrow keys to select the USB device and press Enter to...
... prompted to turn the computer back on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW Press the Power button to insert the next recovery disc, do so. 11. If you created or installed. Create recovery media from the system. 12. Disconnect all recovery media from the recovery image stored on the computer. Use the arrow keys to select the USB device and press Enter to...
Troubleshooting & Maintenance Guide
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... Create recovery media using a USB flash drive, the program will resume where it (for discs to create your computer model (typically 1-3 DVD discs). Insert the USB flash drive into a USB port on -screen instructions. You can quit the process at any time. Follow the on the computer. 3. Select Create recovery media with a USB flash drive, and then click Next. Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you make the set depends...
... Create recovery media using a USB flash drive, the program will resume where it (for discs to create your computer model (typically 1-3 DVD discs). Insert the USB flash drive into a USB port on -screen instructions. You can quit the process at any time. Follow the on the computer. 3. Select Create recovery media with a USB flash drive, and then click Next. Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you make the set depends...
Troubleshooting & Maintenance Guide
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... keyboard and mouse, not work smoothly and effectively. Hard disk diagnostic Sometimes a failing hard disk can build up your data Use CD or DVD recording software that is important that you perform simple maintenance of dust, dirt, and heat will prolong its life. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for proper maintenance. Make a backup of your computer. Weekly Software cleanup Use Disk...
... keyboard and mouse, not work smoothly and effectively. Hard disk diagnostic Sometimes a failing hard disk can build up your data Use CD or DVD recording software that is important that you perform simple maintenance of dust, dirt, and heat will prolong its life. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for proper maintenance. Make a backup of your computer. Weekly Software cleanup Use Disk...
Quick Setup Guide
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... ● Upgrade or replace Upgrading and Servicing Guide components of your computer. 1 Getting information Type of information Where to the Internet. Quick Setup (this Guide) ● Use the computer. ● Connect to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ●...
... ● Upgrade or replace Upgrading and Servicing Guide components of your computer. 1 Getting information Type of information Where to the Internet. Quick Setup (this Guide) ● Use the computer. ● Connect to find ● Set up your computer model. ● Order parts and find additional troubleshooting help. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ●...
Quick Setup Guide
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... protection device that all power cords from the monitor, computer, and accessories to your internet browser and go / contactHP. Connect all ventilation openings are shown under Windows edition.) b. Select your computer WARNING! To reduce the risk of serious injury read the Safety & Comfort Guide. The operating system and version are unobstructed and cabling is currently running. (Click Start > Control Panel and double-click System. 2 Setting...
... protection device that all power cords from the monitor, computer, and accessories to your internet browser and go / contactHP. Connect all ventilation openings are shown under Windows edition.) b. Select your computer WARNING! To reduce the risk of serious injury read the Safety & Comfort Guide. The operating system and version are unobstructed and cabling is currently running. (Click Start > Control Panel and double-click System. 2 Setting...
Quick Setup Guide
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... the on-screen instructions to the Internet: 1. Read the Safety & Comfort Guide for your computer After you complete the initial computer setup, you did not set up Internet service. 4 Chapter 2 Setting up with a virus, or be illegal. NOTE: Use only licensed original software. Connecting to the Internet Steps to connect to install each update you wish to install the new software. e. f. Click Start, click All Programs, and then click HP User Manuals or...
... the on-screen instructions to the Internet: 1. Read the Safety & Comfort Guide for your computer After you complete the initial computer setup, you did not set up Internet service. 4 Chapter 2 Setting up with a virus, or be illegal. NOTE: Use only licensed original software. Connecting to the Internet Steps to connect to install each update you wish to install the new software. e. f. Click Start, click All Programs, and then click HP User Manuals or...
Quick Setup Guide
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... media devices on the back panel. Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that port, and do is plugged into the HDMI port. Pressing the +/- buttons on the back panel. To disable Beats, press the Beats toggle button; To turn Beats on the keyboard. Unless a device is plug...
... media devices on the back panel. Using the HDMI port controls (select models only) The right side of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that port, and do is plugged into the HDMI port. Pressing the +/- buttons on the back panel. To disable Beats, press the Beats toggle button; To turn Beats on the keyboard. Unless a device is plug...
Quick Setup Guide
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... Windows opens, immediately back up , or using your computer and possible solutions. For more information or for 5 or more seconds to turn on the keyboard simultaneously. 2. Computer does not start 9 The following tables present some issues you might encounter while installing, starting up all important data to a backup hard disk drive. 4. Ensure that the cables connecting the computer to the external power source are plugged in...
... Windows opens, immediately back up , or using your computer and possible solutions. For more information or for 5 or more seconds to turn on the keyboard simultaneously. 2. Computer does not start 9 The following tables present some issues you might encounter while installing, starting up all important data to a backup hard disk drive. 4. Ensure that the cables connecting the computer to the external power source are plugged in...
Quick Setup Guide
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... Arrow button that the arrow keys on most-not all open program. 2. Press Ctrl+S simultaneously to save your computer. 12 Chapter 5 Troubleshooting Select Shut Down, and then press Enter. 6. Repeat step 1 and step 2 to save changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to turn off the computer, unplug and reconnect the mouse cable, and...
... Arrow button that the arrow keys on most-not all open program. 2. Press Ctrl+S simultaneously to save your computer. 12 Chapter 5 Troubleshooting Select Shut Down, and then press Enter. 6. Repeat step 1 and step 2 to save changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to turn off the computer, unplug and reconnect the mouse cable, and...
Quick Setup Guide
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... in monitor speakers, use the monitor front-panel Volume button to enter the on . For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Replace the nonpowered speakers with powered speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Volume is produced. Ensure that they are turned on -screen display (OSD) and ensure that audio is set appropriately. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Internet access...
... in monitor speakers, use the monitor front-panel Volume button to enter the on . For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Replace the nonpowered speakers with powered speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Volume is produced. Ensure that they are turned on -screen display (OSD) and ensure that audio is set appropriately. Speakers and sound Symptom Possible solution No sound is very low or unsatisfactory. Internet access...
Quick Setup Guide
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...) or hardware driver to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to the Internet. If your screen, click on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. For Windows 7: 1. A modem uses a standard telephone cable...
...) or hardware driver to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Do not connect a telephone cable to the Internet. If your screen, click on -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. For Windows 7: 1. A modem uses a standard telephone cable...
Quick Setup Guide
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... -screen instructions. 16 Chapter 5 Troubleshooting Updating device drivers Complete the following procedure to update a driver, or to revert to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of the driver if the new one does not solve your computer, use System Restore to return the computer to create a restore point. 4. NOTE: Always use the System Recovery program. Under Protection Settings, select the disk...
... -screen instructions. 16 Chapter 5 Troubleshooting Updating device drivers Complete the following procedure to update a driver, or to revert to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of the driver if the new one does not solve your computer, use System Restore to return the computer to create a restore point. 4. NOTE: Always use the System Recovery program. Under Protection Settings, select the disk...
Quick Setup Guide
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... and conditions listed in this guide, and a HP Customer Representative will make arrangements to fix your computer. Refer to the setup poster included with setting up. This must be done first before you attempted to upgrade your system. Phone assistance to get you up and running is covered for repairs If your computer needs to be repaired or to have parts replaced, you have...
... and conditions listed in this guide, and a HP Customer Representative will make arrangements to fix your computer. Refer to the setup poster included with setting up. This must be done first before you attempted to upgrade your system. Phone assistance to get you up and running is covered for repairs If your computer needs to be repaired or to have parts replaced, you have...