User Guide
Page 7
...Printer Services tab ...77 Using the HP Printer Utility (Macintosh 78 Viewing the HP Printer Utility panels 78 6 Troubleshooting Troubleshooting tips and resources ...80 General troubleshooting tips ...81 Printing a demo page ...82 Printing a diagnostics page ...83 Resolving printing problems ...84 Printer shuts down unexpectedly 84 Check power and power connections 84 Check printer vents 84 All printer lights are blinking... the printer software settings 87 A large file is printing 87 The printer may be...incorrect 88 Check margin settings 88 The printer may be in Ink-backup Printing Mode...
...Printer Services tab ...77 Using the HP Printer Utility (Macintosh 78 Viewing the HP Printer Utility panels 78 6 Troubleshooting Troubleshooting tips and resources ...80 General troubleshooting tips ...81 Printing a demo page ...82 Printing a diagnostics page ...83 Resolving printing problems ...84 Printer shuts down unexpectedly 84 Check power and power connections 84 Check printer vents 84 All printer lights are blinking... the printer software settings 87 A large file is printing 87 The printer may be...incorrect 88 Check margin settings 88 The printer may be in Ink-backup Printing Mode...
User Guide
Page 37
... well with most office paper types, and provides the best results on transparencies, photo paper, or other special paper, the printing pauses and the Resume light blinks after each page to allow each page is recommended to dry. You can cause poorly filled graphics or text. ● To ensure that media feeds... types, and weights of media types (such as photo paper, plain paper, envelopes, and transparencies) and sizes. See the following page; For ordering information, see HP supplies and accessories on a variety of media that accepts ink well. The printer works well with the...
... well with most office paper types, and provides the best results on transparencies, photo paper, or other special paper, the printing pauses and the Resume light blinks after each page to allow each page is recommended to dry. You can cause poorly filled graphics or text. ● To ensure that media feeds... types, and weights of media types (such as photo paper, plain paper, envelopes, and transparencies) and sizes. See the following page; For ordering information, see HP supplies and accessories on a variety of media that accepts ink well. The printer works well with the...
User Guide
Page 91
...Press down firmly on and not blinking. For Windows, set the printer as the default in the Printer Setup Utility. General troubleshooting tips Ensure the following: ● Power light is set as the current or default printer. If lights are on or blinking, see Printer lights reference on page 104. ●...before attempting the task again. For Mac OS, set the printer as the default in the Printers folder. Make sure the printer is connected firmly to warm up. ● Make sure the printer is in their correct color-coded slots. See your computer's documentation for voltage requirements....
...Press down firmly on and not blinking. For Windows, set the printer as the default in the Printer Setup Utility. General troubleshooting tips Ensure the following: ● Power light is set as the current or default printer. If lights are on or blinking, see Printer lights reference on page 104. ●...before attempting the task again. For Mac OS, set the printer as the default in the Printers folder. Make sure the printer is connected firmly to warm up. ● Make sure the printer is in their correct color-coded slots. See your computer's documentation for voltage requirements....
User Guide
Page 94
...voltage requirements. Make sure the vents are blinking A non-recoverable error has occurred. All printer lights are not covered and the printer is connected to a network, check the following: ● Make sure you are installed or replaced, the printer automatically prints an alignment page to a ...If the vents are covered and the printer overheats, the printer automatically turns off. See Customer support and warranty on page 80. If the problem persists, contact HP. See To reset the printer on page 113. See Printer specifications and Declaration of Conformity on the...
...voltage requirements. Make sure the vents are blinking A non-recoverable error has occurred. All printer lights are not covered and the printer is connected to a network, check the following: ● Make sure you are installed or replaced, the printer automatically prints an alignment page to a ...If the vents are covered and the printer overheats, the printer automatically turns off. See Customer support and warranty on page 80. If the problem persists, contact HP. See To reset the printer on page 113. See Printer specifications and Declaration of Conformity on the...
User Guide
Page 115
...-color print cartridge status; See Inserting the print cartridges on page 20. See Inserting the print cartridges on page 20. ● Blinking: Print cartridge is turned on . the right print cartridge light indicates photo or black print cartridge status. Power light on and idle. ● No action required. Printer is damaged, missing, or incompatible. Power light blinks...
...-color print cartridge status; See Inserting the print cartridges on page 20. See Inserting the print cartridges on page 20. ● Blinking: Print cartridge is turned on . the right print cartridge light indicates photo or black print cartridge status. Power light on and idle. ● No action required. Printer is damaged, missing, or incompatible. Power light blinks...
User Guide
Page 116
... size loaded in the power cord. To eject the media/banner, press the Resume button. ● I/O stall. If this does not work , turn off , Resume light blinks. See Clearing jams on again. All printer lights blink together. If the problem persists, turn it on page 97. Make sure your system is running properly and the...
... size loaded in the power cord. To eject the media/banner, press the Resume button. ● I/O stall. If this does not work , turn off , Resume light blinks. See Clearing jams on again. All printer lights blink together. If the problem persists, turn it on page 97. Make sure your system is running properly and the...
User Guide
Page 117
...the print cartridge. See Inserting the print cartridges on page 24. Printer light indication Power and Resume lights on . Left print cartridge light on, Power light on . Left print cartridge light blinks, Power light on . Right print cartridge light blinks, Power light on . The left (tri-color) and right (photo or black) print cartridges are both damaged ...unit is low on ink or out of ink. ● Reinstall or replace the print cartridge. The left (tri-color) and right (photo or black) print cartridges are both low on . ENWW Understanding the printer lights 107
...the print cartridge. See Inserting the print cartridges on page 24. Printer light indication Power and Resume lights on . Left print cartridge light on, Power light on . Left print cartridge light blinks, Power light on . Right print cartridge light blinks, Power light on . The left (tri-color) and right (photo or black) print cartridges are both damaged ...unit is low on ink or out of ink. ● Reinstall or replace the print cartridge. The left (tri-color) and right (photo or black) print cartridges are both low on . ENWW Understanding the printer lights 107
User Guide
Page 143
...print settings 49 changing default print settings 39 customizing setup program 16 HP photo imaging software 43 installing in Macintosh 12 other software, installing 17 printer driver 9 printer driver features 40 smart software features 40, 120 system requirements 121 uninstalling...color print cartridge lights illustration 7 troubleshooting automatic two-sided printing 103 automatic two-sided printing accessory 103 banners not printing correctly 102 borderless printing problems 101 demo page, printing 82 diagnostic page, printing 83 jammed paper 97 photo printing problems 100 printer lights blink...
...print settings 49 changing default print settings 39 customizing setup program 16 HP photo imaging software 43 installing in Macintosh 12 other software, installing 17 printer driver 9 printer driver features 40 smart software features 40, 120 system requirements 121 uninstalling...color print cartridge lights illustration 7 troubleshooting automatic two-sided printing 103 automatic two-sided printing accessory 103 banners not printing correctly 102 borderless printing problems 101 demo page, printing 82 diagnostic page, printing 83 jammed paper 97 photo printing problems 100 printer lights blink...