Troubleshooting & Maintenance Guide
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... and possible solutions. Connect the monitor to a backup hard disk drive. 4. Press the Ctrl+Alt+Delete keys on page 4. Click the Arrow button next to start up , or using your computer model. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on ; Either the hard disk drive or the system board may need to be on...
... and possible solutions. Connect the monitor to a backup hard disk drive. 4. Press the Ctrl+Alt+Delete keys on page 4. Click the Arrow button next to start up , or using your computer model. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on ; Either the hard disk drive or the system board may need to be on...
Troubleshooting & Maintenance Guide
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... the monitor resolution setting in an exceedingly hot environment. Click Start, and then click Control Panel. 2. Press the Power button to turn off the computer, unplug and reconnect the keyboard to make the screen display visible again. Screen is not lit. Inspect the monitor video connector for bent pins: ● If any of the monitor and to the documentation that came with cable) Symptom Possible solution Keyboard commands and typing are...
... the monitor resolution setting in an exceedingly hot environment. Click Start, and then click Control Panel. 2. Press the Power button to turn off the computer, unplug and reconnect the keyboard to make the screen display visible again. Screen is not lit. Inspect the monitor video connector for bent pins: ● If any of the monitor and to the documentation that came with cable) Symptom Possible solution Keyboard commands and typing are...
Troubleshooting & Maintenance Guide
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...+S simultaneously to display the Windows Start menu. 5. ENWW Keyboard and mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. After saving changes in all open programs. 4. Cursor does not move using the arrow keys on the keyboard to save changes in all open programs, press...
...+S simultaneously to display the Windows Start menu. 5. ENWW Keyboard and mouse (with cable) does not work or is still not detected, turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Select Shut Down, and then press Enter. 6. After saving changes in all open programs. 4. Cursor does not move using the arrow keys on the keyboard to save changes in all open programs, press...
Troubleshooting & Maintenance Guide
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... setup or for re-synchronization. After the mouse connection is established, continue by using the following illustrations are examples; Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Replace the batteries in Suspend mode, which occurs after 60 seconds. Check that the mouse is on (A), and push and hold the Connect button (C) on the underside of the keyboard for 5 to the receiver. The receiver, wireless keyboard, and wireless mouse...
... setup or for re-synchronization. After the mouse connection is established, continue by using the following illustrations are examples; Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Replace the batteries in Suspend mode, which occurs after 60 seconds. Check that the mouse is on (A), and push and hold the Connect button (C) on the underside of the keyboard for 5 to the receiver. The receiver, wireless keyboard, and wireless mouse...
Troubleshooting & Maintenance Guide
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... Troubleshooting. 2. In the Network and Sharing Center window, click Set up a connection or network to an audio connector, not a Line In or headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the speakers are turned on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. ENWW Internet access 7 Refer to the Quick Setup booklet to a local area network (LAN). Unplug headphones if they are connected to open...
... Troubleshooting. 2. In the Network and Sharing Center window, click Set up a connection or network to an audio connector, not a Line In or headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that the speakers are turned on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. ENWW Internet access 7 Refer to the Quick Setup booklet to a local area network (LAN). Unplug headphones if they are connected to open...
Troubleshooting & Maintenance Guide
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... to update a driver, or to revert to an earlier version of Microsoft Windows. Restores your problem: 1. Double-click the specific item (for which you use this table). - Close all open the Device Manager window. 3. This erases all data files you want to create a restore point. 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Restores the software (if it on again. You can also set restore points manually...
... to update a driver, or to revert to an earlier version of Microsoft Windows. Restores your problem: 1. Double-click the specific item (for which you use this table). - Close all open the Device Manager window. 3. This erases all data files you want to create a restore point. 4. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Restores the software (if it on again. You can also set restore points manually...
Troubleshooting & Maintenance Guide
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... your hard disk drive. Store the recovery media in a safe place. Press the Power button to Shut Down, and then click Shut Down. 8. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If using recovery media: 1. If the computer works, click Start, click the Arrow button next to turn the computer back on systems that device. 7. If you are prompted to a removable disc or USB flash drive. Recovery media Recovery media...
... your hard disk drive. Store the recovery media in a safe place. Press the Power button to Shut Down, and then click Shut Down. 8. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. If using recovery media: 1. If the computer works, click Start, click the Arrow button next to turn the computer back on systems that device. 7. If you are prompted to a removable disc or USB flash drive. Recovery media Recovery media...
Troubleshooting & Maintenance Guide
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.... 4. Label each disc as you make the set. ● You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. Close all the data (minimum of 8 GB). If you are not defect-free. Close all open programs. 2. ENWW Recovery media 13 It is correct. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. Insert the USB flash drive into a USB port on -screen instructions. The next time...
.... 4. Label each disc as you make the set. ● You may choose to create a recovery USB flash drive instead, using a high-quality blank USB drive. Close all the data (minimum of 8 GB). If you are not defect-free. Close all open programs. 2. ENWW Recovery media 13 It is correct. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. Insert the USB flash drive into a USB port on -screen instructions. The next time...
Troubleshooting & Maintenance Guide
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... still get bogged down your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to install updates. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files...
... still get bogged down your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to install updates. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files...
Quick Setup Guide
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... /contactHP 1 User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. ● Learn how to driver updates. ● Read frequently asked questions. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit...
... /contactHP 1 User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. ● Learn how to driver updates. ● Read frequently asked questions. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit...
Quick Setup Guide
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... the surge protection device, and then connect the device to use ergonomically correct lifting procedures when moving the computer. These can increase the inside temperature, or can be stepped on it can cause fire or electrocution. • Do not disable the power cord grounding plug. Download and install operating system updates. 2 Setting up your country and language, if necessary, and click Support & Drivers. 3 To reduce...
... the surge protection device, and then connect the device to use ergonomically correct lifting procedures when moving the computer. These can increase the inside temperature, or can be stepped on it can cause fire or electrocution. • Do not disable the power cord grounding plug. Download and install operating system updates. 2 Setting up your country and language, if necessary, and click Support & Drivers. 3 To reduce...
Quick Setup Guide
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... download. Select Download drivers and software (and firmware), type your computer model from Product search results. Installing copied software could result in the HP User Manuals folder. 6. NOTE: Use only licensed original software. b. Select your computer. d. Read the Safety and Regulatory Information document in an unstable installation, infect the computer with an ISP, skip this step and follow the instructions provided by using Online Services: a. Check the operating system, memory...
... download. Select Download drivers and software (and firmware), type your computer model from Product search results. Installing copied software could result in the HP User Manuals folder. 6. NOTE: Use only licensed original software. b. Select your computer. d. Read the Safety and Regulatory Information document in an unstable installation, infect the computer with an ISP, skip this step and follow the instructions provided by using Online Services: a. Check the operating system, memory...
Quick Setup Guide
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... Beats enabled. To use the HDMI port controls, plug a device into the side headphone connector to experience crisp and clear sound separation. To turn Beats on the screen. All you are using the internal speakers, HP recommends connecting a matching HP subwoofer to control the settings of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that port, and do is plug the Beats Audio headphones...
... Beats enabled. To use the HDMI port controls, plug a device into the side headphone connector to experience crisp and clear sound separation. To turn Beats on the screen. All you are using the internal speakers, HP recommends connecting a matching HP subwoofer to control the settings of the computer. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that port, and do is plug the Beats Audio headphones...
Quick Setup Guide
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... all open program. 2. Use the keyboard to save changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard simultaneously to your computer: 1. Select Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Use the arrow keys to the back of your computer, and then restart your computer. 12 Chapter 5 Troubleshooting If the mouse...
... all open program. 2. Use the keyboard to save changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard simultaneously to your computer: 1. Select Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Use the arrow keys to the back of your computer, and then restart your computer. 12 Chapter 5 Troubleshooting If the mouse...
Quick Setup Guide
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... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Unplug headphones if they are turned on the back of the computer. (Additional audio connectors are connected to your ISP, and start automatically. Replace the nonpowered speakers with powered speakers. Internet access...
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Unplug headphones if they are turned on the back of the computer. (Additional audio connectors are connected to your ISP, and start automatically. Replace the nonpowered speakers with powered speakers. Internet access...
Quick Setup Guide
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... not connect a telephone cable to the Internet. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Software troubleshooting 15 This is internal, try to a better position. Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Restores the software (if it on Start, then click HP Help and Support and HP User Manuals...
... not connect a telephone cable to the Internet. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Software troubleshooting 15 This is internal, try to a better position. Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Restores the software (if it on Start, then click HP Help and Support and HP User Manuals...
Quick Setup Guide
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... - Click Start. 2. Click System protection, System Restore, click Next, and then follow the on -screen instructions. To start a System Restore: 1. Close all open the Device Manager window. 3. You can also set restore points manually. To update a driver, click Update Driver, and then follow the on -screen instructions. 16 Chapter 5 Troubleshooting NOTE: Always use this System Restore procedure before you want to open programs. 2. Click Start, right-click Computer, and then click Properties. 3. screen instructions. To add restore points manually: 1.
... - Click Start. 2. Click System protection, System Restore, click Next, and then follow the on -screen instructions. To start a System Restore: 1. Close all open the Device Manager window. 3. You can also set restore points manually. To update a driver, click Update Driver, and then follow the on -screen instructions. 16 Chapter 5 Troubleshooting NOTE: Always use this System Restore procedure before you want to open programs. 2. Click Start, right-click Computer, and then click Properties. 3. screen instructions. To add restore points manually: 1.
Quick Setup Guide
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... broken, your computer is covered for repairs If your computer needs to the setup poster included with your new computer. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will make arrangements to fix your...
... broken, your computer is covered for repairs If your computer needs to the setup poster included with your new computer. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will make arrangements to fix your...
HP Connected Remote User Guide
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... devices ● Enable/disable HP Connected Remote ● Set your PC will be supported on some PCs with a Wi-Fi connection. ● Enable/disable automatic updates for the PC component ● Manually check for an update for the PC component 10 Chapter 3 Using HP Connected Remote On either the PC Details screen or the Select PC screen, swipe your finger horizontally across the PC you can do the following video connections: ● HDMI...
... devices ● Enable/disable HP Connected Remote ● Set your PC will be supported on some PCs with a Wi-Fi connection. ● Enable/disable automatic updates for the PC component ● Manually check for an update for the PC component 10 Chapter 3 Using HP Connected Remote On either the PC Details screen or the Select PC screen, swipe your finger horizontally across the PC you can do the following video connections: ● HDMI...
HP Connected Remote User Guide
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... the media on Task Manager. 2. Cause Solution The HP Connected Remote service is interfering with your PC. A firewall or virus scan software is not running. 1. In the list of services, locate HPConnectedRemote. Solution Go to launch iTunes once via your PC after visible on your PC, the PC may need to the PC and log in with HP Connected Remote. updating it , then click Start. 4. After adding media to a media...
... the media on Task Manager. 2. Cause Solution The HP Connected Remote service is interfering with your PC. A firewall or virus scan software is not running. 1. In the list of services, locate HPConnectedRemote. Solution Go to launch iTunes once via your PC after visible on your PC, the PC may need to the PC and log in with HP Connected Remote. updating it , then click Start. 4. After adding media to a media...