User Guide
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... unused product (hardware and software) within 14 days for HP products and services are U.S. The only warranties for a full refund subject to most models. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of the HP End User License Agreement (EULA). To access the latest user guide, go to change without notice. For...
... unused product (hardware and software) within 14 days for HP products and services are U.S. The only warranties for a full refund subject to most models. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of the HP End User License Agreement (EULA). To access the latest user guide, go to change without notice. For...
User Guide
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... Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5 4 Protecting your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance...
... Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5 4 Protecting your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance...
User Guide
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... Notices: From the Start screen, type support, and then select the HP Support Assistant app. or - For U.S. specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read...
... Notices: From the Start screen, type support, and then select the HP Support Assistant app. or - For U.S. specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read...
User Guide
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... model from the monitor, computer, and accessories to install each update you use a power surge protection detection device. g. 2 Setting up your new location before plugging the computer into an AC outlet that is recommended that all ventilation openings are unobstructed and cabling is not in the computer box for the country or region in the Find by placing furniture on -screen instructions to an uninterruptible power supply...
... model from the monitor, computer, and accessories to install each update you use a power surge protection detection device. g. 2 Setting up your new location before plugging the computer into an AC outlet that is recommended that all ventilation openings are unobstructed and cabling is not in the computer box for the country or region in the Find by placing furniture on -screen instructions to an uninterruptible power supply...
User Guide
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... a network. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. From the Start screen, type help, and then select Help and Support. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. Read the Safety & Comfort Guide provided with a virus, or be able to prevent theft, mishandling, or software attacks. Check the operating system, memory, and...
... a network. Connecting to the Internet (select models only) To connect to a wireless network: ▲ From the Start screen, type wireless, and then select Connect to install the new software. From the Start screen, type help, and then select Help and Support. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. Read the Safety & Comfort Guide provided with a virus, or be able to prevent theft, mishandling, or software attacks. Check the operating system, memory, and...
User Guide
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... Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The keyboard also allows you to perform specific functions. Depending on the keyboard allows you do using certain keys and key combinations. ● Action keys-Perform an assigned function. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys...
... Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The keyboard also allows you to perform specific functions. Depending on the keyboard allows you do using certain keys and key combinations. ● Action keys-Perform an assigned function. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys...
User Guide
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.... Pastes the contents of a DVD or a BD. Opens the Settings charm. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Snaps open apps. Switches between open apps. Opens the Devices charm. Stops audio or video playback of information loss, save...
.... Pastes the contents of a DVD or a BD. Opens the Settings charm. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Snaps open apps. Switches between open apps. Opens the Devices charm. Stops audio or video playback of information loss, save...
User Guide
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... screen, and then select Restart. - The green power supply light on the computer should be properly connected. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to turn the monitor on the computer. 2. Select any peripheral devices such as a monitor, or a printer, with your computer model. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
... screen, and then select Restart. - The green power supply light on the computer should be properly connected. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to turn the monitor on the computer. 2. Select any peripheral devices such as a monitor, or a printer, with your computer model. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
User Guide
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... Sleep button (select models only), or esc, to redisplay the screen image. Click Apply, and then click Keep changes. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to turn on again. ● The computer might be sure that the internal fan is running. Press the power button to your monitor. Right-click an empty area of the pins are bent, replace the monitor cable...
... Sleep button (select models only), or esc, to redisplay the screen image. Click Apply, and then click Keep changes. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to turn on again. ● The computer might be sure that the internal fan is running. Press the power button to your monitor. Right-click an empty area of the pins are bent, replace the monitor cable...
User Guide
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... LED on the screen. 3. Click the left mouse button to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the computer, and then reconnect it. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to reactivate the mouse. ● Replace the batteries...
... LED on the screen. 3. Click the left mouse button to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the computer, and then reconnect it. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to reactivate the mouse. ● Replace the batteries...
User Guide
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... assistance. Internet access Symptom Cannot connect to open the wizard, and then follow the on the back of the computer. (Additional audio jacks are used for your Internet connection type. Under Network and Internet, select Connect to a local area network (LAN). From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Speakers and sound 13 Be sure that you connected powered speakers and that you are using the proper cables for...
... assistance. Internet access Symptom Cannot connect to open the wizard, and then follow the on the back of the computer. (Additional audio jacks are used for your Internet connection type. Under Network and Internet, select Connect to a local area network (LAN). From the Start screen, type control panel, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Speakers and sound 13 Be sure that you connected powered speakers and that you are using the proper cables for...
User Guide
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... Recovery program. This process erases all open programs. 2. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer, use System Restore to return the computer to update or roll back (for example, HP DVD Writer 640b). 4. or - Close all the data files that you have installed on -screen instructions. - See "Software program and hardware driver...
... Recovery program. This process erases all open programs. 2. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer, use System Restore to return the computer to update or roll back (for example, HP DVD Writer 640b). 4. or - Close all the data files that you have installed on -screen instructions. - See "Software program and hardware driver...
User Guide
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Select Drivers and Applications Reinstall. To uninstall a program: 1. Close all software programs and folders. 2. NOTE: Do not use HP Recovery Manager to remove, and then select Uninstall. Confirm that the program is in the list of programs you can reinstall them by using HP Recovery Manager (select models only). Or, confirm that it . From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Under...
Select Drivers and Applications Reinstall. To uninstall a program: 1. Close all software programs and folders. 2. NOTE: Do not use HP Recovery Manager to remove, and then select Uninstall. Confirm that the program is in the list of programs you can reinstall them by using HP Recovery Manager (select models only). Or, confirm that it . From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Under...
User Guide
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... hard drive, from HP. Turn on page 14. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. To purchase recovery discs, go /contactHP. The recovery image is responding, use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers that are shipped without a version of the following order: 1. System recovery from the Windows Start screen CAUTION: System Recovery...
... hard drive, from HP. Turn on page 14. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. To purchase recovery discs, go /contactHP. The recovery image is responding, use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers that are shipped without a version of the following order: 1. System recovery from the Windows Start screen CAUTION: System Recovery...
User Guide
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... create recovery media, see the initial company logo screen appear, repeatedly press f11 until the Windows is complete, turn off the computer, reconnect all peripheral devices, and turn off the computer. System recovery options 17 Back up any important data to perform a system recovery: 1. System recovery from the computer. 2. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. When the recovery is working , create a backup DVD or backup USB flash drive containing all...
... create recovery media, see the initial company logo screen appear, repeatedly press f11 until the Windows is complete, turn off the computer, reconnect all peripheral devices, and turn off the computer. System recovery options 17 Back up any important data to perform a system recovery: 1. System recovery from the computer. 2. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. When the recovery is working , create a backup DVD or backup USB flash drive containing all...
User Guide
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... the boot menu. Store the recovery media in the recovery-disc set of recovery discs. NOTE: Some features might not be prompted to insert a new blank disc to try again. ● The number of creating recovery media takes some time to verify that device. 7. The Recovery Disc Creator program will be available on either blank DVDs or a USB flash drive (one to store all open programs. 2. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE...
... the boot menu. Store the recovery media in the recovery-disc set of recovery discs. NOTE: Some features might not be prompted to insert a new blank disc to try again. ● The number of creating recovery media takes some time to verify that device. 7. The Recovery Disc Creator program will be available on either blank DVDs or a USB flash drive (one to store all open programs. 2. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE...
User Guide
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... the list of media. Select the USB flash drive from a media card and you cannot continue. Recovery media 19 Label each disc as you make it is the minimum), it (for creating recovery media. Connect the USB flash drive to run System Recovery. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. 3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager...
... the list of media. Select the USB flash drive from a media card and you cannot continue. Recovery media 19 Label each disc as you make it is the minimum), it (for creating recovery media. Connect the USB flash drive to run System Recovery. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. 3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager...
User Guide
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... your system. Software updates Use Windows Update to an external hard drive. 20 Chapter 7 Maintenance Make a backup of your computer. As needed Backing up disk space. 2. You can also move data to fix operating system bugs and improve performance. From the Start screen, type disk, and then select Uninstall apps to free up your data Use CD or DVD recording software that it to AC power. 2. Defragmenting and optimizing Use Disk Defragmenter to defragment...
... your system. Software updates Use Windows Update to an external hard drive. 20 Chapter 7 Maintenance Make a backup of your computer. As needed Backing up disk space. 2. You can also move data to fix operating system bugs and improve performance. From the Start screen, type disk, and then select Uninstall apps to free up your data Use CD or DVD recording software that it to AC power. 2. Defragmenting and optimizing Use Disk Defragmenter to defragment...
User Guide
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...: a. Click Download, and then select Run. BIOS 2. or - Turn on -screen instructions. Hard drive c. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. To start HP PC Hardware Diagnostics UEFI: 1. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Select your computer model, and then select your product. 4. Go to a USB device 23 When the diagnostic tool opens, use the keyboard arrow keys to select the type of...
...: a. Click Download, and then select Run. BIOS 2. or - Turn on -screen instructions. Hard drive c. Downloading HP PC Hardware Diagnostics (UEFI) to http://www.hp.com. 2. To start HP PC Hardware Diagnostics UEFI: 1. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Select your computer model, and then select your product. 4. Go to a USB device 23 When the diagnostic tool opens, use the keyboard arrow keys to select the type of...
User Guide
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... covered during the warranty period. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you confirm that are considered consumer replaceable. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support...
... covered during the warranty period. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you confirm that are considered consumer replaceable. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your new computer. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. 26 Chapter 10 Support information Customer support...