User Guide
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...STAR® and the ENERGY STAR logo® are no one can step on a stable surface. HP ColorSmart III and HP PhotoREt IV are U.S.-registered trademarks of injury from wall outlets before cleaning. Unplug this product to change...Windows NT® are trademarks of the United States Environmental Protection Agency. Pentium® is grounded, check with the printer. Safety Information Always follow basic safety precautions when using this product near water, or when you do not know ... a qualified electrician. If the product does not operate normally, see Troubleshooting on page 79.
...STAR® and the ENERGY STAR logo® are no one can step on a stable surface. HP ColorSmart III and HP PhotoREt IV are U.S.-registered trademarks of injury from wall outlets before cleaning. Unplug this product to change...Windows NT® are trademarks of the United States Environmental Protection Agency. Pentium® is grounded, check with the printer. Safety Information Always follow basic safety precautions when using this product near water, or when you do not know ... a qualified electrician. If the product does not operate normally, see Troubleshooting on page 79.
User Guide
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...gain access to HP Instant Support 75 myPrintMileage ...75 How Do I...76 Printer Services tab ...77 Using the HP Printer Utility (Macintosh 78 Viewing the HP Printer Utility panels 78 6 Troubleshooting Troubleshooting tips and resources ...80 General troubleshooting tips ...81... programs running on the computer 87 Check the printer software settings 87 A large file is printing 87 The printer may be in Ink-backup Printing Mode 87 Blank...Something on the page is missing or incorrect 88 Check margin settings 88 The printer may be in Ink-backup Printing Mode 88 Verify the ink levels of the...
...gain access to HP Instant Support 75 myPrintMileage ...75 How Do I...76 Printer Services tab ...77 Using the HP Printer Utility (Macintosh 78 Viewing the HP Printer Utility panels 78 6 Troubleshooting Troubleshooting tips and resources ...80 General troubleshooting tips ...81... programs running on the computer 87 Check the printer software settings 87 A large file is printing 87 The printer may be in Ink-backup Printing Mode 87 Blank...Something on the page is missing or incorrect 88 Check margin settings 88 The printer may be in Ink-backup Printing Mode 88 Verify the ink levels of the...
User Guide
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... pages are being picked up 95 Troubleshooting installation issues ...96 Problems printing an alignment page 96 Problems installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips... printing problems 101 Resolving banner printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies and accessories Ordering printing supplies through the Toolbox 110 Accessories ...111 Automatic two-sided printing...
... pages are being picked up 95 Troubleshooting installation issues ...96 Problems printing an alignment page 96 Problems installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips... printing problems 101 Resolving banner printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies and accessories Ordering printing supplies through the Toolbox 110 Accessories ...111 Automatic two-sided printing...
User Guide
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... and accessories - Using this guide 3 Also describes the printer driver features. ● Using the Toolbox - Helps you solve common printer problems such as paper jams or software installation issues, and printing problems such as ink level information, print cartridge maintenance, and links to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which...
... and accessories - Using this guide 3 Also describes the printer driver features. ● Using the Toolbox - Helps you solve common printer problems such as paper jams or software installation issues, and printing problems such as ink level information, print cartridge maintenance, and links to troubleshooting instructions), HP Instant Support, and the myPrintMileage Web site (which...
User Guide
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.... See Using the Toolbox on page 78 for more information. See Troubleshooting on page 116. 4 Chapter 1 Welcome ENWW During the warranty period, this guide from the printer driver. ● HP Printer Utility (Macintosh) - Included on page 83. ● HP Web sites - See Printing a diagnostics page on the Starter CD. ● Toolbox - Provides information about print...
.... See Using the Toolbox on page 78 for more information. See Troubleshooting on page 116. 4 Chapter 1 Welcome ENWW During the warranty period, this guide from the printer driver. ● HP Printer Utility (Macintosh) - Included on page 83. ● HP Web sites - See Printing a diagnostics page on the Starter CD. ● Toolbox - Provides information about print...
User Guide
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... you resolve error messages specific to the download section of Web-based troubleshooting tools. HP respects your printer usage, using the printer, troubleshooting, and contacting HP. Access the HP Instant Support Web site for performing common printer tasks. HP Instant Support HP Instant Support is a suite of the HP Web site. ● Managing ink and media usage (myPrintMileage) Helps you manage...
... you resolve error messages specific to the download section of Web-based troubleshooting tools. HP respects your printer usage, using the printer, troubleshooting, and contacting HP. Access the HP Instant Support Web site for performing common printer tasks. HP Instant Support HP Instant Support is a suite of the HP Web site. ● Managing ink and media usage (myPrintMileage) Helps you manage...
User Guide
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... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided...
... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided...
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Disconnect the power cord from the printer. 3. Some printer problems can be resolved by resetting the printer. Press the Power button to turn on page 95. Wait about 20 seconds, and then reconnect the power cord. 4. Press the Power button to turn off the printer. 2. To reset the printer 1. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
Disconnect the power cord from the printer. 3. Some printer problems can be resolved by resetting the printer. Press the Power button to turn on page 95. Wait about 20 seconds, and then reconnect the power cord. 4. Press the Power button to turn off the printer. 2. To reset the printer 1. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
User Guide
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... are properly installed in the printer. ● Print cartridges are removed from each one to ensure proper contact. See your computer's documentation for voltage requirements. ● Media is loaded correctly in the tray and is not jammed in their correct color-coded slots. ENWW General troubleshooting tips 81 General troubleshooting tips Ensure the following...
... are properly installed in the printer. ● Print cartridges are removed from each one to ensure proper contact. See your computer's documentation for voltage requirements. ● Media is loaded correctly in the tray and is not jammed in their correct color-coded slots. ENWW General troubleshooting tips 81 General troubleshooting tips Ensure the following...
User Guide
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Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is turned on. 2. Make sure the printer is set up correctly. 1. Press and hold the Resume button for a few seconds. The printer prints a demo page. NOTE: If the Toolbox is installed, you can print the demo page from the Printer Services tab. 82 Chapter 6 Troubleshooting ENWW
Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is turned on. 2. Make sure the printer is set up correctly. 1. Press and hold the Resume button for a few seconds. The printer prints a demo page. NOTE: If the Toolbox is installed, you can print the demo page from the Printer Services tab. 82 Chapter 6 Troubleshooting ENWW
User Guide
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... parallel cable are installed or replaced, the printer automatically prints an alignment page to a functioning alternating current (AC) power outlet and is not responding (nothing prints) Check printer setup See Troubleshooting tips and resources on page 80. If the problem persists, contact HP. Resolving printing problems Printer shuts down unexpectedly Check power and power connections...
... parallel cable are installed or replaced, the printer automatically prints an alignment page to a functioning alternating current (AC) power outlet and is not responding (nothing prints) Check printer setup See Troubleshooting tips and resources on page 80. If the problem persists, contact HP. Resolving printing problems Printer shuts down unexpectedly Check power and power connections...
User Guide
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The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected. When this occurs, try cleaning the electrical contacts on the print cartridge cradle with a dry cotton swab. 86 Chapter 6 Troubleshooting ENWW Clean the electrical contacts on the print cartridges and print cartridge cradles: 1. Remove the print cartridge from the printer (see Inserting the print cartridges on page 20). 2.
The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected. When this occurs, try cleaning the electrical contacts on the print cartridge cradle with a dry cotton swab. 86 Chapter 6 Troubleshooting ENWW Clean the electrical contacts on the print cartridges and print cartridge cradles: 1. Remove the print cartridge from the printer (see Inserting the print cartridges on page 20). 2.
User Guide
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... color print settings Make sure Print in Grayscale is low on ink, replace it (see Printing a diagnostics page on page 83). (For Windows, if the Toolbox is installed, you can find inklevel information by clicking the Printer Status tab.) If the print cartridge is not selected in the printer driver. 88 Chapter 6 Troubleshooting ENWW...
... color print settings Make sure Print in Grayscale is low on ink, replace it (see Printing a diagnostics page on page 83). (For Windows, if the Toolbox is installed, you can find inklevel information by clicking the Printer Status tab.) If the print cartridge is not selected in the printer driver. 88 Chapter 6 Troubleshooting ENWW...
User Guide
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... is smearing ● Ink is not filling the text or graphics completely ● The print settings may need to print again. 90 Chapter 6 Troubleshooting ENWW To view the ink levels, print a diagnostics page (see Cleaning the print cartridges on page 20). The print cartridges may need to be...white ● Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP Inkjet Toolbox.) If the print cartridge is low on ink, replace it (see Inserting the print cartridges on page 22). The printer may be in ...
... is smearing ● Ink is not filling the text or graphics completely ● The print settings may need to print again. 90 Chapter 6 Troubleshooting ENWW To view the ink levels, print a diagnostics page (see Cleaning the print cartridges on page 20). The print cartridges may need to be...white ● Wrong colors are printing ● Printout shows bleeding colors ● Colors do not line up properly ● Lines or dots are missing from HP Inkjet Toolbox.) If the print cartridge is low on ink, replace it (see Inserting the print cartridges on page 22). The printer may be in ...
User Guide
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... results, select Normal or Best. See Changing print settings on page 27. Ink is faded or dull colored Check the print mode The FastNormal and Draft modes in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see the documentation included with a new one of media do...To view the ink levels, print a diagnostics page (see Inserting the print cartridges on page 83). See Selecting print media on page 39. 92 Chapter 6 Troubleshooting ENWW Open the printer driver, select the Printing Shortcuts tab, and select the feature from the Printing Shortcuts tab.
... results, select Normal or Best. See Changing print settings on page 27. Ink is faded or dull colored Check the print mode The FastNormal and Draft modes in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one (see the documentation included with a new one of media do...To view the ink levels, print a diagnostics page (see Inserting the print cartridges on page 83). See Selecting print media on page 39. 92 Chapter 6 Troubleshooting ENWW Open the printer driver, select the Printing Shortcuts tab, and select the feature from the Printing Shortcuts tab.
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...20). Colors do not line up properly Check the print cartridges The print cartridges are missing from text or graphics The printer may need cleaning. However, you might need to the printer. ... in the print quality by clicking the Printer Status tab. Verify the ink levels of the print cartridges One of graphics on page 109. HP does not guarantee or support refilled print ... Mode The printer enters Ink-backup Printing Mode when one (see Cleaning the print cartridges on page 20). See Using the print cartridges on page 19. 94 Chapter 6 Troubleshooting ENWW The ...
...20). Colors do not line up properly Check the print cartridges The print cartridges are missing from text or graphics The printer may need cleaning. However, you might need to the printer. ... in the print quality by clicking the Printer Status tab. Verify the ink levels of the print cartridges One of graphics on page 109. HP does not guarantee or support refilled print ... Mode The printer enters Ink-backup Printing Mode when one (see Cleaning the print cartridges on page 20). See Using the print cartridges on page 19. 94 Chapter 6 Troubleshooting ENWW The ...
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... can download the printer driver from http://www.hp.com/support. Reinstall the printer software If you are installed or replaced, the printer automatically prints an alignment page to align the cartridges. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. Troubleshooting installation issues This...
... can download the printer driver from http://www.hp.com/support. Reinstall the printer software If you are installed or replaced, the printer automatically prints an alignment page to align the cartridges. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. Troubleshooting installation issues This...
User Guide
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3. Lift up the output tray and remove any jammed paper from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Remove the rear cover from the input tray. 98 Chapter 6 Troubleshooting ENWW
3. Lift up the output tray and remove any jammed paper from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4. Remove the rear cover from the input tray. 98 Chapter 6 Troubleshooting ENWW
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... print settings 1. Adjust the color tone sliders: If the colors are too blue, move the color tone slider towards Warmer. 4. Open the printer driver (see Printing a document on page 49), click the Color tab, and then click More color options. ● Macintosh: Click File and click Print. Reprint the photograph. 100 Chapter 6 Troubleshooting ENWW Reprint the photograph...
... print settings 1. Adjust the color tone sliders: If the colors are too blue, move the color tone slider towards Warmer. 4. Open the printer driver (see Printing a document on page 49), click the Color tab, and then click More color options. ● Macintosh: Click File and click Print. Reprint the photograph. 100 Chapter 6 Troubleshooting ENWW Reprint the photograph...
User Guide
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... panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make sure the appropriate banner size is selected. ● Check the software ◦ Verify that the printer software is operating correctly. 102 Chapter 6 Troubleshooting ENWW Not all software applications print banners. ◦ If gaps...
... panel (Macintosh), check the following settings: ● Make sure HP Banner Paper is selected as the paper type. ● Make sure the appropriate banner size is selected. ● Check the software ◦ Verify that the printer software is operating correctly. 102 Chapter 6 Troubleshooting ENWW Not all software applications print banners. ◦ If gaps...