User Guide
Page 9
...installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips for avoiding paper jams 99 Resolving photo printing problems ...100 Resolving borderless printing problems 101 Resolving banner ...printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies...
...installing software 96 Verify the computer requirements 96 Verify installation preliminaries 96 Reinstall the printer software 96 Clearing jams ...97 Tips for avoiding paper jams 99 Resolving photo printing problems ...100 Resolving borderless printing problems 101 Resolving banner ...printing problems 102 Resolving automatic two-sided printing problems 103 7 Printer lights reference Understanding the printer lights ...105 8 HP supplies...
User Guide
Page 13
... you solve common printer problems such as paper jams or software installation issues, and printing problems such as ink level information, print cartridge maintenance, and links to obtain assistance for your printer. ● Printer specifications and Declaration of printer usage information). ENWW... numbers of Conformity. ● Regulatory information - Also explains how to take if necessary. ● HP supplies and accessories - Describes and illustrates printer light combinations, what they indicate, and what action to order printing supplies directly through the Toolbox. ...
... you solve common printer problems such as paper jams or software installation issues, and printing problems such as ink level information, print cartridge maintenance, and links to obtain assistance for your printer. ● Printer specifications and Declaration of printer usage information). ENWW... numbers of Conformity. ● Regulatory information - Also explains how to take if necessary. ● HP supplies and accessories - Describes and illustrates printer light combinations, what they indicate, and what action to order printing supplies directly through the Toolbox. ...
User Guide
Page 76
...supported custom-sized media, see Understanding specifications for supported media on the Advanced tab in the printer driver. dropdown list. See Understanding specifications for supported media on one side of the media. Jams can occur when printing on both sides of labels. ● Specify duplex options in your...page 27 for sizes and types of media supported by clicking the Ink tab in the printer driver. ● Do not print on both sides of transparencies, banner media, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 135 g/m2 (36 lb...
...supported custom-sized media, see Understanding specifications for supported media on the Advanced tab in the printer driver. dropdown list. See Understanding specifications for supported media on one side of the media. Jams can occur when printing on both sides of labels. ● Specify duplex options in your...page 27 for sizes and types of media supported by clicking the Ink tab in the printer driver. ● Do not print on both sides of transparencies, banner media, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 135 g/m2 (36 lb...
User Guide
Page 84
... to perform this button... View help for solutions to online troubleshooting through HP Instant Support, as well as borderless or photo printing problems. Obtain information on the HP Instant Support homepage. This tab also provides access to common printer problems such as paper jams or software installation issues, and printing problems such as information about...
... to perform this button... View help for solutions to online troubleshooting through HP Instant Support, as well as borderless or photo printing problems. Obtain information on the HP Instant Support homepage. This tab also provides access to common printer problems such as paper jams or software installation issues, and printing problems such as information about...
User Guide
Page 89
... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing...
... ● Printing a demo page ● Printing a diagnostics page ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Troubleshooting installation issues ● Clearing jams ● Resolving photo printing problems ● Resolving borderless printing problems ● Resolving banner printing problems ● Resolving automatic two-sided printing...
User Guide
Page 90
To reset the printer 1. Disconnect the power cord from the printer. 3. Wait about 20 seconds, and then reconnect the power cord. 4. Press the Power button to turn on page 95. Press the Power button to turn off the printer. 2. Some printer problems can be resolved by resetting the printer. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
To reset the printer 1. Disconnect the power cord from the printer. 3. Wait about 20 seconds, and then reconnect the power cord. 4. Press the Power button to turn on page 95. Press the Power button to turn off the printer. 2. Some printer problems can be resolved by resetting the printer. Troubleshooting tips and resources ● For a paper jam problem, see Clearing jams on page 97. ● For paper-feed problems, such as the paper skew, see Resolving paper-feed problems on the printer. 80 Chapter 6 Troubleshooting ENWW
User Guide
Page 105
... in the trays for the printer and the tray being picked up within the printer, causing the printer to jam or pick multiple sheets at one time. Also make sure the guides are snug, but not tight, against the stack. ● Make sure media in the opposite direction of paper may exit through the rear...
... in the trays for the printer and the tray being picked up within the printer, causing the printer to jam or pick multiple sheets at one time. Also make sure the guides are snug, but not tight, against the stack. ● Make sure media in the opposite direction of paper may exit through the rear...
User Guide
Page 107
... jammed paper with both sides while pulling the paper towards you. NOTE: To prevent jammed paper from tearing off inside the printer, try to avoid jams, see Tips for avoiding paper jams on both hands and exert even pressure on page 99. Remove the rear access panel, pull out any jammed paper, and then reinsert the rear access panel. Clearing a paper jam while printer...
... jammed paper with both sides while pulling the paper towards you. NOTE: To prevent jammed paper from tearing off inside the printer, try to avoid jams, see Tips for avoiding paper jams on both hands and exert even pressure on page 99. Remove the rear access panel, pull out any jammed paper, and then reinsert the rear access panel. Clearing a paper jam while printer...
User Guide
Page 108
3. Remove the rear cover from the duplex unit (if installed), remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW Lift up the output tray and remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4.
3. Remove the rear cover from the duplex unit (if installed), remove any jammed paper from the input tray. 98 Chapter 6 Troubleshooting ENWW Lift up the output tray and remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4.
User Guide
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... media on the next page. The printer will need to resend any jammed paper towards you clear the jam, close all covers, turn off ), and press the Resume button. See Loading media in the printer. 5. Tips for avoiding paper jams ● Make sure nothing blocks the paper path. ● Do not use paper with the types, sizes, and weights...
... media on the next page. The printer will need to resend any jammed paper towards you clear the jam, close all covers, turn off ), and press the Resume button. See Loading media in the printer. 5. Tips for avoiding paper jams ● Make sure nothing blocks the paper path. ● Do not use paper with the types, sizes, and weights...
User Guide
Page 113
...printer driver are supported by the duplex unit. See Understanding specifications for binding along the top (tablet binding). Photo paper should be selected ◦ Make sure the duplex unit is not curled. See Printing on both sides option is enabled in the wrong place 1. See Performing manual duplexing on page 66. ● Paper jam... occurs inside the duplex unit See Clearing jams on page 97 for instructions. ● Option for more information. ● Paper size changes when the print on page 27. ● ...
...printer driver are supported by the duplex unit. See Understanding specifications for binding along the top (tablet binding). Photo paper should be selected ◦ Make sure the duplex unit is not curled. See Printing on both sides option is enabled in the wrong place 1. See Performing manual duplexing on page 66. ● Paper jam... occurs inside the duplex unit See Clearing jams on page 97 for instructions. ● Option for more information. ● Paper size changes when the print on page 27. ● ...
User Guide
Page 116
... power cord. Carriage stall. ● If there is no paper jam in the printer. Wait for special media to dry. Hardware error. ● Make sure there is a paper jam, clear the jammed paper. See Ink is smearing on again. Paper motor stall. ● Clear the jammed paper. After clearing the jam, press the Resume button to continue the print job. ●...
... power cord. Carriage stall. ● If there is no paper jam in the printer. Wait for special media to dry. Hardware error. ● Make sure there is a paper jam, clear the jammed paper. See Ink is smearing on again. Paper motor stall. ● Clear the jammed paper. After clearing the jam, press the Resume button to continue the print job. ●...
User Guide
Page 141
... I... 76 HP Digital Photography 40 HP Inkjet Toolbox (Mac OS) 4 HP Instant Support 4, 74 HP media, printing 53 HP PCL 3 120 HP photo imaging software 43 HP Printer Utility 78 HP Telephone Support 116 I Information tab, Toolbox 74 input tray 36 input tray lock 7 input tray, extendable illustration 6 interfaces, I/O 120 iron-on transfers, printing 65 I/O interfaces 120 J jammed paper, clearing 97...
... I... 76 HP Digital Photography 40 HP Inkjet Toolbox (Mac OS) 4 HP Instant Support 4, 74 HP media, printing 53 HP PCL 3 120 HP photo imaging software 43 HP Printer Utility 78 HP Telephone Support 116 I Information tab, Toolbox 74 input tray 36 input tray lock 7 input tray, extendable illustration 6 interfaces, I/O 120 iron-on transfers, printing 65 I/O interfaces 120 J jammed paper, clearing 97...
User Guide
Page 142
...paper jams clearing 97 tips for avoiding 99 paper width guide 7 parallel port 8 PCL 3 120 photographs 4800 x 1200 optimized dpi 42 digital photography technologies 42 Exif Print 42 guidelines for printing 41 HP Digital Photography 40 HP photo imaging software 43 PhotoREt IV 41 PhotoREt printing 42 printing 41 printing borderless 44 six-ink color...35 myPrintMileage accessing via Toolbox 74 resolution 120 smart software features 40 special features 2 specifications 119 printer driver changing current print settings 49 changing default print settings 39 customizing setup program 16 installing in...
...paper jams clearing 97 tips for avoiding 99 paper width guide 7 parallel port 8 PCL 3 120 photographs 4800 x 1200 optimized dpi 42 digital photography technologies 42 Exif Print 42 guidelines for printing 41 HP Digital Photography 40 HP photo imaging software 43 PhotoREt IV 41 PhotoREt printing 42 printing 41 printing borderless 44 six-ink color...35 myPrintMileage accessing via Toolbox 74 resolution 120 smart software features 40 special features 2 specifications 119 printer driver changing current print settings 49 changing default print settings 39 customizing setup program 16 installing in...
User Guide
Page 143
...current print settings 49 changing default print settings 39 customizing setup program 16 HP photo imaging software 43 installing in Macintosh 12 other software, installing 17 printer driver 9 printer driver features 40 smart software features 40, 120 system requirements 121 uninstalling 14...-color print cartridge lights illustration 7 troubleshooting automatic two-sided printing 103 automatic two-sided printing accessory 103 banners not printing correctly 102 borderless printing problems 101 demo page, printing 82 diagnostic page, printing 83 jammed paper 97 photo printing problems 100 printer ...
...current print settings 49 changing default print settings 39 customizing setup program 16 HP photo imaging software 43 installing in Macintosh 12 other software, installing 17 printer driver 9 printer driver features 40 smart software features 40, 120 system requirements 121 uninstalling 14...-color print cartridge lights illustration 7 troubleshooting automatic two-sided printing 103 automatic two-sided printing accessory 103 banners not printing correctly 102 borderless printing problems 101 demo page, printing 82 diagnostic page, printing 83 jammed paper 97 photo printing problems 100 printer ...