HP Officejet 7000 Support Question
HP Officejet 7000 Support Question
Find answers below for this question about HP Officejet 7000 - Wide Format Printer.Need a HP Officejet 7000 manual? We have 3 online manuals for this item!
Question posted by ngoyah on February 23rd, 2012
My Hp-office Jet 7000 Does Not Print Black.what Could The Problem Be?
the colors seem to be working fine though they are faint.the test page also does not print.please advice.thanks.
Current Answers
Answer #1: Posted by BusterDoogen on February 23rd, 2012 8:49 AM
BusterDoogen
Member since:
October 30th, 2011 Points: 28,565,407
Member since:
October 30th, 2011 Points: 28,565,407
Registered: 11-17-2008
I would suggest the following: first check the ink cartridge vents are properly cleared as shown in Solution 2 here. After checking the vents run up to three cleaning cycles from the toolbox or printer front panel.
If the problem is still present then soaking the printhead as described below may resolve the issue. Read the entire instructions and prepare the necessary materials before starting. The entire process should be completed in less than 30 minutes as leaving the printhead and cartridges outside the printer for longer may cause issues. Be gentle with the printhead assembly, it is fragile and can be damaged by dropping or scratching the printhead.
Get a pan and put a soft paper towel in the bottom. Fill with 1.5" of very hot (not boiling) water. If your water is "hard water" then distilled water would be best. Remove all the ink cartridges, then remove the printhead assembly. Instructions for removing the printhead can be found in Step 2, items 1-5 of this link. Gently put the printhead nozzles down in the water and let it soak for five minutes [not five hours, not overnight....]. Remove the printhead from the water and gently dry the electrical contacts. Do not touch the nozzle area. Put the printhead back in the printer and then reinstall the ink cartridges. After reinstalling the printhead and the cartridges you may need to run up to three cleaning cycles from the front panel or toolbox to restore proper operation.
Note: the above applies to printers with individual ink cartridges and separate removable printheads. Example printers include the following:
- » HP Officejet 6000 Printer Series - E609
- » HP Officejet 7000 Wide Format Printer Series - E809
- » HP Officejet 6500 All-in-One series - E709
- » HP Photosmart B8500 Printer series
- » HP Photosmart D5400 Printer series
- » HP Photosmart D7500 Printer series
- » HP Photosmart Plus All-in-One - B209a
- » HP Photosmart Premium All-in-One Printer - C309g
- » HP Photosmart Premium Fax All-in-One Printer - C309a
- » HP Photosmart Premium TouchSmart Web All-in-One Printer - C309n
- » HP Photosmart Premium e-All-in-One Printer - C310a
- » HP Photosmart C6300 All-in-One series
This printhead soak method DOES NOT apply to printers that have fixed, non-removable printheads such as the following:
- » HP Photosmart 8200 Printer series
- » HP Photosmart D7100 Printer series
- » HP Photosmart D7200 Printer series
- » HP Photosmart D7300 Printer series
- » HP Photosmart D7400 Printer series
- » HP Photosmart 3100 All-in-One series
- » HP Photosmart 3200 All-in-One series
- » HP Photosmart 3300 All-in-One series
- » HP Photosmart C5100 All-in-One series
- » HP Photosmart C6100 All-in-One series
- » Creds to: Bob Headrick
Related HP Officejet 7000 Manual Pages
HP Jetdirect External Print Server Products - External USB Compatibility - Page 2
..., be supported. HP Officejet Pro K8600, L7300, L7500, L7600, L7700, 6200, 8500, and 9100 series HP Jetdirect en1700
Supported with USB 1.1 in many cases no longer rely on both the printer and print server is at the latest available version. HP Designjet Z2100, Z3100, 30, 70, 90, 110+, 130, 500, 510, 800, and 820mfp;
HP Color LaserJet CP1515...
User Guide - Page 16
... only) • Cancel a print job
Select print media
The device is designed to test a variety of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster than ordinary plain papers.
It is best to work well with most types of project you want the best print quality, HP recommends using print media • Understand specifications...
User Guide - Page 17
...and other everyday documents. (continued)
through, which makes it ideal for less smearing, bolder blacks and vivid colors. It features ColorLok Technology for newsletters, reports, and flyers.
HP Printing Paper
HP Printing Paper is easy to share.
HP Office Paper
HP Office Paper is a high-quality multifunction paper made with your digital photos. It features ColorLok Technology...
User Guide - Page 35
...; To change the IP address, and perform tests. The features available in the taskbar. • Double-click the Solution Center desktop icon. • Click Start, point to All Programs, click HP followed by HP Solution Center
HP Utility (Mac OS X)
The HP Utility contains tools to change print settings, order supplies, and access the onscreen Help...
User Guide - Page 43
....
• Both the host Macintosh computer and the client Macintosh computers that are having problems such as:
• Printer not found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Unable to work with HP devices (Windows only)
A personal firewall, which is security software running on your computer, can...
User Guide - Page 52
... evaluate a print quality report
Print quality problems can make this information inaccessible by turning off the memory chip's ability to use the cartridge in the Print Quality section, and then click Run Diagnostic.
• HP Toolbox (Windows): Click the Device Services tab, and then click Print a Print Quality Diagnostics page and follow the onscreen instructions.
• HP Utility...
User Guide - Page 58
...and materials are closed. • The rear access panel is in their correct color-coded slots.
panel lights reference. • No error messages appear on for ...working , and are functioning properly. If you still have the product serviced, because they are firmly connected to rotate the image 180 degrees. feed problems. • Power light is no defects
If you can print a printer...
User Guide - Page 72
... the input tray • Poor black text • The product prints slowly • Advanced printhead maintenance
...print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not picked up two sheets of paper against a flat surface, and reload the paper into the input tray.
NOTE: Turn off a power strip. Cause: The printhead was turned off the HP Printer, the print...
User Guide - Page 73
...
Solution 1: Make sure you want to : www.hp.com/go to print on the page.
If you believe you purchased genuine HP ink cartridges, go /anticounterfeit
Cause: Non-HP ink cartridges were being sharp and defined. For example, if you
are designed and tested with HP printers to see :
Load media
Cause: The paper was loaded incorrectly...
User Guide - Page 76
... so that it appears that you purchased genuine HP ink cartridges, go /anticounterfeit
Cause: Non-HP ink cartridges were being used.
Go to : www.hp.com/go to : www.hp.com/support. Cause: There was a problem with HP printers to see if your country/region, and then click Contact HP for information on calling for service. Product service...
User Guide - Page 78
... inside a resealable plastic bag on is not a problem with the printhead. For more information, see if the print quality problem still exists. When you plan to be cleaned.
Evaluate the print quality report to : www.hp.com/support. Go to see : • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to...
User Guide - Page 80
... not need to : www.hp.com/support.
76
Maintain and troubleshoot If this did not solve the issue, try the next solution. For more information, see if the print quality problem still exists. Go to replace the ink cartridges until print quality becomes unacceptable. Aligning the printer can help ensure excellent print quality. Solution 5: Clean the...
User Guide - Page 82
... more information, see if there is not sharp or unclear. For more information, see if the print quality problem still exists. For more information, go to HP's Web site to see : • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to see : Check the estimated ink levels Cause: The...
User Guide - Page 87
...access panel. Go to: www.hp.com/support. Cause: Your product needs servicing.
Black print quality should start to improve in the previous solutions, contact HP support for automatic servicing to ... and the poor black text may reoccur until automatic servicing is allowed to complete. Remove any debris you can damage the print mechanism. Cause: Many black print quality problems clear up the...
User Guide - Page 88
... print quality problem still exists.
Solution 4: Clean the printhead Solution: If the previous solutions did not resolve the issue, try the next solution. Some software applications offer custom fonts that the product is able to be cleaned.
84
Maintain and troubleshoot
Aligning the printer can help ensure excellent print quality. After cleaning the printhead, print a print...
User Guide - Page 90
...the Printer Toolbox from the Print Properties dialog box. If print quality problems persist after you complete both stages of the printed page....HP Solution Center, click Settings. 3. In the Print Properties dialog box, click the Features tab, and then click Printer Services. There are satisfied with the quality of cleaning if the print quality is streaked or has any incorrect or missing colors...
User Guide - Page 97
... Control Panel, and then double-click Printers. ◦ Right-click the device ...device driver. You can download the device driver from the HP Web site (www.hp.com/support). Solve network problems
General network troubleshooting • If you are using a computer...installation program cannot discover the device, print the network
configuration page and enter the IP address manually in the device driver...
User Guide - Page 108
... are in the wrong slots
The following to avoid possible printing delays. Use the following cartridge appears to : www.hp.com/support. Then, plug the power cord back in Wrong...be missing or damaged Use the following cartridge has a problem
104 Maintain and troubleshoot Go to replace the ink cartridges until print quality becomes unacceptable.
The following to receive this message,...
User Guide - Page 125
...equivalent to new in performance. 10.
Hewlett-Packard limited warranty statement
HP product Software Media Printer Print or Ink cartridges
Printheads (only applies to products with customer replaceable ...time and materials charges to HP. 8. Software, media, parts, or supplies not provided or supported by HP; Any replacement product may have other problems, including those that arise ...
User Guide - Page 127
...to 7000 ...x 402 x 181 mm (22.7 x 15.8 x 7.13 inches)
Device weight (does not include printing supplies) Device: 6.7 kg (14.76 lb)
Product features and capacities
Feature Connectivity Ink cartridges Supply yields ...USB 2.0-compliant high speed • Wired network
Four ink cartridges (black, yellow, magenta, cyan)
Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields.
...
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