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Quick Setup Guide - Page 4
... and services are common to change without notice. IMPORTANT! Use of our products for technical or editorial errors or omissions contained herein. Box 200, Alexandra Post Office, Singapore 911507
When you may provide a printed HP Limited Warranty in the express warranty statements accompanying such products and services. For U.S. For worldwide support, go to the addresses...
Quick Setup Guide - Page 5
...; Set up your computer model.
● Order parts and find additional troubleshooting help. Quick Setup (this Guide)
● Use the computer. ● Connect to the Internet.
information. ● Find links to http://www.hp.com/go to driver updates. ● Read frequently asked
questions. HP Support website: http://www.hp.com/go /contactHP
1 Troubleshooting and Maintenance Guide on...
Quick Setup Guide - Page 6
... resolves problems faster by using automated updates, on the Start screen, select My computer, and then select User guides or visit http://www.hp.com/ergo.
2 Chapter 1 Getting information Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Select the HP Support Assistant app on the Start screen. Troubleshooting and Maintenance Guide...
Quick Setup Guide - Page 8
...and mechanical safety information. Read the Safety & Comfort Guide for additional printed details or updates. 5. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your computer Get Internet service. Select Download drivers and software (and firmware), type your computer model from Product search results. Security solutions can...
Quick Setup Guide - Page 9
... user interface. Using Beats Audio™ (select models only) 5 Online help for updates. To turn Beats on -screen keyboard scroll lock, number
lock, or caps lock are set to the Sub connector on the back panel.
3 Setting up additional features
Using Beats Audio™ (select models only)
Your HP TouchSmart PC features audio connectors (headphone and Audio Out...
Quick Setup Guide - Page 17
... sound 13 Replace the non-powered speakers with powered speakers. Internet access
Symptom
Internet programs do not produce satisfactory sound. If you connected the speakers to enter the on . Volume is produced.
1.
Ensure that they are connected to adjust volume.
Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback...
Quick Setup Guide - Page 18
... has an external antenna, try to move the computer. Software troubleshooting
To repair
● Turn the computer off completely and then turn it came with the product) or hardware driver to move the antenna to open the wizard, and then follow the on-screen instructions. problems, try to factory defaults.
● System Recovery (see Software...
Quick Setup Guide - Page 19
Double-click the specific item (for example, HP DVD Writer 640b). 5. To update a driver, select Update Driver, and then follow the on-screen instructions.
Software troubleshooting 15 From the Start screen, type c and then select Control Panel.
2. Select System and Security, and then in the System area, select Device Manager. 3. Microsoft System Restore
If you have a problem that might ...
Quick Setup Guide - Page 21
... computer. Whether with hardware and software questions. Go to write down your product information for future reference. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy. ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date...
Quick Setup Guide - Page 22
...
consumer replaceable. This must be done after you have any problems setting up your computer. These services are a few days. (This option may not be repaired or to upgrade your new computer. Customer support for help with setting up. There are covered during the warranty period. If you . Refer to the warranty (as well as many of this guide...
Troubleshooting and Maintenance Guide - Page 2
... errors or omissions contained herein. Microsoft and Windows are set forth in all memory above 3 GB is protected by copyright law. and other intellectual property rights. HP supports lawful... statements accompanying such products and services. Copyright and License
© Copyright 2013 Hewlett-Packard Development Company, L.P.
Confirm the Total Installed Memory. Box 4010
Cupertino, ...
Troubleshooting and Maintenance Guide - Page 5
... in most cases, repair damage caused by viruses...updates the Windows operating system.
Computer security features 1
Unauthorized access to data and ongoing threats to Setup Utility, Administrator password BIOS settings, and other system identification information
Computer viruses
Antivirus software
The free trial antivirus software that you choose to secure computer information. Review...
Troubleshooting and Maintenance Guide - Page 6
... computer should start . Computer does not start up , or using your computer model. disk drive error.
1. Computer will not turn off the computer, and then press the Power... or for additional troubleshooting options, see the Quick Setup Guide that accompanies your computer, or visit http://www.hp.com/go/contactHP and search for information about peripheralspecific problems, such as issues...
Troubleshooting and Maintenance Guide - Page 9
...Center.
2. Replace the non-powered speakers with powered speakers.
1.
I cannot connect to a local area network (LAN). Run the wireless setup wizard:
1. If your Internet service provider (...Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. start the desired program. Verify that the volume is set appropriately. A modem uses ...
Troubleshooting and Maintenance Guide - Page 10
... the System protection tab on -screen instructions.
6 Chapter 2 Troubleshooting Follow the on the System Properties screen.
5. Select the arrow to expand the type of a driver, select Roll Back Driver, and then follow the on again. Software troubleshooting
Symptom To repair software problems, try these methods:
Updating device drivers
Microsoft System Restore
Possible solution
●...
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