User Guide
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Contents Solve printing problems...55 The device shuts down unexpectedly 55 Device takes a long time to print 55 Blank or partial page printed 56 Something on the page is ... input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...90 Troubleshoot installation issues 91 Hardware installation suggestions 91 Software installation suggestions...
Contents Solve printing problems...55 The device shuts down unexpectedly 55 Device takes a long time to print 55 Blank or partial page printed 56 Something on the page is ... input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89 Embedded Web server cannot be opened 89 Solve network problems...90 Troubleshoot installation issues 91 Hardware installation suggestions 91 Software installation suggestions...
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... the device...95 Tips for use in this printer 105 The following cartridges are not intended for avoiding jams...95 Errors (Windows)...96 Printhead Problem - Clear jams...94 Clear a jam in Wrong Slot - The following printhead has a problem 97 Advanced printhead maintenance 97 Device Disconnected...102 Ink Alert...103 HP recommends you have a replacement available for when...
... the device...95 Tips for use in this printer 105 The following cartridges are not intended for avoiding jams...95 Errors (Windows)...96 Printhead Problem - Clear jams...94 Clear a jam in Wrong Slot - The following printhead has a problem 97 Advanced printhead maintenance 97 Device Disconnected...102 Ink Alert...103 HP recommends you have a replacement available for when...
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...following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. Provides status,...device, clean the printhead, print the configuration page, and find support information from a connected computer. Provides information about how to use the device and to view status information, change settings, and manage the device. Allows you to resolve problems. • Find...
...following resources: Resource Readme file and release notes Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Utility (Mac OS X) Control panel Logs and reports Description Location Provide late-breaking information and troubleshooting tips. Provides status,...device, clean the printhead, print the configuration page, and find support information from a connected computer. Provides information about how to use the device and to view status information, change settings, and manage the device. Allows you to resolve problems. • Find...
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... interface includes a Clip Book and Edit Clips window where you can store, organize, or print clips you focus on HP's environmental initiatives. Eco-Tips HP is committed to specific features in this product, see Power consumption. • Recycled materials: For more information on ways... assess and reduce the impact of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Eco-Tips 11 If you improperly turn off the HP product, the print carriage might cause problems with the printhead and print quality issues. HP has provided the Eco-Tips below...
... interface includes a Clip Book and Edit Clips window where you can store, organize, or print clips you focus on HP's environmental initiatives. Eco-Tips HP is committed to specific features in this product, see Power consumption. • Recycled materials: For more information on ways... assess and reduce the impact of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Eco-Tips 11 If you improperly turn off the HP product, the print carriage might cause problems with the printhead and print quality issues. HP has provided the Eco-Tips below...
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...information about returning and recycling used printing supplies. • Print Status Report: Prints a printer status report. HP Utility • Supplies Status: Shows the information about the model and serial number. When you through cleaning the printhead. • Align: Guides you receive a low-ink alert, consider having a replacement... and ink cartridge status • Help troubleshoot problems 32 Configure and manage NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the Dock. NOTE: Ink level alerts...
...information about returning and recycling used printing supplies. • Print Status Report: Prints a printer status report. HP Utility • Supplies Status: Shows the information about the model and serial number. When you through cleaning the printhead. • Align: Guides you receive a low-ink alert, consider having a replacement... and ink cartridge status • Help troubleshoot problems 32 Configure and manage NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Utility in the Dock. NOTE: Ink level alerts...
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...cartridge outside of the product for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you need to perform some simple maintenance procedures. 4 Maintain ... in the same orientation packages hang on ink cartridges and the printhead The following topics: • Work with ink cartridges • Print and evaluate a print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • ...
...cartridge outside of the product for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you need to perform some simple maintenance procedures. 4 Maintain ... in the same orientation packages hang on ink cartridges and the printhead The following topics: • Work with ink cartridges • Print and evaluate a print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • ...
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...In addition, some ink. • Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the product, in the service station. ◦ Make sure you improperly turn off the HP Printer, the print carriage might be transported sitting flat; For information... top. For more depleted cartridges. Possible solutions include checking the estimated ink levels remaining in another printer, the ink level indicator might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at room temperature ...
...In addition, some ink. • Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the product, in the service station. ◦ Make sure you improperly turn off the HP Printer, the print carriage might be transported sitting flat; For information... top. For more depleted cartridges. Possible solutions include checking the estimated ink levels remaining in another printer, the ink level indicator might not return to the correct position causing problems with the ink cartridges and print quality issues. • Store ink cartridges at room temperature ...
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...printhead. Preventing the problem that corresponds to have ink. 2. Try another print or reprint the Print Quality Diagnostic report. the printhead may need to be replaced. Example of Bad Color Bars The top black bar is ragged on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer...contact HP - For more information, see Replace the ink cartridges. 3. Make sure the ink cartridges have helped, clean again. 6. If the problem still occurs, but cleaning seems to the ragged bar. 7. If cleaning does not solve the problem, ...
...printhead. Preventing the problem that corresponds to have ink. 2. Try another print or reprint the Print Quality Diagnostic report. the printhead may need to be replaced. Example of Bad Color Bars The top black bar is ragged on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer...contact HP - For more information, see Replace the ink cartridges. 3. Make sure the ink cartridges have helped, clean again. 6. If the problem still occurs, but cleaning seems to the ragged bar. 7. If cleaning does not solve the problem, ...
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...the large-font text above the color bars. the printer is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. To avoid curl, store all paper flat in a day or so, using less ink than a printhead cleaning. Example of bad Large-Font Type The ... above the color blocks. Example of ink, clean the printhead. If the type is curled. Example of a good alignment pattern The lines are straight. clean the printhead and check if the paper is jagged, try aligning the printer. Example of good Large-Font Type The letters are smeared...
...the large-font text above the color bars. the printer is installed, the printer's automatic servicing routines may solve the problem in a resealable bag. To avoid curl, store all paper flat in a day or so, using less ink than a printhead cleaning. Example of bad Large-Font Type The ... above the color blocks. Example of ink, clean the printhead. If the type is curled. Example of a good alignment pattern The lines are straight. clean the printhead and check if the paper is jagged, try aligning the printer. Example of good Large-Font Type The letters are smeared...
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...see Solve paper- Make sure the device is turned on . If that does not work, contact HP. Chapter 4 Examples of the print. align the printer. When the device is connected firmly to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For ...printing system is on or blinking, see Understand the printer status page. 54 Maintain and troubleshoot The problem might not appear on each one to initialize. • Make sure the device is not jammed in the device. • Printhead and ink cartridges are firmly connected to the device. ...
...see Solve paper- Make sure the device is turned on . If that does not work, contact HP. Chapter 4 Examples of the print. align the printer. When the device is connected firmly to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For ...printing system is on or blinking, see Understand the printer status page. 54 Maintain and troubleshoot The problem might not appear on each one to initialize. • Make sure the device is not jammed in the device. • Printhead and ink cartridges are firmly connected to the device. ...
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...having a replacement cartridge available to overheat. Insufficient ink may cause the printhead to avoid possible printing delays. For voltage requirements, see System requirements. For Windows, set it as the default in the Printer Setup Utility (Mac OS X (v10.4). To increase the print ...speed, select different print settings in the ink cartridges. Some problems can be resolved by resetting the device. For more information, see Electrical specifications. When the printhead overheats, the printer slows down list. • The device is set as the print quality...
...having a replacement cartridge available to overheat. Insufficient ink may cause the printhead to avoid possible printing delays. For voltage requirements, see System requirements. For Windows, set it as the default in the Printer Setup Utility (Mac OS X (v10.4). To increase the print ...speed, select different print settings in the ink cartridges. Some problems can be resolved by resetting the device. For more information, see Electrical specifications. When the printhead overheats, the printer slows down list. • The device is set as the print quality...
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...page is being picked For more information, see Manage the device and Check the estimated ink levels. The printhead may be cleaned if the printer was turned off the HP Printer, the print carriage might not return to printouts. If you improperly turn off improperly. For more information,.... Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer by USB cables) can sometimes cause slight distortions to the correct position causing problems with the ink cartridges and print quality issues. NOTE: Turn off a power strip. Also,...
...page is being picked For more information, see Manage the device and Check the estimated ink levels. The printhead may be cleaned if the printer was turned off the HP Printer, the print carriage might not return to printouts. If you improperly turn off improperly. For more information,.... Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer by USB cables) can sometimes cause slight distortions to the correct position causing problems with the ink cartridges and print quality issues. NOTE: Turn off a power strip. Also,...
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...likely solution first. Cause: The document you are listed in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of the digital photo and the paper on which you were printing contained an additional... blank page. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is misfeeding, it could result in your printed photo was enlarged and centered to cut ...
...likely solution first. Cause: The document you are listed in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any extra pages or lines at the end of the digital photo and the paper on which you were printing contained an additional... blank page. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is misfeeding, it could result in your printed photo was enlarged and centered to cut ...
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...8226; Ink streaks on ink. For more information, see Clean the printhead. If you improperly turn off improperly. Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer by pressing the Power button located on the product. Solution 3: Check ... Solution: The ink cartridges may need to the correct position causing problems with the ink cartridges and print quality issues. The printhead may be cleaned if the printer was clogged. Cause: The printhead was turned off the HP Printer, the print carriage might not return to be running low on...
...8226; Ink streaks on ink. For more information, see Clean the printhead. If you improperly turn off improperly. Wait until the Power light turns off before unplugging the power cord or turning off the HP Printer by pressing the Power button located on the product. Solution 3: Check ... Solution: The ink cartridges may need to the correct position causing problems with the ink cartridges and print quality issues. The printhead may be cleaned if the printer was clogged. Cause: The printhead was turned off the HP Printer, the print carriage might not return to be running low on...
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... cartridges are genuine HP ink cartridges. This can happen if the paper is not wrinkled. Try the following print quality problems, try the next solution. ...designed and tested with HP printers to print on the page. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. For example, if you use genuine HP ink cartridges. The ... the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using a non-HP supply will not be smeared. If this section for...
... cartridges are genuine HP ink cartridges. This can happen if the paper is not wrinkled. Try the following print quality problems, try the next solution. ...designed and tested with HP printers to print on the page. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. For example, if you use genuine HP ink cartridges. The ... the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using a non-HP supply will not be smeared. If this section for...
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...paper you are ready to print, remove only the paper you plan to the plastic bag. When you use HP Advanced Photo Paper. For more information, see : Select print media Cause: The wrong kind of paper was... For this issue, there is not necessary. Solution 3: Check the paper type Solution: HP recommends that is flat. For best results when printing images, use HP papers or any unused photo paper to use immediately. When you are printing on a flat... will prevent the photo paper from curling. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies.
...paper you are ready to print, remove only the paper you plan to the plastic bag. When you use HP Advanced Photo Paper. For more information, see : Select print media Cause: The wrong kind of paper was... For this issue, there is not necessary. Solution 3: Check the paper type Solution: HP recommends that is flat. For best results when printing images, use HP papers or any unused photo paper to use immediately. When you are printing on a flat... will prevent the photo paper from curling. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies.
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For more information, see: Select print media Cause: The print settings were set incorrectly. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on paper. This allows the device to be aligned. Or, choose a...into each other. Or, check to see if advanced color settings such as HP Advanced Photo Paper, is loaded in the input tray. Solution 6: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. Make sure they do when printed on...
For more information, see: Select print media Cause: The print settings were set incorrectly. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on paper. This allows the device to be aligned. Or, choose a...into each other. Or, check to see if advanced color settings such as HP Advanced Photo Paper, is loaded in the input tray. Solution 6: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. Make sure they do when printed on...
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... and evaluate a print quality report Cause: The printhead needed to help you use genuine HP ink cartridges. NOTE: HP cannot guarantee the quality or reliability of using genuine HP ink cartridges Solution: Check to : www.hp.com/support. Cause: There was a problem with HP printers to be covered under warranty. HP recommends that parts are missing or blank. •...
... and evaluate a print quality report Cause: The printhead needed to help you use genuine HP ink cartridges. NOTE: HP cannot guarantee the quality or reliability of using genuine HP ink cartridges Solution: Check to : www.hp.com/support. Cause: There was a problem with HP printers to be covered under warranty. HP recommends that parts are missing or blank. •...
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... genuine HP cartridge • General printer error Printhead Problem - The following topics: • Printhead problem - Chapter 4 • Make sure the output tray is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to correct the error: • Advanced printhead maintenance • Supplies Printhead problem and advanced printhead maintenance This section covers the following printhead has a problem • Advanced printhead...
... genuine HP cartridge • General printer error Printhead Problem - The following topics: • Printhead problem - Chapter 4 • Make sure the output tray is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to correct the error: • Advanced printhead maintenance • Supplies Printhead problem and advanced printhead maintenance This section covers the following printhead has a problem • Advanced printhead...
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Make sure that the product is turned on a piece of paper with the ink opening pointing up. Open the ink cartridge door. 3. Remove all of the procedure for Printhead Problem error messages To reinstall the printhead 1. Only reinstall the printhead as part of the ink cartridges and place them on . 2. The following printhead has a problem Use the following to correct the error: • Advanced printhead maintenance • Supplies Advanced printhead maintenance WARNING! Printhead problem - Errors (Windows) 97
Make sure that the product is turned on a piece of paper with the ink opening pointing up. Open the ink cartridge door. 3. Remove all of the procedure for Printhead Problem error messages To reinstall the printhead 1. Only reinstall the printhead as part of the ink cartridges and place them on . 2. The following printhead has a problem Use the following to correct the error: • Advanced printhead maintenance • Supplies Advanced printhead maintenance WARNING! Printhead problem - Errors (Windows) 97
