User's Guide
Page 98
...replace the toner cartridge(s). Insert the specified tray(s) into the printer. Install a new transfer belt. Resend the fax. TR Kit Life: Replace PQ Kit The transfer roller and transfer belt cleaning roller are supported for the message to clear. Warming up Wait for the message...toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to clear. TR Belt Life: Replace Transfer Belt The transfer belt is installed. Transmitting The printer has connected with the replacement waste toner bottle. The specified toner cartridge can print ...
...replace the toner cartridge(s). Insert the specified tray(s) into the printer. Install a new transfer belt. Resend the fax. TR Kit Life: Replace PQ Kit The transfer roller and transfer belt cleaning roller are supported for the message to clear. Warming up Wait for the message...toner cartridge(s). 2 Firmly shake the cartridge(s) side-to-side and front-to-back several times to clear. TR Belt Life: Replace Transfer Belt The transfer belt is installed. Transmitting The printer has connected with the replacement waste toner bottle. The specified toner cartridge can print ...
User's Guide
Page 149
... 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 Missing: Insert Tray 98 Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert...
... 97 Sending File 97 Set Correct Paper 98 Sleep 98 TAD Answering 98 Toner error: Install supported toner cartridge 98 Toner Low 98 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 Tray 1 Missing: Insert Tray 98 Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert...
User's Guide
Page 150
toner cartridges ordering 106 Toner error: Install supported toner cartridge 98 Toner Low 98 Touch Tone dialing mode 67 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines 41 Tray 1 Missing: Insert Tray 98 Tray 1_2 Missing: Insert Tray 98 Tray 2 ...
toner cartridges ordering 106 Toner error: Install supported toner cartridge 98 Toner Low 98 Touch Tone dialing mode 67 TR Belt Life: Replace Transfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines 41 Tray 1 Missing: Insert Tray 98 Tray 1_2 Missing: Insert Tray 98 Tray 2 ...
Service Manual
Page 3
... motor service check 2-14 CPU fan service check 2-16 Developer drive assembly service check 2-16 Transfer belt unit service check 2-17 Transfer roller clutch service check 2-18 Transfer belt cleaning roller clutch service check 2-18 Paper feed clutch service check 2-19 Registration clutch service check... 2-19 OPC belt marker sensor service check 2-20 Erase lamp service check 2-21 Power supply fan ...
... motor service check 2-14 CPU fan service check 2-16 Developer drive assembly service check 2-16 Transfer belt unit service check 2-17 Transfer roller clutch service check 2-18 Transfer belt cleaning roller clutch service check 2-18 Paper feed clutch service check 2-19 Registration clutch service check... 2-19 OPC belt marker sensor service check 2-20 Erase lamp service check 2-21 Power supply fan ...
Service Manual
Page 5
... Repair information 4-1 Removal and cleaning precautions 4-1 Handling ESD-sensitive parts 4-2 Photodeveloper cartridge 4-3 During transportation/storage 4-3 Handling 4-3 MFP removals 4-4 Cleaning roller cover removal 4-4 Transfer belt cleaning roller removal 4-4 Transfer belt unit removal 4-5 Transfer roller removal 4-6 Fuser assembly removal 4-6 Waste toner bottle removal 4-7 Photodeveloper cartridge removal 4-8 Secondary paper feed assembly removal 4-9 Cover removals 4-10 Top cover assembly...
... Repair information 4-1 Removal and cleaning precautions 4-1 Handling ESD-sensitive parts 4-2 Photodeveloper cartridge 4-3 During transportation/storage 4-3 Handling 4-3 MFP removals 4-4 Cleaning roller cover removal 4-4 Transfer belt cleaning roller removal 4-4 Transfer belt unit removal 4-5 Transfer roller removal 4-6 Fuser assembly removal 4-6 Waste toner bottle removal 4-7 Photodeveloper cartridge removal 4-8 Secondary paper feed assembly removal 4-9 Cover removals 4-10 Top cover assembly...
Service Manual
Page 42
...a shorted or cut cable. 7100-XXX Error code E2 Service Call Main Motor E3 Service Call Transfer Belt Sensor E5 Service Call Transfer Roller Clutch E6 Service Call Transfer Cleaner Solenoid E7 Service Call P feed Clutch Tray 1 E8 Service Call Registration Clutch E9 Service ...NOT READY signal (rotation error signal) is not properly detecting mark on OPC belt. Unstable transfer belt rotation-color matching cannot be cut cable. See "Transfer roller clutch service check" on page 2-20. See "Transfer belt cleaning roller clutch service check" on page 2-21. Improper paper-feed clutch ...
...a shorted or cut cable. 7100-XXX Error code E2 Service Call Main Motor E3 Service Call Transfer Belt Sensor E5 Service Call Transfer Roller Clutch E6 Service Call Transfer Cleaner Solenoid E7 Service Call P feed Clutch Tray 1 E8 Service Call Registration Clutch E9 Service ...NOT READY signal (rotation error signal) is not properly detecting mark on OPC belt. Unstable transfer belt rotation-color matching cannot be cut cable. See "Transfer roller clutch service check" on page 2-20. See "Transfer belt cleaning roller clutch service check" on page 2-21. Improper paper-feed clutch ...
Service Manual
Page 46
... is full or not installed. in the cassette. install the appropriate toner cartridge. Replace with the correct media type. See "Transfer belt unit removal" on page 2-31. If problem persists, check the cable that connects engine controller board connector FUCN and fuser. If...2) Missing Toner Low (C,M,Y,K) C/M/Y/K Toner Empty Replace Toner C/M/Y/K Waste Pack Full OPC Exhausted Replace OPC Belt OPC Belt Life Replace OPC Belt Fuser Life Replace Fuser TR Belt Life Replace Transfer Belt Missing install Fuser Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace...
... is full or not installed. in the cassette. install the appropriate toner cartridge. Replace with the correct media type. See "Transfer belt unit removal" on page 2-31. If problem persists, check the cable that connects engine controller board connector FUCN and fuser. If...2) Missing Toner Low (C,M,Y,K) C/M/Y/K Toner Empty Replace Toner C/M/Y/K Waste Pack Full OPC Exhausted Replace OPC Belt OPC Belt Life Replace OPC Belt Fuser Life Replace Fuser TR Belt Life Replace Transfer Belt Missing install Fuser Unit Description Action The upper or lower paper Fill up the paper tray(s) or replace...
Service Manual
Page 47
...3-29 for instructions to clear message and continue printing. instructions to clear the jam. TR Kit Life Replace PQ Kit The transfer roll and transfer belt cleaning roll have reached the end of life. feed roller removal" on page 4-6. PF2 Kit Life Replace PF Kit 2 ... tray 1 are at feeding area. ADF Jam A sheet of calibration. Missing install Toner (C,M,Y,K) A toner cartridge is open . See "Transfer belt unit removal" on page 4-4. See "Transfer belt cleaning roller removal" on page 4-5. Cover Open Close (Front, Rear, OPC) The back, front, or OPC cover is not keyed ...
...3-29 for instructions to clear message and continue printing. instructions to clear the jam. TR Kit Life Replace PQ Kit The transfer roll and transfer belt cleaning roll have reached the end of life. feed roller removal" on page 4-6. PF2 Kit Life Replace PF Kit 2 ... tray 1 are at feeding area. ADF Jam A sheet of calibration. Missing install Toner (C,M,Y,K) A toner cartridge is open . See "Transfer belt unit removal" on page 4-4. See "Transfer belt cleaning roller removal" on page 4-5. Cover Open Close (Front, Rear, OPC) The back, front, or OPC cover is not keyed ...
Service Manual
Page 49
...2-8, and follow the action suggested . Op panel failure Fax fails to feed into the ADF. See "User attendance messages" on page 2-40. See "Transfer belt unit service check" on page 2-40. See "Service error codes" on page 2-42. See "ADF paper feed service check" on page 2-3. Check ... tables MFP symptom table Symptom Paper feed problems Close door displayed when all . Paper jam messages do not reset after removing paper. Transfer belt unit makes noise when rotated or does not rotate at all doors are closed. Fax appears stretched or compressed. See "Main motor service...
...2-8, and follow the action suggested . Op panel failure Fax fails to feed into the ADF. See "User attendance messages" on page 2-40. See "Transfer belt unit service check" on page 2-40. See "Service error codes" on page 2-42. See "ADF paper feed service check" on page 2-3. Check ... tables MFP symptom table Symptom Paper feed problems Close door displayed when all . Paper jam messages do not reset after removing paper. Transfer belt unit makes noise when rotated or does not rotate at all doors are closed. Fax appears stretched or compressed. See "Main motor service...
Service Manual
Page 55
.../ actions 7 Disconnect cable from engine controller board. If problem persists, go to obtain ground.) Is voltage present and correct? Reinstall transfer belt unit. Ensure rear cover assembly and front cover assembly are closed. Replace faulty engine controller board. Replace LVPS. On cable disconnected from...can touch negative lead of a bracket assembly. Go step 8. Go to step 5. Check for 5 VDC from POCN. Replace transfer belt unit. On engine controller board, reconnect MCN9 and disconnect cable from pin 13 to obtain ground.) Is voltage present and correct? Does...
.../ actions 7 Disconnect cable from engine controller board. If problem persists, go to obtain ground.) Is voltage present and correct? Reinstall transfer belt unit. Ensure rear cover assembly and front cover assembly are closed. Replace faulty engine controller board. Replace LVPS. On cable disconnected from...can touch negative lead of a bracket assembly. Go step 8. Go to step 5. Check for 5 VDC from POCN. Replace transfer belt unit. On engine controller board, reconnect MCN9 and disconnect cable from pin 13 to obtain ground.) Is voltage present and correct? Does...
Service Manual
Page 56
... remove printer right cover. Is cable properly connected to step 2. If problem persists, go to transfer roller clutch. Replace faulty transfer roller clutch. Remove engine controller board shield. Is cable okay? See "Clutch removal" on page 4-34. Disconnect transfer belt cleaning roller clutch from MCN4 pins 5 and 6 (cable) to connector that pins are not...
... remove printer right cover. Is cable properly connected to step 2. If problem persists, go to transfer roller clutch. Replace faulty transfer roller clutch. Remove engine controller board shield. Is cable okay? See "Clutch removal" on page 4-34. Disconnect transfer belt cleaning roller clutch from MCN4 pins 5 and 6 (cable) to connector that pins are not...
Service Manual
Page 77
... removal" on page 4-47. Is developer motor damaged? Replace toner cartridge. Go to step 2. Waste toner feed service check Step 1 2 3 4 5 6 Questions / actions Yes No Is transfer belt unit cleaning roller properly installed? Check cleaning roller clutch gear (located inside printer) for damage. inspect waste toner feeder and opening in and out of...
... removal" on page 4-47. Is developer motor damaged? Replace toner cartridge. Go to step 2. Waste toner feed service check Step 1 2 3 4 5 6 Questions / actions Yes No Is transfer belt unit cleaning roller properly installed? Check cleaning roller clutch gear (located inside printer) for damage. inspect waste toner feeder and opening in and out of...
Service Manual
Page 82
...free of foreign material. See "Paper feed roller removal" on page 4-32. Check transfer roller for damage or binds, and replace if necessary. Note: Do not touch transfer belt with your hands. Check rear cover assembly for recommended paper 2 Paper tray 3 ...8226; Paper feed roller • Separator pad 4 • Registration roller • Transfer roller 5 Transfer belt unit 6 Transfer belt unit cleaning roller 7 Fuser assembly 8 • Paper exit assembly • Gears Action Ensure paper being used is recommended. Ensure...
...free of foreign material. See "Paper feed roller removal" on page 4-32. Check transfer roller for damage or binds, and replace if necessary. Note: Do not touch transfer belt with your hands. Check rear cover assembly for recommended paper 2 Paper tray 3 ...8226; Paper feed roller • Separator pad 4 • Registration roller • Transfer roller 5 Transfer belt unit 6 Transfer belt unit cleaning roller 7 Fuser assembly 8 • Paper exit assembly • Gears Action Ensure paper being used is recommended. Ensure...
Service Manual
Page 85
Replace photodeveloper cartridge. Diagnostic information 2-47 See "Photodeveloper cartridge removal" on page 4-8. Banding service check 7100-XXX A banding line appears in horizontal direction. OPC belt and transfer belt fail to maintain regular and proper rotation due to uneven rotational speed caused by a shock which occurs when the seam of toner cartridge. Problem area 1 Photodeveloper (OPC) cartridge 2 Toner cartridge Action Transfer failure due to impact created during retract of the OPC belt passes over the cleaning blade. Replace toner cartridge.
Replace photodeveloper cartridge. Diagnostic information 2-47 See "Photodeveloper cartridge removal" on page 4-8. Banding service check 7100-XXX A banding line appears in horizontal direction. OPC belt and transfer belt fail to maintain regular and proper rotation due to uneven rotational speed caused by a shock which occurs when the seam of toner cartridge. Problem area 1 Photodeveloper (OPC) cartridge 2 Toner cartridge Action Transfer failure due to impact created during retract of the OPC belt passes over the cleaning blade. Replace toner cartridge.
Service Manual
Page 86
Replace photodeveloper cartridge. Clean perimeter of mounting area of OPC belt and transfer unit belt. Replace toner cartridge. Foreign particles (paper dust, and so on page 4-8. Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. OPC belt surface is deformed. 7100-XXX Black line service check A fine black line appears in printer image. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual
Replace photodeveloper cartridge. Clean perimeter of mounting area of OPC belt and transfer unit belt. Replace toner cartridge. Foreign particles (paper dust, and so on page 4-8. Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. OPC belt surface is deformed. 7100-XXX Black line service check A fine black line appears in printer image. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual
Service Manual
Page 87
... 4-5. Replace transfer belt unit. Diagnostic information 2-49 Transfer belt is off track. Replace photodeveloper cartridge. Ensure transfer roller and transfer belt cleaning roller are properly installed. 2 Toner cartridge Developer cartridge OPC belt fails to maintain regular and proper rotation due to impact caused when transfer roller or transfer belt cleaning roller contacts transfer belt. Problem area Action 1 Transfer roller and transfer belt cleaning roller Transfer belt fails to...
... 4-5. Replace transfer belt unit. Diagnostic information 2-49 Transfer belt is off track. Replace photodeveloper cartridge. Ensure transfer roller and transfer belt cleaning roller are properly installed. 2 Toner cartridge Developer cartridge OPC belt fails to maintain regular and proper rotation due to impact caused when transfer roller or transfer belt cleaning roller contacts transfer belt. Problem area Action 1 Transfer roller and transfer belt cleaning roller Transfer belt fails to...
Service Manual
Page 92
7100-XXX Mixed color image service check Mixed color image appears. Compare toner cartridge in and out of printer without a lot of the other known working cartridges. Replace transfer belt unit cleaning roller clutch. See "Cleaning roller clutch removal" on page 4-27. Replace toner cartridge if defective. Problem area 1 Toner cartridge 2 Transfer roller clutch 3 Transfer belt unit cleaning roller clutch Action Ensure toner cartridge moves in question with one of resistance. See "Clutch removal" on page 4-25. 2-54 Service Manual Replace transfer roller clutch.
7100-XXX Mixed color image service check Mixed color image appears. Compare toner cartridge in and out of printer without a lot of the other known working cartridges. Replace transfer belt unit cleaning roller clutch. See "Cleaning roller clutch removal" on page 4-27. Replace toner cartridge if defective. Problem area 1 Toner cartridge 2 Transfer roller clutch 3 Transfer belt unit cleaning roller clutch Action Ensure toner cartridge moves in question with one of resistance. See "Clutch removal" on page 4-25. 2-54 Service Manual Replace transfer roller clutch.
Service Manual
Page 94
7100-XXX Residual image service check Image of cleaning roller is not installed properly. Ensure left side of preceding page appears on page 4-39. 2-56 Service Manual See "High voltage power supply (HVPS) removal" on every other page. Problem area 1 Transfer unit cleaning roller 2 HVPS Action Cleaning roller is making good contact with HVPS contact. See "Transfer belt cleaning roller removal" on page 4-4. Replace faulty HVPS. Remove and reinstall. If error continues to occur after reinstallation, replace cleaning roller.
7100-XXX Residual image service check Image of cleaning roller is not installed properly. Ensure left side of preceding page appears on page 4-39. 2-56 Service Manual See "High voltage power supply (HVPS) removal" on every other page. Problem area 1 Transfer unit cleaning roller 2 HVPS Action Cleaning roller is making good contact with HVPS contact. See "Transfer belt cleaning roller removal" on page 4-4. Replace faulty HVPS. Remove and reinstall. If error continues to occur after reinstallation, replace cleaning roller.
Service Manual
Page 96
Remove the photodeveloper cartridge, and check for a piece of paper on the rear side of paper from the photodeveloper. 7100-XXX Smear service check The entire image appears smudged. Remove the piece of the photodeveloper cartridge. Note: This occurs mostly with A5 and B5 size media. 2-58 Service Manual Problem area 1 Photodeveloper cartridge (OPC belt) and transfer belt Action This print quality issue is usually accompanied by a paper jam.
Remove the photodeveloper cartridge, and check for a piece of paper on the rear side of paper from the photodeveloper. 7100-XXX Smear service check The entire image appears smudged. Remove the piece of the photodeveloper cartridge. Note: This occurs mostly with A5 and B5 size media. 2-58 Service Manual Problem area 1 Photodeveloper cartridge (OPC belt) and transfer belt Action This print quality issue is usually accompanied by a paper jam.
Service Manual
Page 97
...toner is not properly collected by ambient toner within printer engine. If found , clean and vacuum printer. Replace cleaning roller. See "Transfer belt cleaning roller removal" on page 4-5). Check to installation of the waste toner feed system. • Waste toner auger mylar is not... service check 7100-XXX A toner spot stain on paper is caused by waste toner feeder. Cleaning roller is faulty. Remove transfer belt unit (see "Transfer belt unit removal" on page 4-4. Replace faulty toner cartridge. Diagnostic information 2-59 See "Waste toner feeder removal" on page ...
...toner is not properly collected by ambient toner within printer engine. If found , clean and vacuum printer. Replace cleaning roller. See "Transfer belt cleaning roller removal" on page 4-5). Check to installation of the waste toner feed system. • Waste toner auger mylar is not... service check 7100-XXX A toner spot stain on paper is caused by waste toner feeder. Cleaning roller is faulty. Remove transfer belt unit (see "Transfer belt unit removal" on page 4-4. Replace faulty toner cartridge. Diagnostic information 2-59 See "Waste toner feeder removal" on page ...