User's Guide
Page 5
... a fax using the ADF...61 Sending a fax using the scanner glass...62 Sending a broadcast fax...62 Canceling a broadcast fax ...62 Sending a fax while listening to a call (On Hook Dial 63 Sending a fax at the end of a conversation 63 Canceling a fax job ...63 Receiving a fax...64 Understanding the fax receive modes ...64 Setting the fax receive mode ...64 Receiving a fax at the end of a conversation 64 Receiving a fax from an extension telephone 65 Adjusting fax activity report settings 65 Printing fax activity reports...65 Setting up Quick Dial numbers...65 Printing the Quick Dial list...
... a fax using the ADF...61 Sending a fax using the scanner glass...62 Sending a broadcast fax...62 Canceling a broadcast fax ...62 Sending a fax while listening to a call (On Hook Dial 63 Sending a fax at the end of a conversation 63 Canceling a fax job ...63 Receiving a fax...64 Understanding the fax receive modes ...64 Setting the fax receive mode ...64 Receiving a fax at the end of a conversation 64 Receiving a fax from an extension telephone 65 Adjusting fax activity report settings 65 Printing fax activity reports...65 Setting up Quick Dial numbers...65 Printing the Quick Dial list...
User's Guide
Page 14
... the date and time shown on all models. 9 Image quality 10 Directory 11 Shift Access the copy, scan, and fax quality options. Control panel item 12 Display 13 Keypad 14 Stop / Clear Description Shows messages describing the current state of the printer and indicating possible printer problems you must resolve In Copy mode: Enter the number of copies or prints you want to make. In Fax mode: • Enter fax numbers. • Select letters when creating a Speed Dial list. • Type numbers to access. Reset the printer when...
... the date and time shown on all models. 9 Image quality 10 Directory 11 Shift Access the copy, scan, and fax quality options. Control panel item 12 Display 13 Keypad 14 Stop / Clear Description Shows messages describing the current state of the printer and indicating possible printer problems you must resolve In Copy mode: Enter the number of copies or prints you want to make. In Fax mode: • Enter fax numbers. • Select letters when creating a Speed Dial list. • Type numbers to access. Reset the printer when...
User's Guide
Page 61
... "Dial" button for multiple-page A4-, letter-, or legal-size documents. Sending a fax using the ADF 1 Make sure the printer is connected to a working phone line. 2 Load an original document faceup, short edge first into the ADF. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings). Place these items on and is on the scanner glass. 3 Adjust the paper guides. 4 From the control panel, press . 5 Enter a fax number using Quick Dial, Speed Dial, or manual dialing. 6 Press to start the fax job. Do not dial...
... "Dial" button for multiple-page A4-, letter-, or legal-size documents. Sending a fax using the ADF 1 Make sure the printer is connected to a working phone line. 2 Load an original document faceup, short edge first into the ADF. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings). Place these items on and is on the scanner glass. 3 Adjust the paper guides. 4 From the control panel, press . 5 Enter a fax number using Quick Dial, Speed Dial, or manual dialing. 6 Press to start the fax job. Do not dial...
User's Guide
Page 81
...Dial List Speed Dial List Scan Directory Scan Transmission Log Demo Page Maintenance Page Scan Settings Document Size Multi Page in A Document Limitless Scan Color Compressed Ratio Resolution Density Limitation Of Size Of Mail Fax Settings TX Settings RX Settings Tray Settings Delete Document Comm Settings Report Settings Fax Directory Quick Dial Entry Speed Dial Entry Admin Settings Date/Time Setup User Settings TEL Line Type PBX Selection PBX Access Digit Default Mode Auto Clear Power Saver Display Language Country Code Setting Default Admin Menu Lock Copy Settings menu Menu item Paper...
...Dial List Speed Dial List Scan Directory Scan Transmission Log Demo Page Maintenance Page Scan Settings Document Size Multi Page in A Document Limitless Scan Color Compressed Ratio Resolution Density Limitation Of Size Of Mail Fax Settings TX Settings RX Settings Tray Settings Delete Document Comm Settings Report Settings Fax Directory Quick Dial Entry Speed Dial Entry Admin Settings Date/Time Setup User Settings TEL Line Type PBX Selection PBX Access Digit Default Mode Auto Clear Power Saver Display Language Country Code Setting Default Admin Menu Lock Copy Settings menu Menu item Paper...
User's Guide
Page 98
... print job. Resend the fax. If it is saving power while it waits for faxing. If it is missing, install it using the instruction sheet that came with the receiving fax machine and is installed. TAD Answering An answering machine has answered the call. Note: Repeat this message first appears. Tray Missing: Insert Tray Tray 1 and/or Tray 2 is loaded in the tray. Load a supported paper size. Install a new transfer belt. An unsupported paper size is missing. Transmitting The printer has connected...
... print job. Resend the fax. If it is saving power while it waits for faxing. If it is missing, install it using the instruction sheet that came with the receiving fax machine and is installed. TAD Answering An answering machine has answered the call. Note: Repeat this message first appears. Tray Missing: Insert Tray Tray 1 and/or Tray 2 is loaded in the tray. Load a supported paper size. Install a new transfer belt. An unsupported paper size is missing. Transmitting The printer has connected...
User's Guide
Page 118
... www.lexmark.com. Tray linking does not work Make sure to do all of the printer software are using a recommended USB, serial, or Ethernet cable For more information, see the setup documentation that the status shows Connected. For more information about installing a network printer, click View User's Guide and Documentation on and Ready appears. 2 From the control panel, press . 3 Press or repeatedly until Machine Settings appears, and then press . 4 Press or repeatedly until Job Timeout...
... www.lexmark.com. Tray linking does not work Make sure to do all of the printer software are using a recommended USB, serial, or Ethernet cable For more information, see the setup documentation that the status shows Connected. For more information about installing a network printer, click View User's Guide and Documentation on and Ready appears. 2 From the control panel, press . 3 Press or repeatedly until Machine Settings appears, and then press . 4 Press or repeatedly until Job Timeout...
User's Guide
Page 135
... colors by environmental conditions, paper type, lighting conditions, or user preference. Color Adjustment provides the user with reflective overhead projectors. My color transparencies seem dark when being used to create green. To obtain the highest projected color quality, transmissive overhead projectors are possible solutions. Printing presses, inkjet printers, and color laser printers create colors in a document to the amount of the following: Check the Media Type setting From Print Properties, change the Media Type setting...
... colors by environmental conditions, paper type, lighting conditions, or user preference. Color Adjustment provides the user with reflective overhead projectors. My color transparencies seem dark when being used to create green. To obtain the highest projected color quality, transmissive overhead projectors are possible solutions. Printing presses, inkjet printers, and color laser printers create colors in a document to the amount of the following: Check the Media Type setting From Print Properties, change the Media Type setting...
User's Guide
Page 146
... Symbols Service Call: 94 A ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 attaching cables 29 Auto Clear, turning on 116 Awaiting Redial 94 B broadcast fax canceling 62 sending 62 Busy 94 buttons, control panel 13 C C Toner Empty: Replace Toner C 94 cables, attaching Ethernet 29 USB 29 Calibrating 94 calling card using while listening to call 63 using with On Hook dial feature 63 calling Customer Support 136 canceling broadcast fax 62 copy job 54 fax job 63 scan job 59 canceling a job from Mac...
... Symbols Service Call: 94 A ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 attaching cables 29 Auto Clear, turning on 116 Awaiting Redial 94 B broadcast fax canceling 62 sending 62 Busy 94 buttons, control panel 13 C C Toner Empty: Replace Toner C 94 cables, attaching Ethernet 29 USB 29 Calibrating 94 calling card using while listening to call 63 using with On Hook dial feature 63 calling Customer Support 136 canceling broadcast fax 62 copy job 54 fax job 63 scan job 59 canceling a job from Mac...
User's Guide
Page 147
... Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38 loading 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of 81 Fax Directory 86 Fax Settings 84 Machine Settings 87 Network Settings 90 Reports Print 90 Scan Settings 83 Settings 91 Missing: Install Fuser...
... Tray 2 75 jams and misfeeds troubleshooting paper jam in ADF 77 Job # 95 K K Toner Empty: Replace Toner K 94 L labels guidelines 42 legal-size tray loading 34 letterhead guidelines 40 light, indicator 13 linking trays 38 loading 530-sheet tray 31 legal tray 34 standard tray 31 locking administrator menus 114 scanner 108 M M Toner Empty: Replace Toner M 94 Machine Settings menu 87 Memory Full 95 Memory Near Full 95 menus Copy Settings 81 diagram of 81 Fax Directory 86 Fax Settings 84 Machine Settings 87 Network Settings 90 Reports Print 90 Scan Settings 83 Settings 91 Missing: Install Fuser...
User's Guide
Page 148
... jams 127 tray linking does not work 118 unexpected page breaks occur 118 printer configurations 10 models 10 moving 107, 112 setting up in new location 112 printer messages Service Call: 94 ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 Awaiting Redial 94 Busy 94 C Toner Empty: Replace Toner C 94 Calibrating 94 Cannot Copy: Cancel 2in1/4in1-Copy to Exec/B5 94 Cannot Copy: Cancel Copy to Small Paper 94 Communication Error 95 Cover Open: Close Front Cover 94 Cover Open...
... jams 127 tray linking does not work 118 unexpected page breaks occur 118 printer configurations 10 models 10 moving 107, 112 setting up in new location 112 printer messages Service Call: 94 ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 Awaiting Redial 94 Busy 94 C Toner Empty: Replace Toner C 94 Calibrating 94 Cannot Copy: Cancel 2in1/4in1-Copy to Exec/B5 94 Cannot Copy: Cancel Copy to Small Paper 94 Communication Error 95 Cover Open: Close Front Cover 94 Cover Open...
User's Guide
Page 149
... Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert Tray 98 TX Comm Error 98 Warming up 98 Waste pack full 98 Y Toner Empty: Replace Toner Y 94 printer options troubleshooting drawers 126 option not working 126 Printing 97 printing configuration page 48 demo page 49 from Macintosh 48 from Windows 48 installing printer software 48 network information 48 supply information 48 Pulse dialing mode 67 Q Quick Dial editing Quick Dial numbers 65 setting up Quick Dial numbers 65 R Ready 97 real time fax transmission 70 Receiving 97 receiving a fax...
... Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert Tray 98 TX Comm Error 98 Warming up 98 Waste pack full 98 Y Toner Empty: Replace Toner Y 94 printer options troubleshooting drawers 126 option not working 126 Printing 97 printing configuration page 48 demo page 49 from Macintosh 48 from Windows 48 installing printer software 48 network information 48 supply information 48 Pulse dialing mode 67 Q Quick Dial editing Quick Dial numbers 65 setting up Quick Dial numbers 65 R Ready 97 real time fax transmission 70 Receiving 97 receiving a fax...
User's Guide
Page 150
... checking an unresponsive printer 117 contacting Customer Support 136 FAQ about color printing 135 online customer support 117 troubleshooting, copy copier does not respond 119 partial document or photo copies 120 poor copy quality 119 poor scanned image quality 121 scanner unit does not close 119 troubleshooting, display display is blank 117 troubleshooting, fax can receive but not send faxes 125 can send but not receive faxes 124 cannot send or receive a fax 122 received fax has poor print quality 125 troubleshooting, jams and misfeeds paper jam in ADF 77 troubleshooting, paper feed message...
... checking an unresponsive printer 117 contacting Customer Support 136 FAQ about color printing 135 online customer support 117 troubleshooting, copy copier does not respond 119 partial document or photo copies 120 poor copy quality 119 poor scanned image quality 121 scanner unit does not close 119 troubleshooting, display display is blank 117 troubleshooting, fax can receive but not send faxes 125 can send but not receive faxes 124 cannot send or receive a fax 122 received fax has poor print quality 125 troubleshooting, jams and misfeeds paper jam in ADF 77 troubleshooting, paper feed message...
Service Manual
Page 21
... X502n Configuration Print, copy, scan, network Print, copy, scan, fax, network Machine type 7100-010 7100-110 General information 1-1 Models The Lexmark X5xx MFPs are the ideal MFPs for presentations, business graphics, line art, and text. General information The Lexmark™ X500n and X502n are possible with A4 , letter, and legal (ADF only) size paper. The scan and copy functions work with scan function. The MFPs can be used as shared network or desktop devices. They use laser diode electrophotographic technology to the office user. Photographic quality images...
... X502n Configuration Print, copy, scan, network Print, copy, scan, fax, network Machine type 7100-010 7100-110 General information 1-1 Models The Lexmark X5xx MFPs are the ideal MFPs for presentations, business graphics, line art, and text. General information The Lexmark™ X500n and X502n are possible with A4 , letter, and legal (ADF only) size paper. The scan and copy functions work with scan function. The MFPs can be used as shared network or desktop devices. They use laser diode electrophotographic technology to the office user. Photographic quality images...
Service Manual
Page 39
... page 2-3. "Ready" displays on the side of the display unless Power Saver is invoked, then Power Saver is displayed. Diagnostic information 2-1 User error messages are working on page 2-8. If a user error message displays, go to the "Service error codes" on page 2-11. Always use the hand grips on the first line of the printer and be taken when they do not set the printer down. 2. Diagnostic information 7100-XXX Start CAUTION: Remove power from the printer before you set or clear...
... page 2-3. "Ready" displays on the side of the display unless Power Saver is invoked, then Power Saver is displayed. Diagnostic information 2-1 User error messages are working on page 2-8. If a user error message displays, go to the "Service error codes" on page 2-11. Always use the hand grips on the first line of the printer and be taken when they do not set the printer down. 2. Diagnostic information 7100-XXX Start CAUTION: Remove power from the printer before you set or clear...
Service Manual
Page 46
... waste toner bottle. Replace with a new fuser See "Fuser assembly removal" on page 4-5. If the cable is install the upper or lower tray. If problem persists, see "Paper tray missing service check" on page 2-30. Replace with the correct media type. Load the paper tray with a new transfer belt unit. Otherwise, replace the engine controller board. The specific toner cartridge needs to make sure the media setting on page 2-31. See "Toner low/empty service check" on page 2-31. persists, see "Waste toner bottle service check" on the printer and drive...
... waste toner bottle. Replace with a new fuser See "Fuser assembly removal" on page 4-5. If the cable is install the upper or lower tray. If problem persists, see "Paper tray missing service check" on page 2-30. Replace with the correct media type. Load the paper tray with a new transfer belt unit. Otherwise, replace the engine controller board. The specific toner cartridge needs to make sure the media setting on page 2-31. See "Toner low/empty service check" on page 2-31. persists, see "Waste toner bottle service check" on the printer and drive...
Service Manual
Page 47
... the MFP. Also, replace the transfer belt cleaning roller. Open ADF cover and Clear Jam Clear the ADF jam. Scan Calibration Error Scanner is jamming at paper See "Paper Jam C rear" on page 2-32. If error persists, see "Missing toner cartridge service check" on page 3-29 for the respective paper tray (1 or 2). If problem persists, see "ADF streak service check" on page 2-41. TR Kit Life Replace PQ Kit The transfer roll and transfer belt cleaning roll have reached the end of toner cartridge. Close the ADF cover. install a supported cartridge. install...
... the MFP. Also, replace the transfer belt cleaning roller. Open ADF cover and Clear Jam Clear the ADF jam. Scan Calibration Error Scanner is jamming at paper See "Paper Jam C rear" on page 2-32. If error persists, see "Missing toner cartridge service check" on page 3-29 for the respective paper tray (1 or 2). If problem persists, see "ADF streak service check" on page 2-41. TR Kit Life Replace PQ Kit The transfer roll and transfer belt cleaning roll have reached the end of toner cartridge. Close the ADF cover. install a supported cartridge. install...
Service Manual
Page 49
...the ADF. See "Operator panel service check" on page 2-41. See "ADF streak service check" on page 2-13. Op panel failure Fax fails to scan from scanner. See "Print quality symptom table" on page 2-41. Check the scanner lock switch. Toner cartridge does not turn . Paper jams in the ADF. See "ADF paper feed service check" on the photodeveloper cartridge. 7100-XXX Symptom tables MFP symptom table Symptom Paper feed problems Close door displayed when all . Paper jam messages do not reset after removing paper. No power Waste toner feed problems Fans not working or making noise...
...the ADF. See "Operator panel service check" on page 2-41. See "ADF streak service check" on page 2-13. Op panel failure Fax fails to scan from scanner. See "Print quality symptom table" on page 2-41. Check the scanner lock switch. Toner cartridge does not turn . Paper jams in the ADF. See "ADF paper feed service check" on the photodeveloper cartridge. 7100-XXX Symptom tables MFP symptom table Symptom Paper feed problems Close door displayed when all . Paper jam messages do not reset after removing paper. No power Waste toner feed problems Fans not working or making noise...
Service Manual
Page 63
... printer. See "Engine controller board removal" on laser assembly LDU board. Is cable okay? Problem solved. If error clears, problem solved, otherwise go to step 2. Step 1 2 Questions / actions Yes No Turn printer off and replace engine controller board. Retest printer. 7100-XXX Laser unit assembly service check Step 1 Questions / actions Check LCN connection on page 4-34. Yes Go to step 2. 2 Check LCN connection on engine controller Go to step 2. board. Replace cable. Go to step 3. If error clears, problem...
... printer. See "Engine controller board removal" on laser assembly LDU board. Is cable okay? Problem solved. If error clears, problem solved, otherwise go to step 2. Step 1 2 Questions / actions Yes No Turn printer off and replace engine controller board. Retest printer. 7100-XXX Laser unit assembly service check Step 1 Questions / actions Check LCN connection on page 4-34. Yes Go to step 2. 2 Check LCN connection on engine controller Go to step 2. board. Replace cable. Go to step 3. If error clears, problem...
Service Manual
Page 78
... new port to step 4. Go to the driver. Does this fix the problem? Did the host PC see if DHCP is an issue with the host machine. Network service check Step 1 2 3 4 Questions / actions Yes Ping the MFP using the address on the Go to step 5. No Go to step 3 op panel. Is it responding? Try a different USB cable. Check Voltages on J-PNL1, located on page 4-36. 2-40 Service Manual the network card...
... new port to step 4. Go to the driver. Does this fix the problem? Did the host PC see if DHCP is an issue with the host machine. Network service check Step 1 2 3 4 Questions / actions Yes Ping the MFP using the address on the Go to step 5. No Go to step 3 op panel. Is it responding? Try a different USB cable. Check Voltages on J-PNL1, located on page 4-36. 2-40 Service Manual the network card...
Service Manual
Page 86
Replace photodeveloper cartridge. Foreign particles (paper dust, and so on page 4-8. Clean perimeter of mounting area of OPC belt and transfer unit belt. OPC belt surface is deformed. Replace toner cartridge. Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. 7100-XXX Black line service check A fine black line appears in printer image. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual
Replace photodeveloper cartridge. Foreign particles (paper dust, and so on page 4-8. Clean perimeter of mounting area of OPC belt and transfer unit belt. OPC belt surface is deformed. Replace toner cartridge. Problem area 1 Toner cartridge 2 Photodeveloper (OPC) cartridge 3 Debris Action Toner cartridge blade is damaged. 7100-XXX Black line service check A fine black line appears in printer image. See "Photodeveloper cartridge removal" on ) have adhered to perimeter parts of OPC belt and transfer belt. 2-48 Service Manual
